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Contras: "The plane was cramped"

Prós: "Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding."
Contras: "See above. I will only buy further tickets directly from airline"

Prós: "Nothing!"

Contras: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"

Prós: "everything from the boarding and check-in process to in flight comfort."

Contras: "Better entertainment"

Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."

Contras: "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."

Prós: "Good crew"
Contras: "Was delayed outgoing but information was good"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Contras: "The flight had a departure delay of three hours. That was not fun"

Contras: "Food could be better"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Gate crew was friendly."
Contras: "United. Not Lufthansa. The ability to change seats early with United and be a recognized flier and get credit was extremely difficult. Very poor service."

Prós: "Crew was friendly"
Contras: "Lost my luggage and was late"

Contras: "See problem with the KAYAK reservation above."

Prós: "Pleasant crew"
Contras: "No complaints"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"

Prós: "Treated with kindness and courtesy by ground and cabin staff."

Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."

Prós: "Everything was on time, the service was very nice as well. No problems at all."

Contras: "Frankfurt Airport is awful! Finding how to go thru immigration and being sent to three different places. Trying to figure out how to get to baggage claim. And the. Sorting out trains into the city. Worse than Charles de Gaul and I thought that was the real rock bottom."

Prós: "Friendly crew. Flight left on time"

Prós: "Friendly crew"
Contras: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."

Contras: "Again 2 hours delay"

Prós: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Contras: "Nothing."

Contras: "Houve um atraso na saída de Munique."

Contras: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Contras: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."

Contras: "Flight delays,...."

Prós: "The crew was very friendly and helpful"
Contras: "I am lactose intolerant and there were few non-dairy options"

Contras: "Seat size and spacing is at an absolute minimum level even for small people."

Prós: "Shortbread snacks were awesome"

Contras: "The food was pretty dull."

Contras: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"

Prós: "Houve atrasos mas saídas"

Prós: "Upgrade!"
Contras: "Boarding a blitz chaotic"

Prós: "Our stewardess from Toronto to Germany was the best that I have ever had."
Contras: "Great trip."

Prós: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Contras: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."

Prós: "Fast check in and boarding. Courteous service."
Contras: "I did not get te entree of my choice on one of the flights."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Contras: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."

Prós: "I am memebr mike and more account"
Contras: "They inspired me to travel business class"

Prós: "The seats felt pretty uncomfortable after a few hours--they were much better on the Airbus 340-600. Pretty good leg room for a 6' person. The food was very tasty, and I loved that the utensils were real metal. The hot towels at the beginning and end of the flight were a nice touch. Lots of drinks too"
Contras: "The bathrooms were very small. The padding on the seat could've been better and it felt cramped when the person I front of me fully reclined their seat. Our overhead bin was used by the staff for storing cribs, so we had to use other bins."

Prós: "Food & Entertainment were OK"
Contras: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Klm's consistantly high standards in everything they do."
Contras: "Nothing"

Prós: "Flight was on time."
Contras: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Prós: "The crew."
Contras: "The time between flights."

Contras: "Delay due to strike"

Contras: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Prós: "Fantastic gate agents!"
Contras: "The food was terrible."

Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"

Prós: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Contras: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Prós: "Seat was good"
Contras: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Prós: "The entertainment was amazing"
Contras: "The seats were a bit hard"

Prós: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contras: "Everything was very good."

Contras: "There was no wifi on flight"

Prós: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Contras: "Larger meals."

Prós: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contras: "tough to sit on a plane for 9.5 hours"

Prós: "The crew was efficient. Flight left on time. Food and wine served."
Contras: "No entertainment."

Prós: "Good selection of movies."
Contras: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Prós: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contras: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Prós: "Good entertainment options. Nice flight attendants"
Contras: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Prós: "Arrived early!"
Contras: "Boarding seemed disorganized."

Prós: "Professional crew. Good boarding."
Contras: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Contras: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Prós: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contras: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Contras: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Prós: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Contras: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Contras: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Prós: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Contras: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Prós: "on time, and with snow"

Prós: "The flight attendants could not do enough for you."
Contras: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Prós: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Contras: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Contras: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Prós: "Very little if any."
Contras: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Contras: "OLD plane without comfort or entertainment"

Contras: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Contras: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Contras: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Contras: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Prós: "That we didn't crash"
Contras: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "Easy airport business"

Prós: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Contras: "lack of meal options"

Prós: "The cabin crew were fantastic and funny"
Contras: "Tiny seats"

Prós: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Prós: "Friendliest economy class service I've ever encountered."

Prós: "The service, entertainment, food, the crew, the aircraft were excellent."
Contras: "They put us in a Transavia plane."

