Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
a comida estava gostosa, diferente do que vinha sendo...
Não apanhei o voo devido a atraso no primeiro
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
A atenção dos comissários e a comida
Você não consegue resolver nada com o call center
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Informação mais clara sobre testes necessários
Um pouco mais de organização na hora do embarque
Contras: "O uso de mascara não foi obrigatório"
Contras: "Seats are very uncomfortable in all planes"
Prós: "Great customer service!"
Prós: "Yes, it was comfortable and they r nice."
Contras: "Ummmm delayed both flights were delayed, it was annoying"
Prós: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Contras: "More food , comfortable seats"
Contras: "TAP doesn't understand the first thing about customer service."
Prós: "It was on time and everything went well"
Contras: "They could have offered more water"
Contras: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Prós: "Tap crew is very nice."
Contras: "No turbulence"
Prós: "Crew was awesome, seat spacing comfort not so much."
Contras: "Need to have seat upright to use trays to eat on flight"
Prós: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Contras: "Deben mejorar la comodidad de los asientos"
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "The price!"
Contras: "Much more but with this price you can not expect much!"
Prós: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Contras: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Prós: "The crew was fabulous"
Contras: "We had a crying baby onboard for the entire flight. I found it difficult to sleep as a result but understand this was outside the control of the airline. A bit more legroom would have been nice but I booked economy so again that was on me."
Prós: "The crew was very friendly and food was very good."
Contras: "The toilet sinks were clogged and dirty."
Contras: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Prós: "Space in the cabin"
Contras: "Language included"
Prós: "The food and crew"
Contras: "Too late with delay"
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Prós: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
Contras: "The entertainment could definitely be better. Newer screens, and more options."
Contras: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "The crew"
Contras: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Prós: "Voo foi cancelado"
Contras: "Ter cido avisado"
Prós: "A comissária de bordo muito solicita. Bom entretenimento."
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Contras: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Contras: "Left late, arrived late, missed my connection"
Prós: "It was on time."
Contras: "90 euro per bag!!!! Outrageous. Never again TAP."
Contras: "Pouca experiência da tripulação"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Contras: "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Contras: "Took off late missed my connecting flight and they lost my luggage and claim process is taking for ever"
Prós: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Contras: "Food was sub par. Older plane without tv screens"
Contras: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"
Prós: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Contras: "No entertainment beyond watching the map showing the progress of our flight."
Prós: "Flight from Sao Miguel was on time and arrival at Boston was also on time. The crew was friendly and professional. It would have been nice if the WiFi at the airport was faster so we could have loaded the WiFi app for on board entertainment, but somethings can’t always be accomplished."
Prós: "The food was a pleasant surprise, and was a lot!"
Contras: "Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room."
Contras: "There was no entertainment (broken) and the meal was not the greatest."
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "IT WAS ON TIME"
Contras: "PACKED IN LIKE SARDINES"
Contras: "Seats are too small"
Contras: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."
Prós: "Service and the upgrade"
Contras: "The flight was delayed as usual. First class was very mediocre. There was no inflight movie, tv or music. First class doesn't feel like a first class flight."
Prós: "Everything was smooth and comfortable"
Contras: "There is no in- flight entertainment."
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Prós: "Everything was easy!"
Contras: "Everything was fine thanks."
Prós: "Nothing, the poorest of the poor and N empathy whatsoever"
Contras: "They canceled my flight because of too few passengers and than rushed all the passengers on an earlier flight. I was driving from Philly and of course couldn't make the flight that was bumped up three hour early. Than they have the balls to accuse me of being late and thus a no show. I have many witnesses that prove I was there on time. But no reschedule for me unless I pay a 1000 usd. I will sue these bastards with a passion. To an extend they have never seen. Not only a refund but loss of business as well"
Prós: "Crew were lovely. Economy seats were pretty comfortable, with legroom. They allow one free checked item. Free food!"
Contras: "I ordered a vegan meal and got pasta with cheese. We were half an hour late taking off."
