Great customer service. Safety and cleanliness. Fly delta.
I liked that once up, things ran more smoothly and we still landed on time despite a 45+ minute delay leaving the gate. The boarding process was another story. With the demand for proof of a negative COVID test prior to boarding by the US, Air France had just 2 staff members checking these tests results, collecting a paper affidavit of sorts also required by the US, and checking boarding passes and passports for an entire Boeing 777 full of passengers. There were other staff around This seemed preposterous. Then, when I finally boarded, the luggage was still be loaded onto the plane at 1:50pm for a flight schedule to leave at 1:15pm.
I wrote a review to Delta already expressing my dislike of the fact that I could not get a seat assigned upon checkin or even at the airport until maybe 1 hr before my flight. The cabo representative (not part of the flight crew based from Los Angeles) was rude and not accommodating, so my wife and I had to sit separately, which was frustrating to say the least, given I had followed the entire online check in protocol, including uploading digital copies of my negative COVID-19 test.
It would have been nice to be served some water
Couldn’t have done anything better.
The TSA screening is absolutely unnecessary. It is dehumanizing and has been proven to be in-effective!
Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight
The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon.
Prós: "Extra room and fast boarding"
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "The flight was on time!"
Prós: "I didn't fly from Minneapolis to Los Angeles"
Contras: "I didn't fly from Minneapolis to Los Angeles"
Prós: "Everything! Thank you"
Contras: "Nothing. Thanks"
Prós: "Crews were friendly"
Prós: "Delta planes are spacious and great!"
Contras: "No complaints"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Contras: "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
Prós: "Embarque no horario"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Contras: "Seats were right but that I guess is to be expected these days."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Prós: "Boarding was quick and prices were fair"
Contras: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Contras: "Flight delayed, almost missed international connections"
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Contras: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."
Contras: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Prós: "Leg room and seats are very tight and I'm a small person."
Contras: "Coach class is very crowded."
Contras: "Assentos tão estreitos que passageiros ficam ombro a ombro e pernas pressionadas pela poltrona da frente."
Prós: "Tripulação simpática"
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Prós: "The crew was nice."
Contras: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."
Contras: "Just deaiappointed"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Prós: "Aircraft, cleanliness, crew, food"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Contras: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Contras: "There was no downside."
Prós: "Very good flight in business class. Comfortable seats and great service."
Prós: "The crew was great!"
Contras: "I was traveling with other people and we were not seated next to each other. And I got sick from the chicken."
Contras: "I didn’t like that I paid for premium eco omg and the airline changed planes and switched all our seats to coach and oversold the flight without eva n an alert or option to keep our original seats. Never again!!!"
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "I thought the new plane was wonderful. The flight attendant was great and professional."
Contras: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Prós: "Safe trip. Announcer had a radio voice."
Contras: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Prós: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Contras: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Prós: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Contras: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "It is so nice to flight on board a plane were the staff knows what to do."
Prós: "The service was excellent. On time and very efficient crew."
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Contras: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."
Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."
Contras: "Lufthansa has to upgrade the plane on this flight. The business class comfort is not suitable for a 4+ hours flight. Not at all."
Contras: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"
Prós: "Pontualidade e facilidade no embarque."
Contras: "O espaço entre assentos é muito pequeno, fiquei espremido durante a viagem. As telas de Led de entretenimento são muito ruins, forçando as pessoas a baterem o dedo no touchscreen e balançarem a poltrona alheia."
Contras: "I didn't like the food"
Prós: "Tudo funcionou muito bem."
Contras: "O banco da classe econômica poderia reclinar mais."
Contras: "Houve um atraso na saída de Munique."
They canceled our flights but they flew anyway.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Prós: "Loved the smooth ride."
Contras: "Bathroom was pretty nasty"
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "economy plus seats were nice, great movie selection, especially international movies"
Contras: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Contras: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Contras: "Late departure. Rush to connect."
Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Crew was great and professional."
Contras: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Prós: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contras: "Not having to walk outside in Edinbur4gh to board the flight."
Prós: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contras: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Best airline in the business quick efficient and outstanding service What else can you say"
Prós: "Light snack and complementary wine"
Prós: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contras: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Prós: "Crew was excellent -kind nice and very attentive"
Contras: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Flying with KLM is a pleasure"
Prós: "Everything was clean and well organized."
Contras: "The flight was delayed 1 1/2 hours."
Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Prós: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contras: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Prós: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contras: "That it didn’t happen."
Prós: "Professional crew. Good boarding."
Contras: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Contras: "The movie selection did not seem extremely varied."
Contras: "Customer service"
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Contras: "infotainment was down. Lost my luggage the flight was delayed"
Prós: "Fast boarding"
Contras: "The entertainment system wasn’t working for the whole 10 hour flight."
Contras: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Prós: "Very friendly crew going out of way to assist in making trip comfortable"
Contras: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
My first airline trip in 4 years. Normally I’d fly Virgin or Jet Blue, but this was the best fare and schedule for me. I figured I could suck it up for 4 hours. My seat was upgraded without my asking for one and I was very pleased with the entire trip. No issues whatsoever. Arrived early. Awesome crew. There was a time when I would not even consider American Airlines. Now I will definitely do it again. Great flight. CLT to LAX 09.04.21
Very little information was given regarding delays.
