Voos para Detroit

Prós: "Crew was great!"
Contras: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("

Prós: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."

Prós: "Not crowded. Crew was good."
Contras: "Not taking a bus to board the plane."

Prós: "The crew were all excellent"
Contras: "Dinner choice was poor. Starter was just a few salad leaves."

Prós: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."

Prós: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Contras: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."

Prós: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Contras: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"

Prós: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Contras: "There was a boarding delay but flight still arrived in Hong Kong on time."

Prós: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Contras: "Nothing"

Prós: "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Contras: "For boarding, we had to walk a rather far distance due to construction."

Prós: "Service, pilot updates, and seating were all great!"

Prós: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Contras: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"

Prós: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Contras: "There was nothing to dislike on this part of our trip with Virgin Atlantic."

Prós: "Crew were great"
Contras: "Uncomfortable to sit for eight hours"

Prós: "The food was okay"
Contras: "The gate was Jane without announcement"

Prós: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Contras: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."

Prós: "Top glass airline"
Contras: "I lake food and good service crew"

Prós: "Nothing much"
Contras: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"

Contras: "Why do I have to get a new boarding pass in London"

Prós: "Nothing"
Contras: "Everything incl customer service at the airport"

Prós: "Staff on this flight were excellent"

Prós: "The boarding, the seats."
Contras: "The food was so-so, and I did not get my choices, perhaps because I was at the back."

Contras: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"

Prós: "Friendly crew, clean, well presented cabin."
Contras: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."

Prós: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Contras: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."

Prós: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"

Contras: "The crew was rude."

Prós: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."

Contras: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"

Prós: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"

Prós: "The flight was on time."
Contras: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."

Prós: "Just the food and boarding was fine."
Contras: "Everything else was bad. I think crew were a little rude!"

Prós: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Contras: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"

Prós: "100% best flight ever"

Prós: "great food and service!"
Contras: "It got a little cold in the cabin for a few hours."

Prós: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Contras: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"

Prós: "Flight attendants were nice."
Contras: "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"

Prós: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Contras: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."

Prós: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Contras: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."

Prós: "Entertainment system is great"
Contras: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."

Prós: "Entertainment was okay, flight crew was nice"
Contras: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."

Prós: "Very friendly and helpful staff! Food was very good too."
Contras: "More leg room always desirable"

Prós: "Professionalism value of service"
Contras: "let me think...."

Prós: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Contras: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."

Prós: "Food and beverage choices excellent"

Contras: "Very uncomfortable seats, food was bad"

Prós: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Contras: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"

Prós: "Pleasant, helpful staff at check-in and on flight"

Prós: "New boarding system of putting your hand luggage on ready was good."
Contras: "You have to pay for food and entertainment even though flight over 4 hours."

Prós: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Contras: "The crew should have been there with the passengers"

Prós: "The food"
Contras: "Boarding process. Waiting gate was small for the plane we were using"

Prós: "Crew are good ,seats were more than ok"
Contras: "Better seats and headphones to listen to the intertainmen system"

Contras: "Aircondi"

Prós: "The flight was empty-ish in the back of the plane, & I was allowed to lie down across 4 seats. I liked that they allowed boarding from the back of the plane (along w/ front). I also liked that most of the food was vegetarian (& the crew pointed out what to avoid). I always forget to special order."
Contras: "The boarding announcements were not audible where I was sitting in the airport, so that should be better."

Prós: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Contras: "Foot rest in economy, gluten free meal is poor (except bread)."

Prós: "Food was good enough."
Contras: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."

Prós: "The food was good. The staff very friendly."
Contras: "Nothing"

Prós: "Great movie selection during the flight. Most of the food was decent."
Contras: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."

Prós: "Good servise in the plane."
Contras: "I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set."

Prós: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."

Contras: "I can’t find my luggage"

Prós: "Nothing positive bad service"
Contras: "Bad service, flight delay, bad customer services"

Prós: "Nice toiletry bags for all passengers, including economy class."
Contras: "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."

Contras: "Bumpy ride"

Contras: "boarding was messy at IST"

Contras: "The worst airline I have ever flown with, worst disruption management. No care for customers."

Prós: "They offer 3 meals"

Prós: "Great flight"
Contras: "Na"

Prós: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Contras: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."

Prós: "Turkis air personnel all friendly and helpful . Food and beverages good."
Contras: "Leg room and seat spacing a little tough for 13 hour flight."

