Prós: "Absence of food"
Contras: "In flight service"
Prós: "Klm's consistantly high standards in everything they do."
Prós: "Loved the smooth ride."
Contras: "Bathroom was pretty nasty"
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Contras: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "The plane is so old..,"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Prós: "The friendliness of the crew"
Prós: "Entertainment was amazing"
Contras: "Seats a bit hard"
Prós: "Crew was very engaging and service was good."
Contras: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Prós: "Nice attention and good food. Plane and seats are confortable"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "The flight crew was so friendly and the food was really good."
Prós: "Everything was smooth and effortless."
Contras: "Can’t think of anything."
Prós: "Food, entertainment and crew was exceptionally friendly."
Contras: "Seats not great for such a long flight."
Prós: "The space at my feet with the chair in front was a bit akward."
Contras: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Crew was great and professional."
Contras: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Prós: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Prós: "It was all fine"
Contras: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Prós: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contras: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Prós: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contras: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "My suitcase didn't come with the airline."
Prós: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contras: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Prós: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contras: "I would have to dream something up."
Prós: "Employees were very friendly"
Contras: "The seats were very small"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Prós: "Good flight, very attentive crew."
Prós: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contras: "No complaints about anything."
Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Prós: "Nice crew; clean plane; decent dinner"
Contras: "No entertainment system; insufficient knee space"
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
O vôo atrasou 1 hora, até aí tudo bem. Prefiro chegar atrasada e bem do que não chegar. Mas o problema foi o pouso em Helsinki, o avião desceu extremamente rápido, foi assustador, as pessoas se assustaram, o ouvido doeu bastante, o do meu esposo doeu durante 2 dias. Parecia que tinha estourado os tímpanos. Tivemos a sensação de que havia tido uma despressurização. Assustador.
Food could be much better.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Prós: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Contras: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Prós: "Great service and yummy food."
Contras: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Prós: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Contras: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."
Prós: "Everything! I never knew Finnair was such a great airline."
Contras: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Prós: "New plane, good food choices."
Contras: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Prós: "Food, entertainment, service"
Prós: "Crew were friendly and pilot did a great job"
Contras: "No food and very limited beverage service. No entertainment,"
Prós: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Contras: "I wish there was a bigger choice of classical music in the entertainment program."
Prós: "Friendliness of staff"
Prós: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Contras: "They run out of food choices by the time they got to me."
Prós: "Great customer service; food was good; excellent movie selection"
Contras: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Contras: "Economy seat with Centre seat left empty"
Contras: "The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)"
Contras: "Sound only came out of one ear from headphones"
Prós: "Excelente timing and organized to take us to the plane"
Contras: "No crew speak very good English it was really difficult to understand them"
Prós: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Contras: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Prós: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Prós: "The flight was late. Some people had problems to find place for their luggage, which took even more time until we were ready to take off."
Prós: "Great crew and service"
Contras: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Prós: "This was a very short flight and I don't recall if there was any food service or entertainment."
Prós: "Comfortable seat and service"
Prós: "Tiny turboprop. Ok flight."
Contras: "Was not allowed to bring standard-sized suitcase as carryon: it does not fit in the overhead. This means I had to check it to final destination which I do not like to do."
Prós: "fast boarding"
Contras: "rude crew- the crew was impolite to all passengers."
Prós: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Prós: "It is misleading to review this as finnair flight. Not relevant"
Contras: "Not enough leg room."
Prós: "The sitting quite comfortable, have space for the legs. Food was fine."
Contras: "One kind of ice-cream only !! Why only Vanilla ? Should have at least 2 different, to choose from."
Prós: "Flight was on time Baggage arrived on time Light breakfast was good [ I chose not to have dinner ] Slept through 95% of the red-eye flight so it was a good experience"
Contras: "Seating is cramped in economy"
Prós: "The fact the plane didn't crash"
Contras: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Prós: "I loved the service. The flight attendants were attentive and courteous. They walked through the cabin periodically to offer water in the 6 hours or so between meal services, and also had self-service drinks and snacks in the galley during that time. Flight attendants asked passengers to put their seats forward during meal times, which very few airlines do. It was the same level of service I have come to expect from the Asian carriers that I usually fly (ANA, Japan Airlines, Cathay Pacific, Singapore). The meals were fine, and so was the entertainment. There was a decent choice of movies."
