Prós: "Everything was nice."
Contras: "Nothing to complain about."
Prós: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Contras: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Contras: "Could be better, say, like with Singapore Airlines.."
Prós: "Crew is amazing"
Contras: "Nothing"
Prós: "Crew great."
Contras: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Prós: "I liked the window seat."
Contras: "They didn’t talk much about the landing card."
Prós: "blueberry juice, service and friendliness"
Contras: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Prós: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Contras: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."
Prós: "I wish I found somebody to take me around"
Contras: "No complains"
Prós: "I enjoy my flight"
Contras: "Again no complains"
Prós: "Friendly crew. Food was nice."
Contras: "Nothing"
Prós: "Staff was very friendly, food was ok"
Contras: "Flight was delayed multiple times"
Contras: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Contras: "Staff wasn’t helpful and gave false information"
Prós: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
Contras: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
Prós: "The friendly crew, and quiet cabin"
Contras: "The food was too Finnish."
Contras: "No food only blueberry juice and water"
Prós: "The crew was very helpful and kind. The plane extremely comfortable"
Prós: "Crew were great / free wine !"
Contras: "Crowded and chaotic boarding"
Prós: "Movies."
Contras: "No leg room."
Prós: "Stuff"
Contras: "Lack of snacks"
Prós: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Contras: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Prós: "The airport it's very nice and clean.."
Prós: "Very nice flight"
Contras: "Food was too salty"
Prós: "Hot towels distributed before meal."
Contras: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Prós: "Great crew and discovered blueberry juice."
Prós: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Contras: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Prós: "Great gate and in-cabin crew. LOVED this flight."
Contras: "Nothing to report"
Prós: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Prós: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Contras: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Prós: "Finnair is great when nothing goes wrong..."
Contras: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."
Contras: "the flight was 2 hours delayed."
Contras: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."
Contras: "Plane too small. Avoiding Airbus jets from now on!"
Prós: "Everything went smoothly"
Contras: "announcement in English hard to understand"
Contras: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Prós: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Contras: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Prós: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Contras: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."
Prós: "They waited with connection flight."
Contras: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Prós: "Everything was great. They made a nine hour flight actually enjoyable."
Prós: "Good food, two hot meals."
Contras: "Unfortunately the flight was done by HiFly , not Finnair. Boarding took almost two hours, the whole flight crew behaved is if they were doing everybody a favor by being there. Entertainment options included like 6 movies and 2 tv shows, only 2 movies were more or less new, not much for a 10.30 hour flight. We really enjoyed our experience on the outbound flight with Finnair and were looking forward to this flight also, but Finnair didn't service this flight."
Prós: "Blueberry juice!"
Contras: "No food."
Um sorriso da tripulação.
A falta de organização no embarque, à falta de preparo dos funcionários no embarque e no voo, minha filha pediu uma lasanha durante o voo e precisei por duas vezes chamar porque esqueceram os talheres, a lasanha esfriou. O senhor de idade que pediu água para os remédios e se estressou no final pela demora e o pedido ainda assim demorou a ser atendido. Fora o atraso de mais de uma hora
O encosto era muito inclinado pra frente. Além de ser muito apertado, a posição inclinada pra frente fez o vôo ser extremamente desconfortável. :-(
Tudo normal, não vejo a necessidade de de fazer um novo checkpoint quando não se tem malas de porão.
Sinceramente foi o pior serviço de todas as companhias aereas que jà viajei. Fico só por aqui senao tenho horrores para dizer
Delay nearly 2 hours, they know what they doing ,because if it was 2h delay they have to pay us. But luckily 1h48 min lol. Disrespect with clients
Como não consegui fazer o check in online no telemóvel tive que fazer no aeroporto e pagar mais de 100euros por isso! Gostaria de saber se isso é legal. Porque li que comprando através de outra operadora não deveriam ter cobrado
Ter vindo sozinho num banco e perto da porta de saida
Como sempre, a ryanair cumprir com os horários estabelecidos
Ótima viagem pessoal simpático
Contras: "Água poderia ser mais barata."
Prós: "Crew was okay ."
Contras: "The seats were very uncomfortable, dirty , and smelly"
Contras: "Going on time without delay, more staff to avoid long lines"
Contras: "Correu tudo normalmente"
Contras: "Entertainment online"
Contras: "They should have entertainment online at least by the app"
Prós: "Gostei da tranquilidade do voo"
Prós: "Price perfect, I love it. Seat great even for a very large person like me."
Contras: "Very hard landing, never hit the ground harder."
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Prós: "Tudo muito bem organizado"
Contras: "O espaco entre os bancos e ao menos água deveria ser ofertada"
Contras: "Instruções de embarque mais clara entre prioritário / não prioritário."
Prós: "It took off and landed"
Contras: "Ryanair is always the worst flight, so many corners cut"
Contras: "Não ter atrasado 5h"
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"
Contras: "Parading people outside in the cold before they were even allowing people on the plane. Half the plane probably got a cold."
