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Contras: "Flight cancelled. Requested refund and was directed to my travel agency. Edreams was worst than useless: spent 10 hours waiting for them to pick up but no answer. JAL should allow the clients to bypass a travel agency in order to manage the flights. Otherwise we are hostages of the travel agencies."

Prós: "Everything was amazing! Crew was helpful, thoughtful and kind."
Contras: "Nothing. It was great. Strongly recommend."

Prós: "Crew was professional and friendly"
Contras: "Continuous improvement"

Contras: "More movie choices. More substantial second meal."

Prós: "Crew was attentive and informative of delays"
Contras: "This was American Airlines .. my Bags came out late even though i was in Biz Class"

Contras: "Entertaining in English"

Prós: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Contras: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."

Prós: "Seat in biz on 380 was comfortable. Crew good not great."
Contras: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."

Prós: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."

Prós: "The flight crew"
Contras: "More space"

Prós: "Spacious leg room."
Contras: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Prós: "Food was great"
Contras: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."

Contras: "seat was uncomfortable (cushion very hard)"

Contras: "angled flat seats."

Prós: "I would recommend to everyone JAL"

Prós: "Lots of room, generous checked luggage policy, great airline."
Contras: "Nothing"

Prós: "It was short flight.. I slept good through."

Prós: "Food is better than most other airlines. Seamless check in and boarding"
Contras: "Seating space is quite cramped"

Prós: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Contras: "Movie Selection"

Prós: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Contras: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Prós: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Contras: "Missing my last fight straight home because of very slow US Customs...)0"

Prós: "Food Service Crew actually cares about you"
Contras: "Nothing"

Prós: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."

Contras: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"

Contras: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."

Prós: "JAL doesn't disappoint!"

Prós: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."

Prós: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Contras: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."

Prós: "Nicest flight attendants, good food. Best international flight I've had."

Prós: "Glad to make it to Japan safely and back in one piece"
Contras: "Turbulence"

Prós: "Service was polite and efficient"
Contras: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."

Contras: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."

Prós: "The flight attendants were very kind and attentive."
Contras: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Prós: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."

Prós: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."

Prós: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Contras: "nothing"

Prós: "Staff was great and plane was clean"

Prós: "I like everything about my flight"
Contras: "There was nothing to dislike"

Prós: "The whole price was wonderful I like everything about it"
Contras: "There is nothing to dislike about the flight"

Prós: "Food was great, plenty of room, lots of movies"

Prós: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."

Prós: "Food and drinks"
Contras: "Nothing"

Prós: "Overall flight was comfortable and staff was friendly."
Contras: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"

Prós: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."

Prós: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Contras: "None"

Contras: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."

Prós: "Comfort seat, decent food, polite service"

Prós: "The staff took pride in providing excellent service from check in till landing."
Contras: "Still paying for wifi in 2016"

Contras: "Same"

Prós: "Space and courteousness"

Contras: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."

Prós: "Some of your reservations staff in Los Angeles needs to be counseled"
Contras: "Been more polite especially mike in your mileage program."

Prós: "no -all that was amazing was the complete idiocy of ana"
Contras: "virtually everything was a unacceptable starting with the gate staff ..."

Prós: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."

Prós: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Contras: "The food was not to my liking,"

Prós: "Entire crew members, food, drink, hospitality & aircraft."
Contras: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."

Prós: "Cleanliness, spacious legroom"
Contras: "Serve coffee more"

Prós: "everything."
Contras: "can not think of anything. Everything was more than i expected.Thank you for my experiance"

Contras: "If flight wasn’t delayed."

Prós: "All crew are so kind.Great services."

Prós: "Outstanding service as always - ANA rocks!"
Contras: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."

Contras: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."

Prós: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Contras: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."

Prós: "Great service, on time."
Contras: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."

Prós: "Pretty much everything"

Prós: "Flight attendants were incredible!"

Prós: "Take off and landing was smooth. Stewardesses were very helpful."

