Confort is incredibly bad and crew is unfriendly and unresponsive Food is terrible
So slow check in I wait on line 90 minutes
A very pleasant experience. No further comment necessary.
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
Prós: "The seat i got was great"
Contras: "There was a delay"
Contras: "Boarding tool a long time and late take off"
Prós: "Professional crew"
Contras: "Depart on time"
Prós: "Crew allowed me to change seats to get two empty seats by the window that were available."
Contras: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Prós: "Leg room was good. I am 6ft 2in"
Contras: "Seat bottom could have been better. I have a honey bottom"
Prós: "Every thing"
Prós: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Contras: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Prós: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Prós: "I like the food and servise"
Prós: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Contras: "Everything was very smooth, except that the seats were not very comfortable!"
Prós: "Fligth attemdance atention"
Contras: "Delay in the departure (40 min)"
Prós: "Good service overall, the ground crew was very helpful and friendly"
Prós: "Generally very pleasant flight"
Contras: "No complaints"
Prós: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Contras: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Prós: "I like everithing was great . Thank you ."
Contras: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Prós: "clean airplane. staff friendly and helpful. good movie selection"
Contras: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Prós: "Personal entertainment screens, average choice of movies."
Contras: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."
Prós: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Contras: "Not one thong!"
Prós: "Da maçã que foi oferecida a bordo como opção de lanche."
Prós: "Very organized airline. Friendly staff."
Prós: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."
Prós: "The crew were very kind. The food was good."
Contras: "The space between the seats is very narrow and there is no entertainment."
Prós: "Professional and friendly staff"
Contras: "Outdated interior, media interface"
Prós: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Prós: "they asked me if I wanted an upgrade to business class - nice"
Contras: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Contras: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Prós: "I like the food , service and clean airplane."
Prós: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Contras: "No tv, maps or entertainment at all."
Prós: "Was on partner airline Austrian Air. Very good service."
Contras: "At Vienna gate G31 it was difficult to hear announcements."
Prós: "Attention during waiting time and inside cabin"
Prós: "Service was great and the flight on time."
Prós: "Good food, nice crew, nice screen, new plane"
Contras: "Flight was delayed 2 hours after boarding"
Prós: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Contras: "Nothing negative"
Contras: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Prós: "The pilot did a great job landing the plane in high winds."
Contras: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Contras: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
I will never use Kayak again as long as you have a partnership with Chatdeal. They’re crooks. The Customer service with Chatdeal (that you do business with) is BAD. Non-existent. Automated to redirect the customer back to the airline, when they KNOW that customers who buy a ticket with Kayak, CANNOT make any changes with the airline directly. Imagine aircraft failure causing loss of connecting flight overseas. Passing the buck is BAD; and very juvenile. Gave excuses and NO solution.
Tudo correu bem. Houve um pequeno atraso na saída, mas chegou na hora ao destino.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
The flight was delayed and we were stranded at Dulles airport for 2 days (48 hours) as United Airlines cancelled the flights!
The seat was very comfortable and great selection of movies. Boarding was a little chaotic and lots of standing in a crowd.
Great staff. Check-in was a nightmare.
The flight was on a very small plane for a transatlantic flight. It was more suitable for a mid-distance domestic flight. The plane was also quite old and its entertainment systems repeatedly froze and shut down. Finally, the airline charged for most food and drinks--on an international flight. I will avoid Lufthansa and its partner, United, in the future. Also, the airports are a disastrous mess, with long lines and huge numbers of flights delayed (although this is beyond the airline's control). Both my flights were delayed substantially.
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
On my way from Denver to Munich the flight was delayed. The pilot himself said he couldn't explain the reason for the 1 hour delay. The delay resulted in almost everyone on the flight missing their connections, including me and my husband. No effort was made to help passengers with tight connections to get off the plane and to their gates faster. After an international flight, the last thing you want is an 8-hour layover where you've no choice but to remain awake and exhausted for an unhealthy amount of time. As a pitiful expression of apology, Lufthansa gave us a 10 euro voucher to use in the Munich airport--not even enough for a full, hot meal. Not to mention that checking in for both my flight to and from my destination city was very stressful because of an abundance of travelers and a clear understaffing on the airline's side. Even though I came two hours early to check in for my return flight, I only had ten minutes at the gate before it was boarded. The whole experience was rushed and stressful and inefficient. The worst part, though, was that one of my checked bags was returned to me with my clothes sticking out of it and some speciality cheese I bought entirely missing. I have also found it really difficult to get in touch with the Lufthansa customer service. They claim in emails with my flight information that I especially requested that my reservation number be withheld from me (I never requested this). The loss of this number has made it nearly impossible for me to register complaints without calling the airline and wasting hours of time. I would greatly reconsider ever booking with this airline again.
OMG! The 5/21/2022 flight was canceled after we were on board over 3 hours! NO AIR CANADA rep to help! No Air Canada gate to check in with. It was total chaos at the Lisbon airport. Trying to get out today, 5/22/2022, the Air Canada agent said we. needed a new Covid test, only to find out AFTER we paid 20EU, that it was NOT needed. They were not educated on the rules, even though they knew they were checking in people from the canceled flight. Totally UNACCEPTABLE! I will never fly Air Canada again, operated. Y Lufthansa. I plan to post on Facebook and Twitter how bad this was.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
The lady Lo was worried about which useless mask are children were wearing. We wore these cloth masks on one lufthansa flight and through two airports with zero trouble for the scientifically useless masks we wear for show conformity to power hungry people , dhe demanded we change to the so called medical masks. really, put her on a domestic flight or something.
I expected a better flight. The food was very poor. The aircraft was too warm
Crew needs to be more pleasant. That is the first thing any travelers is looking for. Thank you
Contras: "No WiFi despite paying. No Kosher food despite ordering."
