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Contras: "It was a very long flight and the leg room is too small especially for a very tall person."

Prós: "Great food options, very tasty. Crew was attentive, polite and professional."

Prós: "The flight attendants were very attentive."
Contras: "My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours."

Prós: "excellent crew, food entertainment and seats"
Contras: "They were the best among the airlines I ever used"

Prós: "One on the plane, the flight was fantastic! Great service and food. Comfortable for a long-haul flight. Very modern aircraft with nice entertainment system. Overall great experience."
Contras: "Scheduling! We were 4 hours delayed after I had already had a flight cancelled that day. And this 4-hr delay caused me to miss my connection. Turkish did take good care of me in Istanbul, though it was a very slow process to get a hotel with them. Also, my bags missed the connection somehow."

Prós: "Yas"

Prós: "Loved the amenities kit. The hostess was very nice and always helping with a smile."

Prós: "Service was fine, but we're of no help regarding late arrival and connecting flight status."

Prós: "The service was excellent, staff helpful and understanding."
Contras: "No business class priority boarding, no assistance available with transfer."

Prós: "Nothing. I guess the fact that I made it to Israel?"
Contras: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."

Prós: "Food excellent,crew are friendly, polite."
Contras: "Nothing"

Prós: "On time"
Contras: "Not enough leg room"

Contras: "Delay flight from istanbul."

Prós: "Organized overall"
Contras: "Cabin way too cold"

Prós: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Contras: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."

Prós: "Food and service"

Prós: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Contras: "No negative points to make."

Contras: "customer service needs upgrading"

Prós: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"

Prós: "Nothing"

Prós: "Flight was ok"
Contras: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."

Prós: "Perfect."

Prós: "Flight was delayed. Flight time was changed 5 times."

Contras: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."

Prós: "Much nicer crew and attendants. Generous service and alcohol... Helped with the sleep"
Contras: "Food wasn't as good"

Prós: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."

Prós: "Very spacious seats, attentive and friendly crew, delicious food selection and presentation of food, fresh food offered for snacks, outstanding lounge in Istanbul"
Contras: "Extra security check before getting on the plane during which my 11-year-old son was separated from me since they had different lines for males and for females."

Contras: "On our way back to US, we were kept in a small area with no air conditioner for one hour."

Contras: "Flight was delayed. Not good food service."

Prós: "Turkish airlines is a very friendly airline. They did a good job of making sure people were taken care of."
Contras: "I was traveling with a group and wasn't able to be seated with my group for any of my flights including a 12 hour transatlantic flight. For whatever reason, I couldn't actually check in for my flight and select seats prior to arriving at the airport. This happened with each ticket I purchased through every other agency except for orbitz.com. Not sure if that was a Turkish Airlines issue or a kayak.com issue, but it was very frustrating. When we arrived at the airport, we could no longer be seated together because everyone else had already checked in online and selected their seats for an overbooked flight. One of my group members was issued a standby ticket and almost didn't get on one of the flights that we paid a lot of money for. I would call this travel experience subpar, but I don't entirely blame Turkish Airlines for this."

Prós: "I definitely recommend Turkish Airlines because of the services offered and customer service."

Contras: "Food"

Prós: "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
Contras: "There was a long line at the bus gate B60 due to a lack of personnel."

Contras: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"

Prós: "Great"
Contras: "Great"

Prós: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"

Contras: "the kosher food was poor"

Contras: "Terrible service, unhelpful staff on flight and in airport."

Prós: "Courteous staff.istanbul"
Contras: "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"

Prós: "The seats were comfortable"
Contras: "The entertainment system was not operational"

Prós: "surpassed our expectation"

Prós: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"

Prós: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Contras: "Chaotic boarding procedures in Istanbul airport."

Prós: "Flight Service, meals on board, entertainment system, comfort, kits. Service on board is great."
Contras: "Service at Ataturk Airport, this place needs to be improved, also booking system that will sell tickets with more than 24 hour layover without mentioning on the site, tricks passengers to idea that they are leaving on the same day. I got stuck in Istanbul for 24 hours, just because tickets didn't mentioned date of second departure."

Prós: "Crews were friendly, on time take of and arrival. food was good"

Prós: "Crew was very attentive and respectful"
Contras: "I asked to be upgraded to the first class since I wasn't feeling well. There were many vacant seats and I was willing to pay the difference but I did not given any response other than they couldn't do it while boarding."

