O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Prós: "The crew was great and very friendly."
Prós: "Crew was great!"
Contras: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Prós: "Flight was smooth and amazing"
Prós: "The pilot kept us updated."
Prós: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Contras: "No changes!"
Prós: "Boarding process need to be improved. Seat assignment is horrible"
Prós: "Crew was good. Seat uncomfortable and hard."
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Prós: "Crew was great!!"
Contras: "Boarding of plane. Should be from Back to front."
Contras: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Prós: "Crew was good. Food was good."
Contras: "Plane was delayed for an hour. Legroom in economy was tight."
Prós: "The cAbin attendant was really good"
Contras: "No problems at all!"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Contras: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Prós: "The flight was great from beginning to end. I have no complaints."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "Delay after landing"
Prós: "Love the 757 entertainment system"
Contras: "snack mix is not great delayed takeoff"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Prós: "The plane left on time and arrived on time."
Contras: "I did not like the fact that the food they served made my child sick. But hey, that is a given. Most airplane food sucks. But it shouldn't make a person sick. The flight staff was okay, but not nearly as professional and friendly as the crew flying to Lisbon. Thankfully none of them ran over my foot with the metal cart."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "The plane was really nice. It was awesome being able to view movies on the flight."
Prós: "Good flight. Organized. Friendly flight attendants. I like Delta."
Contras: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Prós: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Contras: "No tv screens in each seat..."
Prós: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Contras: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Prós: "Crew was lovely"
Contras: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Contras: "Assentos tão estreitos que passageiros ficam ombro a ombro e pernas pressionadas pela poltrona da frente."
O check in quando comprado pela agência, obrigatoriamente tem que ser no guichê, isso causa uma fila considerável
Prós: "Comfortable seats!"
Contras: "Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes"
Contras: "The person next to me was x and overflowing onto my area and leaning on me through the flight"
Prós: "Front and rear boarding is nice, makes the process go a little bit faster"
Contras: "Seems stingy not to offer any free drinks on a flight, not even water. I'm glad the major US airlines have not started doing that. Checked bag fees are based on weight which is fair in a way, but annoying that I have to pack a travel scale and weigh it the night before to avoid being overcharged."
Contras: "Reclining seats"
Contras: "The plane was delayed by 2 hours at Dublin but we didn’t find out until about 20 min before the original boarding time. It seems like there was a mistake if the plane couldn’t be confirmed until then."
Prós: "Seats were comfortable."
Contras: "Free coffee and soft drinks. It is a 3 hour flight."
Contras: "The flight from Rome to Dublin was 1 hr. Delayed (aer lingus also)therefore we missed our connecting flight to Los Angeles we missed our flight."
Prós: "Crews were rude without caring, it was a significantly delayed flight so that is just terrible experience"
Contras: "Please provide good service, we don't pay to get bad service"
Prós: "Food was hot"
Contras: "Seat were slightly uncomfortable"
Contras: "Over 90 minutes delayed. Plane was so hot it was uncomfortable"
Contras: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Prós: "Never made it onto the plane due to flight departing early and my flight landed in Dublin late. So there was no experience for me on this flight"
Contras: "The flight to Madrid left with about 15 passengers waiting to leave the flight from Chicago. We landed before our flight to Madrid was to depart. But by time we walked out we all missed our flight and had to rebook. I’m sure the flight to Madrid could’ve waited for the 15 of us. But they didn’t."
Contras: "Falta de criterio na obrigatoriedade de enviar malas para o porão que é absurda e inaceitável"
Prós: "I was able to sleep the whole way!"
Prós: "Flight crew were super friendly and helpful."
Contras: "AerLingus representatives noted that my luggage would be shipped directly to Ottawa (Madrid-Dublin-Toronto-Ottawa) - this was false and caused significant pain in Toronto,"
Prós: "This was a round trip. From Hartford to Dublin went without a hitch. From Dublin to Hartford was a nightmare - we arrived ninety minutes before scheduled take-off, having checked in and gotten seat assignments the night before. The flight was closing to boarding as we arrived at the airport,so we could not use the self-service kiosks for baggage tags and we got NO direction on how to short-circuit the hours'-long line, even though there is a procedure for doing so. Result - we had to rebook at our cost for the following day and pay for another night in a hotel."
Contras: "Our previous flight arrived late. We were issued boarding passes 40 minutes before take off, they closed the gate 2 minutes before we got there."
Contras: "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."
Prós: "The crew was very pleasant. The food was actually good! The flight was exactly on time! And they didn’t loose my luggage! It was perfect"
Prós: "Once airborne the flight was quite enjoyable. Crew were all nice."