Prós: "Buena comida a bordo y peliculas de entretenimiento."
Contras: "Asientos incómodos oara un viaje de 10 horas."

Contras: "A snack upon arriving"

Prós: "Seats were comfortable and staff was lacki g customer service"
Contras: "I felt abandoned by crew when asking for water"

Prós: "Everything"
Contras: "Nothing"

Contras: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."

Contras: "Better seats, better food"

Contras: "Flight was bit chilly, though that’s better than being stuffy"

Contras: "10 hour layover in Madrid was too long."

Prós: "not enough leg room. Tray too small."
Contras: "the above"

Contras: "Não apanhei o voo."

Contras: "Não apanhei o voo."

Prós: "seat empty next to me"
Contras: "food, flight attendants"

Prós: "Tudo"
Contras: "Nada"

Prós: "Tudo"
Contras: "Tudo"

Prós: "Speed of boarding and disembarking. Comfortable seats."
Contras: "Slight delay"

Prós: "The movie/tv selection was extensive"
Contras: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."

Contras: "Why you have to charge for the bags ?"

Contras: "The seat very tight"

Prós: "no stress, the crew was professional"
Contras: "all good"

Contras: "The seats were very uncomfortable for such a long flight."

Prós: "The cabin crew, the overall flight conditions."
Contras: "No entretainement and flight information available."

Contras: "Iberia lost one of our bags and also broke our stroller"

Prós: "Nice newer plane Both USB and power ports"
Contras: "There was a horrible stench of sewage much of the flight Meal choices were very limited Entertainment was pretty limited The wifi has a 200 MB limit -- I blew threw it despite spending 30 Euros -- that's never happened to me before One of the flight attendants was really out of it"

Prós: "The staff was very friendly, polite and attentive"

Contras: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."

Prós: "Arrived on time"
Contras: "The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com."

Prós: "Crew was friendly and very helpful."

Contras: "I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco."

Prós: "We left on time."
Contras: "We had to move to a different gate on arrival and that was an additional hour waiting. Felt like a sardine, absolutely no leg room. Had to pay extra to book a seat on an international flight."

Prós: "The flight was quick."
Contras: "It was incredibly close."

Prós: "Nothing."
Contras: "I left a day later. No effort made to change flight."

Prós: "On time"
Contras: "No service on board. Not even water was offered."

Prós: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Contras: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."

Contras: "After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!"

Prós: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Contras: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."

Prós: "I liked the Crew they were very patient with all the passengers. They were bunch of really annoying kids in front of me and handled them very professionally."
Contras: "I didn't like that I could not control the air in business class. I spent good money to sit up there and I would expect to have control of the air because I had a 11 hr flight in a 90 degree plane. It was really a uncomfortable. Also I didn't like that their was no sporting events or cooking channels to watch on my flight and the movie selection were horrible."

Prós: "Do comandante que simpaticamente explicou o que se ia passando"
Contras: "Quando chegámos de Figari e fomos logo fazer o check in não quiseram aceitar-nos porque o avião estava overbooked e tivemos que esperar até todos os passageiros estarem sentados sempre com o risco de nao embarcarmos, o que acabou por não acontecer. A sugestão era ficarmos a dormir em Paris uma noite, apesar de termos as reservas confirmadas. No gate foram simpáticos mas a funcionária do check in era uma francesa incompetente e antipática, que nem sequer conseguiu encontrar as nossas reservas. Tivemos que ir a correr ao balcão da Vueling e ainda nos ameaçou que o voo ia fechar...enfim, uma experiência a não repetir"

Prós: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Contras: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"

Prós: "Fast and clean. Smooth ride."

Contras: "1 hour delay upon arrival die to no available gates"

Contras: "Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!"

Prós: "The entertainment was good when it was working"
Contras: "Service was horrible. Announcements were not being made adding to confusion in the cabin"

Prós: "I like that it was a plane not so big, and there was more space between seats (more leg room) than in similar flights overseas in British Airways planes; the crew was always very friendly and the entertainment very good, lots of good movies to chose from!"
Contras: "The only thing I really did not like of this flight was that it was delayed For about three hours, which affected my plans in the arrival destination"

Prós: "Quick pickup of baggage."