Prós: "Great service overall"

Prós: "*Lots of legroom *They still serve food! *Luggage fee extortion not as egregious as other airlines. *Nice entertainment system. Put simply: Turkish airlines is what most airlines USED TO be like about 25 years ago."
Contras: "*Boarding is usually a bit disorganized with people always trying to switch seats. *If you are flying from Germany to Turkey, get on early. The overhead luggage compartments fill up fast. *This is more of a cultural thing: but it is annoying that passengers routinely get up and start grabbing their bags before the aircraft has even retracted the speed brakes upon landing..."

Prós: "Good experience overall"
Contras: "Slow ticketing process and not so friendly staff."

Prós: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Contras: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."

Prós: "Nice crew short flight."
Contras: "Not much flight was too short to say"

Prós: "nice crew"
Contras: "old planes with bad seats and no chargers or entertainment"

Contras: "Poorly equipped aircraft. No charging stations. No video of any kind. Pitiful food offerings. It's a four hour flight. Gotta do better."

Contras: "flight delays altered all my further plans"

Prós: "Service and crew"

Prós: "Good food and crew"
Contras: "Free WiFi"

Prós: "crew was nice"
Contras: "our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous."

Prós: "Cabin crew was very helpful and polite"
Contras: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."

Contras: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."

Prós: "Everything"
Contras: "Nothing"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Superb flight attendants"

Contras: "I wasn’t able to fly because my passport was stolen"

Prós: "Crew were excellent!!!"
Contras: "Se headline"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Overall good, except one of the crew members"
Contras: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"

Contras: "Flight was on time and food was very good. Took wonderful care of us. Our first flight to Europe and first time on Lafthansa."

Contras: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."

Prós: "- Excellent service, food and entertainment. - Pilot compensated for the delayed take off"
Contras: "- The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate"

Prós: "The flight was full. service, food and entreatment was excellent"

Prós: "everything was good other than the entertainment package"
Contras: "not verymany movies to select"

Prós: "Good cabin crew service."

Prós: "Good pilots as usual new plane great service clean"
Contras: "Food could always get improvements"

Contras: "This flight was canceled. I’m late to my destination. I don’t travel often and this was a bad experience. I’m very disappointed. I’m not a complainer"

Prós: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Contras: "Lufthansa is a big name must do something for that"

Contras: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."

Prós: "Didn’t die."
Contras: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."

Prós: "Easy boarding comfort seats"
Contras: "No entertainment at all it is 2017 not from all countries but still need any kind of entertainment for a 3.20min flight"

Prós: "Friendly crew"
Contras: "when seats recline in economy you can barely get in and out of a seat"

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Very good travel , good airplain , and good kosher food"

Prós: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Contras: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."

Prós: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Contras: "economy: The chairs were ok but I've had better ones."

Prós: "Very organized"

Prós: "Rebecca was quite pleasant and also pleasant-looking."
Contras: "Rebecca didn't take me home with her. I'll try harder next time."

Prós: "Food"
Contras: "Crew very rude unlikely Lufthansa"

Prós: "Houve atrasos mas saídas"

Prós: "excellent service of crew."

Prós: "Cleanliness, entertainment"
Contras: "Food and legrooms have to be the worst in international flights."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Everything went as smoothly as possible. Would definitely recommend."

Prós: "lufthansa always on time, relatively comfortable economy seat with relatively enough leg room for a larger person. food was pretty good. no problems checking in. staff mostly friendly. the germans are efficient."
Contras: "one very rude flight attendant, the others were nice."

Prós: "It was perfect"

Prós: "Very nice crew"
Contras: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"

Contras: "audio very poor on movies (could not understand words)"

Prós: "Confortable seats and entertaiment"
Contras: "Late boatding"

Prós: "Nothing"
Contras: "Terrible staff"

Contras: "The plane was dirty and the stuff was extremly rude."

Prós: "Buenas actitudes"

Contras: "All"

Contras: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"

Contras: "my luggage had items stolen from it and i have not gotten any response from the airline regarding my missing items! im outraged"

Prós: "Everything went great!"

Prós: "Nothing."
Contras: "Same as above. Sorry."

