Departure gate is left overcrowded & creates a tense environment awaiting boarding. B777 business configuration or pig pens as I refer to them is clumsy, hard to access if you are large, claustrophobic & reverse facing in the alternative. If you are unlucky as we were to draw aisle 14 and reverse facing on both legs going over and returning then preferred meal choices are exhausted by time crew get to u & movie entertainment choice was exactly identical despite flights being 7 weeks apart. Crew abandoned us literally on return home leg when clear we weren’t happy. Won’t fly Qatar again if they continue using B777
Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Excelente opção para rotas para a Asia
Comfortable flight and before time arrival was excellent overall
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
Wasnt full so that’s a plus. Staff were outstanding. Patient, curteous, responsive. Masks were enfoced which is great. I’ve travelled with young kids of my own and have had some rough experiences with them but there is ALWAYS some way to pasify a screeming child. Many parents on this flight didnt care at all. I was awoken by a toddler running past me, bumping into my elbow, screaming “tee non, tee non, tee non”. On these transcontinental flights, parents with little children should be given a special section, and parents need to be more reponsive to the issues causing their little ones to scream and cry nonstop for 16.5 hrs. Its not the kids’ fault. Also, why cant airlines get rid of static charged fleece throws? All that said, Qatar remains one of the better international carriers out there.
Qatar airways Customer service is terrible in some countries especially in Iraq, very unprofessional, helpless, and very rude!
The best, Qatar Airways is incompatible
Seats were old and lanky. Food was bad, we got sick.
Prós: "Little things like being greeted by name when boarding, funny safety video"
Contras: "Wasn't the biggest fan of the food"
Prós: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Contras: "I like it the way it is. Keep doing the good job."
Contras: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "All great experience!!!"
Prós: "Yes"
Contras: "Good flight"
Prós: "Service was okay."
Contras: "Could have been more customer focused!"
Prós: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Prós: "The crew was amazing and delightful."
Contras: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "I got a very good seat."
Contras: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Prós: "professional and courteous staff. Food is even better than a Lufthasa flights"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Everything was good. Seat is roomy and able to stretch leg."
Contras: "toilet is smaller"
Prós: "Awesome leg room in economy. Helpful staff."
Contras: "Main courses weren’t all the great."
Prós: "The Crew was amazing. The Seat were the best Selling point fort business class"
Contras: "More space for the arm rest ans legs space"
Prós: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Contras: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Prós: "Servico espetacular"
Contras: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Contras: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Prós: "Business class seats were comfortable."
Contras: "No WiFi, Poor list of shows"
Prós: "Crew was excellent. Very nice and helpful."
Contras: "Food was terrible. Need a variety. Curry is not for everyone."
Prós: "Food was excellent. Service was excellent."
Contras: "Entertainment was limited."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Contras: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Contras: "Too many security screenings including the airline’s itself.!!!"
Contras: "Lack of crowd control at the gate during boarding. Ihad to"
Prós: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."
Contras: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Prós: "Food, seat OK, crew excellent"
Contras: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Prós: "Excellent service from the crew. Flight on time."
Prós: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Contras: "Delayed for 4.5 hours. Extremely bad customer service"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Good service and hospitality. I would recommend for special need kids parents to travel.
Should have minimum comfortable clearance in between two row of seating. It is very difficult to sit on the economic zone as space is very limited.
At Dakar airport, your agent requested that I complete the Pakistan Pass Track whereas it didn’t apply to my case. Just transiting to Kabul. Nobody asked me about it at Islamabad. Suggestion to improve
Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
Mais opções de filmes em português.
Perfeito em todos os aspectos
Contras: "Very less leg room"
Prós: "Voo"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Contras: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "Alimentação!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Contras: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Crew were excellent"
Contras: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Prós: "Tripulação e assento"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Emirates does it with class, consistently."
Contras: "Wanted some tomato juice, but they didn't have it..."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Prós: "Tudo"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "Nada"
Prós: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Contras: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Prós: "Good overall service."
Prós: "Easy check in and comfortable flight. The crew are very helpful."
Contras: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Prós: "My first flight with Emirates. Excellent all round"
Contras: "Nothing"
Prós: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Contras: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Prós: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Prós: "Leg room is always great!! Also the staff a brilliant!!"
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Contras: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Prós: "Quality airline -new and clean plane with good seats and AV set up"
Contras: "length of flight...."
