Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Contras: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Contras: "Better choice of movies"
Prós: "Staff was very friendly and loved the food."
Contras: "For economy class, nothing."
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Food was good ."
Contras: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Prós: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Contras: "Maybe just change the quiche. Very dry"
Prós: "Good entertainment options"
Contras: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Contras: "Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket."
Contras: "Need more movies to choose from."
Prós: "Swiss is Swiss"
Contras: "nothing"
Prós: "Really good flight. Clean,on time, efficient. Early arrival even"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Fast flight. Good service from luggage checking to landing."
Contras: "Way too spicy beef chili. Confined space on airbus."
Prós: "Spacious seats"
Contras: "Bag check process"
Contras: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Contras: "Seat would not recline. Long fight cramped 27B"
Contras: "very small seats"
Prós: "Great services and the staffs. Very comfortable flight and plane"
Contras: "N/A"
Prós: "Quick trip :-)"
Contras: "45 minute delay, but those are pretty understandable and unavoidable."
Contras: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Prós: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Contras: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I felt like a sardine."
Prós: "staff was very nice"
Prós: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Prós: "Service"
Contras: "All was great"
Prós: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Contras: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."
Prós: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Contras: "NA"
Prós: "Overall good"
Contras: "Delay"
Prós: "Outstanding service. Friendly flight attendants."
Prós: "Very attentive to children at boarding and in-flight."
Prós: "Food a, entertainment and crew were really good!"
Contras: "Boarding was chaose and seats were tight."
Prós: "good entertainment system"
Contras: "not enough leg room"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "I like the space in business class and the staff were really nice"
Contras: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"
Contras: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."
Preço muito elevado - usd 2100 one way em economia é de mais
The leg room in the plane was really small. Also I was sitting near very large man who basically occupied third of my seat space so it was even more uncomfortable.
Not updated international movie
Wn wl viaje de ida a Valencia hubo cambios de itinerarios por lo tanto tuvimos que pagar nuevamente por asientos y nunca nos dieron reembolsos por los que ya habíamos pagado.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Carry-on restrictions are stringent not allowing carry-on sizes suitcase we have brought on many other flights, boarding is disorganized and slow and delays this causes combined with too short of layovers to allow passengers and luggage to make connecting flight causes extremely rushed connections where all of our checked bags did not make it onto flight back to the US
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "Price"
Contras: "Navigation"
Prós: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Contras: "Honestly nothing I was really happy with my flight!!!"
Prós: "Uncomfortable seats"
Contras: "Nothing"
Prós: "Great service, tasty sandwich."
Contras: "Boarding was a bit of a scrum."
Prós: "Cabin crew were great."
Contras: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"
Prós: "Nada. Assento não reclinava"
Contras: "Confirto"
Prós: "There was no in seat power despite that being listed as an amenity. Also, there was no checked bag included in my flight, despite selecting that in my search for tickets."
Contras: "In seat power for phone charging while flying transatlantic is extremely helpful. Ticket purchased was not as advertised."
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The seats were very spacious and we were fed on the flight!"
Contras: "In flight entertainment."
Prós: "Great crew. Great seats"
Contras: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"
Prós: "Lufthansa hands down is the best airline I have ever flown!"
Contras: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Prós: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Contras: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "great over all experiance. Don't let the other negative reviews put you off"
Contras: "Seats were inordinately small Make sure to check the size of the seats on the flight you are considering before booking."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Timeliness of fligyts"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Contras: "The seating was very close. Not enough room to sleep comfortably."
Prós: "The Lufthansa service in rebooking."
Contras: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Prós: "Short flight"
Contras: "Baggage delivery was terrible given airplane so close. It took way too long to begin. Mechanism kept stopping. Frankfurt Airport needs serious upgrade. People movers need to be installed to get passengers through that huge terminal. Signs are also confusing. I’m glad I will be routed through a different airport on the way home."
Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Prós: "Nada"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"
Prós: "Nothing"
Contras: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"
Contras: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Prós: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Contras: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Prós: "USB charging port in the seat."
Contras: "No complementary snacks/food; no entertainment; late and unorganized boarding -- Felt like a (higher priced) ryanair flight."
Prós: "USB charging port on seats"
Contras: "No food, rude crew, no entertainment"
Prós: "Great crew"
Contras: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Contras: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Prós: "Love the service on Alaska. Crew were incredibly nice!"
Contras: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Prós: "The flight itself was pretty good."
Contras: "Over 30 degrees Celsius at Hamburg airport. They don’t even have a decent air conditioning system! How unbelievable is that? Even in africa or South America the airports are more comfortable in terms of internal temperatute. Hambur airport was like a greenhouse. and all passengers there were like roasted turkeys inside a giant hot oven! Worst airport experience ever!"
