Encontra voos baratos de Lisboa para a Austrália

Prós: "Serve customers with a smile"
Contras: "Better tasting meal packages served at economy cabin"

Contras: "The seat covers looked worn and dirty. Needs an upgrade."

Prós: "Excellent"
Contras: "No complain . It’s singapore airlines and not dirty air India or jet Airways"

Prós: "Comfort n clean"

Contras: "5 crying babies on a red eye. Don’t know if that can be prevented."

Contras: "Comida poderia ser melhor."

Contras: "Seat space could be wider for working"

Contras: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"

Contras: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."

Contras: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"

Prós: "Lie-flat seats in business class"
Contras: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."

Prós: "Everything"
Contras: "N/A"

Prós: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Contras: "The food was disgraceful, the entertainment, the quality of the movies was poor.."

Prós: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Contras: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Prós: "The staff is amazing and know what parents of bubs need."

Prós: "Singapore airline is amazing, great service and quality entertainment."
Contras: "None"

Prós: "Crew was very friendly and responsive to my needs. They met it with a smile."

Prós: "Movies selection was great."
Contras: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."

Prós: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Contras: "No negative points"

Prós: "Food, service"

Prós: "Espresso coffee, champagne, crew, headphones"

Prós: "So good to get on a flight where I can fit in the seats..."

Contras: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Prós: "Excellent crew"
Contras: "My seat was very hard"

Prós: "In flight entertainment systems"
Contras: "I had beef with mashed potatoes but I found the beef was quite tough."

Prós: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Contras: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."

Contras: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."

Prós: "Love the promptness of services, always with a smile!"

Prós: "Staff worked very hard and were very helpful."
Contras: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."

Contras: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."

Contras: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."

Prós: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Contras: "Not much. This airline is up there with the best."

Prós: "fast crew service friendly staffs. clean toilet"
Contras: "everything was good"

Contras: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."

Prós: "New plane"
Contras: "Nothing in particular"

Prós: "Classy cabin staff"

Prós: "Service from Singapore airlines"

Prós: "The attendants are pleasant to the eye, thats about it."
Contras: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Prós: "Service was great."
Contras: "Bit on the cold side."

Prós: "Everything great personnel"

Prós: "they even addressed me by name"

Contras: "cramped seats freezing cold"

Prós: "On time. Attentive crew."
Contras: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."

Prós: "New plane"
Contras: "Food served 40 min after special meals"

Prós: "Excellent crew, efficient processes and overall relaxing"
Contras: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."

Contras: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."

Prós: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."

Contras: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."

Prós: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Contras: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"

Prós: "Friendly quality staff, good aircraft."

Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."

Prós: "Seats comfortable. Entertainment was extensive. Food was good!"
Contras: "Landing was rough!"

Contras: "Stuff not helpful, rude and not helping at all despite us being with a baby"

Prós: "All good."
Contras: "Actually, pretty all right, so no recommendations."

Prós: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Contras: "It was impressive. Can’t yhink of anything."

Prós: "The service, food , amenities were all A +++"

Contras: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"

Prós: "Crew was friendly. Comfortable."

Prós: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Contras: "Screaming kids for whole 14 hours!"

Contras: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"

Prós: "Everything was great"
Contras: "Nothing"

Prós: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Contras: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."

Prós: "Ease of checkin"
Contras: "Delayed take off Delayed baggage retrieval’s"

Prós: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Contras: "Movie channels and music could be easier to use"

Prós: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Contras: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

Prós: "I love everything and I will flight with them again . A very positive experience."

Prós: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"

Prós: "EVERYTHING"
Contras: "N/A"

Prós: "Crew were great"
Contras: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."

Prós: "Best airline so far for economy long haul flight, was emerites flight"
Contras: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"

Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."

Prós: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"

Contras: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."

Contras: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"

Prós: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Contras: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Pretty uniforms and good service: Polite, gentle, helpful"

Prós: "They were on time and excellent service all the way. It couldn't have been better."

Prós: "I was impressed by the professionalism!"
Contras: "Chinese passengers passing gas!"

Contras: "The boarding process could be more organized and more smoothly."

Prós: "Food selection Wine not as good as usual"
Contras: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"

Prós: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."

Contras: "Headphone was taken by crew the moment plane landed."