Contras: "The economy seats were narrow and cramped on the A340. I was in the first row of economy that wasn't premium economy. Even though the person in front of me had loads more legroom than me, he had his seat all the way back for almost the entire flight and hit me in the head while I was reaching for my bag under the seat in front of me. In order to get to anything in my bag, I had to put my head into the aisle because there wasn't enough room to bend down. Because of the angle of the seats, it was nearly impossible to get into and out of the row (and I was on the aisle)."
Prós: "The fact that I got home in one piece I really like."
Contras: "Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line."
Contras: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"
Prós: "I liked the price."
Contras: "It's all crammed but given the price I can't complain"
Prós: "Departed on time and arrived early. What more could you ask for?!"
Prós: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
Contras: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
Contras: "It was delayed uncomfortable and terrible service"
Prós: "Food and service"
Contras: "Seats were very small"
Contras: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Prós: "easy - no surprises"
Prós: "The flight crew were professional and friendly."
Contras: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Contras: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."
Prós: "It was a wonder flight. Great staff!!! highly recommended."
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Prós: "Easy boarding, entertainment"
Contras: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Prós: "Yeah Everything well organized"
Contras: "I believe so"
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Contras: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Contras: "Staff Curtsy and overall gestures!!"
Prós: "The crew was great"
Contras: "1-2 +cms leg space"
Contras: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Prós: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Contras: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Prós: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Contras: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Prós: "Despite being a short flight, they gave food"
Contras: "Nothing. All ok"
Contras: "Flight was delayed"
Prós: "Crew memebers"
Prós: "All went right namely the seats but the luggage condition is the worst"
Contras: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Prós: "Tripulação excelente."
Prós: "Incredible staff. Super polite"
Prós: "Entertainment system failed repeatedly."
Contras: "Entertainment system failed repeatedly."
Prós: "Great food and friendly crew."
Contras: "Seatback system was old and not very functional."
Prós: "Excellent service"
Prós: "Arrived on time."
Contras: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Prós: "On time, no hassle."
Prós: "Crew and food were great."
Contras: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Contras: "shuttle from terminal to plane takes a long time. Flight left late"
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Prós: "Quick and efficient not lying more to say or critique."
Contras: "Coffee and a bread roll as a snack??"
Prós: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contras: "Le capitain et l’aterrisage"
Prós: "It was a nice plane and boarding was well organized."
Contras: "I was assigned a middle seat, if not for that I would have given a higher rating."
Prós: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Contras: "Business class seating on the AirBus 318 is very cramped."
Prós: "Friendly crew, good meal and entertainment"
Contras: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Prós: "Food has improved a lot on business class. Meals are more creative."
Contras: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Prós: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Contras: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Prós: "The cabin crew were excellent"
Contras: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The plane arrived in New York smoothly"
Contras: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Prós: "The space and the people"
Prós: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Contras: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Prós: "The airbus 380 was great and the staff very nice"
Contras: "Too mych bad smells after a few hours"
Contras: "The room between seats is unbearable."
Prós: "Staff was nice"
Contras: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Prós: "The crew was amazing!"
Prós: "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Contras: "Vegetarian food quality needs improvement"
Prós: "The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure."
Contras: "Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)"
Prós: "The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!"
Contras: "Average for business class. Didn't get value"
Prós: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Contras: "Good leg room but seats are hard as rock."
Contras: "Next time give money back to people for cancelling or changing flights. Never flying with Kayak again"
Contras: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."
Prós: "The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children."
Contras: "The assignment of seats for the Gold card members."
Prós: "Overall service"
Contras: "I had to check in my cabin bag"
Prós: "Only 2nd leg- the crew was better"
Contras: "Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/"
Prós: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Contras: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Contras: "Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep."
Prós: "The flight attendant attending to seat Numbers 19 J, 19 H and 19K is especially nice. Not the coldly professional practiced niceness but warmly professional."
Contras: "I asked for dental kit but they did not give me any."
Prós: "Great cabin staff"
Contras: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Contras: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."
Contras: "Food not very good. Service used to be better in the past"
Prós: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Prós: "Boarding and checking was effortless. The crew was attentive. Food was very good."
Contras: "Seats are too cramped"
Contras: "The cupcake served was eaten by some animal before opening. Have lodged complaint and may send them video."