Prós: "Crew was nice enough"
Contras: "Flight was delayed over 3 hours causing me to miss my connecting flight upon arrival in Lisbon. No in flight entertainment, only one meal served, no spot to plug in electronics, and the bathroom door was broken and didn't lock. I would suggest paying a little more for a better and more reliable airline."
Prós: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Contras: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."
Contras: "The flight was delayed due to "technical issues" two hours. This seems to be a consistent thing with SATA and Azores Airlines. The crew was rude when my bag did not fit in the cabin and they had to move it, too."
Prós: "The flight was on time!"
Contras: "Seating is ridiculously tight!"
Prós: "Free food and beer"
Contras: "3 hour delay and sizee of seats - SMALL pitch!"
Contras: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Prós: "I got there alive"
Contras: "Trying to be impartial on this review as it was my return trip that was a nightmare. I honestly just slept through the entire flight. It seems pretty obvious that SATA Has a monopoly on US flights to the Azores and they are making no effort to improve service."
Contras: "Didn't make it since the first flight was delayed for over 4 hours. Virgin did not help us with rebooking. Waiting on refund. No word yet. Very angry."
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Had two seats to myself. Hot breakfast."
Contras: "The airport in Lisbon was terrible. Got bussed 20 minutes to get to terminal and had to wait 2 hours in line to get through passport line. Could not find my bag, finally found it in a heap to the side. My friend traveling Air Canada had no trouble same day same time."
Prós: "Food was good. Full dinner and breakfast"
Contras: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."
Contras: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."
Contras: "The delay of over 12 hours was terrible. I'm sure most people will complain as everyone was furious. The staff didn't provide any guidance towards what the problem was or how long we could be waiting. Their communications were guesses at best."
Prós: "Nothing. We didn't take this flight because of the SATA airline strike which left us stuck in Ponta Felgada for 2 days."
Contras: "We were majorly inconvenienced when finding out our flight was delayed, then cancelled completely, the. It happened again the next day. Lost 2 days of our trip whih were supposed to be in Lisbon. We found a Ryanair flight to Porto just to get to the mainland. What a nightmare. Never flying with Azores/SATA again!!"
Prós: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."
Prós: "It was a economical flight. The food was pretty good as well."
Contras: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Prós: "Crew was attentive and it was a direct flight"
Contras: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Prós: "Price, friendly crew"
Contras: "jammed in and not too comfy seats"
Prós: "Large comfy seats."
Contras: "Among the drawbacks, long immigration lines in LIS, despite the opportunity to go thru immigration in the Azores - lost opportunity for the airline to market its efficiency and convenience."
Prós: "The price"
Prós: "Really enjoyed this flight. seats were comfortable, crew was friendly. Enjoyed the wine"
Contras: "Only one choice of sandwich which was meat. I am a vegetarian and hoped there was a choice."
Prós: "The food was good. I enjoyed the flight. Though I've felt that I received less than I usually do from international flights but maybe just because this was shorter. No extra bull you don't need like an over night bag (that I've been given on other airlines for over night flights) but if you're expecting it, it may be a bit of a let down. My flight was just under 6 hours so maybe it's too short for that. They served a meal and a half. A full dinner, dessert and appetizer with wine. A muffin with coffee for breakfast. The dinner was surprisingly great. I actually really loved it. The muffin was just a plain blueberry muffin purchased from the store. Just a quick half meal before leaving."
Contras: "Well I had planned to go take a course in Porto which was the whole reason I bought this flight. I missed everything i came here for because of it. They reimbursed people and put people up in hotels, but not me. My trip was ruined essentially due to the cancellation of my first flight but the flight itself, when it did go, was good."
Prós: "Nothing, Sata is the worst airlines."
Contras: "Delayed for 7 hours with no explanation. Zero leg room"
Prós: "Good friendly well run safe airline"
Prós: "Direct Flight"
Contras: "Mediocre Food No gate for the plane in Boston or Lisbon, so you need to be shuttled to the plane. Entertainment system not working. Late leaving. Delayed landing (not their fault?) Too much money when compared with other, better airlines."