Contras: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"
Prós: "Small airplane"
Contras: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Prós: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Contras: "Our suitcase was damaged. Because we did not notice this until we got to our apartment we found that it is not possible to make acclaim, rather you just have to make a general complaint with a response according to SAS likely in 3 weeks. This process took over an hour of my time. The three tel numbers given to report damage are in Scandinavia and not much use when travelling within the UK."
Prós: "Free coffee in the plane"
Contras: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Prós: "premium economy"
Contras: "nothing, it was great!"
Contras: "Food was really, really bad. Only one very bad choice ignoring health conditions of different passengers."
Prós: "Easy boarding"
Contras: "Seat width"
Prós: "The airline staff were super efficient and kind."
Contras: "I would have liked more music selections especially calming. OceN sounds or Tibetan bowls etc for overnight flight."
Prós: "Power plugs at all seats"
Contras: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Prós: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Contras: "Nothing"
Prós: "Liked 2+4+2 seating"
Contras: "When passengers in front of us kept their seats reclined the entire trip, couldn't move, difficult to get in or out of seats. Had to ask flight attendants to ask them to raise seats, at least during meal service. Food was worst of any international flight we've been on and we fly internationally several times a year. Very poor selection of movies and map was not working this flight."
Contras: "No food, no entertainment"
Prós: "Upgraded to business class"
Contras: "Flight delayed an hour & half"
Contras: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Prós: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Contras: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."
Prós: "Service on the plane was good. The airplane was on time."
Contras: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."
Prós: "The movies."
Contras: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Prós: "Flight attendants were courteous and professional."
Contras: "Only offered coffee and tea during meals."
Contras: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Prós: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Contras: "Smooth flight."
Contras: "I tried to change the return date, as my work schedule changed. And I was told it would cost me $1300. So I had to buy a whole new ticket and ended up not using my ticket bought on Kayak at all. Shame."
Prós: "Upgraded 2 biz 4 reasonable $, everything great"
Prós: "the plane arrived"
Contras: "booking Boarding comfort Food service"
Prós: "The food was good and the dtaff was attentive. Except for Norway. My friend and I were the only colored people on that flight and we were ignored by the older lady multiple times."
Prós: "Fast bording. All good, no problems."
Contras: "Online check-in with just 24h before the flight. Can be a problem if you are travelling"
Prós: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Contras: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."
Prós: "Everything worked well."
Contras: "Movie selection could be lager."
Prós: "Excellent meal and very friendly staff."
Contras: "The cabin temperature seemed pretty warm."
Contras: "I didn't.t like your movies selection? Not very current. the food was awful. Not being able to book a seat until I arrived from Amsterdam."
Prós: "Quick and easy, nice cabin crew. I experienced no difficulties before or during this flight."
Contras: "We did not get food in this flight, it was not necessary because it was only a 1h 25m flight, so I cannot rate it."
Prós: "Fantastic crew"
Contras: "The plane was a half hour or so late taking off. We waited on the plane for most of that half hour with no explanation of why When calling rows to board -- after calling rows 1 through 13 she then called rows 41 and after. She skipped our row 14. This could definitely be an issue with overhead space"
Contras: "Crew service is very poor"
Prós: "Crew was excellent"
Contras: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Prós: "flight was on time"
Contras: "Packed flight. No food available ( even for purchase) in economy"
Prós: "The flight staff was fantastic!"
Prós: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"
Está como uma Ryanair com valores de companhia lowcost. Cadeiras não reclinam, serviço de bordo é pago… Mas os valores de passagem permanecem altos.
Still requiring masks, we are just tired of being obligated to do things. Seats don’t bend.
Já fiz uma avaliação e ao enviar pediram pra fazer de novo. Lá vai. Vou copiar dessa vez. No voo de Mahakesh pra São Paulo a tribulação e especialmente o 👩✈️ piloto foi muito boa e educada . Mas na de São Paulo para Mahakesh pareciam mulheres todas com tpm, muito grosseiras. De Mahakesh pra São Paulo a minha tela não funcionava pra nada. Nem para instruções da tripulação, nem para filme. Não foi legal. Me incomodou tbm a mesquinhez na hora de servir sucos e cafés - só um pouquinho em cada xícara. Não é por seguranças porque dava para observar como serviam na Business Class. Parecia uma coisa muito relacionava . Nunca passei tanta sede em avião . Enfim, foi a passagem mais barata que encontrei, mas na dúvida se o aborrecimento compensou .
Minha tela de vídeo não funcionava nem pra as instruções da tribulação , imagine para filmes. Me incomoda muito a mesquinhez na hora de servir - sucos e café são servidos só a metade da xícara. Ficam mal humorados se pedimos água junto com a bebida escolhida Essa tripulação específica de Mahakesh pra São Paulo foi muito gentil, muito boa . A tripulação de São Paulo para Mahakesh foi um horror. Pareciam todas com TPM. Foi a passagem mais barata, mas me deu arrependimento de ter ido por essa companhia .