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "I love everything and I will flight with them again . A very positive experience."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Contras: "The delay to get on the flight, hard with a toddler."
Prós: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Level of entertainment"
Contras: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Prós: "Business class entertainment and comfort very good."
Contras: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Prós: "In every way this was an excellent flight."
Prós: "Nice ontime flight."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
How AA is assigning seats was very unfair. My husband and I had to sit separate alll routes. I understand we had economy class and we can't choose seats and if the plane is full and no other seats available and we have to sit separate, that's ok. But it seems like the airline is doing this on purpose to separate. On the way back, there were plenty of empty single seats, also a single gentleman sat by me, and a single gentleman sat by by husband. They could easily assign both of them and both of us. But they purposefully separate their passengers, and staff was not helpful at all. They said we have to pay extra! For what!? They had plenty of empty seats or single passengers. We fly quite often, and 99% of the time they assigned us together, or if not they changed seats on the spot so we can sit together. Shame on on AA for doing this on purpose and to get money for nothing.
Luggage lost, three days to give it back.
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Prós: "Crew were amazing"
Contras: "WIFI please for the god sake it’s a transatlantic flight"
Prós: "Internet"
Contras: "Turbulence"
Prós: "Nada"
Contras: "Assento com defeito. Não reclinava nada. Voo atrasado. Confuso por causa do clima. Chegada além de atrasada, demora enorme no desembarque."
Prós: "Person checking tickets was good"
Contras: "Constant delays. Lots of waiting and zig zagginf around runway before taking off. Bags took forever to get out. It was a small plane and not full. No reason to wait 40 minutes for bags. Overall unenjoyable flight experience."
Prós: "It was changed from British Air to American Air, which would have been my last choice to fly with. Bad choice!!!!!"
Contras: "No American Airlines! I have trouble with them every time I have used them. Usually their plane breaks down or requires maintenance, which happened again this trip. It made use have to run from customs to the other end of the airport in 10 minutes to make the connection ."
Prós: "O embarque sem atrasos e bem organizado pro grupos que realmente eram cumpridos foi uma boa supresa"
Contras: "A comida foi bem fraca. Tanto o jantar (Chicken) quanto o café da manhã, sendo que este ultimo foi pior: um saquinho de pão com um sanduiche gelado de peito de peru e requeijão e uma barra de cereal. Sem frutas, e sem nada quente. Algo compreensível para um voo curto, mas não p/ um voo de 11h50."
Prós: "Embarque"
Contras: "Mais atenção no serviço de bordo"
Prós: "Tripulação amável."
Contras: "Comida. Nunca vi tão ruim e limitada, e olha que viajo muito!"
Prós: "missed this flight due to delay in transit and security between connections at heathrow"
Prós: "Nada"
Contras: "Não serviram lanche num voo de 6 h, só biscoito e suco e não tinha o que comprar! Esgotou antes de chegar no meu assento. Tripulação mal educada, o voo atrasou, turbulento quase o tempo todo. Não houve tempo habil pra comprar nada de lanche porque o voo de Los Angeles chegou em cima do embarque dele"
Prós: "Gostei do espaço entre os bancos, a tripulação foi atenciosa e tivemos um vôo tranquilo."
Contras: "Informação quanto ao embarque e tempo para isso não foi muito boa e a distância entre o check-in e o portão de embarque era bem distante."
Contras: "Tripulação barulhenta conversando e gritando em voo noturno . Não existia fones disponíveis"
Prós: "On time departure and arrival."
Contras: "Hard landing!"
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "A variedade de filmes e opções de entretenimento."
Contras: "O ritmo do serviço de jantar parecia atender mais o interesse da tripulação, para "se livrar" do trabalho e p[oder descansar, do que em oferecer um bom serviço aos clientes. A iluminação da aeronave também é apagada antes do término do jantar, aparentemente para acelerar a conclusão da atividade. Decepcionante."
Prós: "Esperando achar a mala"
Contras: "Perder a mala na ida, explica muita coisa por si."
Prós: "Não deu certo"
Contras: "Trocaram a passagem para United atrasou 1 dia."
Prós: "Do atendimento da tripulação. Estou me referindo ao trecho entre Philadelfia e Lisboa. O trecho de Miami a Philadelfia foi aceitável."