Prós: "Crew is super nice and helpful. Aircraft is pleasant"
Contras: "Food is okay but the portions are tiny."

Prós: "Everything was good"
Contras: "All good"

Prós: "Food, as always on THY, was tasty."

Prós: "Nothing."
Contras: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"

Prós: "The crew was very attentive and the food is amazing"
Contras: "After the second hour the temperature inside the aircraft was very warm started to sweat"

Prós: "Crew friendly and accommodating."
Contras: "Much of food, esp mac and cheese, cold."

Contras: "Did not like the long connection to Rome from Istanbul. Otherwise the accommodations were good and clean, and the crew friendly."

Prós: "they fed us on both flights and offered drinks"
Contras: "my knees were pressed into the seat in front of me. Im 5/8"

Contras: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Prós: "outstanding service, flight attendants are superb"

Contras: "cramped seats, service by crew members, overall quality of food"

Prós: "Crews were very nice helpful"
Contras: "Airline is poor., Lost many luggage. Airport congested, too expensive for airport quality."

Prós: "The flight was good and attendance was perfect as well"

Prós: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."

Prós: "Good overall"
Contras: "The flight attendants were not paying close enough attention they walked fast through the aisles and walked in to my head as I slept and ran into my feet with the food service cart I didn't hear I'm sorry or anything they just kept going"

Prós: "The food.."
Contras: "That the anytime snacks that was offered was not available for passengers"

Prós: "food + entertainment"

Prós: "Great crew, pleasant fligt"

Prós: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Contras: "Everything was fine."

Prós: "Everything"

Prós: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Contras: "Chaotic check-in process."

Prós: "was no kosher food"

Prós: "Service when it was done"
Contras: "Infrequent service Crowded Entertainment system bad"

Contras: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."

Contras: "I missing my bag 10 days and no any details"

Prós: "They answered the phone quickly."
Contras: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."

Prós: "Good food great passenger service."
Contras: "Disruptive child in seat in front of me"

Prós: "sevice, personnel"
Contras: "food"

Contras: "Delayed a couple hours."

Prós: "Crew was night seat sucked plane was cramped"

Contras: "The food service on the 3 hour leg but we knew that ahead of time so..."

Prós: "Everything about the flight"
Contras: "Nothing"

Contras: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."

Prós: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Contras: "Nothing- it went very smoothly."

Prós: "Safe and fast journey."
Contras: "Vegan Options for snacks"

Prós: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."

Prós: "Delta service is amazing"

Contras: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."

Contras: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."

Contras: "The coffee could’ve tasted better."

Prós: "I like that I arrived at my destination safely."
Contras: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."

Contras: "Notify the delay quickly"

Contras: "Left late"

Prós: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Contras: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."

Prós: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Contras: "boarding process."

Prós: "The snack between two meals"
Contras: "The main dish of meal, Tooth brush"

Contras: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."

Contras: "Cramped"

Prós: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Contras: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."

Prós: "Quick and easy"

Prós: "Very orderly."

Prós: "Excellent very good good"
Contras: "Good service good"

Prós: "Not applied"
Contras: "Not applied"

Prós: "Happy with the choices of movies available"
Contras: "All was good, possibly add healthier food options"

Prós: "Plenty of meals and friendly service"
Contras: "Crowded seating...."

Prós: "to their Diamond Medallion customers"

Prós: "On time. Most important"

Prós: "Same as above."

Prós: "Thank God I was able to get a refund"

Contras: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Prós: "Delta Studio"
Contras: "Food choices were not appetizing."

Prós: "on time, clean, prompt. no problem."

Prós: "I liked that the plane was newer and the box snack was really good."
Contras: "Nothing really"

Prós: "What is the issue?"

Prós: "NONE"
Contras: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."

Prós: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"

Prós: "Decent food . On time arrival !"
Contras: "It was fine"

Contras: "Efficient and comfortable all I ask for"

Prós: "Efficient boarding. Friendly service."
Contras: "N/A"

Prós: "I like Delta empowering women."

Prós: "Cookies"
Contras: "Space"

Prós: "movies and food"
Contras: "CDG airport is the worst!!!"

Contras: "Food choices"

Prós: "Airplane was good, boarding was fast."

Prós: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."

