Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Contras: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Contras: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Prós: "Crew was very nice and responsive."
Contras: "The flight was so hot. No personal air controls. Economy was horribly small."
Prós: "Crew was very nice and helpful."
Prós: "Crew was very friendly. Seat a pretty comfortable."
Prós: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Contras: "How do I book a vegetarian meal??"
Contras: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Flight attendants were cheerful and efficient."
Contras: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: ";Flight attendants very attentive;"
Contras: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Prós: "Quick, clean, flight."
Contras: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Prós: "There wasn't much that stood out as likable. The food was pretty good."
Contras: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Prós: "I like the way they take care of their guests, I have 0 complaints"
Prós: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Very friendly and efficient Good food"
Contras: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Prós: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Prós: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"
Prós: "Food was good and staff was nice."
Contras: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Contras: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Prós: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Prós: "Crew was nice."
Contras: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Prós: "Very friendly crew, good legroom in economy, excellent meals."
Contras: "None"
Prós: "Good space above seats"
Contras: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Prós: "Flight crew were courteous and efficient."
Prós: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Contras: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Prós: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Contras: "All of the above with the exception of crew & food comment."
Prós: "Swiss is always a tad nicer than the alternatives"
Contras: "Seats too small/legroom."
Prós: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Contras: "N/A"
The food I wanted to order was not available
A entregar das maletas (equipajes) demorou 1 hora.
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Prós: "Nada"
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "The crew seemed very nice."
Contras: "The flight could have been on time."
Contras: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"
Contras: "Luggage delivery in Porto was slow"
Prós: "I got me there and back"
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Contras: "Carry on policy is ridiculous"
Contras: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Prós: "Flight was on time"
Contras: "Extremely uncomfortable"
Prós: "Nothing"
Contras: "We had a 3 hour delay! I must be compensated"
Prós: "All was ok"
Contras: "Flight delayed and slow boarding"
Contras: "Did not make my flight as the first flight was delayed over five hours. After calling the 3rd party (kiwi) that kayak sold the ticket through, they were extremely unhelpful and could not accommodate me at all to try to get me on a flight to make my work obligation. Needless to say I missed the meeti"
Prós: "It was a very efficient flight. On time"
Contras: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Contras: "boarding was slow"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Contras: "Did not get to this flight due to cancellation from the initial flight"
Contras: "Entretenimento"
Prós: "Efficient boarding and always on time"
Contras: "More cheap flights"
Prós: "Crew was great and the seats were very comfortable."
Contras: "Never had to take a bus to and from plane, so that was different."
Prós: "They made up for lost time"
Contras: "Some turbulence and lack of communication between the crew and everyone else"
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "It was very busy at the couñter this morning but the staff made sure everyone got on their flights. Thank you"
Prós: "The flight itself was good and the boarding staff at Barcelona were excellent in helping us with our autistic daughter, making things smooth for her. Overall pretty good until we got to Manchester, although the flight was delayed by around an hour."
Contras: "Missing suitcase and then nobody available at the missing luggage desk for some time. Had to hunt around for someone to help us. Eventually when found they were helpful and have a useful online system for getting updates. Case not found at time of writing review but sounds hopeful."
Prós: "You need to add an N/A option, we didn't eat anything"
Contras: "Arrasou muito, quase 2 hrs"
Contras: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Prós: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
Contras: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
Contras: "Awful. Didn’t make it. Vueling was terrible at fixing the problem. Stranding is in Barcelona airport"
Prós: "The plane was clean and comfortable"
Contras: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Contras: "Was late, without any notification"
Prós: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Prós: "Good aircraft and seats."
Contras: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Prós: "Short trip"
Contras: "Lack of leg room"
Prós: "Delay... I did not like anything aBout this experience!!!?"
Contras: "Why would you close boarding with paying customers trying to board when you emailed us with a 53 minutes delay!! What a rip off!! NEVER FLY VUELING!!!"
Contras: "The flight was 2h delay and they didn’t give any information."
Prós: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Contras: "Late boarding due to some crew late."
Contras: "One hour delay. Very long wait for luggage. Our outsize luggage was just dumped in a corner without anyone informing us."
Prós: "It was comfortable, clean and efficient."
Contras: "The crew didn’t know f they had any vegan food."
Prós: "Everything perfect"
Contras: "Boarding via bus. I purchased priority ticket for priority boarding but in end priority was only from checkin to bus. Fortunately there were not so many passengers. it should be indicated in the flight information whether boarding is via bus or bridge."
Prós: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Contras: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."
Contras: "They lost my suitcase"
Prós: "on time, easy to do, price"
Contras: "everything worked out well for this flight"
Atraso de quase 1h da hora inicialmente estimada
O voo foi ok mas atrasou quase 1 hora. Pelo menos a tripulação nos manteve informados sobre o motivo do atraso e previsão de decolagem.
Pior companhia aérea com quem voei...colaboradores sem cortesia...