Contras: "I am filing a complaint for my recent flight from Madrid to Chicago, IL on 2/26/17. During my flight, a five year old sat in front of me who was disruptive throughout the whole 9 hour flight. He was yelling and slamming on his tray table nonstop. This made it hard to sleep or relax on the flight. He was disruptive to everyone in the whole cabin. I tried to be patient, as it was a child, but when the child started climbing the seats of the row and kicking his legs in the aisle, I had to act. Not only was the child a hazard to the well being of the passengers of the flight, but he could have hurt himself. His parents did not seem to act on his behavior and did not speak my language so I was forced to approach the flight attendant in my cabin. I told the attendant, “N. Cara” as her name tag stated, how concerned I was with the child’s safety and how he was disrupting the flight experience of all the passengers on the flight. She was disgruntled as I was the third passenger to approach her. Instead of acting on the situation, she scolded me. In a rude and derogatory tone, she yelled at me claiming she couldn’t do anything and I should just move to a different seat. She yelled so loud she attracted the attention of all the passengers around. I am shocked and disappointed with the treatment and customer service I received from the crew on this flight. Furthermore, I recommend that the airline should ensure that their employees are competent enough to deal with situations where passenger’s safety are at risk. The fact that the crew member did not attempt to approach the child’s mother or address the situation at all was appalling. It should not be the customer’s responsibility to address disturbances or safety precautions on a flight. I do not think I was treated well on this flight and I am very unhappy with the services I received and paid a great amount of money for. I believe I should be compensated for the mistreatment I endured. This may have been the worst flight I have ever had and I do not plan on choosing Iberia Airlines ever again due to this experience."

Contras: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."

Prós: "Good Entertainment, ."
Contras: "Iberia Airlines The flight attendants on the Iberia section of the flight from Madrid to Chicago could have cared less. The plane was late and the crew could have cared less. They fasten seat belt sign was on way way too long with no turbulence so they did not have to open the bar. They would not serve vodka from the cart and you needed to go to the back of the aircraft for it. Will not fly Iberia again. ."

Prós: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. They always stayed positive. My family of 6 really appreciated. They have earned our loyalty."

Contras: "Late departure."

Prós: "Very cheap flight, they fed us a lot on the flight including ice cream and lots of leg room."

Contras: "O uso de mascara não foi obrigatório"

Prós: "TAP is great to fly, friendly, safe and solid, nice crew"

Prós: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Contras: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."

Prós: "Clear communication about delays and boarding, comfortable seats, great service."

Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"

Prós: "It was Okay"
Contras: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"

Prós: "Very happy with the service and seat comfort. Thank you"

Prós: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Contras: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"

Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"

Prós: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Contras: "No delays."

Prós: "Excelente"

Contras: "O voo partiu com um atraso superior a 1 hora"

Prós: "On time, very polite."

Prós: "Nothing stood out. Legroom was ok."
Contras: "Boarding was confusing and poorly managed."

Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"

Prós: "everything from the boarding and check-in process to in flight comfort."

Contras: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."

Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"

Prós: "Nothing."
Contras: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."

Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"

Prós: "On time"
Contras: "Food"

Contras: "Pontualidade e simpatia"

Contras: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"

Prós: "food and price"
Contras: "boarding... control the luggage size"

Contras: "Um atraso muito nenor"

Contras: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"

Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."

Contras: "Pouca experiência da tripulação"

Contras: "Ontem tripulação pouco experiênte"

Prós: "I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining"
Contras: "Boarding process too slow and delayed. Soup, always appreciated was lukewarm"

Prós: "Really spacious, clean and comfortable"
Contras: "Good service but not top of the line "go out of their way" service"

Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"

Prós: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"

Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"

Prós: "A short but very pleasant flight and food was served, excellent in every category."
Contras: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."

Contras: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."

Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."

Prós: "Pontualidade"
Contras: "Nada de mau a apontar"

Contras: "Atraso"

Contras: "Vôo com atraso."

Prós: "The tripulation are very nice people. The food is better last year. Is good."
Contras: "The space between seats are small."

Contras: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."

Prós: "I did like that the flight wasnt full"
Contras: "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."

Contras: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."

Contras: "Food was terrible ! Please change the menu ...."

Contras: "Atraso de 1h30m"

Prós: "chegar a horas"
Contras: "comida"

Prós: "Nada"
Contras: "Tempo espera"

Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"

Prós: "FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID)."
Contras: "The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;"

Contras: "Strike delay. Very poor food. Cramped chairs. I flight entertainment"

Prós: "Snacks were okay."
Contras: "Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee."

Contras: "Delayed takeoff. That happens but very poor communication about the delay."

Contras: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Prós: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Contras: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."

Contras: "Better pillows...as simple as that"

Prós: "the flight was on time"
Contras: "for sure the seats, the screens and bathrooms. the plane was so old!"

Contras: "O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia."

Prós: "nice crew on the Rome to US leg"
Contras: "Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’"

Prós: "Good service"
Contras: "Disorganized confusing boarding process, tight seats in coach."