Contras: "Flight from Dublin to Seattle was a bit late getting off the ground. First flight from Lisbon to Dublin was on time"
Prós: "Everything really"
Contras: "That aerlingus doesn't offer a refreshment and a snack. All other national airlines do so.."
Prós: "Crew was courteous and efficient."
Contras: "Boarding was comical. This was the one place in the airport where there is no attempt to establish a queue area. I don't get it. Plane audio for pilot and crew announcements was poor. Nobody could hear what was being announced. Entertainment audio was very poor - which on a long flight can make a big difference. Even tried my own earbuds and it did not help."
Contras: "Missed the flight."
Prós: "Overall the flight was great but the seating was extremely tight which made it hard to get comfortable. Not sure what type of airplane this was. Our return flight was much roomier."
Prós: "All went well, but even for my petite physic the seats were smal. I pitied those passengers over 5ft,7 in"
Contras: "not much as far as movie/tv selection goes; very little leg room and uncomfortable seats"
Prós: "do voo em si muito tranquilo..a comida e o atendimento"
Contras: "não consegui acessar os filmes..."
Contras: "The boarding and deplaning was awful'"
Prós: "Atendimento gentil da tripulação"
Contras: "atraso no voo"
Contras: "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."
Contras: "Can't get assigned seat all at once for both Lisbon to Dublin and for Dublin to LAX."
Contras: "Limpeza um pouco aquém.."
Prós: "Atraso no voo é comida ruim"
Contras: "The aircraft was too old and poorly kept."
Contras: "No entertainment for a 3 hour flight??"
Prós: "I love this airline. I have a few suggestions below if you care to read them."
Contras: "You could offer small bottles of water as a courtesy. Online check in was difficult to navigate and ultimately unsuccessful. There was not a roamer person in baggage check in area to assist those with language barriers or even electronically challenged people which delays the process."
Prós: "Friendly flight attendants!"
Contras: "Inflight entertainment needs upgrades: better options and better performing screens."
Prós: "The service and food was great"
Contras: "Sitting in the middle of the row"
Prós: "Good in flight entertainment system. Lots of options."
Contras: "Be very aware of your seats proximity to the restrooms. I paid for the extra legroom seat that turned out to be where everyone waiting for the restroom stood. I felt very bad for the passenger who was seated directly across the aisle from the restroom door."
Prós: "The cabin staff were pleasant as we boarded."
Contras: "The food was mediocre at best. No attempt to bring around water or other drinks between food to encourage hydration. When I went back to the galley to seek some water, all 3 attendants were asleep - 2 even had blankets over their heads! It did not seem like they were particularly into providing a pleasant experience for passengers."
Prós: "Food excellent, plane staff pleasant. Plane was late."
Contras: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Contras: "Are Lingus is non responsive to their customers. When I called them about their change in my schedule, I was on hold for 45 minutes before someone answered the call. I explained my situation that because they changed my flight that I would now have to get a hotel, stay overnight and fly out the next day. They said there was nothing they could do and refused to pay for the hotel or meals that would be incurred as a result of their changing my flight. This was after I explained that I had originally paid more for the tickets on their airline so I would NOT have a long layover. Worst customer service I have ever encountered."
Prós: "Flight was on time. Very courteous staff. Comfortable seats and great movie selection. Food wasn't bad either."
Prós: "What did I like? Not much."
Contras: "What didn't I like? The food, it was poor. The entertainment system needs repair. Small seats. Seats to close together, front to back, especially on an eleven hour flight. The crew trying to sell the captive audience extra food and drinks."
Prós: "Over the past week I had the pleasure of flying Britiish Air and codeshare Aer Lingus. I don't fly international that much, but I found that there was more room than I remember. I don't think how have had such a pleasant, eager staff on both airlines. The food was okay, but still better than I expected. It is tough to serve that many people. I would certainly fly BA again."
Contras: "Not much to say here. I am a critical person but I don't think that the crew could have done better. My only complaint...boo hoo, first world problem, my video screen didn't work very well. If it was tilted just right it would work. The free head phones have really poor quality. I had my own. In the end... not a big issue."
Prós: "Service, flight on time, arrived 30 minutes early"
Contras: "Pram was not waiting at the plane"
Contras: "Shopping was not avail on the plane"
Prós: "Good flight crew, equipment and stewardesses"
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Contras: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Prós: "Very friendly crew"
Contras: "In-flight system had some errors"
Prós: "Great and friendly crew"
Contras: "In-flight system had some problems and seats seemed a bit uncomfortable"
Contras: "Flight was delayed"
Contras: "Seat angle adjustment was not the most comfortable for sleeping."
