Preço muito elevado - usd 2100 one way em economia é de mais
Food service could be better.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Contras: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Prós: "Loved that each flight I took, there were meals provided."
Prós: "Seat, entertainment, food, plane"
Contras: "Crew attitude"
Prós: "Nada. Assento não reclinava"
Prós: "The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive."
Prós: "The flight was on time"
Contras: "Long waiting for luggage"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Contras: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Prós: "Crew very helpful."
Contras: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Prós: "Since I was traveling with a child we were borded first"
Contras: "The seats weren’t the most comfortable"
Prós: "Lufthansa is very good!"
Contras: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Prós: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Contras: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Good standard Lufthansa service"
Contras: "Economy seats are too cramped, in comparison to the other airlines"
Prós: "The flight was adequate."
Contras: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Smooth flight except for tasteless special meal"
Prós: "Aircraft, cleanliness, crew, food"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "the fact that the departure was delayed due to a late connection flight from Pisa."
Contras: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "The problem is with KAYAK. KAYAK booked us a carrier light ticket and failed to inform us at the time of the booking that it was a tariff without checked in baggage that was being offered. Fortunately, LUFTHANSA informed us of this fact at checkin and we purchased carriage with checked in baggage. This makes me wary of buying tickets through KAYAK in the future."
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Contras: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Flight crew was amazing, as well as the first meal....restaurant quality."
Prós: "Excellent service and food"
Prós: "Attitude of staff"
Contras: "Food and delay"
A tripulação era cinco estrelas
Avião sem nenhum tipo de entretenimento (pra uma viagem de 3h, achei ruim). Não ofereceram água, porém havia oferecimento de comidas e bebidas à venda onboard.
Bom espaço na aeronave e fácil embarque. Porém houve atraso no voo e demora na comunicação do número do gate (cheguei muito mais cedo do que o necessário no aeroporto). Zero entretenimento on the plane.
Tive duas bagagens extraviadas. A funcionária da TAP no balcão anterior ao embarque confirmou que minhas bagagens chegariam ao destino correto.
As bagagens foram extraviadas e a TAP a 72 hrs e ainda não foi resolvido
Agente de checkin extremamente rude e ainda obrigou a despachar mala de mão com a desculpa que era grande sendo que estava cheio de passageiro com malas iguais ou maiores no embarque. Os voos sempre atrasam pela desorganização no embarque. A comida é horrível, já comi melhor em hospital. Paguei pela economy extra pra ter espaço a mais e mal se consegue usar um tablet em voo de tão apertado se o passageiro da frente reclinar o assento. Tem companhia low cost muito melhor e não cobram um valor abusivo na tarifa. Não recomendo nunca a TAP.
Somente alimentação paga. Poltronas não reclináveis.
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
No mínimo uma garrafa de água.
Excelente companhia. Houve atraso e turbulência no início do voo por conta da chuva forte em BH, mas não era culpa deles :) Ótima comida e entretenimento de bordo.
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Um pouco mais de organização na hora do embarque
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Contras: "O uso de mascara não foi obrigatório"
Contras: "Customer service from the crew, it could be nicer and better attitude and more positive."
Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "Good service, friendly staff and easy boarding process, good food and on time departure"
Contras: "No complaints"
Contras: "Melhorar o embarque, muito desorganizado"
Contras: "I was not informed the ticket didn’t includes luggage"
Prós: "A atenção da tripulação"
Contras: "O entretenimento no avião, muito limitado."
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "Nada de extraordinário para elogiar."
Contras: "O voo partiu com mais de 1 hora e meia de atraso e o serviço de bordo poderia ser melhor. Tive fome durante o voo. E os comissários de bordo poderiam ser mais gentis."
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Contras: "Embarque em Lisboa"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Prós: "Really spacious, clean and comfortable"
Contras: "Good service but not top of the line "go out of their way" service"
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Prós: "The plane was comfortable the free drinks and food and crew were friendly."
Contras: "Can't think of anything!"
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Nada de mau a apontar"
Contras: "Everything was good"
Prós: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Contras: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."
Prós: "Foi organizado"
Contras: "Refeição foi trivial."
Contras: "Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline."
