As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Salimos a tiempo . El business es muy confortable"
Contras: "La comida horrible . No se limpian los baños"
Prós: "Terrific hot breakfast in bus. class"
Contras: "Window did not darken like the others."
Prós: "The crew was informative"
Contras: "Inflight sandwiches"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Prós: "Newer plane, crew was amazing, seats were adjustable"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Contras: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Prós: "Refeições de alto nível"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"
Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Seating is tight. The crew was great !"
Contras: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "The flight arrived a few minutes early."
Contras: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Crew was in a festive mood, the meal was unexpectedly delicious"
Contras: "Seats ok, but could be more comfy"
Prós: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Contras: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Prós: "Everything is alright"
Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Prós: "The crew was really friendly."
Contras: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Prós: "Nice people and good service"
Contras: "Not much"
Prós: "NOTHING"
Contras: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Contras: "Nothing special"
Contras: "Still waiting to board after missing this connection had to be booked on another airline"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contras: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Prós: "Good entertainment options. Nice flight attendants"
Contras: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Prós: "Great food"
Contras: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Contras: "Boarding was confusing and disorganized"
Prós: "The leg room, was surprisingly roomy"
Contras: "The food and that there was no entertainment."
Compramos assentos com a nossa localização preferida mas fomos colocados em outro local.
tripulação muito simpática
Avião sem nenhum tipo de entretenimento (pra uma viagem de 3h, achei ruim). Não ofereceram água, porém havia oferecimento de comidas e bebidas à venda onboard.
Tive duas bagagens extraviadas. A funcionária da TAP no balcão anterior ao embarque confirmou que minhas bagagens chegariam ao destino correto.
Bagagens extraviadas. Fiquei sem terno que vestir. Atraso de três horas. Perdi a conexão. Dificuldade em resolver administrativamente.
a pontualidade pode e deve ser melhorada. de resto a experiencia podemos considerá-la como normal
O voo de conexão de Lisboa para Amsterdã deveria ser fornecido ao menos um lanche pois, já estávamos há 10 horas aguardando, vindo do Rio de Janeiro! Os lanches eram pagos!
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
considerei um absurdo que passageiros da classe executiva que pagam muito mais caro, serem tratados exatamente como os que compraram classe econômica, NÃO teve fila para classe executiva, nos colocaram no último assento do avião e mesmo pagando quase U$ 6 mil dólares o tratamento foi o mesmo de quem pagou U$ 400 dólares ... vou compartilhar com todas as minhas redes sociais ...
Contras: "O uso de mascara não foi obrigatório"
Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Prós: "Sleeping."
Contras: "1 hour delay Duden to luggages!"
Prós: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Contras: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "The boarding procedure was much more organized than the previous flight."
Contras: "They served fish on board, and the odor stuck around for awhile."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Nothing"
Contras: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Contras: "My luggage was lost for almost 2 weeks."
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Prós: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Contras: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Prós: "Crew was outstanding"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "Espaço"
Contras: "Embarque em Lisboa"
Prós: "Servicio"
Contras: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Contras: "Um atraso muito nenor"
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "Crew and on time flight"
Contras: "Entertainment"
Prós: "on time, food"
Contras: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Prós: "A short but very pleasant flight and food was served, excellent in every category."
Contras: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Contras: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "Serviço excelente"
Contras: "Nada"
Prós: "Crew service was excellent, food even hetter"
Contras: "Food was terrible ! Please change the menu ...."
Prós: "Overhead luggage space"
Prós: "The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful."
Contras: "We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it."
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
Very fast check-in and boarding
Not Transavia item, but baggie claim took more than 30 min
Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,
Horrible airline and airport
Contras: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Contras: "Water for free"
Contras: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Prós: "I liked the cost/revenue ratio"
Contras: "No changes to be made, or offer a free coffee"
Prós: "Friendly check in!"
Contras: "Extremely hot boarding and no air conditioning while waitin to taxi to runway."