Contras: "Devido ao tempo de duração do voo a aeronave poderia ser melhor com ponto de energia, e espaço maior entre as poltronas"
Prós: "Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight."
Contras: "There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering."
Prós: "The flight itself was fine."
Contras: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Prós: "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."
Contras: "I purchased a WiFi pass and the WiFi did not work. Since the airplane does not have individual TV’s on each seat, it makes it for a very long flight. I also did not like that the passengers had to take a bus to the airplane and we’re shoved like sardines in a can in 95 degree weather."
Prós: "Made it closer to home. Bulkhead seats space useful when traveling with infant."
Contras: "Flight Delays. Riding a bus to the plane is outdated. Older 767 airplane. Crew did not seem friendly."
Prós: "Upon learning that our flight was delayed, the flight attendants brought out snacks and water right away."
Contras: "They started a movie, then restarted the same one an hour into it. After it ended, they played a second movie and cut it off half way to show other programming. Who would bother with a movie knowing only a part of it is being shown? That is disrespectful of our time. Boarding was a mess- everyone at once, most bags put below with luggage even though most overhead compartments were empty."
Prós: "Flight to Philadelphia wasgood"
Contras: "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
Contras: "7.5 hr flight from Lisbon to Philadelphia on a dingy old plane that looks like it hasn’t been retrofitted in close to 20 years, with no charging ports for electronics, which seems insane in this day and age, especially for such long flights. Had no in-seat entertainment systems either, and only offered news and sports on the American wi-fi service — not their usual lineup of movies and TV."
Contras: "The flight was delayed and then the airport in Philadelphia "wasn't aware" that we were coming to it took forever to get off the plane. I would have missed my next flight if they didn't wait for us. Also I couldn't check in online beforehand, which was frustrating. Also I waited in line at the British Airways desk to check in and it was a long line. When I finally got to the front I was told I had to check in at the American Airlines desk and I wish I had been told that earlier. One staff member was rude when I asked him to repeat the food options."
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Contras: "Bought 2 tickets but seats weren’t together poor service"
Prós: "Pontualidade."
Contras: "Não tem entretimento individual a bordo e nem comida. Só biscoitos secos."
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "The crew made up for almost of the terrible things about the flight."
Contras: "The outdated plane had no plug in capability. No Gogo or individual in flight entertainment. The food was most inedible, the vegetarian snack was a hard baguette with old sliced tomatoes and wilted lettuce. I couldn’t eat most of what was served because it was so terrible."
Prós: "Three beer and three wine selection made the flight go by quicker. Food was better than expected based on pasta or shepherd's pie options."
Contras: "Full flight with uncomfortable seats, no tv/movies at each seat. Our AA four-hour flight after this was much nicer, with in flight entertainment. What?! I haven't flown on an international flight without entertainment at each seat in 10 years... And I have flown to over 40 countries since then."
Prós: "Sat at the gate for a while before pushing off. An announcement would be nice. Crammed into tiny seats. Wi fi didn't work (broken yesterday and they didn't fix). Very limited entertainment options on an 8 hour flight."
Contras: "Reasonably on time. Quit trying to sell us credit cards. How about improving the flying experience?"
Prós: "Tripulação muito fofa. Conforto ok. Entretenimento muito bom."
Contras: "Comida sempre nada demais - poderiam melhorar muito. Problema no check-in - cheguei com uma mala de 27 kg e disseram que agora para o Brasil é 23 kg. Mencionei que sabia lógico disso, mas que tinha lido na noite anterior minha reserva da American e dizia que era de 32 kg. Eu disse que teria que seguir o que estava falando e eles nem quiseram ler o email que a própria American me enviou. No final a passagem tinha sido emitida em novembro e podia ser uma de 32 kg."
Contras: "Confusion when boarding. Uncomfortable seat. No entertainment on a international flight! What kind of person thinks that is a good idea? I thought I will be flying British Airway for the flight back home that is why I bought this whole flight ticket. If I had known it will be AA flying back, I would fun as far away as possible."
Prós: "Nada, mesmo pagando o que se paga em outras companhias para ir de Exec, a exec da American nada mais é do q uma econômica com mais espaço."
Contras: "Tudo!"
Prós: "Classe executiva oferecida espontaneamente pela AA"
Contras: "No airline has trans Atlantic flights without personal entertainment anymore. I expect it and am super disappointed when I don’t get my movies."