Prós: "The smile of the personal when you get into the plane, Awesome"

Contras: "i was unable to fly due to the Hurricane"

Prós: "SAME THAN ABOVE"
Contras: "SAME THAN ABOVE"

Prós: "Attendants were respectful and caring"
Contras: "Space between seats and rows."

Prós: "same"
Contras: "same"

Prós: "Nothing"
Contras: "The unwillingness of the manager to help out a customer in distress."

Prós: "They let me sleep and woke me up to give me a beer."
Contras: "They asked me to not listen to music during the take-off. It bothered me, but i know they did it for safety reasons so its ok."

Prós: "Punctuality"
Contras: "Online checkin not available. It should be. Gate should be announced earlier"

Prós: "Nice airline. Would haoouly ride again."

Contras: ". . . because of delays. Cannot comment but see above."

Contras: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"

Prós: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."

Prós: "Selection of Mexican Movies"
Contras: "They should leave you peanuts even if you are sleep!! Hehehe lol"

Prós: "Attention"
Contras: "Seats are very tight, uncomfortable."

Contras: "Everything !!!"

Prós: "staff was decent, friendly, informative"
Contras: "out dated plane."

Contras: "They didn't announce the local time when we landed."

Contras: "Had trouble getting movies in English"

Prós: "Quick boarding, takeoff and loading off the plane."
Contras: "I paid additional fee for preferred seating and my seat did not recline."

Contras: "Ads while in the plane!"

Prós: "La atencion del personal"
Contras: "Todo me gusto"

Prós: "Same comments I made before."
Contras: "Same comment I made previously."

Contras: "Landing was rough but then it is Mexico City"

Prós: "La atencion."
Contras: "Faltan buenas películas y buena música."

Contras: "Please include fruits in the menu"

Contras: "My one piece that was checked in arrived one day after I did."

Contras: "Baggage claim was understaffed and slow."

Prós: "Loved the movie selections."

Contras: "the sandwich was on a croissant I rather had a bread."

Prós: "Una hora de retraso"
Contras: "Una hora de retraso"

Prós: "The monitors and the beverages"
Contras: "See above"

Prós: "Everything"
Contras: "No teen"

Prós: "Staff was friendly and courteous."

Contras: "I canceled my trip I'm going to use different Airline"

Prós: "Nothing"
Contras: "Everything"

Prós: "Check in was fast and with attention and good information about connections"

Prós: "Si"
Contras: "El clima"

Prós: "Todo fue excelente !"

Prós: "Eventually I arrived home."
Contras: "Landing on time but waiting almost 2 hours on the tarmac waiting for an open gate at LAX with no drinks or access to bathrooms."

Contras: "I got so scared to land because airplane was shaking too much"

Prós: "N/A"
Contras: "My flight was canceled. The airline couldn’t help me because I purchased my ticket through a 3rd party/ aka kayak. I filed a dispute with my bank for the purchase of a $3500 airfare that was required to accompany the $7000 trip I purchased, for the trip of a lifetime to see Egypt and Jordan. This ARRANGANT responded that they were going to take me to claims court. I purchased a flight to Cairo, There were no flights out of Heathrow. That was my connecting flight. Who is responsible ?? kayak, you need to be better than this."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Delayed"

Prós: "Great"
Contras: "Everything is fine"

Prós: "Crew members were all very nice"
Contras: "Long delays"

Contras: "Unbelievable waste of time and gross inefficient experience trying to get assistance service for a wheelchair abominable delays wrong numbers and general disconnection between ground services & personnel. No problem in New York with Delta no problem in Barcelona but London was a sad performance."

Contras: "Our flight was delayed an hour out of Denver and then 4 hours delay out of London to Lisbon. And, after that long delay they didn't even offer free water."

Prós: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"

Prós: "Good crew, friendly and plane was spacious and well equipped"
Contras: "Boarding and waiting to exit the plane were both very delayed"

Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"

Prós: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Contras: "Delays! Delays! Delays!!"

Contras: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."

Prós: "Decent snaks. It gets you there."
Contras: "It’s your basic flight from A to B. Nothing fancy."

Contras: "Was not offered a drink whole others around me were. Don't know why."

Prós: "Food was pretty good."
Contras: "The aeroplanes. Ran out of water shortly after takeoff. So no coffee or tea."

Contras: "Delays delays and delays"

Prós: "Nothing"
Contras: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."