Prós: "The food, choices of entertainment, and the crew"
Contras: "Nothing"

Prós: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Contras: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"

Prós: "Service, Cleanliness and Overall Quality"
Contras: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."

Prós: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"

Prós: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Contras: "The seats are kind of flat."

Prós: "The quality of your aircraft. Clean, modern, plenty of leg room."
Contras: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."

Prós: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Contras: "Nothing to dislike."

Prós: "Customer service on ANA was as stellar as always."
Contras: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."

Prós: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Contras: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"

Prós: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Contras: "the smell inside the airplane"

Prós: "Not crowded"

Prós: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Contras: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"

Prós: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Contras: "I suppose the food could be better."

Prós: "Comfortable seats, very friendly staff."

Contras: "Width of the seat for me was bit tight when in a flat bed position."

Prós: "The ANA crew were very sweet and accommodating"
Contras: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Prós: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."

Prós: "friendly flight attendants, clean toilets"
Contras: "the stroller take forever to show up when landing"

Prós: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."

Prós: "The stewardess are the most polite and helpful I've travelled with"

Prós: "The crew was very friendly and attentive. The food was generous and very good"
Contras: "There really wasn't anything I didn't like"

Prós: "5 stars all around 5 stars around"

Prós: "Great service, excellent and curteous. Clean cabin"
Contras: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."

Contras: "Very hard landing."

Contras: "Service"

Prós: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Contras: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."

Prós: "All"
Contras: "Nil"

Prós: "Nothing really major to complain about but nothing that went the extra mile..."
Contras: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."

Prós: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Contras: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"

Prós: "Check in was easy and staff and crew were very polite."
Contras: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."

Prós: "The flight attendants are awesome. They are very attentive to your needs."
Contras: "None"

Prós: "Everything accept the food selection."
Contras: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"

Prós: "We really enjoyed this airline"

Contras: "don't know of anything"

Prós: "Flight is spacious"
Contras: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."

Prós: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Contras: "Nothing."

Prós: "Good flight"

Prós: "Crew was exceptional. QSuite very comfortable."

Prós: "I got a very good seat."
Contras: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Prós: "Crew was OK."
Contras: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."

Prós: "The crew was polite and professional"
Contras: "The food was disgusting The plane is dirty The bags are treated badly"

Prós: "Não há nada a comparar com a Qatar, atualmente."

Prós: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Contras: "The food was very mediocre!"

Contras: "Food and seat comfort could be better"

Prós: "As efficient as ever"

Prós: "amazing"
Contras: "better food"

Prós: "All"

Prós: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Contras: "Service service The q suite the airport and more service"

Prós: "Nothing"
Contras: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"

Prós: "the staff were friendly and accomplished good travel nothing was too much for them."
Contras: "nil"

Contras: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"

Contras: "food options exhausted pls tell ground catering to provide more food"

Contras: "It was too cold in the plane."

Contras: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."

Prós: "Everything"
Contras: "Everything"

Prós: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Contras: "There is nothing in particular .. but i woud suggest .. more good food."

Contras: "Everything !!!"

Contras: "No internet"

Prós: "the attention in general for me was excellent."
Contras: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"

Prós: "Qatar is a reliable airline."
Contras: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."

Prós: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"

Prós: "Quick boarding, good entertainment choices."
Contras: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."

Contras: "Food poor- no variety"

Contras: "More veriaty on music would be good"

Prós: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Contras: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."

Prós: "Comfort of the seat/bed"

Contras: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."

Prós: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Contras: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."

Contras: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"

Contras: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."

Contras: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."

Prós: "Good in-flight service"
Contras: "Cramped seats"

Prós: "Flawless boarding, service, food and arrived 30 minutes early."
Contras: "Nothing"

Prós: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Contras: "Attention to special needs"

Prós: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."

Prós: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."

Prós: "Great personnels!!"
Contras: "Overall nothing but great Service!!"

Prós: "Roomy seats & clean appearance and modern cabin."
Contras: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."