Contras: "Não fiz este voos pq houve atraso no Porto e tive de trocar."
Contras: "Não tem opção de entretenimento via app"
Contras: "Do atraso do voo que os trouxe sérios problemas. Ao chegarmos, o metrô tinha encerrado seu funcionamento. Táxi nem pensar, pois há ia uma greve."
Prós: "On time!"
Contras: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"
Prós: "Tripulação educada."
Contras: "Encosto com pouca inclinação ."
Your nasty smart , The seat too tight You have to pay for everything 5h20 min Flight with no food no water nothing .I didnt take my Medicine Because I don't have no water The worst trip that I have in my life.1st time flying with Transavia its going to be the last time . I am so disappointed
Boa relação qualidade/preço
Nem todo mundo em um voo fala francês, os comissários poderiam ser mais empáticos e falar pelo menos inglês para que todos pudessem compreender.
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
Prós: "It was a very nice, standard flight. Nothing remarkable good or bad."
Prós: "The was not confortable"
Contras: "Having more entertaiment"
Prós: "On time"
Contras: "Seats and legroom"
Contras: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Contras: "Baggage claim was nearly one hour long"
Contras: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Contras: "Not even water is offered to people"
Prós: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Prós: "Quick and convenient"
Contras: "Delays are always an issue"
Prós: "Os avisos e mudanças sobre o voo."
Contras: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Prós: "a tripulacao"
Contras: "eativemos 20 minutos dentro do aviao à espera que viessem os autocarros para sair do aviao"
Prós: "O preço do bilhete e a simpatia da tripulação."
Contras: "Ter que pagar por um lugar na fila e emergência"
Prós: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Prós: "Everything was fine"
Contras: "No problems"
Prós: "Not full flight"
Contras: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Prós: "We departed on time It was cheap to check a bag"
Contras: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Prós: "The flight was on time."
Contras: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Prós: "The crew were very nice"
Contras: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Prós: "All went well with no interference."
Contras: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Contras: "Free tea & coffee would be ideal"
Contras: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Contras: "Transavia delayed 1:30h the flight."
Contras: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Prós: "Everyone was happy trip went great price aircraft clean crew nice!"
Prós: "very nice crew"
Contras: "no pre-checkin on my return flight"
Prós: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Contras: "I liked it all!"
Prós: "great crew and exellent service"
Prós: "Cheap. Gets you from one stop to the next."
Contras: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Prós: "Plane comfort was normal to good."
Contras: "Boarding staff at Orly was disgustingly rude."
Contras: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Prós: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Contras: "Nothing not to like."
Prós: "Flight was on time"
Contras: "Boarding and disembarking were poor"
Prós: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Contras: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Prós: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Contras: "See above"
Contras: "Crew were very rude"
Prós: "Gets the job done. Quick flight, well managed. Crew members were nice."
Contras: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Contras: "I did'' that we have to pay for have water to drink !"
Voo cancelado!!! Sem alternativas!!! Com voo de ligação para apanhar e sem alternativas! Muito mau
Pra mim correu muito bem a viagem
Tripulantes educado , serviço nada de especial
Gostei de nao ter pago valor a mais pela mala de cabine
O que podia ter corrido melhor: Estava super satisfeita com lugares que nos foram atribuídos aquando da compra dos bilhetes e chegados ao avião, Alteraram os nosso lugares.
O comandante foi sensacional, saudou os passageiros olhando para todos. Explicou o motivo do atraso. Foi extremamente simpático convidando crianças e depois "crianças grandes" a visitarem a cabine enquanto aguardávamos a liberação da decolagem! Sensacional!!!
Voo impecável. Houve uma senhora que se sentiu mal, com ataques de pânico. Podiam ter levado para uma área do avião mais confortável mas não sei se há. Um dos tripulantes nao a largou e cuidou dela e do bebé, foi super!
Voo cancelado e sem possibilidade de reprogramação em até 48 hs.
aeronave antiga, banco sem reclinar.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
Algum entretenimento (televisão, música…)
Prós: "Price. Efficiency"
Contras: "I got an email that the flight was canceled then another that it was on time. This caused confusion and distress"
Contras: "Flight not on Time Super hot temperature on board (almost unhealthy)"
Prós: "O assento é confortável para uma empresa de lowcost"
Contras: "O embarque e o desembarque."
