Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating
Jefferson staff was excellent, very friendly and helpful!
Love the charm of its period decor. N/A
A localização e o ar condicionado Os corredores eram quentes. Mas estava mais de 37 graus quando cheguei lá. O elevador não funcionava muito bem.
Localização O banheiro era um pouco degradado e sujo
We stayat the Richmond Westin a few times a year. Always great staff, always comfortable beds, always super clean and welcoming. Great food...love the starbucks coffee in the lobby . Just a perfect Westin!
Room- clean, very comfortable, nice bathroom Staff- professional, efficient, very nice Amenities- free parking, free wi-fi, executive club lounge with continental breakfast and complimentary drinks/snacks throughout day Location- area around hotel isn't bad, just a bit far from downtown Richmond
My stay was very relaxing and comfortable. My toilet would not flush completely. I made the hotel aware at check- out and they just apologized. Ly
The Hotel was clean, the staff friendly. Nice workout room and pool. The hotel was great. Booking.com/ Price line, not so great. I made a registration through them and it was obviously acknowledged hence the questionnaire I am filling out. They did not however send a conformation email and when I arrived at the Hotel they had no record of my booking. Fortunately they had a room available and were very accommodating.
The Westin is nice, clean and I like the location. A bit pricey for what we got. Staff was super nice. Our room was directly under the Executive Club and noisy as hell. We were kept awake too late and awoken before 6am the next day. Ugh.
I liked the simple neatness of the room as well as the ease of checking in. There were no problems going through a third party. It's a little out of the way from downtown, but I knew that ahead of time. Soft towels and a comfortable bed. The room was fairly clean. Could hear any noice outside in the halls, but I supose that's just a hotel.
Impeccable Customer Service. From the first step out of my vehicle, and it being promptly valeted, to checking out and the Front Desk kindly offering to hold our bags or load into our cars for us. Simply remarkable. The room was beautiful, spacious, and comfortable. Reading the history of the hotel and all of the reclaimed and repurposed features was inspiring. Fabulous atmosphere, top-notch cocktails and the Maple-Pine's dinner was out of this world! The Quirk is doing it right! We were disappointed the rooftop wasn't open yet, but, that just gives us more of a reason to return!
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Location was very convenient to dining in Short Pump.
Everything is great.i never left the hotel and was very happy the entire time. Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy
Nothing I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.
Clean, new, comfortable, nice staff, great breakfast. I'm a picky traveler with high standards but I can't find anything to comment negatively on our stay.
The staff was friendly. The room was a nice size and clean. The bed was uncomfortable.. the mattress was hard, the pillows were flimsy, and the blanket was too thin. The hotel pool area and breakfast area were packed with kids so we did not use either.
Great reception upon arriving. Quick check in. Great property, i.e., clean, conveniently located, clean room, great breakfast and just overall a great experience. Highly recommend this hotel to anyone looking for a great place to stay and not wanting to spent more of their budget on a hotel stay than necessary. My choice on my next visit to Richmond.
The location was great for the U of Richmond graduation. The rooms were generously sized with a kitchenette. The pool and jacuzzi were very nice. Breakfast was standard but very good with very friendly staff. All over, a great 2 days. Nothing really.
Nice, clean well maintained facility. They were able to check us in early, glad this was possible - it was a very long day of flight issues. Pool area was clean. Nothing we didn't like - tip, balance your pool chemistry. Chlorine odor should not be that prevalent. Thanks
Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy! The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.
Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!! The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!
The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel. I had no issues with any aspects of this hotel.
The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
No chance to experience anything positive Arriving after a 9 hour drive, and planning to meet family staying at the same hotel only to find out that they had given my room to someone else--double booked. Then had the audacity to say it was because I booked through a "third partvendor" i.e. Expedia located via Kayak. Fortunately they paid for my stay at the Marriott 2 mi away , where I learned they did this to 3 other people. Next time , book the Marriott instead. Not the best way to start an important graduation weekend.