O voo foi atrasado por 2 vezes, uma vez por motivos técnicos do avião e a segunda por atrasos na chegada da equipe de bordo
Un vuelo de 4 horas sin ninguna opción de entretenimiento, sin WiFi me parece muy pobre para una aerolínea como Iberia.
Fantástico piloto!!!’ Apesar do ciclone tivemos uma aterragem exemplar!!!!!
Péssimo Ter que validar documentos uma No checkin e no embarque atrasou o voo em uma hora Comida péssima Banheiro nojento sem Limpeza Péssima experiência
Loved the CRJ1000. Quiet and quite confortable.
Prós: "The flight happened and no incidents on the flight."
Contras: "Was actually RyanAir. Won't be flying them again. The checkin experience was a nightmare. Only had three very long lines. My line closed when I was almost to the front. When I did talk to someone found out I needed to have my passport validated by another Ryanair person and would have to leave the line. The person checking me in couldn't validate my passport, Really?? At every other airline the checkin person validates your passport."
Contras: "A refeição servida é horrível, um verdadeiro lixo e uma total falta de respeito. Trata-se de uma porção de arroz branco, com molho de tomate e um hambúrguer. Tudo com uma péssima aparência e sabor. A comida foi requentada várias vezes. Além disso quando se abre refeição, fica a impressão de que sacudiram o recipiente (ou abriram e fecharam mais de uma vez), pois você não consegue abrir sem ficar com a mão toda engordorada. Ao tentar substituir a refeição, as pessoas da Iberia não te atendem prontamente e quando isso ocorre, informam que a outra opção não tem mais. Um prêmio para a Iberia de como tratar mal seus passageiros, não respeitando inclusive a saúde dos mesmos, servindo uma comida pouco saudável. Ao pedir um vinho branco, as pessoas da Iberia, informam que não tem. Depois você verifica que tem, ou seja, a pessoa da Iberia não falou da verdade. Resumindo, uma total falta de respeito. A pior alimentação servida em toda minha vida. Além da péssima educação da tripulação da Iberia. Eles estão treinados apenas para fazer o serviço operacional, quando surge algum problema, é uma grande decepção."
Prós: "Friendly crew, comfortable seats, good boarding process!"
Prós: "Food"
Contras: "Comfort"
Prós: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Contras: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."
Contras: "Aeronave velha e tripulação não muito simpática!"
Prós: "The entertainment was good"
Contras: "The space in the seats are very small for such a long trip"
Prós: "Crew was nice and reliable."
Contras: "Beverages should be complimentary."
Contras: "O voo atrasou muito, ninguém deu satisfação sobre o motivo. As últimas cadeiras da aeronave ficaram com o resto do jantar, sem opção de escolha. Não deram água, e quando deram foi meio copo."
Contras: "The check in process is terrible and very inefficient."
Prós: "The crew was nice."
Contras: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Prós: "The flight went as expected. there were no surprises."
Contras: "?"
Contras: "Poderiam não ter perdido minha mala"
Contras: "Poderiam não ter perdido minha mala."
Contras: "Espaço na classe econômica"
Prós: "Dreamliner is great. So we’re the crew"
Contras: "Please serve water at the very least."
Contras: "Todo estuvo excelente!!!"
Prós: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."
Prós: "Food was pretty good."
Prós: "Delay of 1 hour, but flight was good!"
Contras: "Não apanhei o voo."
Contras: "Não apanhei o voo."
Prós: "Do piloto,decolagem e pouso muito tranquilo!"
Contras: "Café da manhã poderia ter sido melhor!"
Prós: "Atendimento no check in."
Prós: "Tudo"
Contras: "Nada"
Prós: "Tudo"
Contras: "Tudo"
Prós: "Got In ahead of schedule"
Contras: "The boarding process"
Prós: "Good was decent. Didn’t need to schlep big bag of snacks."
Contras: "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Prós: "Nothing"
Contras: "Péssimo atendimento"
Prós: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Contras: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Prós: "boarding is quick"
Contras: "crew push you hurry. and the space is too small."
Contras: "I wish there was a bigger selection of movies and tv-shows to watch."
Contras: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Contras: "Nem água serviram. Entendo que era um voo curto, mas nem água? Poltronas que não inclinam... sentei separado do meu acompanhante..."
Contras: "Os comissários eram um pouco antipaticos, falavam muito rápido e sem se importar se entendiamos ou não o que era dito."
Prós: "Same as the first flight. Great luggage transfer."
Contras: "Middle seat"
Contras: "Atraso de quase uma hora"
Prós: "O atendimento e o serviço no geral foram bons mas precisa melhorar no processo de embarque, na comida servida a bordo e no conforto interno da aeronave."