Prós: "The crew was very friendly and everything else was very good and comfortable on the flight."
Contras: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."

Contras: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"

Prós: "Very nice service"

Contras: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"

Prós: "plane is comfortable and business class bar is great"
Contras: "Boarding was a mess and food is terrible"

Contras: "A bit too small the seats"

Prós: "Not much"
Contras: "Costumer service"

Prós: "Crew was amazing."
Contras: "Seats were a little narrow and could use new cushions."

Prós: "Double seat on economy class upper deck"

Prós: "The crew was efficient"
Contras: "Live news broadcast"

Prós: "Crew was efficient and kept a busy flight organized."

Prós: "Everything was good except the Cooling"
Contras: "Cooling inside plane"

Prós: "Upgrade"
Contras: "More what expected."

Prós: "Seats weren’t all that comfortable."
Contras: "Service and meals were good."

Prós: "Service level of cabin crew and ICE."
Contras: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"

Prós: "They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever."
Contras: "Nothing negative about this flight."

Prós: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Contras: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."

Prós: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Contras: "NA"

Prós: "Nothing the airline did was an issue."
Contras: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"

Prós: "Everything"
Contras: "Nothing. The video quality and sound were not great"

Prós: "Personnel were friendly and helpful!"
Contras: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."

Prós: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Contras: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."

Prós: "Next time will try first class"
Contras: "Not a thing"

Prós: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
Contras: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."

Prós: "Crew, food, service"
Contras: "No respect from other passengers, lots of kicking seats, pulling on seats, babies crying. I will not take an Emirates flight from Dubai to Chicago again. I will choose another airline."

Prós: "Love the outfits the flight attendants wear Love the attention they give to all ...and basically everything else was above GOOD"
Contras: "The only thing I didn't like was a crabby lady sitting behind me on my way to Dubai the end of October who objected to me reclining my seat ..meanwhile, she had hers reclined! But I didn't consider it important enough to complain."

Prós: "No commutation no help for transit"
Contras: "I am a women no help first time fling with them"

Contras: "Boarding announcements weren’t clear and boarding was not separated by zone."

Prós: "horrible baggage policy"

Prós: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"

Prós: "Flight was delayed by 7 hours because of techinical issues"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "spacious aisles, friendly stewardesses"
Contras: "4 hour delay and a missed connecting flight because of that delay."

Prós: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Contras: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."

Contras: "The seats are cramped and the food is tasteless"

Contras: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"

Contras: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"

Prós: "Everything!!!!!"

Prós: "Checking in was excellent the food was good and the staff suburb."
Contras: "The boarding was unorganized and the comfort of the seat was no good."

Prós: "Entertainment"
Contras: "Boarding"

Prós: "Easy boarding, great service"
Contras: "I couldn't pick my own seat"

Prós: "Service, comfort"
Contras: "Too much costly for a Tuesday flight. But rest all good"

Prós: "Crew were very competent and nice."
Contras: "There was not enough overhead space for my carryon bag, so had to go further back in the plane to find space, this caused a problem when disembarking."

Prós: "Comfort, friendly crew, excellent service. Good food"
Contras: "Nothing"

Prós: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Contras: "can't find anything to complain with"

Prós: "Everything was on time. Very comfortable. Nice service."

Prós: "Everything"

Contras: "Eveything"

Prós: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Contras: "Food for main a bit tasteless and dry"

Prós: "Entertainment and comfort are nice"
Contras: "Food quality and service were mediocre at best"

Prós: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
Contras: "Everything"

Prós: "I was able to receive a vegan meal, though I didn't make an early request. The attendants were very kind and graceful. Thanks for the newspaper."
Contras: "Reliance on electronic entertainment"

Prós: "Everything was efficient and fast. The entire staff was friendly and helpful."

Contras: "everything...terrible airline"

Prós: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."

Prós: "Food"
Contras: "Person being me wouldn’t allow me To recline my chair and flight attendant didn’t do anyThing about it."