Prós: "The service is fantastic. Very friendly flight attendants and very lovely meals. The boarding process was easy and pretty quick."
Contras: "The plane is just old. It needed to be upgraded about 10 years ago. It vibrated so badly on takeoff I wasn’t sure that the wing would hold. The movie screens are so small you can barely see them and they are very grainy. You can barely hear the movie with max headphone volume. There are no individual air ventilation systems above your head. It just badly needs an overhaul— especially for a flight that costs nearly $1,000 USD."

Prós: "I need to have leg room because I have a high risk for blood clots and need to get up frequently. I selected an aisle seat when I purchased the ticket, but this was somehow lost in the system and I was assigned a middle seat. Fortunately, an attentive desk agent found me an exist row window seat that was sufficient."
Contras: "I'm not sure what happened with the seating arrangements, but it was a huge hassle to have my selection invalidated at the last minute."

Contras: "Overbooked. Bumped off - next flight more than 7 hours later."

Prós: "on time, safe, not crowded,"
Contras: "no water or anything without paying extra. blase crew."

Contras: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."

Prós: "Arrived on time although departure was delayed. Cabin crew was vert friendlyand boarding was fast"
Contras: "Would have been nice if the reading material was not so beat up to match the plane's perfect interior, otherwise nothing to fault at all"

Prós: "Seats were somewhat spacious."
Contras: "This flight was also delayed twice. Once because the pilot was sick and again for weather. We sat on the tarmac for an hour. No food or drinks were served."

Prós: "Short flight - it was fine"
Contras: "All fine for short flight"

Prós: "We didn’t make the flight from London to Rome because of flight delays. there was a huge time delay with our plane sitting on at the terminal and unable to de-board due to scheduling errors. This delay prevented us from making our connection to our next flight and now we are staying in a mediocre hotel for the night and have to wake super early and miss a day of fun at our final desitination. In general I would just move on, but we heard the customer service agent reference that they over booked the two flights to Rome. I guess we were the u lucky customers x two flights because we didn’t get a standby seat in the next flight then the prior agent gave us positive hope that we would get on. Lesson- make sure you have at least 3 hours between connecting flights."
Contras: "Hearing that we were booked on an overbooked flight."

Contras: "The crew seemed very stressed about the flight being full and therefore was somewhat curt regarding baggage. Also, again not even a glass of water?"

Prós: "Surprisingly comfortable seats for economy"
Contras: "Again rude personnel. Paying for water after flying over 9hrs from USA was not cool."

Prós: "Flight was on time"
Contras: "BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."

Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."

Prós: "After flying internationally in business class for work a number of times, this was my first international flight in economy. Exceeded my expectations."
Contras: "Second leg of flight ran late but no big impact."

Prós: "The flight was pretty standard in most ways, nothing too great/too bad."
Contras: "The food service was horrible. After dinner service, that was it. I didnt see anyone in the aisles with water. But the worst was in the am (this was the Chicago to London flight) there was nothing offered before landing. My experience is that there is usually tea/coffee/a light snack. But not even water was offered. I have told this to a number of people to get their opinion. Everyone is surprised. On the flight from London to Lisbon, nothing but tap water was free."

Contras: "The male crew in the bag is not try to help people put on the carry on language to the top of cabin. He stood there and look at us. When I directed to him and asked for help, he just stood there for few sec. and decieded to help me but with an attitude. Same as the other lady need their help to put the backpack in, both male crests stood there and wasn't planning to help, and the passenger stood up and assisted her."

Prós: "Upgrades at the gate. $450 for premium economy and $999 for Business."

Contras: "Charged us for food and even soft drinks on an international flight! I haven't experienced nickel and diminig like this on a n Major carrier like this."

Contras: "In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???"

Prós: "The wide variety of movies"
Contras: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"

Prós: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."

Prós: "Everyone was very friendly and helpful. My only complaint is the turbulence, but there's nothing hat can be done about that."

Prós: "Nothing."
Contras: "1) Tiny seats 2) Rude service in the airplane and rude customer service in the airport boot at British Airways 3) Lost my flight to JFK as the transfer took forever 4) Accommodation after the airline screwed up was little to nothing."

Prós: "Flight was on time and pretty smooth"

Prós: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Contras: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."

Prós: "Comfortable seats"
Contras: "Have to pay for even bottled water or coffee."