Horrible scam. Make you pay extra for more leg room then switch your seat as you’re boarding to a regular seat. Never fly American!
Some of the crew members were not very friendly. AA gave us seats that were not next to each other despite the fact that we were traveling with a one year old baby. The flight went well overall but these small things were not easy to navigate.
The plane is old and really small. Crew was great
Nice environment but not deaf friendly ..
With all the service cutbacks, flying is not a joyous experience anymore.
Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX
Prós: "crew was great and moved me further up in the plane to make a tight connection"
Contras: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Prós: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Contras: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Contras: "Assento com defeito. Não reclinava nada. Voo atrasado. Confuso por causa do clima. Chegada além de atrasada, demora enorme no desembarque."
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Prós: "O embarque sem atrasos e bem organizado pro grupos que realmente eram cumpridos foi uma boa supresa"
Contras: "A comida foi bem fraca. Tanto o jantar (Chicken) quanto o café da manhã, sendo que este ultimo foi pior: um saquinho de pão com um sanduiche gelado de peito de peru e requeijão e uma barra de cereal. Sem frutas, e sem nada quente. Algo compreensível para um voo curto, mas não p/ um voo de 11h50."
Prós: "Tripulação amável."
Contras: "Comida. Nunca vi tão ruim e limitada, e olha que viajo muito!"
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Contras: "Educação da aeromoça, má vontade . Cara sempre feia e até discutiu com uma moça que estava com 2 crianças"
Contras: "Não serviram lanche num voo de 6 h, só biscoito e suco e não tinha o que comprar! Esgotou antes de chegar no meu assento. Tripulação mal educada, o voo atrasou, turbulento quase o tempo todo. Não houve tempo habil pra comprar nada de lanche porque o voo de Los Angeles chegou em cima do embarque dele"
Contras: "Conforto, espaço muito pequeno"
Prós: "Aeronave pequena porém é um voo rápido."
Contras: "Nada a declarar"
Prós: "Seats were nice, flight was efficient, arrived early."
Contras: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Contras: "Poucas opções de filme, e varios deles sem legenda em português."
Contras: "Tripulação barulhenta conversando e gritando em voo noturno . Não existia fones disponíveis"
Prós: "The legroom."
Contras: "There was nothing not to like."
Prós: "Esperando achar a mala"
Contras: "Perder a mala na ida, explica muita coisa por si."
Prós: "Não deu certo"
Contras: "Trocaram a passagem para United atrasou 1 dia."
Prós: "Equipe super atenciosa e simpática. Desde os funcionários do aeroporto até os do voo."
Contras: "Assentos na classe econômica um pouco apertado, deveria ter um encosto pros pés para tornar mais confortável."
Prós: "Do atendimento da tripulação. Estou me referindo ao trecho entre Philadelfia e Lisboa. O trecho de Miami a Philadelfia foi aceitável."
Contras: "Devido ao tempo de duração do voo a aeronave poderia ser melhor com ponto de energia, e espaço maior entre as poltronas"
Contras: "Super tiny seats"
Prós: "A AA está com aviões reformados e peguei um 787 Dreamliner de LAX para GRU, na saída de emergência. A poltrona é bem confortável, os banheiros estiveram surpreendente limpos até o final e os horários foram respeitados."
Contras: "O atendimento das FAs foi daquela secura habitual, a comida era um lixo de chicken or pasta usual e o entretenimento conta com nos filmes, mas leve seu fone de ouvido porque o que eles entregam é ruim de doer."
Prós: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Contras: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Prós: "Nada superou as expectativas"
Contras: "O atendimento no aeroporto nos USA foi terrivel, com atendentes mal-humoradas e sem nenhuma vontade em ajudar. Houve atraso na decolagem do aviao de quase 1hora. O voo nao estava lotado, no entanto, apesar do conhecimento, me deixaram embarcar em uma poltrona recem-vomitada. Apesar da limpeza o cinto de seguranca apresentava o cheiro caracteristico. Ainda assim, viajei nessa poltrona usando o cobertor da companhia para abafar o cheiro. As refeicoes oferecidas eram horriveis as duas."
Prós: "Tripulação muito fofa. Conforto ok. Entretenimento muito bom."
Contras: "Comida sempre nada demais - poderiam melhorar muito. Problema no check-in - cheguei com uma mala de 27 kg e disseram que agora para o Brasil é 23 kg. Mencionei que sabia lógico disso, mas que tinha lido na noite anterior minha reserva da American e dizia que era de 32 kg. Eu disse que teria que seguir o que estava falando e eles nem quiseram ler o email que a própria American me enviou. No final a passagem tinha sido emitida em novembro e podia ser uma de 32 kg."
Prós: "Realmente pontualidade foi o ponto chave para o sucesso do voo"
Contras: "Classe econômica é muito apertada, a meseniha de comida fica encostada no seu colo, qualquer movimento pode derrubar o alimento"
Prós: "I like that the flight left on time and arrived early at LAX."