Prós: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"

Prós: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Contras: "can't find anything to complain with"

Prós: "Really comfortable, good service."

Prós: "F"

Prós: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Contras: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."

Prós: "So comfy... Great service. Wished the flight was longer b"
Contras: "Nothing"

Prós: "Emirates is always excellent however the crew were not very engaging"

Contras: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."

Prós: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Contras: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Prós: "Boarding"
Contras: "Toilets"

Prós: "Fantastic service all around"
Contras: "Seat could have a more comfortable bottom and IFE was a bit dated"

Contras: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."

Prós: "I was able to receive a vegan meal, though I didn't make an early request. The attendants were very kind and graceful. Thanks for the newspaper."
Contras: "Reliance on electronic entertainment"

Prós: "The service for my granddaughters was phenomenal."

Contras: "The airline lost my bag in transit. It took them 4 days for me to get it."

Contras: "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."

Contras: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."

Contras: "1 hour delay due to weather"

Prós: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Contras: "Fix the above. Will not fly Turkish airlines again!"

Prós: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Contras: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."

Contras: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."

Prós: "Boarding in time"
Contras: "Selected food was not provided, old airplane, no entertainment"

Prós: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Contras: "Transfer from one plane to the gate"

Contras: "Nothing"

Prós: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."

Prós: "There was food and beverage service on this short flight"
Contras: "Confusing boarding arrangements. Had to go through security twice when simply changing planes, in transit, same airline. Late departure"

Contras: "The crew did not seem interested at all; the food was mediocre and the headphones provided were broken and despitea repeated request to get new ones I did not get theme"

Prós: "Comfortable seats..."
Contras: "It got a little hot and the tray table did not unfold to a level surface causing my drinks and plate to slide into my lap."

Prós: "Good service and very smooth flight"

Prós: "Good excellent! Service attentive, friendly."
Contras: "Over crowded, no leg room"

Prós: "Crew is super nice and helpful. Aircraft is pleasant"
Contras: "Food is okay but the portions are tiny."

Prós: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."

Prós: "Everything was good"
Contras: "All good"

Prós: "Food, as always on THY, was tasty."

Prós: "The actually flight was great- food and crew were very good and professional."
Contras: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."

Prós: "Entertainment is good, many movies and games for kids."
Contras: "Flight attendants are rude and food was terrible! No menu and no selection to choose."

Prós: "Did a very good job of efficiently, securely dealing with US requirement of no laptops, no tablets allowed on flights from Middle East."

Prós: "The crew was very attentive and the food is amazing"
Contras: "After the second hour the temperature inside the aircraft was very warm started to sweat"

Prós: "Great flight and awesome entertainment"
Contras: "The food is too small"

Contras: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Prós: "the crew were great clean cabin"
Contras: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"

Prós: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Contras: "I liked everything, no dislikes."

Prós: "Overall it was a smooth flight except for few minor issues."
Contras: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."

Contras: "Pathetic vegetarian food."

Prós: "The seats had a decent amount of leg room."
Contras: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."

Contras: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"

Prós: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Contras: "This is not a Turkish Airlines issue, per se, but an airport problem. Ataturk is very spread out and there are far more planes than gates. More often than not, the plane parks way out in the back 40, and shuttle buses take you to a processing point. If you have less than a 2 Hr layover, and you're switching between Domestic and International flights, you will need to walk at top speeds, or run. Passport Control and multiple security checkpoints could easily cause you to miss your flight."

Prós: "Seat reclined more than some. The food was really good!"
Contras: "No lemonade. There were a lot of steps of security at the gate."

Prós: "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
Contras: "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."

Contras: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"

Contras: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."

Contras: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"

Contras: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Prós: "Crew, Food, Movies, Comfort!! I loved this trip with Turkish Airlines."

Contras: "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"

Prós: "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
Contras: "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."

Contras: "They just fly without waiting us We arrived hour and half before the flight, and they diecied to close the check in, Choce any other flying compeny but them!!!"

Prós: "Great crew, pleasant fligt"

Prós: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Contras: "Everything was fine."