Prós: "I don't think I say anything I liked."
Contras: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Prós: "I don't think I say anything I liked."
Contras: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Prós: "Nothing"
Contras: "There isn't enough space on plane to enjoy the flight, it was more of, you have to go from one location to another. If it was more than 2 hours, I would have hated it even more."

Prós: "All flights on time"

Prós: "We landed safely in Toronto"
Contras: "In this 10 hr flight cabin crew came down the aisle only twice to offer refreshments. There should have been offers of at the least water or juice more than twice on this length of fight. I was disappointed that there were no hot drink e.g. coffee or tea offered at any time, not even with the meal, but this was certainly the least of our disappointments. Only once on this flight did I see a cabin crew member smile. Don't know why, but they were a most unhappy crew that day and this was conveyed to the passengers. I find this hard to believe, and perhaps both my husband and I fell asleep for the few minutes this would have taken, but neither one of us saw a crew member check for seatbelts and seat position before landing in TO. Boarding gate wasn't announced until an hour before boarding, which on an international flight from a large airport was a little stressful, but I am assuming there was a good reason for this."

Prós: "short peaceful ride. Not much food could be served."
Contras: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."

Prós: "Not much. Mediocre everything. Was nice that the flight was not very full."
Contras: "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."

Prós: "we arrived on time, left on time. The crew was nice and looked after everyone."

Prós: "Nice new plane (Embraer), row 4 had long seat pitch"
Contras: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Prós: "Crew was pleasant there were many seats vacant"
Contras: "Flight boarding starte 25 minuets late"

Contras: "the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often."

Contras: "Because the flight was one hour and a half late"

Prós: "The fact that I had more legroom than I expected was surprising."
Contras: "The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment."

Prós: "Muffin distribution and the cushion"
Contras: "There was the used cups and dirts left in the pocket of the seat I was assigned. It was dirty and disgusting."

Prós: "Timely"
Contras: "Let you die of thirst until they finally get around to serving something"

Prós: "legroom, service, boarding, meals"

Prós: "Nothimg"
Contras: "My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg ."

Prós: "Nothing"
Contras: "Seats too cramped and close to facing seats."

Prós: "Confortable space, great food taste,"
Contras: "When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived."

Prós: "Operazioni di imbarco veloci ed ordinate"
Contras: "Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia."

Prós: "Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice."
Contras: "Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it."

Prós: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Contras: "Hmmm"

Contras: "you have to show all the empty seats at check in. I have bought a seat for 90$ and it was empty seats near me"

Prós: "Decent flight. On time departing and arriving. Luggage arrived with us."
Contras: "Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)"

Prós: "Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board"

Contras: "Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer."

Prós: "Boarding was on time for all my flights."
Contras: "KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account."

Prós: "Crew was ok.."
Contras: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Prós: "In flight entertainment was good. Lots of choices. Plane was clean. Staff was friendly."
Contras: "We had only an hour for our connection. Ordinarily, this is enough time. However we had to go through passport control during the connection and we almost missed our flight. When traveling internationally, this should be considered. Rome airport (FCO) could do a better job of managing passengers with quick connections. It was a mess."

Contras: "food"

Contras: "Entertainment options are very limited Check in is slow and the counters are not always open like in Delta. Food quality is very low"

Prós: "Almost nothing"
Contras: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"

Prós: "Flight was quiet and smooth"
Contras: "Food was substandard Leg space very crummy"

Prós: "Once arriving in Rome, the agents were very helpful in getting us a hotel for the night. However, at that point, it was very late and we had to wait for everyone else to be accommodated as well. It would have been a better process to have allowed passengers more information prior to arriving in Rome at 22:00"
Contras: "We missed our connecting flight to Palermo. For hours before, while we were stuck at Heathrow, we had little to no information as to what would happen once we landed in Rome. We were traveling with two small children and this was extremely frustrating and tiring."

Prós: "Entertainment choices, boarding efficiency, helpful staff"
Contras: "Delayed departure - then even more delayed arrival - stuck on tarmac. First row of extra leg seats are extra narrow to account for entertainment system."

Prós: "Nothing"
Contras: "You lost my luggage!!!!!! Now I'm standing in a long line with other lost luggage people. Düsseldorf is not a large airport and there was ample connection time. Not the way I wanted to start my vacation. Instead of driving south now I'll be waiting at the airport all day On the flight the seat in front of me folded back all the way to my head! How does that happen?"

Prós: "Not too much. Standard flight. They had ok wine I guess."
Contras: "Ancient planes. Had to use proprietary headphones, I thought they stopped doing that. No USB. Screens seemed 20 years old. It's 2017!"

Contras: "They forgot my luggage but knew exactly where it was was and got it to me the next evening."

Contras: "f"