Prós: "In general, everything was ok aboard the plane."
Contras: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Prós: "Nada. Assento não reclinava"
Prós: "Convenient seats in A-380"
Contras: "Drinks were good, but food was bad"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them."
Contras: "The food was just okay. A better choice of wine and greater selection of spirits would be nice."
Contras: "Not much legroom and no tv’s on a 10-hour flight"
Contras: "Better entertainment"
Prós: "The seat was good, and the crew was great."
Contras: "Boarding at the gate, and not having to take the bus."
Contras: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."
Prós: "the flight got me where I needed to go"
Contras: "no boarding zones. boarding was a free for all."
Prós: "Nice to have breakfast on board"
Contras: "Arrival was a little tardy"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Was nice and pleasurable"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
É ridículo viajarem duas pessoas e cada uma ficar em lugares opostos na aeronave.
Correu tudo bem, com exceção do atraso
Na hora de fazer o check-in na aplicação encaminhava para um site que dava era e por causa disso fiquei fazer check in e tive que pagar 55€ na hora de pedir o bilhete do avião sem apelo nem agrado.
Voo cancelado há ultima da hora. 3h para ser atendida no balcao da raynair
Uma boa higiene no avião, casa de banho
Sinceramente foi o pior serviço de todas as companhias aereas que jà viajei. Fico só por aqui senao tenho horrores para dizer
Delay nearly 2 hours, they know what they doing ,because if it was 2h delay they have to pay us. But luckily 1h48 min lol. Disrespect with clients
Foi tudo impecável. Todos sempre atenciosos
Had a drunk guy by my side trying to mess up with me
Devia ter opção de carregamentos por USB
Contras: "Água poderia ser mais barata."
Contras: "Lanche gratuito."
Contras: "Não apanhar chuva no embarque."
Contras: "The flight was delayed because of meteorological issues, and the time we had to wait on the plane could be minimized with some food and water"
Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."
Prós: "Very bad"
Contras: "Very bad"
Prós: "Pontualidade e tripulação atenciosa"
Contras: "Tudo me agradou. Não serviram comida nem houve entretenimento."
Contras: "Rude staff, unprofessional"
Contras: "Flight had delay for about 40 minutes on taking off ... and landed about 30 minutes late ..."
Prós: "Sim, a tripulação excelente"
Contras: "Correu tudo bem"
Prós: "I loved the fact that I arrived"
Contras: "Everything else. Deservedly the worst airline in Europe"
Contras: "O tempo de espera no aeroporto para embarcar. Cerca de 1 hora."
Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"
Contras: "Para além de estarmos dentro de umas gaiolas em pé, quase uma hora sem sequer nos dizer nada, fomos a pé debaixo de chuva até ao avião. Crianças e bebês a serem forçados a ir debaixo de chuva. Entretanto chegamos ao avião e não tivemos autorização para entrar, ficando debaixo de chuva... enfim. Depois disso, quando aterramos não tivemos autorização de sair porque o Hospedeiro de Bordô chamou a polícia para acompanhar um dos passageiros. E para variar... Tivemos de permanecer sentados em espera para podermos sentir. Enfim. No mínimo ridículo."
Contras: "Houve um atraso e não avisaram. Ficámos em pé imenso tempo para embarcar como se o voo estivesse a horas."
Prós: "Gostei da tranquilidade do voo"
Contras: "O atendimento poderia ser melhor, mais explicativo sobre as dificuldades do cliente que não entende do sistema e estar em hotel. Isso dificultou a comunicação. A atendente geral no posto de atendimento muito arrogante."
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Contras: "O avião não estava limpo, estava cheio de papéis por todo lado inclusive nos bancos"
Prós: "Apesar de ser um suplemento à tarifa, a opção Plus facilitou o acesso e a prévia marcação de lugares"
Contras: "Atraso de 1h30 na partida Desconforto dos acentos Ruído no avião"
Prós: "Tudo muito bem organizado"
Contras: "O espaco entre os bancos e ao menos água deveria ser ofertada"
Contras: "Got asked several times for passport checks, about six times. Didn't quite understand why so many. Not many seats in Lisbon airport. Same with toilets."
Prós: "The flight was excellent, crew very friendly and available."
Contras: "At the time of boarding the person who was checking the boarding pass was extremely thick checking the luggage, I think the app should explain better about the purchase of luggage (which sizes include the purchase)."
Contras: "Priority line...."
Contras: "Priority line....."
Contras: "Nao poderem entrqr trlles mais pequenosque mtos sacos d viagens precoa ebgnadores fica uma viagem prevo TAP"
Contras: "Desde a organização das informações para realização do Check-in até o atendimento durante o voo, a empresa deixa muito a desejar. Principalmente no quesito bagagem. Prestem muita atenção, pois eles não informam adequadamente sobre o despacho de bagagem, fazendo com que você desembolse valores absurdos no aeroporto."
Prós: "The price of the flight"
Contras: "1 hour late departure"
Contras: "Perdi todas as minhas conexões"
Prós: "A experiência no embarque foi PÉSSIMA, com a companhia RYANAIR, rnão desejo relatar nada do que tenha gostado."
Contras: "A companhia RYANAIR, não deixa claro a política de bagagens e na hora do embarque cobra por valores não informados antecipadamente."
Prós: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Contras: "They didn’t turn the cabin lights off on a 11 pm flight!"
Contras: "Everything ! Delay, no info (absolutely no info! Regarding the delay. I would never, ever choose RyanAir again !"
Contras: "Atraso de 35min. Tripulação pouco interativa. Condição agressiva, q se repercutiu na aterragen"