Prós: "Food, entertainment wery friendly staff"
Contras: "It was to hot in the airplane"

Prós: "The food was great and the movie selection was also good"
Contras: "The person who checked me in did not give my boarding pass for connecting flight and also didn't ask me if I wanted my bags for my layover stay inistanbul. Good thing I asked or else I would have been without essentials."

Prós: "Nice onboard entertainment system"
Contras: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."

Contras: "The fact the airline didn't compensate us even though we missed our connection flight"

Contras: "No leg space for tall people, alas"

Prós: "Comfortable"

Prós: "Crew was great and welcoming"
Contras: "Some features on screen did not work, also seat handle wasnt possible to lower"

Contras: "2 н in plane, then tecnicans search and fix problems"

Prós: "everything was good"
Contras: "Needed a bit more food :)"

Prós: "Very enjoyable"
Contras: "I have no complaints"

Prós: "I will recommend to my friends and families."

Contras: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"

Prós: "Good smooth flight, on time. No complaints"

Contras: "They have no charging points for the phone"

Prós: "modern aircraft, excellent service , nice crew"

Prós: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Contras: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."

Contras: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."

Prós: "Service was good"
Contras: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."

Prós: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Contras: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"

Contras: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."

Prós: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
Contras: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."

Contras: "The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)"

Prós: "They lost my bag."
Contras: "They lost my bag."

Prós: "Crew attitude, food, bluberry juice, punctuality"
Contras: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"

Prós: "Hot towels distributed before meal."
Contras: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."

Prós: "was on time. Small airport, convenient transit without passport control,"
Contras: "Small flight, longer flying time. Almost no service."

Contras: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."

Prós: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Contras: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."

Prós: "Friendly crew, modern and clean plane."
Contras: "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."

Prós: "Great service and great food."
Contras: "The long hours"

Prós: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Contras: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"

Prós: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."

Contras: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"

Contras: "A very very small plane. Cold staff"

Prós: "All around great service and reliability"
Contras: "Alittle more seat spacing"

Prós: "It is misleading to review this as finnair flight. Not relevant"

Contras: "There was no entertainment"

Contras: "Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying."

Prós: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"

Prós: "Made up some of lost time from delayed departure"
Contras: "Seats cramped"

Prós: "The fact the plane didn't crash"
Contras: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"

Prós: "Flight attendants"
Contras: "Operated by American. Delayed for 4 hours"

Contras: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."

Contras: "nobody from justfly and kayak even tried to argued that I didn't missed the flight and I was one of hundreds that was in line way before flight time"

Prós: "crew were great!"
Contras: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."

Contras: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."

Prós: "Overall a great flight."
Contras: "Breakfast not their best meal. No tea or coffee served, very disappointing."

Prós: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."

Prós: "Finnair is always a pleasure and Helsinki is an attractive and well-run airport."

Contras: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."

Prós: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Contras: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."

Contras: "No in-flight entertainment and seats didn't recline well"

Prós: "Entertainment choices were good."
Contras: "The flight attendants were noisy, walking back and forth, so it was hard to rest, more like stomping. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative."

Prós: "Great service. Comfy seats."

Prós: "old planes tight seat no entertainment late boarding"

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Prós: "We were able to leave the country quickly."
Contras: "It was freezing on the plane."

Prós: "Nothing."
Contras: "Timeliness. Cleanliness. Service. Food and drinks."

Contras: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."

Prós: "Gate was super close to the lounge."
Contras: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."

Prós: "The crew was great and seating an entertainment options were wonderful."
Contras: "Food. Other airlines in Asia have a far better selection of meals."

Prós: "The crew was nice"
Contras: "Se take to much turbulence"

Prós: "Crew"
Contras: "Boarding"

Prós: "Helpful and Friendly Crew. Did their best to help during the delay. Able to take hand baggage on board (unlike our kid journey when forced to check it in at the gate)"
Contras: "Sat on plane for an hour waiting to depart, so delayed landing. The BA feel is no different to budget airlines now."

Prós: "Punctuality!"

Prós: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."

Contras: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"

Prós: "Friendly staff that helped me change seat after I landed in a middle seat."
Contras: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."

Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"

Prós: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Contras: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"

Contras: "Not even water provided without charge on the morning flight from Portugal to London."

Prós: "Left relatively on time, friendly crew, clean cabin, and good enough"
Contras: "Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa."

