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Prós: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Contras: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."

Prós: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Contras: "The entertainment shows could be better as it was limited"

Prós: "Amazing flight and service. Would fly Emirates all the time if I could."

Prós: "Crew, food, drinks and seats in business class were fantastic."

Prós: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"

Prós: "The Seats are very Comfortable"

Prós: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Contras: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."

Prós: "The food was very good, the seat was comfortable, the entertainment was great."
Contras: "Water could have been offered more frequently. I got a bit dehydrated."

Prós: "Crew was amazing"

Prós: "Good range of movies"
Contras: "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"

Prós: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Contras: "N/A"

Prós: "Xcellent"

Prós: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Contras: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"

Prós: "The crew were nice"
Contras: "Terrible food Outdated entertainment"

Prós: "good attitude , friendly service from the crew members"
Contras: "seat spacing was very narrow"

Prós: "Good everything"
Contras: "Nothing"

Prós: "I like food and spacious seats, make journey comfort"
Contras: "TV movies were outdated,"

Prós: "I love everything and I will flight with them again . A very positive experience."

Contras: "In cochin to Dubai flight , There was no space to put my carry on baggage, I ask the crew to find the place and put it, but one of the crew said there is a place in the front but she cant take it there, I told her if it is above my seat and close to my seat I don't mind to put , some body taken my space its your responsibility to find the place and put it. then she called her supervisor and the supervisor told me the bag is heavy for her, (the bag was only 7 kg). I have to take the bag all the way to front. The crew is very lazy and too much attitude, wont fly this flight any more."

Prós: "Flew business class. Nice lounge at ktm, better than I expected for Yangon. Fast checkin, good service and very efficient. Seats comfy. Arrived early to Dubai."

Contras: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."

Contras: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."

Contras: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."

Prós: "seating availability Food service"

Prós: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."

Prós: "Love it"
Contras: "It was amazing."

Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."

Prós: "Same as above."

Prós: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."

Contras: "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."

Prós: "Entertainment good and crew"
Contras: "Boarding in milan horribly disorganized."

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "nothing"
Contras: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"

Prós: "Comfortable seats, comfortable flight and excellent service."
Contras: "Food."

Prós: "Trip was shorter by at least one hour than projected."
Contras: "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"

Prós: "I was impressed by the professionalism!"
Contras: "Chinese passengers passing gas!"

Prós: "I liked the meals"
Contras: "It was hard to push my chair back"

Prós: "Seamless flight with usual high standrd of on-board service and food"
Contras: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"

Prós: "the movies"
Contras: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"

Prós: "The seats."
Contras: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."

Prós: "As above"
Contras: "As above"

Prós: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."

Prós: "Comfortable seats, wide space between raws, smooth takeoff and landing, friendly Crew, good food, crew offered great service, from time to time offer drink and appetizers. We have come such a long distance comfort and fun."

Contras: "I got food poisoning on this flight. Cramped in the middle seat for 14 hours while throwing up was not pleasant."

Prós: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"

Prós: "Everything!!!"

Prós: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Contras: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."

Prós: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Contras: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Prós: "Customer service is amazing!"
Contras: "Keep up the great work!"

Prós: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Contras: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."

Prós: "Apart from the delay everything was quite good."
Contras: "The delay of over 1 hour was a bit nerve-racking as we were close to missing our connecting flight."

Contras: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"

Contras: "Shopping items available."

Prós: "Crew was just good. Nothing over the top."
Contras: "Better food."

Prós: "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
Contras: "Coach Seats... Seems to be getting smaller over time."

Prós: "Just fine.."

Prós: "I liked the comfort of my location and seat"
Contras: "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."

Prós: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."

Prós: "Delayed. Late notification of delay. No text notification of delay."

Prós: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Contras: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."

