The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels. Parking is too expensive. Housekeeping was a little too anxious to clean the room.
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door -Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping. The noise from the street and the bed mattress seems to be old.
Alfreda and Lilly were absolutely wonderful at the front desk!
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
Elegant clubby atmosphere. Well appointed room and comfy bed. Plumbing made noise during the night.
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
Staff was friendly and helpful, room was clean and quiet. Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
Clean and felt like home
I was most impressed with the cleanliness of my room and bathroom. It is so nice to arrive to a clean room after a long day of travel. The room was also spacious. It is also nice to have a complimentary breakfast, although the quality of the food was not impressive to me.
Staff was excellent The elevator didn't work,the toilet paper holder was falling off and the shower rod was loose and hanging down so the shower curtain would not stay shut. Wi-Fi was slow and the TV was not HD
Front desk and staff were very friendly. The rooms and beds were clean and comfortable. Complimentary breakfast was standard and exactly what you would expect. Hotel had a great location for the price. Great price for business or value travel. The room was still undergoing cleaning upon check in so I'm not sure if they paid attention to their own schedule or not. It made rather inconvenient to move stuff back into the car and then back into the room 10 mins later. Just to find the floor wet from the steam cleaner. It would have been much easier if they had cleaned the room prior to our check in time.
I liked everything. Everyone was so friendly and professional and the room was clean and the whole hotel was very nice. Nothing, I loved everything!
The pleasant experience with check-in. Too many children running loose in the halls and in the morning breakfast.
Not a lot of people in the hotel No one was working the front desk when we got there. Had to wait 10 minutes before someone showed up. Hallways smelled bad.
Price, location and breakfast Nothing in particular
The updates in the room were a nice surprise. Quiet and a very friendly staff. The elevators are old and slow. I gave my Choice Hotels Membership to the desk clerk when I checked in but I didn't get the points added to my account although I was assured that they would.
NOTHING!!!!! EVERYTHING!!!!!!!!!!! Never again and JR was the worst rep for your company. Never again.
Basic accommodation and value
The place looked great online and the lobby was clean however as I was checking in another couple was checking out due to bugs being in their room. After hearing that we decided to get a room elsewhere.
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
beeing very close to vcu being in the downtown
Friendly atmosphere The price
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
clean and nice the heater made way to much noise. hard to sleep.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
It was beautiful.
Friendly staff. Location. Below parking. Starbucks. Rooms. TV size. Rooms!
Pool was closed
The pool! Our kids really enjoyed it.
Nice room, great price , good location. Staff is great.
Location, parking, cleaniliness, free breakfast Nothing
Pleasant stay & location Dirty nightstand
King suite was nice size and we heard no noise from out in the hallway. Location was very convenient for the marathon start and finish $10 parking charge
The room was clean and spacious and the bed was very comfortable! We could easily hear people talking in the next room.
I did not stay at the motel. I paid for rooms for family members visiting for Thanksgiving. They didn't have anything positive to say, except that the single room with two double beds that they all had to stay in was okay. The reservation was for two rooms, three people. The motel only reserved one room. It was a late check-in and the desk clerk couldn't handle the mistake. The guests offered to all stay in the one room. However, I don't believe the motel was completely booked. My father, one of the guests, recommended I not use the motel again. He likes cheap, so for him to say that is telling.
We stayed in a king suite and our room was enormous and very clean. The staff were all very kind, and no complaints about the breakfast or dining room, either. We would stay there again.
It was clean and functional. Wake up call came on time. Outside entrance not locked at night, needs renovation, old noisy window AC units.
Easy and good There are two buildings
Found 2 live roaches in my room. Notified staff who were willing to relocate however no other rooms were available. Suggested construction workers were likely culprits for bringing bugs into room.
Continental breakfast was GREAT!!!
Clean room great breakfast Lady checking us in was little rude other than that other staff was very nice
Nice public spaces
In town for a wedding. Booked 3 rooms for extended family. Well pleased with rooms especially double queen w/sleeper. Breakfast was very good and above typical fare.
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
It was very clean and offered a comfortable setting. The employees I interacted with were friendly, professional, and informative. I would stay here again next time I'm in Richmond. The surrounding area wasn't much to look at, but once inside, it did offer a clean, comfortable, relaxing setting. Definitely don't judge this one by its cover.
The room and bed were comfortable with all the basics and the staff was friendly. We happened to stay on a very hot night, so it was great to take an evening dip in the outdoor pool (even though it's essentially in the front parking lot). This hotel was fine for one night, as we were passing through town, but nothing special Breakfast was rather weak.
The room and location. Breakfast buffet is $10 per person and not good at all. They blast fox news in the breakfast area and got offended when I asked them to change the channel. I dont feel like biased news should be on at a hotel, it should be on local news only.
Great location. Excellent facilities. Super clean. We really appreciated the super kind and helpful staff
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
My stay was very relaxing and comfortable. My toilet would not flush completely. I made the hotel aware at check- out and they just apologized. Ly
Room- clean, very comfortable, nice bathroom Staff- professional, efficient, very nice Amenities- free parking, free wi-fi, executive club lounge with continental breakfast and complimentary drinks/snacks throughout day Location- area around hotel isn't bad, just a bit far from downtown Richmond
The Hotel was clean, the staff friendly. Nice workout room and pool. The hotel was great. Booking.com/ Price line, not so great. I made a registration through them and it was obviously acknowledged hence the questionnaire I am filling out. They did not however send a conformation email and when I arrived at the Hotel they had no record of my booking. Fortunately they had a room available and were very accommodating.