Prós: "Staff was very professional and pleasant."
Contras: "There was no entertainment on this flight. I did not see any plugs to charge my phone and I don't think I had wifi."

Contras: "I asked for coffee. Paid 4 pounds for it, it was AWFUL. not brewed, no taste, bitter, no cream available to add to it. If you charge such prizes, you better offer decent coffee. I can get late or capuchino at Starbucks for less and far better quality."

Prós: "The flight was pretty much on time."
Contras: "It took a long time to get served and they ran out of options. There was only one meal served and then a granola bar offered and the flight was over 8 hours. The room between seats was too tight and I am a small person."

Prós: "quick luggage delivery in Lisbon"

Contras: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."

Contras: "Ma gestao expectactiva dos passageiros. Voo atrasado resultou na perda do voo de ligacao"

Prós: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Contras: "My 1 hour layover turned into a four hours past 2am arrival."

Contras: "Connection"

Contras: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"

Contras: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"

Prós: "Comfortable seats and functional entertainment"
Contras: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."

Prós: "The atención"

Prós: "Good flight"
Contras: "Nothing. Process was smooth"

Contras: "No entertainment or WiFi at all"

Prós: "Nothing"
Contras: "The service from the check in desk to the stewardess"

Contras: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"

Prós: "Crew"
Contras: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"

Prós: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Contras: "excessive wait and shuttling."

Prós: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Contras: "not much selection for in-flight food and nothing for entertainment. Rosario"

Prós: "Nice flight"

Contras: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"

Prós: "Good job of the tripulation"
Contras: "Audio of Entertainment, maybe was the headphones, but was not good"

Contras: "Jetblue Have a miserable attitude to their customer"

Prós: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Contras: "No outlets no individual monitors"

Prós: "That it actually happen. Poor communications from British Airways and American Airlines."

Prós: "Nothing"
Contras: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"

Prós: "Nothing"
Contras: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."

Prós: "We arrived safely and so did our luggage."
Contras: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."

Prós: "-Good entertainment options -During takeoff, plane was on runway for nearly an hour with no word from the captain about delays, etc."
Contras: "-Seats too cramped -I was not informed that the breakfast option of egg omelet contained pork. I cannot eat pork for religious reasons and was unhappy to see this -Food was disgusting - hire a new chef or change your menu options"

Prós: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."

Prós: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Contras: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."

Prós: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Contras: "Plane needs to be retired or retrofitted to accommodate smart device charging."

Contras: "Comfort of plane!"

Prós: "Crew did their best!"
Contras: "Our flight was delayed over 3 hours. Other Advantage members have already received bonus miles for their inconvenience. I am also an Advantage member and have not received bonus points and am unable to get ahold of anyone."

Prós: "Super smooth flight that arrived on time. Nice crew."

Contras: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Contras: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."

Prós: "Getting out of the plane! and the landing was very good."
Contras: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."

Prós: "excellent from ticketing to depaning"

Prós: "Da simpatia da tripulação."
Contras: "Nao consigo acreditar no aviao velho desconfortável sem televisoes individuais em um voo internacional de 7/8 horas... sendo que no voo de miami para Philadelphia havia. Pior cia que ja viagei neste aspecto."

Prós: "Not much."
Contras: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."

Prós: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Contras: "Nothing in particular"

Prós: "Crew and promptness"
Contras: "No entertainment for each seat. No cellphone charger."

Prós: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"

Prós: "Boarding was fast and easy gate agents were awesome."
Contras: "Older plane. Very uncomfortable"

Contras: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."

Prós: "Flights were on-time, planes were clean/newer, snacks were good."
Contras: "Their boarding/de-boarding process was quite inefficient - they have boarding zones, but then you just go to a shuttle and it's a free for all at the plane."

Prós: "Boarding, crew"
Contras: "entertainment, 1st luggage payment"

Prós: "On time, clean plane"
Contras: "A biscuit for snak"

Prós: "Entertainment"
Contras: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."

Prós: "Got me to Dallas"
Contras: "Delays, felt like a hurded cow"

Contras: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"

Prós: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Contras: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."

Contras: "They charged me for my baggaged. Said it wasnt included with the ticket"

Prós: "Food, Service, overall feeling of flight and crew"
Contras: "Leg room"

Prós: "The flight was smooth and the coastline views were amazing."
Contras: "No in-flight entertainment. Poor quality sandwiches."