Prós: "Service was very good. Food was decent. Surprised CX served dinner early in the morning Pacific time right before arrival at SFO instead to breakfast."
Contras: "There was an extra layer of normal security check at the HKG gate 15. The male team leader, probably in '50's, with two bars on his shoulder was extremely rude to the passengers. I was at the front of Economy class when a female Asian passenger walked up in the Business class ilne. He naturally tendered to her first and let her and directing her to a lower security ranking staff t the other side of area. All fine and dandy. But seconds later, a Caucasian male walked u,p indicating that he was with that female Asian, the security guard got real mad, shouted at the Asian woman who by then was some 20 feet away that next time she needed to tell him he was with someone. When it was my turn to go into the secured area, there were to guards available standing side by side, a male and a female. He let me and pointed toward the two guards. I asked him which one, he didn't answer. I asked a second time, "Male or female", he still didn't answer, just pointed his finger toward the two guards. His attitude was totally unacceptable."

Prós: "Food. Space."
Contras: "When the front passage reclines, the TV screen was too close for comfort."

Prós: "Flight attendants were nice, friendly and accommodating."
Contras: "Less beverage served. No coffee or tea was offered."

Prós: "the airline provided good communication to customers regarding potential flight re-scheduling and check-in information. the service was good, with a selection of meals. the onboard flight entertainment was very easy to use and had a large range of contents to view. overall I will fly with Cathay again."

Prós: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Contras: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."

Contras: "The crew service very lack"

Prós: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Contras: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."

Prós: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Contras: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"

Contras: "Gate change from 34 to 4 in hgk airport was too far."

Prós: "Not much to like particularly for this flight."
Contras: "The crew was a bit rough."

Prós: "Great service"

Prós: "Entertainment"
Contras: "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"

Prós: "attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight"
Contras: "smaller flights"

Prós: "Food was good Crew members were good Washroom were clean Smooth flight Comfortable seat"
Contras: "Nothing to dislike"

Contras: "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"

Prós: "The crew was friendly and the flight was comfortable. There were two service representatives to take me on the golf cart from my gate in Terminal 1 when I landed to the bus departing from Terminal 2 to Terminal 4 where my connection was. It was unexpected, but saved a lot of stress based on the distance I had to travel within the airport to make the connecting flight."
Contras: "They recently moved the Cathay Pacific flights to the new Terminal 4 in Changi in Singapore. The connecting distance was significant to get from the Terminal 1 gate to the bus leaving from Terminal 2 to get to Terminal 4. Changi is usually VERY efficient, but this was a real inconvenience to not have direct transport from T1 to T4. Also, the lines for Cathay are not properly sorted by First/Business and all status frequent flyers. There were no ropes or anything organizing the queue, so there were well over 150 people lined up for the priority boarding with no clear queue. At that point, there is no priority. Time to get better organized."

Prós: "Comfortable seats - good entertainment"
Contras: "4-5 minutes of commercials before being able to watch the movie on the plane."

Prós: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"

Prós: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"

Contras: "Flight delayed by 4 hrs. Food was horrendous."

Contras: "Hated all the checks at the airport - felt like a criminal. Crew didn't seem very happy to be there."

Contras: "The flight was delayed and the food was not good"

Prós: "Airline staff so helpful and nice, sets had loads of space, I was seated at the back of the plane when they ran out of meals before our row, I said it's fine I'll just have bread rolls but she got me their staff meals yum, air hostess was so lovely"
Contras: "None"

Prós: "Friendly staff"
Contras: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"

Prós: "Good"

Prós: "Entertainment system"
Contras: "Crew did not offer beverages or bottled water for coach passengers. The lights were left on for most of the redeye despite it being a 5 hour flight. The plane was old - there was food from the previous flight in my seat when I arrived. The blanks and pillows looked used and worn. Our flight arrived 45 minutes late with no explanation - it seemed to be a result of the slow/delayed boarding process. I will avoid Cathay Pacific going forward."

Prós: "Easy check in, and a pleasant flight! Thank You!!!"

Prós: "The service was amazing & the attendants were so attentive and accommodating."
Contras: "No complaints, whatsoever."

Prós: "Great staff. Very friendly and helpful for those in need :) i wasn't in need but I've watched them help passengers every flight I've taken with Cathay pacific"

Prós: "Everything went us per schedule. The staff nice and polite."
Contras: "The seating is too cramped ."