Prós: "Entertainment good variety."
Contras: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Prós: "The flight was perfect the flight attendants was also up to scale thank you very much for the nice flight"
Contras: "The fly agency supposed to advise me a hotel inside the airport I asked to be inside the terminal so I had to cancel the booking in there and lose money because the hotel they advised me was outside the terminal not inside"
Prós: "Airplane was comfortable and entertainment system very good"
Contras: "I spent 15 minutes on the phone to Abu Dhabi at my own expense (international rates, no free phone number) 3 days prior to this flight to order a vegetarian meal. The phone consultant assured me she'd ordered it. However onboard the flight attendants said it had not been ordered and even accused me of not phoning up. I almost had to get out my skype phone records to prove I had tried to order the meal. One flight attendant said he would order it for the next leg of my flight, but when i got on that flight it showed he had not ordered it. I had tried to order this meal 5 times via the etihad website and it did not work. I also added my frequent flyer number which showed as going through, but it did not register (a fact i only found out after the flight). Also felt uncomfortable with the fact the safety video was only half translated into English. Arab speakers had a travel prayer said, English speakers did not get the prayer."
Prós: "Good media system. Great staff."
Contras: "Bad food. No flying nannies. Layover was long."
Contras: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
Prós: "A little better than the phuket flight but still pretty bad service. Airplane was filthy because crew werent pick up the garbage after breakfast and lunch."
Prós: "Prices were cheap. Flight direct to Dublin."
Contras: "Seats are very hard. not a lot of padding. Food was very poor."
Prós: "US pre clearance"
Contras: "Crew was very rude. Food was not good. Meals were served late. No adequate snacks on board"
Contras: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Prós: "Leg room"
Contras: "Boarding was chaotic Crew wss average in service"
Contras: "Few food and drinks options Bathrooms not so clean"
Prós: "Vôo muito confortável em comparação com outras companhias."
Contras: "Comida dos vôos da ida foi bem melhor que este vôo (volta). Tripulação na ida era mais cordial também. O sistema de entretenimento só funciona depois de um certo tempo em vôo."
Prós: "Amenities package with toothpaste and brush."
Prós: "As comidas servidas são gostosas."
Contras: "As comidas servidas são gostosas, mas eu achei pouca quantidade para um voo de tantas horas. As refeições principais foram as mesmas de um voo Brasil/Lisboa, pela TAP, por exemplo. No entanto é o dobro do tempo de voo ( 16 horas)"
Prós: "A380 planes. What is not to like. Wide economy seats. A little glitchy entertainment system but over all comfortable flight."
Contras: "Horrible and disorganized service crew. Went without food for 2 of three service seasons as they forgot a whole section to service. Had to repeatedly ask and in one case finally got something to eat 40 mins later. Poor sequence of beverage and food service."
Prós: "Etihad offers good and courteous service, which most American carriers have f"
Contras: "Hair was served in the food and the etihad airlines did not do anything other than offer a mere 10k goodwill miles and said even that they don't do but we're doing me a favor by doing so. I would never travel again on this airline ever."
Prós: "Despite being a totally full flight, it was comfortable, with prompt food service, friendly service and good entertainment options. Gluten-free meal was good quality."
Contras: "- Dated entertainment system compared to newer Etihad aircraft. - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia."
Prós: "Despite being a totally full flight, it was comfortable, with prompt food service and good entertainment options."
Contras: "- The crew member in our section was great, but two of the other crew were totally over it and were blunt and rude, both to passengers and to the other crew! - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia. - Rear toilets ran out of paper towels and seat liners in last few hours of flight. - Gluten-free meal options were substandard."
Prós: "Fone de ouvido de qualidade"
Contras: "Poucas opções de filmes em português. Não tem legenda em português em nenhum filme. Vôo atrasou 45 min para partir de Abu Dhabi. Eu tinha um conexão em Guarulhos as 19:05 e o voo chegou 18:00. pedi à aeromoça para sair na frente para não perder a conexão e não me autorizou e claro, perdi. Pois demorei sair do avião fui para o fim da fila de imigração e etc... Só valorizam classe executiva."
Contras: "Não tinha entretenimento individual. Comida ruim , poltronas duras e super apertado"
Prós: "on time and clean"
Contras: "leg room for the flight from Auh to lhr is really small for me. Also the food sucks."