Contras: "Announcements at gate..only one long line..didn't know what was boarding.."
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Contras: "O voo atrasou 1 hora."
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Contras: "Better coordination for boarding"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Contras: "More communication about the departure delay and location of the gate"
Prós: "Decent legroom and space to spread out."
Contras: "Some entertainment options would be welcome."
Contras: "Assento desconfortavel para dormir."
Prós: "Na verdade não gostei dos assentos apertados e de não ter como carregar o celular."
Prós: "The price was cheaper"
Contras: "They could serve water"
Contras: "Everything from checking in to getting on the plane."
Contras: "Check-in was the worst experience I have had in 45 years of air travel. The desk attendant was rude and confrontational. He checked my bag, sent it down the jetway and THEN told me that it was overweight and want to charge me 15€ per kilo for the overweight. He was beyond rude!"
Prós: "Tripulação mal educada e grossa. Terrível."
Contras: "Ter ido por outra companhia aérea."
Contras: "Foi tudo muito bom. Sem problemas"
Prós: "Melhor pouso que já tive."
Contras: "Nem uma água de cortesia."
Prós: "Espaco das cadeiras"
Contras: "Sem servico gratuido de alimentaca"
Prós: "Good airplane and very welcoming crew, food options are also good."
Contras: "The seats are va little uncomfortable but nothing that affects the flight."
Contras: "I got passed by multiple times for water am super dehydrated."
Prós: "On time flight"
Contras: "No gate info until last minute"
Contras: "Devter um atraso superior a 1:30"
Prós: "Good plane and syaff"
Contras: "Had to pay for food"
Contras: "O vôo atrasou e perdi o horário do meu ferry boat"
Prós: "No information was available and no one was available to help."
Contras: "I will never use easyJet again"
Contras: "Cramped bus to plane otherwise great"
Contras: "Mais de uma hora para despachar bagagens.."
Prós: "Apesar de todo o atraso, achei a equipe de terra bem organizada."
Contras: "O voo saiu com uma hora de atraso. Na chegada, uma das escadas não funcionou. Precisava trabalhar no dia seguinte e mal tive tempo para descansar."
Prós: "Das informações via e-mail, do atendimento prestado no check-in, muito simpática as atendentes"
Contras: "Da posição do portão de embarque, muito longe, se comparado quando chegamos via Gatewick Express, apenas isso."
Contras: "When I booked this I didn't see an opportunity to pay for our bags on the Kayak booking site When I checked in the charge was about $60.00 for each of 4 bags .... more than half of the ticket costs. I don't think I'll use Kayak again if they are not clear regarding paying for bags ahead and saving. It may have been my oversight but I'm both poorer and wiser. Easyjet seems to thrive on the baggage charges.... it's not comparing apples and apples when Kayak gives prices if the baggage charges are hidden. I would like Kayak to change it's program or provide an option so that any baggage charges are calculated in the "up front" cost quote so that airlines are compared "apples to apples"."
Great crew. Food - meeeehhhh and the seats curve forward?
Contras: "Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful."
Contras: "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."
Prós: "Cheap aitfare"
Contras: "On time takeoff Better food Television screens to watch movies Better selection of movies"
Prós: "Food, and comfort"
Contras: "Boarding process was a zoo..."
Prós: "No complaints about the crew"
Contras: "The in air entertainment didn’t work and the flight was 2 hours delayed."
Prós: "Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music."
Contras: "One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly."
Contras: "Do not exit anymore"
Contras: "Was delayed 4 hours"
Contras: "The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation."
Prós: "I’m alive"
Contras: "The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect."
Contras: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"
Prós: "Nice crew"
Contras: "Lack of entertainment"
Contras: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Prós: "Good flight, nice crew. Food was just ok."
Contras: "Food was bad"
Prós: "The food was a pleasant surprise, and was a lot!"
Contras: "Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Contras: "No organization."
Contras: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."
Contras: "We missed the plane from Boston to Denver but it turn out good. We were tired anyway."
Prós: "Horrible airline, worst service ever."