Contras: "Desde a organização das informações para realização do Check-in até o atendimento durante o voo, a empresa deixa muito a desejar. Principalmente no quesito bagagem. Prestem muita atenção, pois eles não informam adequadamente sobre o despacho de bagagem, fazendo com que você desembolse valores absurdos no aeroporto."
Prós: "Nada"
Contras: "Perdi todas as minhas conexões"
Contras: "The flight attendant was actually reading from the shopping catalogue.. it was actually annoying and I couldn’t relax during the flight."
Prós: "A experiência no embarque foi PÉSSIMA, com a companhia RYANAIR, rnão desejo relatar nada do que tenha gostado."
Contras: "A companhia RYANAIR, não deixa claro a política de bagagens e na hora do embarque cobra por valores não informados antecipadamente."
Prós: "A educação dos tripulantes."
Prós: "Hacen lo básico"
Contras: "El proceso de abordaje"
Prós: "Gostei da experiência pois agora sei que não voarei mais com a companhia."
Contras: "Detestei o atraso de 1h20min, não gostei dos atendentes e nem da falta de profissionalismo. péssima empresa, não recomendo a ninguem. pouco espaço entre as poltronas, confusão e falta de respeito no embarque, sem contar que trocaram o portão de embarque 3 vezes e a região do portão 1 vez, de S para U, tudo isso de ultima hora e sem comunicação no alto falante do aeroporto."
Prós: "Gostei que a experiência chegou ao fim e serviu para nunca mais voar com a empresa."
Contras: "Detestei tudo, me fizeram pagar novamente a mala para despachar, pois falaram que as 2 malas extras que comprei estavam indicadas para a ida da viagem e não uma para ida e uma para volta. O voo atrasou 2h40min e ficaram dando desculpas de todas as formas possíveis. Ficamos parados dentro do avião por 1 hora até conseguir finalmente sair do chão. Pouco espaço para as pernas. Te obrigam a pagar para escolher onde quer sentar (se tiver em mais que 1 pessoa, na hora que fizer o check in te colocam de proposito um na frente do avião e outro no fundo, para que voce pague para trocar de lugar). No balcão de informações da empresa eles não conseguem resolver nada e se livram do problema que qualquer reclamação deve ser feita no destino final."
Prós: "Chegamos ao aeroporto 2 horas e 15 minutos antes do vôo. Tentamos fazer o check-in mas ainda não estava aberto. Na hora que abriram, fomos para a fila. Na nossa vez disseram que teríamos que pagar para poder fazer o check in no aeroporto, um valor absurdo de quase 100 euros. Não disseram em nenhum momento isso por e-mail. Não fomos avisados. Ontem, recebi uma e-mail da Cia, apenas falando sobre o procedimento da bagagem e nada mais. Não vou arcar com esse prejuízo, porque eles não avisaram que o check in tinha que ser online obrigatoriamente ou teríamos que pagar."
Prós: "Really nice crew."
Contras: "Terrible information service. There was a big delay and the passengers were waiting a long time into a hot bus until it return to the airport without any info."
Prós: "Seating was comfortable and more leg room than some other airlines random seat allocated no charge no complaint. Only bought cup of tea so can’t comment on food. Tea was fine."
Contras: "The seemingly squashy way of making sure hand luggage is tagged. Why not use a system of gradual approach. Don’t like euro charging if card used. Seems strange. Cash sterling ok."
Contras: "The flight was delayed by almost four hours."
Contras: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Prós: "Crew was nice and apologetic"
Contras: "We waited over 1 hour to board. The airport was small and packed with sweaty people and delays. Seats were tiny and uncomfortable."
Prós: "Price"
Contras: "Being charged €100 because I thought I had checked in my suitcases,but found out it was an option"
Prós: "It is a cheap flight. I don’t espect first class. The ride was smooth, the flight was cheap, the cabin crew were friendly and it wasn’t horrendously dirty."
Contras: "I had to print the boarding pass on my own, cannot get it at the airport. Also the fact that they delay in telling you where the gate is and then it is a 10 minutes stride to get there."
Prós: "There is nothing to like!"
Contras: "They have NO DIRECT CUSTOMER SERVICE NUMBER! How the hell was I to print tickets when I'm on vacation, I don't carry a printer. Checking in on-line is a joke. I got charged $165.00 at the gate plus fee's for one luggage. I won't fly Ryanair ever again and Im telling everyone I know also."
Prós: "O voo em si foi bom"
Contras: "Um atraso de 2h e estar 30 minutos com o avião parado e sem o AC ligado"
Contras: "Não me deixaram embarcar com a mala, alegando que ela estava fora do padrão. A mesma situação aconteceu com outras pessoas. Uma funcionária ficava na fila avaliando as malas que, segundo ela, tinham de ir para o porão. Ocorre que dentre todas as pessoas, fui a única a ser cobrada pelo despacho da mala. Pessoas com malas maiores do que a minha embarcaram sem multa. Além disso, a companhia parece um mercado à ceu aberto. Até loteria é vendida."