Prós: "The food and crew attentiveness were excellent. Personal entertainment system that allowed me to also easily charge my mobile phone was great."
Contras: "There was no order to the economy class boarding process. All rows all seats board at one time."

Prós: "Service Food"
Contras: "Crowded Bumpy"

Prós: "Staff was attentive and pleasant."

Prós: "For the reasons stated above, we did not travel to Perth on Cathay Pacific. However, the Cathay Pacific staff were very helpful in organising our rescheduled flight with Air New Zealand."

Prós: "Entertainment is ok"
Contras: "I requested support on ground and nobody was there tu support a difficulty I had"

Prós: "Food was good. Crew were very nice and supportive."
Contras: "Nothing to complain."

Prós: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Contras: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."

Prós: "The Cathay crew as always were polite and attentive to me. I love icecream. I love cake."
Contras: "Sometimes crewmembers were a little over rushed, skipping people for drinks and such, and not being particularly gracious when asked to back track (this didn't happen to me, but I witnessed it happening to others (East Indians, actually)). Economy is really cramped and awful for international flights. I wish I could afford better, but the step up in cost is beyond my budget. The food on this particular flight didn't seem as well prepared or presented as usual, but it was still ample serving and tasty enough."

Prós: "Seat was ok."
Contras: "Better food! Food sucked this time around"

Contras: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."

Contras: "Good service no delayed"

Prós: "I didn’t like anything. The plane wasn’t on time for the connecting flight so I lost my transit."
Contras: "Flight coordination should be better"

Prós: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"

Prós: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Contras: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Prós: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Contras: "Cc"

Prós: "Everything was nice"

Prós: "Crew very pleasant. No delay."
Contras: "None."

Prós: "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
Contras: "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."

Prós: "Almost Everything"
Contras: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."

Prós: "Food, service OK"
Contras: "Old plane, no TV, seats not comfortable."

Prós: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Contras: "See above, very poor experience with Turkish airlines. On the flight to NY, I asked for some food (the cheese sandwiches) only to be told that they did not have enough for the flight and that they ran out. If you are going to offer something inflight, should you not make sure that you have enough of the item?"

Contras: "Not enough bathrooms. Very long lines to go to the bathroom."

Prós: "Crew and in flight meal and refreshment services were great."
Contras: "Wifi was ineffective for most of the flight. Difficult to sign on using Android phone and unable to achieve full wifi web-browsing once activated. Charged full fee for very minimal access. One hour of access cost is almost as much as full flight access so it drives you to the higher cost option. On demand movies and music were fine. Economy seating is a tight fit but not unexpected."

Prós: "The check in at Budapest was very helpful."

Prós: "Food and staff were good."
Contras: "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."

Prós: "Excellent check-in and in-flight service"

Prós: "The food, it's excellent.The entertainment system is really complete."
Contras: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."

Prós: "Crew was very helpful and everything was good"
Contras: "Lost my baby stroller and didn't found when arrived"

Prós: "Food was fine"
Contras: "Plane left late."

Prós: "I definitely recommend Turkish Airlines because of the services offered and customer service."

Prós: "Food"
Contras: "Inefficiency"

Prós: "Flight attendance service is great"
Contras: "Boarding process too complicated with several security check points make the travel more difficult"

Prós: "Attentiveness of staff."
Contras: "The check-in was quite hectic."

Prós: "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
Contras: "Quality of food is less than the previous experience"

Prós: "Decent entertainment system, reasonably priced in-flight wifi, decent food and friendly accommodating staff."
Contras: "Boarding process can be a bit chaotic, but they do well to organize it by groups or seats/rows, so still miles better than any US carrier."