Prós: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
Contras: "Food. Not served according to the menu. Kochi to Abu Dhabi -vegetarian. Abu Dhabi to Chicago __vegetarian no options. -Vegetarian food not tasty.At last before landing in Chicago some non veg."
Prós: "Everything specialy the crew. But food list was poor. entirtainment is excellent. Seats are cogested . Boarding was good."
Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible.
Contras: "Mais opções de entretenimento"
Contras: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Contras: "Everything was great!!"
Contras: "O vôo começa no horário e o serviço em GRU é normal. O serviço de bordo é um serviço internacional com um jantar com duas opções de pratos quentes, e as refeições especiais (diabetc and without glúten) são honestas e preparadas no catering GRU, tanto na ida qto na volta, comida conhecida e de boa qualidade. O vinho oferecido é de boa qualidade. O ponto fraco do vôo, refletindo diretamente no nome Ethiopian Airlines, foi a higiene na galley traseira, no vôo da volta, ET 507 - 04/01 falta de higiene da tripulação, garrafas términicas ao chão, talheres de plásticos sendo colocados no chão, em uma área imunda próximo as banheiros. Lastimável."
Prós: "Yes, the crew were nice and amazing"
Contras: "Serve warm food not cold"
Contras: "Water to drink during flight."
Contras: "Tudo estava bom até a chegada, pousamos mas estamos parados dentro do avião já quase 1 hora sem desembarque."
Contras: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"
Contras: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."
Contras: "Nothing comes to mind"
Prós: "Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet."
Contras: "We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle."
Prós: "A tripulação muito atenciosa"
Prós: "The crew was very nice and all flight details were available and constantly updated."
Contras: "Ethiopians App for self check-in."
Contras: "Sem previo aviso"
Contras: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."
Prós: "crammed seats, meh food first experience with ethiopian, wasn't great"
Contras: "There was a disruption with the audio system."
Contras: "Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers."
Prós: "Not much, actually."
Contras: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Prós: "Crew was good."
Contras: "The lights in my area could not be turned off. So it was a over night flight with lights all the time. Impossible to sleep. Crew did not even said sorry. Just “it is not working.” Did not explain as well."
Prós: "luggage take time to receive , over 1 h"
Contras: "luggage tale long time to receive"
Prós: "Thumbs up. Flight was smooth and on time!"
Prós: "Everything was great."
Prós: "Very comfortable airline with enough leg room.The crew were very professional and nice."
Prós: "Infaestrutura, excelente atendimento e excesso de pontualidade"
Contras: "Nada a declarar"
Prós: "Nada a declarar."
Contras: "Excesso de atraso, falta de comunicação com a tripulação, logistica inexistente, infraestrutura a desejar da aeronave, refeição ruim. Tive que passar 1 noite na Etiopia por culpa da compania. Foi um transtorno. O staff é despreparado e nos atendeu com descaso. Não indico a cia para ninguém. Eles não são capazes de honrar compromisso com os horários que eles estipulam e isso cria uma desordem generalizada pq mais de 40% perde a conexão e eles são obrigados a realocar os passageiros em hoteis (o q tb se torna prejuízo pra eles mesmos). Uma cia como a Ethiopian deveria ter um sistema de logistica e principalmente um aeroporto adequados. Decepção total."
Prós: "Conforto, pontualidade e o profissionalismo da tripulação"
Contras: "Refeições/cardápio repetitivo"
Prós: "The customer service from crew members"
Contras: "The snacks"
Prós: "Good service in the plane"
Contras: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Contras: "Airport facilities at Adis Ababa"
Contras: "the layover in Dublin was too long--longer than scheduled"
Contras: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Prós: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Contras: "Lost my luggage, could not trace it and no compensation."
Contras: "Everything was bad, very upset !"
Prós: "Very helpful, attentive and kind cabin staff."
Contras: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Prós: "New plane."
Contras: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."
Prós: "Absolutely nothing"
Contras: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."
Prós: "aircraft was nice and well kept, and crew friendly."
Contras: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Prós: "The flight was ok, left late but didn't impact our arrival time."
Contras: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Prós: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Contras: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Contras: "I was suppose to stay on the flight in Hong Kong to continue to Ethiopia and they never made an announcement. I had a seat with a TV that did not work and it took over 30 mins for a flight attendant to respond."