Prós: "It was a quick boarding process and a quick flight! We were early!"
Contras: "I didn’t get any snacks, and no entertainment."

Prós: "Good crew!"
Contras: "No complimentary coffee or soft drinks! No entertainment!"

Prós: "My flight was delayed and rescheduled 3 to 4 times. Then once flight took off, There were no complementary snacks...not even water."
Contras: "All of the above. There should have at least been free water on the flight, given that it was significantly delayed"

Prós: "Actually was British Airways and not another airline. Service was great."

Prós: "Nothing"
Contras: "Closed the flight too early and didn't help rebook... cost me thousands of dollars. Lisbon airport was a mess and they didn't even wait 5 minutes after the official end of boarding. Set on the tarmac for 25 minutes, but didn't take passengers in the meantime. No humanity.... never using BA again."

Prós: "Comfort, friendly staff"
Contras: "Paying for food and drinks"

Prós: "The space on the flight"

Prós: "Good enough room, and had personal screens to watch movies and TV"
Contras: "n/a"

Prós: "The flight crew was very friendly and the aircraft was in good condition."
Contras: "Everything costs extra, even water. The flight was long enough that an entertainment system would have been welcome. Finally, it landed at Heathrow—a terrible place to make a connection."

Prós: "It felt like there was more leg room than on the US airplanes."
Contras: "I thought the food was just okay."

Prós: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Contras: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."

Prós: "Good crew, nice and comfortable aircraft"
Contras: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."

Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."

Contras: "Because of a problem at the car rental place we were not able to check our bags until 50 minutes before the flight. British Airways would not take the bags and we missed our flights Neither webjet who had booked our flight or British Airways would help us figure out a new flight. We had to buy a whole new flight."

Prós: "personal movies on a long flight"
Contras: "Guy in front reclining his chair. Very difficult to eat your meal when this happens."

Contras: "I needed water to take my medication and they only offered water for purchase. No other complimentary beverages were offered for the 2 hour 10 minute flight. I then tried to purchase water and the machine rejected 3 times. My card worked perfectly on all flights and during my entire trip in Portugal. After assuring me if was probably their machine not my card, I was still not offered water."

Prós: "Was nice over all"
Contras: "The lady next to me threw up on the floor ,the crew was professional in handling it"

Prós: "Flight attendants very good and personable"
Contras: "Difficult to locate gate Difficult boarding upstairs Last row seating does not recline even one bit Difficult deplaning downstairs"

Prós: "Crew was very efficient and polite."
Contras: "Very early flight for London. Very crowded. Boarding methods are once again slow by design. All the card holders get priority boarding , causing delays in general boarding do to folk standing around while putting stuff away."

Prós: "The staff were very friendly and helpful."
Contras: "They were out of a lot of the food options on the flight."

Prós: "The only good thing was that the flight departed on time. On arrival we had to go into a holding pattern, then once on the ground, there was a glitch and we were held on the place for about 30 minutes. We did make our next flight, however, but some people missed theirs."
Contras: "No food was offered -- except to buy -- even though it was breakfast-time. This was a very disappointing flight!"

Prós: "The size of the airplane. Very spacious!"
Contras: "2 hour delay"

Prós: "Fast boarding"
Contras: "No snack for the flight"

Prós: "Legroom & seat space"
Contras: "No plug sockets"

Prós: "Not much else"
Contras: "Delayed boarding, delayed takeoff, delayed landing. Everything was done so slowly that we nearly misssed our connection."

Prós: "Fast boarding and very efficient and welcoming crew members."
Contras: "Nothing to note about the flight. One downside was parking at arrival on Heathrow outside the terminal and having to get a bus."

Prós: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Contras: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"

Contras: "Takes too long to go through security in Lisbon. Several passengers were left behind. Having to pay for even a glass of water is not acceptable. BA has gone from one of my favorites to just average."

Contras: "Ma gestao expectactiva dos passageiros. Voo atrasado resultou na perda do voo de ligacao"

Contras: "No food, not even snacks or soft drinks offered unless you paid."

Prós: "LOVED having a bit of space to stand and stretch without being in crews way! Bathrooms kept clean. Crew very helpful attentive and cheerful"

Prós: "Staff were good"
Contras: "The food and drink are not free anymore"