Prós: "My JFK to IST flight on Oct 21st, the plane was nice and new. The seats were comfortable and the entertainment was up to date. The food on this particular flight was good."
Contras: "According to the Turkish Airlines site they offer free accommodations to passengers who have over 10 hr layover in Istanbul if you are an economy passenger. I was under this impression that I would fall under this category because when I initially booked the ticket (JFK - IST - LIS and return LIS - IST - JFK) my layover back to JFK was 18 hours. Two weeks prior to leaving for my trip I received a notification saying that the layover will be extended to 34 hours. Seeing that my layover was extended, I thought that Turkish Airline would offer me accommodation for both nights. When I arrived to IST (10:30pm local time) I went to the Turkish Airline transfer desk in which they said they would not allow me to have the 2 nights accommodation. After about an hour and half of discussion they could only offer me one night accommodation and changed my flight to an earlier flight. The attendant who was serving me told me to wait by the kiosk until my name was called. At the 30 minute mark I tried to ask another kiosk attendant to see what the status was and he replied back in a very rude manner saying he has no idea what I'm referring to and that essentially was not his problem. After another hour and half of waiting and seeing other frustrated passengers going to the transfer desk and not being helped, I went on the queue to see what the status of my ticket was. They finally gave me my ticket and at this point it was close to 1am. Thankfully I did research before hand and under the assumption that I was going to spend a day in Istanbul, spent $20 and got a Turkish visa prior to my travel, which according the the turkish consulate website that you can no longer get a visa while in the airport. I finally reached the airport hotel at 2:30am but the airport shuttle was to arrive in 4 hours to shuttle all the passengers back. So not only did I deal with a rude staff, but I paid $20 to be in Turkey for about 4 hours in an airport hotel."

Contras: "You broke my suitcase"

Prós: "Food"

Contras: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."

Prós: "Crew were very nice and professional."

Prós: "SEE above"

Prós: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Contras: "They didn't have any child-sized headphones available for my daughter."

Prós: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Contras: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."

Contras: "Agaun same food..."

Prós: "The bread service"

Prós: "Great crew. Very organized. In flight entertainment system was top notch. Food was great. Was very impressed with everything."
Contras: "Needed about an extra inch of leg room. My husband and I are talk, so it was a hair too close."

Prós: "Everything overall"
Contras: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."

Prós: "- Hospitable staff and crew - Despite their relative difficulty in communicating in English, they did their best to communicate and in the end we were able to understand each other - Very generous day tour in Istanbul in between layovers - Accommodating of my seating requests"

Contras: "Crew was not specially caring or interested in me. Food was lousy for business class No in flight personal care "case" Business class check in was a nightmare. They could not issue my boarding pass and it took over half an hour waiting for a solution"

Prós: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Contras: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."

Prós: "fast boarding, on time"
Contras: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"

Prós: "Nice food, movies to watch, direct flight on time, what else to ask for"

Prós: "I liked everything, from check in to the end of my trip!"
Contras: "Nothing to dislike!"

Prós: "Comfortable enough for a shortish flight"
Contras: "No entertainme nt system...older plane"

Contras: "Smelly and disorder"

Prós: "The seats were comfortable, the plane is modern and clean, equipped with usb charging ports, personal the interactive screen had many entertainment options, comfortable leg room, overhead storage bins were very spacious and crew members were polite."
Contras: "The flight was very uncomfortable because it was way too hot. When beverages were served they were not cold and the flight attendants offered little or no ice."

Prós: "Good food, very comfortable."
Contras: "Staff was a bit curt but seemed overwhelmed. I had entertainment on a personal screen for the first hour, and then the crew reset the systems TWICE and then I did not have entertainment for the whole flight. Big disappointment"

Prós: "Very helpful and experienced crew, really good service! Thank you!"

Prós: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Contras: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"

Prós: "Staff was extremely nice and helpful"

Contras: "Mejorar las oferta de películas abordo"

Contras: "We had a three hour departure delay in Munich"

Prós: "The seats were comfortable, entertainment during the long flight was very good."
Contras: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"

Prós: "Entertainment was good"
Contras: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"

Prós: "ok"
Contras: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"

Prós: "On time"

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "Friendly crew"
Contras: "The proximity of the arriving and departing gates"

Prós: "Very clean cabin, crew efficient and friendly"
Contras: "The sweet pastry is horrible, please bling back the cheese sandwich/ or similar."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Contras: "Luggage was lost."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very accommodating. Entertainment was good."
Contras: "I wasn't aware beforehand that I could request a dairy free meal."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Contras: "Seats felt like Adirondack chairs..hard and no lower back support."