Contras: "Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!"
Prós: "Comunicação do piloto com os passjeiros."
Contras: "Falta de entretenimento."
We bought economy tickets, still over $900 each. As a customer you aren’t treated very well by a few of the AA staff. My wife and I were unable to sit together. We weren’t able to load connecting tickets to either of our phones. We then had to go to a AA desk to get them and then get back in line to connect. We’ve had some good experiences with AA in the past. This was not one of them.
Gate agent was rude, insulting and disrespectful.
The crew was very friendly and helpful. The meals were way better than normal airplane food
You are making plans you cannot execute or, have no intention on executing. EVERY flight was delayed by more than an hour. First flight took off 99 minutes late. I RAN through global entry, didn’t have any checked bags, ran to make my connection and? Connection was delayed by an hour and a half and the people at the gate were aggressively rude. I’ve flown American on and off for 35 years.NEVER AGAIN.
Very confusing!! Making the reservation through Kayak, I ended up with a very confusing itinerary. On my out-going flights I was given three different carriers/airlines - AA, Iberia and FinnAir, and I received email confirmations from two. It wasn’t until I went through the Chat (obviously talking to bots for some, maybe all of it!) that I was able to figure it out. The return was just as confusing. Again, was assigned two carriers - AA and BA. I was actually told BA, was my carrier. So I stood in line for 30 minutes to check it and then was told it was AA. So another 40 minutes in the AA line made me late to get to my flight. Kinda ridiculous!
meu voo foi cancelado dias antes do embarque, e não recebi qualquer assistência
Um voo que impressionou, checkin organizado, embarque tranquilo, lanche bom e entretenimento nota 10.
Delayed by BA pilot error (aborted landing) then missed connection and BA gave us the run around about finding another flight for hours. Airport staff at LHR telling us to get online or call and online staff and phone staff telling us to talk to airport staff. Ridiculously inept service. Everyone just wanted to tell us to talk to someone else.
The seats are unfortunately not the most comfortable
Movie listing not good. Food ok, not good for growing people, good if you need to control your food intake; nutritious but not enough… okay food The pressure to my ears is too much, that was my first time to experience like that… I’ve been flying every year , that’s the worst kind of ear pressure I ever experienced…. I even chew gums on the flight and at home…. I’m not 24 hours at home I still have it in my both ears, the tendency when you talk is loud and high pitch… my husband understands me.
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
All was good for the most part. The music selection was real poor. I tried to listen to country and the songs were like from a playlist and not current but new singers. The selection was VERY limited. The movies were limited too.
BA finally had an efficient boarding process regarding COVID testing documents etc. They checked these docs during baggage drop and check-in (yay!) and then made sure baggage was placed on the same airplane as the owner (yay again!) the flight staff was friendly and helpful as usual and the flight was basically on time this go-round (another yay!)
I transited through LHR on my way to and from Lisbon Portugal (Oct 27 & Nov 6). There were several challenges to add files and complete the Passenger Locator Form at home/hotel and at the airport counters. This presented further challenges to those without smart phones, charged devices or unable to access the internet. This was neither a user-friendly nor an intuitive process. Please consider sharing data with the airline(s) to facilitate this process and further simply the process for those in transit. Check in took almost 1.5 hours and a near-missed flight.
Better communication about boarding delays and gate assignment.
BA rescheduled the flight twice & then cancelled it altogether with no rebooking options.
Flight was canceled and no one notified us. We have to spend 3 hours to get a new flight. Nightmare
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Prós: "We were able to leave the country quickly."
Contras: "It was freezing on the plane."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Prós: "Nothing."
Contras: "Timeliness. Cleanliness. Service. Food and drinks."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Prós: "The crew was nice"
Contras: "Se take to much turbulence"
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Crew"
Contras: "Boarding"
Prós: "Helpful and Friendly Crew. Did their best to help during the delay. Able to take hand baggage on board (unlike our kid journey when forced to check it in at the gate)"
Contras: "Sat on plane for an hour waiting to depart, so delayed landing. The BA feel is no different to budget airlines now."
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Prós: "Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers"
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Prós: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Contras: "Not even water provided without charge on the morning flight from Portugal to London."
Prós: "Left relatively on time, friendly crew, clean cabin, and good enough"
Contras: "Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa."