Prós: "Free rebooking"

Contras: "The handle on my checked bag was broken when I got it at immigration. Not sure why they pulled out the handle since it was retracted when checked in."

Contras: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."

Prós: "Nothing"
Contras: "everything else"

Contras: "Had our luggage checked for connecting flight in Frankfurt"

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Contras: "Never happened,missed flight"

Prós: "No I was very uncomfortable"
Contras: "Not have canceled my flight!!"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Seat had spacious leg room entertainment was very good"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Smooth flight. Fairly good meals. Friendly crew."

Prós: "Service in cabin"
Contras: "Na"

Contras: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Contras: "A snoring passenger in a seat ahead of me. Tight seat."

Prós: "Staff was very pleasant , polite, and accommodating"
Contras: "No complaints except for the how long is the flight, but it’s a part of a journey"

Prós: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Contras: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."

Prós: "Staff is great"
Contras: "Food is not good."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."

Prós: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."

Prós: "Flight was on time and flight crew was very good."
Contras: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."

Contras: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Prós: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Contras: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "Wi-Fi and in flight entertainment"
Contras: "I'm 6'3" cramped in economy"

Prós: "Great service. Comfortable business class seats."

Prós: "Crew and service was very good,"
Contras: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."

Prós: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Contras: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."

Prós: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."

Prós: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Contras: "There was a snarky attendant, but not all of them were that way."

Contras: "Lack of drinking water fountains at the FRA airport"

Prós: "Great crew!"
Contras: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."

Prós: "The crew was friendly."
Contras: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."

Prós: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."

Prós: "Everything was fine even though the plane was late,"

Prós: "Great Service Great Stuff will continue with LH in the future"

Contras: "Houve um atraso na saída de Munique."

Contras: "Sounds in TV doesn’t work"

Contras: "Flight delays,...."

Prós: "Friendly crew."
Contras: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"

Prós: "Great service from a super crew. On time."

Prós: "Flight and land was smooth. I like Lufthansa, because it is safe."
Contras: "My trip was 8 hrs, we get water or juice only 5 times and very small cup 100ml, not enough"

Prós: "No vegetatarion food on return flight"
Contras: "No vegetarian food on return flight from Frankfurt"

Prós: "Houve atrasos mas saídas"

Contras: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Contras: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "ON TIME."

Prós: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."

Prós: "This Transavia Airlines is not good at all."
Contras: "Many things cheaper does mean better."

Prós: "Absence of food"
Contras: "In flight service"

Contras: "Bigger seats the new ones are way to narrow"

Contras: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Contras: "It's KLM. What else do you need to know."

Prós: "Great atmosphere, crew was excellent!"
Contras: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Contras: "Information on arrival time was not correct"

Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"

Prós: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Prós: "Crew was great and helpful despite oversight in my special meal."
Contras: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Contras: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Contras: "There was no wifi on flight"

Prós: "Good for both."
Contras: "Bigger seats."

Contras: "The plane was very hot"

Prós: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Contras: "Pay attention to passengers."

Prós: "It was all fine"
Contras: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Prós: "the crew was nice"
Contras: "Seat confort on long flights, leg rooms,"

Prós: "On time and friendly crew"
Contras: "Boarding needs improvement"

Prós: "Friendly and efficient crew. Flights were on time if not even early."

Contras: "Turn the lights on early making it hard to sleep"

Prós: "Everything is alright"

Prós: "Friendly staff"
Contras: "Leg room"

Prós: "Very friendly onboard personnel - I really had kind of homy feeling."

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "Nice flight ...was comfortable travel ...good food.Thanks"
Contras: "No such things"

Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."

Contras: "Boarding was confusing and disorganized"

Contras: "infotainment was down. Lost my luggage the flight was delayed"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Prós: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Contras: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Contras: "Please Endeavour to put the expiration date on the food served in the flight."

Prós: "Decent seat size. Sorta slept the whole flight."

Prós: "Consistently high standards"
Contras: "Nothing"

Contras: "Amesterdam airport employee was really rude"

Prós: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Contras: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Prós: "on time, and with snow"

Contras: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Prós: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Contras: "Not much to comment on here."

Contras: "suitcase didn't turn up, although connection was quite tight"

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Contras: "The bags where damaged from the staff"

Prós: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contras: "Nothing to improve"

Prós: "Crew was friendly, and the food was better than the usual KLM fare."
Contras: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Prós: "Very good flight, excellent service and good food."