Prós: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Contras: "Explain me to take the bag on time.it was almost left in the airport."
Prós: "Nothing !! Such a bullshit flight ever !!!"
Contras: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Prós: "Good crew, as usual with Air France."
Contras: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Prós: "Not being charged for my first bag of luggage"
Contras: "Too much time spent at boarding. On luggage missing."
Prós: "The crew was pleasant and boarding efficient I lucked out with first class"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "The staff..the attentions..food."
Prós: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Prós: "Didn’t like the sandwich offered"
Contras: "shuttle from terminal to plane takes a long time. Flight left late"
Contras: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Contras: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Prós: "Food was good, crew was very professional and courteous. Flight was smooth."
Contras: "Coach was cramped and the video system didn’t work very well"
Contras: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Prós: "Great food (Economy class). Good Service"
Contras: "Not enough bathrooms on Economy class area due to aircraft design."
Prós: "Food has improved a lot on business class. Meals are more creative."
Contras: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Contras: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Prós: "The crew were nice."
Contras: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Prós: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Contras: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Prós: "I liked the crew, they were professional and tried their best"
Contras: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Prós: "The service was very professional."
Contras: "Everything went well."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Prós: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Contras: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Prós: "Nothing special"
Contras: "They start serving late the apperitif before taking off and take it back right after."
Contras: "The room between seats is unbearable."
Prós: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Contras: "Only 1 bathroom (toilet) for all of first class"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Seat comfort in business class Professional and friendly crew"
Contras: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
Há café, água ou sumo de laranja
No mínimo uma garrafa de água.
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Prós: "Amazing crew"
Contras: "Food was ok. Seat was crowded. Everything else was excellent."
Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."
Contras: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Contras: "They don’t even give glass of water in business class. Terrible attention."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Comfortable seats with nice pillow and blanket"
Contras: "Boarding was awkward and slow."
Contras: "O voo partiu com um atraso superior a 1 hora"
Contras: "Embarque em Lisboa"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Estar tudo 100%"
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Contras: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."
Prós: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Contras: "Extraviaram nossas bagagens!"
Contras: "Long wait on crowded hot bus to the plane."
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Vôo com atraso."
Prós: "Clean plane, nice crew"
Contras: "No entertainment at all"
Prós: "Não houve contratempos"
Contras: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"
Contras: "Não tem opção de entretenimento via app"
Prós: "Boa técnica , voo seguro ."
Contras: "Atraso muito grande, passageiros em avião quente , no sol."
Contras: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."
Prós: "Simpatia da tripulação"
Contras: "Estava frio demais dentro do avião!"
Prós: "Gosto muito do fato da TAP ter vôos diretos à Lisboa e Porto. É uma viagem longa e cansativa, portanto quanto mais rápido chegar melhor. Os tripulantes são muito atenciosos e sempre dispostos à ajudar."
Contras: "Como em qualquer companhia aérea de hoje, o espaço para as pernas e o conforto da cadeira. Numa viagem de aproximadamente 10 h ao fim não temos mais posição que não doa as costas."
Prós: "Viajei pela executiva em 20 de maio com escala em Lisboa rumo a Roma. Os comissários de bordo foram extremamente atenciosos, sobretudo ao final do primeiro trecho, quando gentilmente me ajudaram muito a retirar meu celular que havia caído entre o assento e a parede. No segundo trecho, de Lisboa a Roma, a comissária Dalva foi gentilíssima e merece especial elogio de minha parte. As refeições foram boas e bem apresentadas, assim como as bebidas. Contudo, sugiro apenas a melhora dos assentos, que achei desconfortáveis, sobretudo para os pés, já que mal havia espaço para colocá-los e do kit de amenidades, no meu entender muito fraco para quem viaja numa executiva e paga por isso. Esclareço que prefiro a executiva especialmente pelo conforto, mas infelizmente os aviões da TAP estão distantes ainda de um padrão satisfatório para o custo cobrado (o voo de Lisboa a Roma foi num assento comum, um pouco mais afastados os bancos apenas), como existe em companhias menores, tal como a Air Marroc, por exemplo."
Contras: "Por estar na executiva, achei que haveria alguns sanduíches ou snacks à disposição dos passageiros entre o jantar e o café da manhã. A KLM e a Air France disponibilizam isso até mesmo nos voos da classe econômica e a TAP nem na executiva. As poltronas e o Kit de amenidades (necessaire) eram fraquíssimos para quem paga (caro) por isso."
Prós: "Missed our flight due to initial delays."