Prós: "The flight attendants were kind"
Contras: "The airplane was old and the seats were a little dirty"

Prós: "Crew was outstanding, seats were comfortable. The food was awesome!"
Contras: "it was perfect."

Prós: "Nice seat I got."
Contras: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("

Prós: "Flight arrived on time."
Contras: "Boarding was unnecessarily chaotic."

Prós: "My seat didnt recline so i wasnt feeling comfortable"

Prós: "Food service and choice of meals was good. Nice movie and Show selection."
Contras: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"

Prós: "It was all good"

Prós: "Great food"
Contras: "More alcohol choices"

Prós: "Vegetarian option was tastier than other flights!"
Contras: "They ran out of a lot of food and drinks we wanted. And almost ran out of vegetarian entrees for us even though we requested them ahead of time. Almost no leg room in coach. My touch screen wasn’t working properly which made it hard to choose and watch movies."

Prós: "Like the personalized service and the extend that the crew spends time serving each meal."
Contras: "The first drink service after offering juice/water needs to be better. They put up bottles but do not go to customers checking for drinks. Due to delay in takeoff we were sitting on tarmac for 40 mins. I saw people being served but several people did not. Should make the process more formal. Also serving nuts or pretzels to go with the first drink would be nice."

Contras: "Seat adjustments on both our seats in Business Class were not working!!"

Prós: "Timeliness. Orderly boarding"
Contras: "Entertainment. Remote didn't work. Touch screen was painful to use."

Prós: "Dessert, food, entertainment."
Contras: "Seats were not too comfortable."

Prós: "Food was good"
Contras: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"

Contras: "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."

Prós: "The food was great and the onboard amenities were fantastic!! Would definitely recommend to anyone!"

Prós: "Crew is super nice and helpful. Aircraft is pleasant"
Contras: "Food is okay but the portions are tiny."

Prós: "Everything was good"
Contras: "All good"

Prós: "Great food! Loved that you get a menu to choose from"
Contras: "We were not asked or given the option to choose our seats on the plane."

Prós: "Food, as always on THY, was tasty."

Prós: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Contras: "No ac"

Contras: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"

Prós: "The crew was very attentive and the food is amazing"
Contras: "After the second hour the temperature inside the aircraft was very warm started to sweat"

Prós: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Contras: "There wasn't nothing that I didn't like . I love me some Turkish airline."

Prós: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"

Contras: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."

Prós: "Food and crew were excellent, price was good."
Contras: "Long layover was hard on me. No place to sleep while stuck all night at the airport."

Prós: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Contras: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."

Contras: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Prós: "Nothing"
Contras: "They lost my baggage. And i have all my medicine in it."

Prós: "Food was OK, sometimes good even."
Contras: "Terrible customer service"

Prós: "Reasonable good food by airline standard. Good entertainment options."

Prós: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."

Prós: "They should inform layover passengers about getting their visa for free hotel accommodations."

Prós: "the crew"
Contras: "the draft from the air conditioner"

Prós: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"

Prós: "The crew was friendly. The entertainment package was good."
Contras: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Prós: "To small area for passengers after security before boarding"

Prós: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."

Prós: "Great crew, pleasant fligt"

Prós: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Contras: "Everything was fine."

Prós: "Getting off the plane, getting on the plane"
Contras: "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"

Prós: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."

Contras: "Rude stewardess"

Contras: "I didn't even go"

Prós: "At Lisboa airport, I was checked in by Antonio. Most helpful checkin guy I've ever spoken to in my years of traveling. The food is always impressive (for airline food) and they give you a lot to drink. The last time I flew, there was an Autistic passenger throwing a fit and no one seemed to do anything. This time, a person was really upset with his companion on the flight and began screaming. The attendants helped calm him down and fixed the situation quickly. I guess last time they must've just let it happen because of the disability so there's not much they can do in that situation."
Contras: "Not a big ran of the Turkish Airport. Everything is pretty cheap for an airport though if you bring Turkish Lira. They tend to round the price up a bit if you pay in USD or Euro."

Prós: "Everything"