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Contras: "The food is not very good"

Prós: "Not much good to say about these connections when the Rome flight runs late."
Contras: "Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston."

Prós: "Great service. everything was on time, or early. overall pleasant experience."

Contras: "Nothing! No movement in Jedda while refueling, gets the flight conferr"

Contras: "We were 24 hours late for departure without warning. We only found it out at airport. Air attendant didn't take customer's complain seriously. When we asked if there were a choice for food. Answer was YES - to eat or not to eat."

Prós: "Service"

Prós: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."

Contras: "Missed my connection due to airline delay and was put on a flight 12 hours later"

Prós: "Great crew, comfortable space at the bulkhead seat"

Prós: "Smooth ride. Almost made up some flight time......"
Contras: "No entertainment, Two hour delay......almost missed our connecting flight."

Contras: "Houve um atraso na saída de Munique."

Prós: "Great food and service. Business class lie flat seats are good for the sleep."

Contras: "Flight delays,...."

Prós: "Friendly crew."
Contras: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"

Prós: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Contras: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."

Contras: "Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER"

Prós: "Timing"
Contras: "Food"

Prós: "Flight crew went above and beyond, great in-flight meals and entertainment. Overall smooth flight."
Contras: "Headrest too high for my short self!"

Prós: "The crew was nice enough and the food was ok. Crew was great and served water and juice so many times during the flight! That was really good!"
Contras: "Movie selection was old and many movies aren't of interest. I tried to purchase something on the plane and the card reader didn't work. Lufthansa should update those card readers! Seats are becoming smaller and thinner which means more uncomfortable than they were already."

Prós: "Houve atrasos mas saídas"

Contras: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Prós: "The crew was really nice"
Contras: "There was no entertainment of course!"

Contras: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Prós: "Service was friendly and attentive"
Contras: "To italy united by Lufthansa had great Netflix shows, movies and better interface. This flight to Chicago was Germany based, so I understand the international choices, but there was very little to watch in the movie, tv and show categories. Otherwise all great!"

Prós: "Everything is great,will fly more with u people"

Prós: "Afterall I did get rice iso pasta."
Contras: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"

Prós: "Absence of food"
Contras: "In flight service"

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Prós: "Usual faultless KLM experience"
Contras: "Nothing."

Prós: "The aircraft"
Contras: "No overbooking next time!"

Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"

Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Contras: "Too hot inside the aircraft"

Prós: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contras: "Everything was very good."

Prós: "Service is awesome. Food is great."
Contras: "People with short connection are affected by the 15 to 25 minutes delay."

Contras: "There was no wifi on flight"

Prós: "Crew was nice and friendly"
Contras: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Prós: "Everything was good except for the entertainment consul for one of our seats."
Contras: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Prós: "I love the food"

Prós: "My seat at the window was great and the staff really friendly and courteous!"

Prós: "Seating is tight. The crew was great !"
Contras: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Contras: "Inflight was better than I expected. But needs upgrading air crafts."

Prós: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Prós: "The crew!!"

Contras: "old screens and entertainment system leg room to small"

Prós: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contras: "Not happy to pay extra money for my case"

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."

Prós: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contras: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Prós: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Contras: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Prós: "Overall everything was ok."
Contras: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Prós: "Very friendly service!"

Prós: "The flight crew was nice. Plane departed/arrived on time."
Contras: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Prós: "Very friendly staff"

Prós: "My bagage broke"
Contras: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Prós: "on time, and with snow"

Prós: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Prós: "The flight attendants could not do enough for you."
Contras: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Prós: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Contras: "Not much to comment on here."

Prós: "Comfort economy well worth the extra."

Prós: "Wider seat than most business class"
Contras: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Prós: "Boarding/unboarding"
Contras: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Prós: "Airline staff good and professional"
Contras: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Contras: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contras: "Nothing to improve"

Prós: "Loved this 747! Crew was professional and food was very good."
Contras: "We had a long wait (25 minutes) at the gate because we were early."

Prós: "Same as above"

Prós: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"