The Westin is nice, clean and I like the location. A bit pricey for what we got. Staff was super nice. Our room was directly under the Executive Club and noisy as hell. We were kept awake too late and awoken before 6am the next day. Ugh.
We stayat the Richmond Westin a few times a year. Always great staff, always comfortable beds, always super clean and welcoming. Great food...love the starbucks coffee in the lobby . Just a perfect Westin!
The location is good for us. The rooms are clean. I believe a shirt was stolen from our room. It was dryng on a hanger next to the ironing board when we left the last morning we were there. I realized the next day, when we got home, that it had not been on that same hanger when we packed our stuff to come home. I'm not accusing anybody, but I wonder why it wasn't there. I did not miss it until I got home. The bed pillows are too hard, and the sheets are too stiff and starchy.
Wonderful breakfast bar. Small bathroom. Loose toilet seat. Old and chipped bathroom door.
the location was close to the interstate was not to many people at the hotel i was given a smoky room (i supposedly booked it like that, so they say,evn though i looked very carefully before finalazing my pay and didnt see any specifications as far as smoking/none smoking) when i asked to switch to a none-smoking room, i was told that i will have to pay 15$ for that(even though i mentioned that i travel a lot and us this particular hotel all the time, they would not give me any breake) on top of that the front dest person, Suzy(somehting like that) looked upset that she had to come out of her office to begine with and to my question if she could do anyting to wave this change fee(since the hotel was far from full and i am a regular customer) , she answered strongly and firmly NO! She acted really angry and when i mentioned that i will say that in the review, she saied "then i will reply and lets see" and "Have a good day sir" (in an "i hate you" tone, while grinding her teath ) in the morning there were no eggs in the breakfast, the lady at the dining room saied that they dont always get them
The office lamp that had outlet plugs. Coffee was decent with continental breakfast as were the biscuit and gravy. The refrigerator in the room had an operating buzzing sound that was loud. Justin at the front desk was nice and seemed to have a great repoire with all of the guests.
Room was basically comfortable with good temperature control. There were enough lamps and pillows and the shower was also adequate. Wi-fi was very slow at times, not very reliable. I had difficulty sleeping well on the beds and the pillows were too high. The restroom was also too small. One of the entry cards did not work properly.
I had to travel down to Richmond to take an orientation and a written exam so I stayed at this Best Western. Very clean rooms, quiet since I didn't see too many people but I prefer it that way. The gentleman behind the desk, Justin, was very sweet and helpful during my stay. They had a variety of things for breakfast, your normal bagels and cereals. They have a waffle maker!!! But all in all, a good and relaxing stay. All rooms have microwaves and refrigerators which was a definite plus! I would recommend this hotel.
The room was great. Spacious and great quality. Matched the star level Parking!!!!
It felt like home No
The parking spaces are limited during the day due to the mall location.
Pretty much everything. Parking was shared with the mall.
me and my fiance spent our 3rd yr anni here check in was very quick and easy the room was great it was just very lovely.
Check-in was fast & easy. Room was very nice, clean, comfortable, exactly as advertised. Front desk staff excellent and the breakfast was wonderful. The convience to the shopping can't be beat. Parking is a little tricky as you share with the shopping mall.
Location Breakfast buffet not good. Ran out of food sat and waited forever for more food not worth it. Room not ready at check in. Front desk fat dude lied about check in time. It's 3pm!!!
Excellent pool and patio King room was small.
Everything met or exceeded our expectations. Our favorite restaurant being right around the corner didn't hurt either!
Very clean. Great service. Good location with lots of restaurants and shopping. I left my clothes hanging in the closet when I checked out and had to go back. THe housekeeper was so nice! Actually all the housekeepers were very sweet and helpful! Couldn't check out on the phone. Had to go to the desk. Also would have liked hair dryer already in the room. No ice machine on every floor, and no sign saying which floor they were on (3&5)
The staff was friendly, and accomadating. Remodeling is in order. Hallway carpets need cleaning badly. Pealing wall paper, and dirt smudges on doors could be better.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff. Lots of noise and loud guests between 12am-3am. Room was slightly dirty.
Awesome and friendly staff. A bit run down (especially the hallways) and no bartender in the lounge!
Needs updating. Clean carpet in corriders etc. Run down look.
LOCATION I CALLED AHEAD TO SPECIFY THE TYPE OF ROOM - ADJACENT TO POOL, AND WAS TOLD THAT IT WOULD BE HELD FOR ME. WHEN I ARRIVED I THE ROOM HAD BEEN GIVEN TO SOMEONE ELSE AND I WAS OFFERED A SONG AND DANCE AS TO WHY. GIVEN A LESSER ROOM.
This guest did not leave comments about this hotel.
The location It was a little shabby and the pool needed attention.
The room itself was very clean. I did hear loud people talking in the halls and a door or two slamming in the morning, but other than that the room was exceptionally quiet. I could not hear the guest in adjoining rooms or overhead and the hotel was full. The desk chair was a death trap. Brand new bathroom with the shortest toilet I've ever used and this huge soap pump dispenser thing banging your shoulder in the shower. Wifi was pitiful. Hall carpets needed cleaning. I expect more with this many stars.
Great location (by the Airport). Nice room and bed was very comfortable.
It was close to kings dominion. The wifi didn't work. The cable went out and was not fixed till morning. The structure itself looked dilapidated. The ice maker was broken.
Spacious King room, comfortable bed Old facilities
It was a dump Dirty room, security out side doors were broken and left open, dirty bathroom. I would not recommend this motel to anyone.
I liked everything about my stay ! N/A