Contras: "They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s."
Prós: "Getting home EVENTUALLY"
Contras: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Prós: "Check in em GRU foi tranquilo e rápido. O embarque correria tudo bem também, e a decolagem aconteceu no hora prevista. chegamos a Miami com antecedencia... tempo que foi perdido na imigração, que apesar de relativamente rápida, filas enormes e multidão de gente."
Contras: "Os lavatórios são sempre sujos, com mal cheiro e por vezes os materiais (sabonete, papéis...) acabam. Utilizá-los antes do pouso então é uma desafio. Para voos tão longos, as cias aéreas deveriam pesar em algum solução para manter o padrão de limpeza durante todo o voo, não somente no embarque."
Prós: "Dreamliner plane"
Contras: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Prós: "Not much"
Contras: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Prós: "good price and a good route"
Contras: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Prós: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Contras: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Prós: "Comunicação do piloto com os passjeiros."
Contras: "Falta de entretenimento."
Contras: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Contras: "Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???"
Contras: "if the Monitor would work and not 1 hr late"
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really."
Contras: "I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Contras: "Fila Check in"
Prós: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Contras: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "Embarque e os funcionários"
Contras: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Prós: "the best ever the asian male steward was excellent he made my 12 year old girl happy and special by treating her with efficient service when she ordered food and kind words"
Prós: "The crew was so nice and helpful. They are all wonderful people at LAX and Regina, SK."
Contras: "The plane was hot and cramped. The air didn’t work right causing the flight to be warm and sweaty. My tray table was broken and wasn’t able to hold food and drinks flatly."
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "I have never flown Air Canada before and it was one of the best airlines I have ever flown! Entertainment was great! The outlets were clutch. I got a sandwich and it was really delicious !"
Contras: "I didn't find anything I didn't like!"
Contras: "This review is about Air Canada from Los Angeles to Vancouver. Our flight was cancelled the flight for technical reason, without a notice. We found out when we got to the airport with four children. We were put on a later flight that also left Los Angeles later than the scheduled time. We arrived to Vancouver so late that we could not make the latest BC Ferry to Victoria that left at 9:00 pm. We lost our hotel reservation in Victoria. We were stranded in Vancouver till we could find a hotel that cost us an extra $600 (US dollars), an extra reservation for the ferry and lost a precious half a day of our vacation. When we complained about this wasted time and money Air Canada did not utter not even a clear simple apology. It offered a lousy discount on our next flight with the company, believing that we may ever use such an uncaring company"
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Prós: "Late departure due to an incompetent airport crew (the guys who fuel the plane) . The pilot keep us well informed about the delay. Since we left Vancouver late, we arrived late and had to sit on the runway for 30 minutes until we could get a gate at LAX. Again the pilot keep us informed and apologized for the inconvenience, The staff was very friendly."
Contras: "No wifi and i paid for it"
Prós: "That even though there is a delay, we still made it around the same time"
Contras: "That there was a delay in the first place"
Contras: "Minha tv nao funcionava"
Contras: "A funcionaria no check in da GOL. Nao botou no sistema que sou residenre noncansda e em sp a air canada teve ordens para impedir mwu embarque. Lamentavel. No fim td se resolveu em sp"
Prós: "Good leg room in coach"
Contras: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Contras: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."
Prós: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Contras: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Contras: "Confusão na fila do check-in, com poucas pessoas dando informações e realizando os check-ins. Vários vôos misturados e muitas pessoas. Apesar de estar há 2 horas na fila, só efetivamente passei para o embarque 20 minutos antes da hora do vôo."
Prós: "Pilot kept us up to date and apologized."
Contras: "Other passengers could not make it through customs to the gate and needed to have their luggage removed from the plane. This delayed us and started a chain reaction that made us exit the plane 2 hours late."
Prós: "friendly pilot"
Contras: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Contras: "After making if through a very busy customs and security line i make it to my gate only to find out that they lost my bag and they can't let me on my flight. I have been waiting in line for 3 hours to know what they are going to do to fix it and i'm still waiting.... i have flown with them before and it was fine but this is just ridiculous."
Prós: "waiting on the plane for hours after we arrived to LA wasn't to great. Also it was frustrating to watch the plane get delayed over and over again, the food wasn't too good, the seats felt like cardboard and it was too packed in the plane...but other then that, it was spectacular"
Prós: "The flight itself was comfortable."
Contras: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."
Contras: "Entretenimento deveria ter áudio em português uma vez que é um voo pra o Brasil."
Prós: "the seat beside me was open"
Contras: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"
Prós: "The plane was on time, boarding was orderly and smooth, service was excellent, and they did a good job on the weather. As a pilot, I would rate it an all around excellent flight."
Contras: "flight attendant burned my stomach and belly ,she fck lazy gave me and put a broken cup of hot tea into another good cup instead of threw that broken cup away and should give me only one good tea cup , so the fluid drained out between two cup, and fck burned me . How the stupid she is !!! After that they didn't come to ask me anything until i come to show them and complained , and requested a report. I got a picture and all evidence to show .i swore that its fck hot and burned me too...ooo....bad !!"
Contras: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"