Contras: "Nosso vôo inicial foi em Zagreb e lá não nos deram o cartão de embarque do próximo trecho que seria de Madrid a São Paulo. Chegando no aeroporto de Madrid, precisamos ficar numa fila enorme para passar na imigração, depois em outra fila bem demorada para pegar o cartão de embarque e novamente uma fila imensa para outra imigração na hora de embarcar de noite para São Paulo. Não entendi porque não deram os dois cartões de embarque lá em Zagreb, como todas as companhias aéreas fazem. Mais de uma hora antes do embarque, recebi um e-mail da Iberia, achei ótimo. Dizia que já havia iniciado o embarque. Corremos para o portão e lá chegando havia uma fila imensa de passageiros já posicionados para embarcar. Não havia indicação visível de qual fila nós deveríamos entrar. Depois de muito perguntar, e de entrar na fila errada, consegui achar a minha fila. Ficaram todos os passageiros ali em pé, esperando mais de 40 minutos para iniciar o embarque. Terrível. Só posso elogiar os atendentes no sentido de fazerem as pessoas que estavam em fila errada a irem para o final da fila deles, mas não culpo as pessoas por estarem na fila errada pois eu mesmo demorei muito para entender onde deveria me posicionar. Se o embarque só começa no horário marcado, não entendi porque fazer todos ficarem de pé mais de 40 minutos na fila. Eu mesma deixei de ver as lojas do free shop por achar que estava muito atrasada. A comida era bem básica e o café da manhã fraco. Os comissários demoram muito para recolher o lixo e ficamos esperando com a mesa aberta um tempão. Enfim... precisa melhorar em alguns aspectos."
Prós: "O voo atrasou mais de uma hora por falha mecânica. No resto foi tudo bem."
Contras: "Atraso"
Prós: "Pontualidade e rapidez no atendimento."
Contras: "Não consegui dormir muito e cheguei quebrada."
Prós: "Seat was very comfortable. Crew was excellent"
Contras: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Prós: "The flight was pretty smooth considering it was a small plane."
Contras: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Prós: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Contras: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Contras: "The flight was delayed 40min So i missed the connection in Leipzig"
Prós: "The plane left and arrived on time."
Contras: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Contras: "It was so late and we were not told anything!!!"
Prós: "Easy boarding"
Contras: "Leaving on time"
Prós: "It was efficient"
Contras: "More comfortable"
Contras: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Contras: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Prós: "The crew was welcoming and friendly. The choice of movies was awesome."
Contras: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Prós: "Crew was very friendly!"
Contras: "The plane smelled terrible - almost like one of the toilets had backed up."
Prós: "The plane itself is small, and quite comfortable and spacious."
Contras: "The review process at the airport (even for domestic flights) seemed exaggerated, time consuming and difficult. The crew kept their ship's service even with the heavy turbulence of the flight, which made them afraid that something could fly at any moment in the armchair."
Prós: "The aircraft is spacious and comfortable."
Contras: "The crew was not exactly very friendly. The flight was turbulent (exaggeratedly)."
Contras: "Flight was cancelled, difficult rebooking."
Prós: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Prós: "Seats at the front are comfortable with space for the legs."
Contras: "One drink within almost 4 hours flight is not enough."
Contras: "Terrible hard landing"
Prós: "Quick efficient boarding - on time."
Contras: "Not terribly comfortable seats but for short haul flights, just fine."
Prós: "Staff super friendly. Comfortable sears. Food very good."
Contras: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Prós: "Nothing"
Contras: "Timing Food Service Entertainment"
Prós: "Nothing."
Contras: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Contras: "We were a little delayed"
Contras: "I did not board, because another flight delay caused me to miss this flight."
Contras: "The seats are broken and the crew treats the passengers like they do not matter."
Contras: "My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not"
Contras: "Falta tomada na aeronave"
Prós: "Staff at the airport (ticket counter and check-in) were very polite."
Contras: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Contras: "Is there anything more to say?"
Prós: "We arrived in Zagreb 10min early"
Contras: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Contras: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."
Prós: "Very nice plane with the most legroom I’ve ever had"
Contras: "The flight was delayed about an hour"
Contras: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Prós: "smooth flight"
Contras: "boarding took too long"
Contras: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."
Prós: "Comfortable and enjoyable."
Contras: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Prós: "Efficient and reasonably comfortable."
Contras: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Prós: "Check in was easy, employee was pleasant."
Contras: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Contras: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"
Prós: "Prices of food items was reasonable"
Contras: "Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge"
Contras: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Prós: "Nothing"
Contras: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Prós: "N/A"
Contras: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Prós: "Service onboard was very efficient. Flight was short"
Contras: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Prós: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Contras: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."