O voo atrasou uma hora e não houve compensação pelo facto. Fizeram o embarque meia hora antes e ficamos em pé à espera em fila em cima uns dos outros A tripulação de bordo apenas se preocupa em vender Pedi para por por uma garrafa de plastico no inicio do voo, a assistente mandou me esperar e some recolheu a mesma no fim do vending todo As janelas estavam imundas Enfim, uma companhia a não utilizar novamente
Pelos menos servirem uma água ou café
Sinceramente foi o pior serviço de todas as companhias aereas que jà viajei. Fico só por aqui senao tenho horrores para dizer
Delay nearly 2 hours, they know what they doing ,because if it was 2h delay they have to pay us. But luckily 1h48 min lol. Disrespect with clients
A temperatura estava muito alta mas o levantar e a aterragem foram incríveis mal se sentiram
Foi tudo impecável. Todos sempre atenciosos
Não senti que a vossa empresa saiba gerir os voos dos clientes
Como sempre, a ryanair cumprir com os horários estabelecidos
Ótima viagem pessoal simpático
Prós: "Great crew"
Contras: "nothing"
Prós: "I could not fault anything with this flight. I arrived 2.5 hours before my flight, was able to drop my bag (I kept it to 20kgs) and pass security all within 15 minutes. Boarding was efficient and the seat quite comfortable. I was asleep before take off and didn't wake until 30 mins before landing. For any airline that many complain about - there is nothing I could fault. Yes - it is cheap and yes there are restrictions but if you follow the advice ie pack to the kg limit, arrive as per the airline suggestion for checkin and be at the gate when required and pre-order any food (or eat before the flight) - there is nothing I can complain about - it was cheap and I was able to be where I needed to be 10 min ahead of schedule. Staff were friendly and helpful."
Contras: "Check in process is stupid and staff was very unhelpful."
Contras: "Worst plane I've ever flown on, so uncomfortable!"
Prós: "Sim, a tripulação excelente"
Contras: "Correu tudo bem"
Contras: "Flight could have been on time. Delay meant no public transport at London airport."
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Contras: "Instruções de embarque mais clara entre prioritário / não prioritário."
Prós: "Lovely crew, great leg space and seats"
Contras: "It was so hot, air conditioning"
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Prós: "We arrived at our destination as did our bags"
Contras: "Boarding experience, timely departure, menus available to peruse, staff attitude poor, variety of options limited for an 1145 flight.......I could go on but they don’t care anyway!"
Prós: "As good as it can be with Ryanair"
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"
Prós: "Horário cumprido"
Contras: "Tripulação pouco simpática"
Contras: "O embarque é sempre muito ruim."
Prós: "Ease of travel. Priority service."
Contras: "Food."
Prós: "A experiência no embarque foi PÉSSIMA, com a companhia RYANAIR, rnão desejo relatar nada do que tenha gostado."
Contras: "A companhia RYANAIR, não deixa claro a política de bagagens e na hora do embarque cobra por valores não informados antecipadamente."
Contras: "I got to the airport with plenty of time to make my 1:30pm flight. However the flight ended up being initially delayed for roughly 90 minutes according to the airport, while many passengers received notifications that it was closer to 2 and a half hours. When asked, the Ryanair deask said that they did not know anything and basically told us it was not their problem. We did not take off until after 5pm. However, it did not end there. Having never been told what the problem was, we finally boarded the plane and found that it was filthy. There were bread crumbs all over my seat and a candy bar wrapper underneath. I would have thought that with an extra 4 hours the plane could have at least been cleaned. Other than that, it was typical Ryanair, the seats do not recline, the staff is indifferent, and boarding was done via a bus to the tarmac."
Contras: "Não há nada de comida que a empresa oferece de cortesia."
Contras: "Voo com atrazo elevado"
Contras: "Being told off for bringing my duty free bottle of wine an drinking it mid flight. They ran out of wine on way over. I didn’t see anywhere where you can’t drink your own beverage??? Was quite embarrassing I have to say. I drank it anyway. What was I supposed to do with it??"
Prós: "Pontual"
Contras: "Sitema de check in pelo celular muito confuso, acusando erro de senha varias vezes e o código de barras tinha que ser salvo em PDF para poder ampliar na hora de entrar."
Contras: "Uncomfortable small airplane"
Prós: "Friendly crew"
Contras: "Flight was delayed by an hour-no explanation provided"
Contras: "Delayed by 1hr and waitied 20 minutes to disembark plane waiting for bus."
Contras: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Contras: "It would be amazing to get 30 minutes without trying to sell something and constant use of the microphone for useless promotions. I don't really get on flights so I can buy a watch, a perfume or a scratch card, no need to spend 5 minutes trying to sell it."
Prós: "On time and that’s about it"
Contras: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Contras: "Ficamos mais 30 min trançados numa mini sala de embarque, os passageiros no voo pareciam estar num ônibus (gritavam, ficavam de pé o tempo todo, num voo de 55 min) e a tripulacao nada fez para melhorar isso."
Contras: "Danificaram uma das minhas malas."
Prós: "Leaving"
Contras: "Security is ridiculous, cramped spaces, long lines, dirty."
Contras: "O atraso na partida de cerca de 1 hora."