Contras: "Horrible! Would give zero stars if I could."
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Prós: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Prós: "Crew was nice enough"
Contras: "Flight was delayed over 3 hours causing me to miss my connecting flight upon arrival in Lisbon. No in flight entertainment, only one meal served, no spot to plug in electronics, and the bathroom door was broken and didn't lock. I would suggest paying a little more for a better and more reliable airline."
Contras: "We were delayed again"
Prós: "Mostly lovely crew"
Contras: "2 hours on tarmac before taking off, no water or bathrooms then, 1/2 hour on tarmac when landed, when plane reeked of gas. Woman in front of me had chair armrest fall off"
Prós: "The plane seemed mostly empty, so I had a row of seats to myself, but the armrests didn't really go up all the way, so I couldn't lay down. The crew overall seemed attentive. Look, the plane departed and arrived more or less on time, which is all I really care about. All of the creature comforts people complain about pale in comparison to the miracle of mass transportation by airplane for a good price."
Contras: "The boarding process was rough. We were kept waiting in a hot bus until the plane was ready for at least twenty minutes. The entertainment was shoddy, an Ice Age sequel on a small screen several rows away with terrible sound quality."
Prós: "Free food and beer"
Contras: "3 hour delay and sizee of seats - SMALL pitch!"
Prós: "I got there alive"
Contras: "Trying to be impartial on this review as it was my return trip that was a nightmare. I honestly just slept through the entire flight. It seems pretty obvious that SATA Has a monopoly on US flights to the Azores and they are making no effort to improve service."
Contras: "Long delay not on time"
Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Prós: "everithing is good"
Prós: "The crew was very friendly and boarding was pretty fast"
Contras: "No tvs for movies. To much drink were offered and a guy next to be got drunk and then was acting inappropriate"
Prós: "The crew is very friendly and helpful."
Contras: "They crammed way too many seats into the planes; it's really awful if it's a full flight, and if you're claustrophobic or prefer space around you, forget it! When the guy in front of me reclined his seat, his head was practically in my lap. Some tray tables were broken. The planes seem old. But it's the only airline that flies to the Azores from the U.S., I believe, so this is the only option. They also very slow, and we left late to and from the Azores."
Prós: "Very very very budget. Old aircraft, poor service, overall negative experience."
Contras: "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."
Contras: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Prós: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Contras: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."
Prós: "Happy for the incoming Barcelona passengers to make this flight. Ticket agent told us how to snag a couple of free seats, once everyone on board, so we could stretch out for 5 hr. flight. They serve brewed tea!"
Contras: "One hour late departing made for an extra long day of traveling. Be prepared for boarding a bus at gate to get to plane."
Contras: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "well im not an expert but , my flight was 2.5 h late , i understand thinks happen , but i believe is solution on that . On my job if im late my costumers dont coming back ( it is just how to control the time ) If we not can control the hours on the flights how we can control airplanes in the air ????!!!!!!!!!! Carlos Cristovao"
Prós: "We got home alive. It was the first on time flight we had during of 4 flights with Azores air."
Contras: "Seats literally had duct tape on them. Food was atrocious. They only entertainment was the old two prone headphones and 8 looping crackly audio stations. On a calm day landing in in boston we set down one side of the rear landing gear, then the other, and squiggled down the runway. As the pilot didn't touch down early enough on the runway he had to really jam on the brakes. It was greeted with a round of applause because landing alive with azores air seems to be worthy of applause by the regulars... Least legroom of any airline. Bathroom was disgusting after 2 hr. Toilet paper was seemingly wadded up and stuck back into the dispenser. Nobody ever got new paper. Ran out of paper towels as well..."
Prós: "Large comfy seats."
Contras: "Among the drawbacks, long immigration lines in LIS, despite the opportunity to go thru immigration in the Azores - lost opportunity for the airline to market its efficiency and convenience."
Prós: "Earlier TAP flight was late and caused me to miss my connecting flights. I will try hard never to fly with TAP again."
Contras: "Flight was cancelled because TAP flight was 2 hours late in picking me up."
Prós: "Food was pretty good and staff was nice"
Contras: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"
Prós: "Good friendly well run safe airline"