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Contras: Knowing that the baggage wasn’t included in the price of the plane ticket

Contras: check in was slow

Prós: Nothing

Contras: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.

Prós: Crew was efficient and friendly

Contras: Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”

Prós: Nothing. Iberia wouldn’t let me on the plane.

Contras: Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket.

Prós: Nothing

Contras: Not only was the flight hours late but there was practically no communication what was going on and what to expect.

Prós: I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight.

Contras: Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia.

Prós: The crew was amazing

Prós: Good on flight entertainment

Contras: Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers

Contras: Better food offerings

Prós: The plane was brand new!

Contras: Every time my husband and I fly our seats get changed from our original picks. I make sure the tickets are linked and they still move us. Very irritating not sitting together especially when you take the time to ensure it doesn't happen.

Prós: Crew was friendly

Contras: The boarding process was rough and haphazard

Prós: The flight attendants were super nice and very responsive

Contras: The food was not that good

Prós: The crew was really nice

Contras: Nothinh

Prós: The crew was outstanding and the flight on time.

Contras: One of the bathrooms was not working properly so everyone had to do with two bathrooms.

Contras: Very little. This was very smooth work.

Contras: Fix the damn KIOSKS at Vienna!

Contras: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Prós: Reclinable seats.

Contras: The food!! The lights could be dimmed as it was a night flight.

Contras: KLM crew exceed our expectations

Prós: Nothing

Contras: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.

Prós: Yes

Contras: Bathroom smells very bad My three seats where very dirty and had brown yucky stuff One had a sticky gum on it The cleaning crew should have noticed it

Prós: Flight wa smooth, little to no turbulence.

Contras: No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok.

Prós: The plane was new and very comfortable

Contras: Free snack

Prós: .

Contras: .

Prós: Crew was nice. Airplane was in a good shape.

Contras: Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours.

Contras: No AC

Prós: Nothing and already didn’t have muy baggage

Contras: Airlines website was not easy. It kept deleting information

Prós: The plane was new and very comfortable

Contras: Free snack

Contras: One toilet, wasn’t operated well, since it could not be opened from inside-outside

Prós: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Contras: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Prós: Great crew.

Contras: More food choices, but what we had was good.

Contras: Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air

Prós: Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew.

Contras: Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country.

Prós: The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left.

Prós: Friendly staff

Contras: No working movie screens and no outlets

Contras: Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow

Contras: Boarding started 50 minutes late without explanation and we sat on the plane at the gate for another 45 minutes without any explanation as to what the delay was for.

Prós: Nothing and already didn’t have muy baggage

Prós: Lost bag was delivered all the way to Chesapeake VA.

Contras: We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online.

Prós: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Contras: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Contras: They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks.

Prós: The crew was very amazing, the seat at the plane was ok

Contras: Was another good experience with kayak.

Prós: Confort for a supposed 5 hours flights was ok. Entertainment system worked good

Contras: The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers.

Prós: Nothing three hours late I went to dc and then took the train

Prós: Missed it

Contras: Give back money

Prós: Seats confort for nearly a 5 hours flights were ok. Entertainment system is working good.

Contras: For a more than $800 ticket on a domestic flight: The flight could have been on time The food is not free and limited Entertainment system: the choice of programs and movies is a little bit too limited.

Prós: The crew were very friendly.

Contras: The terminal was old and no pre check at security. Also very limited options in that terminal once through security.

Prós: Too long ago!

Prós: GOOD SPACE FOR THE LEGS, AND COMFORTABLE SEAT

Contras: SINCE I WAS SEATING IN THE BACK SEAT, IT WAS REALLY HOT, NO AC COMING OUT OF THE LAST ROW OF VENTS

Prós: The flight was on time and the staff were great.

Contras: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.

Prós: The crew was bilingual and very friendly.

Contras: The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding

Prós: All

Contras: No

Prós: It 3 years ago. Why would you ask now?

Prós: Great airline

Contras: More choice of food

Contras: Airlines website was not easy. It kept deleting information

Prós: Crew and service ok

Contras: Timing 3 hour delay

Contras: Flight was delayed

Contras: I cancelled the flight within hours of booking and got the ticket refunded three weeks later, not the 5-7 business days they promised, but I never got a refund for the luggage fee. Will do my best to avoid them in the future

Prós: The flight was on time and the staff were great.

Contras: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.

Prós: .

Contras: .

Prós: Nothing

Contras: Better plane Leave on time.....almost missed my connection to NY Lost my bag

Contras: They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks.

Prós: Check-in for bags was fast and the staff was very friendly.

Prós: It 3 years ago. Why would you ask now?

Prós: The flight was on time and the staff were great.

Contras: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.

Prós: The plane was new and very comfortable

Contras: Free snack

Prós: Open seat right next to me

Contras: The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person

Contras: AirEuropa wouldn't let me board because was my passport will be due in 2 months although I was traveling to the country were I actually live. I will file a complain for full reimbursement, not to mention having to stay in Madrid for one day to wait for Iberia next flight to Guatemala which I took.

Contras: check in was slow

Prós: Nothing and already didn’t have muy baggage

Prós: Nothing

Contras: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.

Prós: Crew was great

Contras: The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later

Contras: One toilet, wasn’t operated well, since it could not be opened from inside-outside

Contras: Airlines website was not easy. It kept deleting information

Prós: The flight was on time and the staff were great.

Contras: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.

Prós: Lost bag was delivered all the way to Chesapeake VA.

Contras: We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online.

Contras: Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow

Contras: Luggage not included. Charged at an excessive 120 USD rate !