Contras: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Prós: "clear information. good staff.good boarding return flight."
Contras: "monitors for flightinformation was not present. the stewardess was acting here performance for incidents. not 2019 anymore !!!"
Prós: "Price."
Contras: "they could offer at least water “on the house”"
Prós: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Contras: "It’s still a discount airline trying to squeeze money anyway they can."
Prós: "Professional and efficient, everything one could have hoped for."
Prós: "It got me here in one piece"
Contras: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
Contras: "sem cuidado com as bagagens, quebrou uma das malas"
Prós: "the date I take my flight, my father makes accident and I find no time to travel on the date of reservation"
Contras: "I have contact customer service to make the change of the date, it is answer me that I have not the right"
Contras: "It didn’t happen."
Prós: "Nothing"
Contras: "Physically stood in the sun on the tarmac for half an hour in Marrakech waiting to board the plane. Seating is so compact it’s physically impossible for me to fit, I’m 6’3” then it took an hour forty five minutes to get our checked luggage in Lisbon. Everyone was furious. No explanation from the airport or airline. We missed our hotel shuttle, missed our hotel checkin. Just terrible."
Prós: "Inexpensive fares are worth something. Where else can you fly half way across the EU for 150 euro? The crew was cheerful and helpful. Website, phone app and email reminders are great."
Contras: "You do pay alacarte for everything. And service suffers in the name of low price. Checked bags, drinks and food. Be prepared to walk or stand everywhere, baggage check-in at Orly is in the basement and the last areas 132. The gates are the last gates in the south terminal. And when you get to the gate boarding is done enmasss so you wait in line. But the fares are cheap."
Contras: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Prós: "The fact that we arrived to Amsterdan"
Prós: "The crew was so nice."
Prós: "We fly all the time and this crew is the best ever. They made us feel comfortable and not like a burden...even when my daughter was sick. I want to choose my next destination based on where they are going."
Contras: "Nothing."
Prós: "Thank you for being kind and helping us board efficiently. Nice, easy flight."
Prós: "weather cancellation...very accomadating"
Prós: "The check in and boarding processs was very quick and easy. Would recommend this airline"
Prós: "Unexplained lateness and slow boarding process but otherwise good flight"
Prós: "It was fast"
Contras: "N/a"
Prós: "everything was smooth and very convinient"
Contras: "there was no drinking water (unless you buy)"
Prós: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Prós: "This is the second time in a short period of time I flew Transavia from MUC to DUB and the plane had 1 hour 45 minutes delay due to "technical problems". Moreover I wasn't informed at check- in although the fact was known by then as mentioned on the departure board!!! I prob won't book anymore Transavia flights"
Contras: "When we booked there was no information about fees for checked bags. I tried to Ck in online and pay for our bags then but the payment didn't go through. At the airport they charged me even more than it would have been online. The bags cost more than our seats. We should have been told!!"
Prós: "Well organized at terminal. Note bag check not available until about 2 hr before flight. Check your ticket. Baggage was out fast. Flight on time."
Contras: "Single line for bag check, by flight, so took a while. Still plenty of time. Charge for each checked bag."
Prós: "Gate attendant checked us in with a smile! Super courteous, friendly and professional! Plane was super clean and tidy too!"
Contras: "Wish a small cup of water would have been available to take some headache meds...3 euros for water, now I really have a headache!!!"
Prós: "Excellent choice of food"
Contras: "The flight was delayed for about an hour and I don't remember there was an explanation for the delay. Also, the check in counter also opened late from the time it was mentioned."
Contras: "Was unable to reach Santorini due to extenuating circumstances. The Greek ferry system was not running due to worker strikes. Tried getting flight refunded but wasn't even able to get a personale on hold when I called. Was on hold for two hours and the line then hung up on me"
Prós: "Crew was friendly"
Contras: "Flight was 1 hour late departing"
Prós: "Gostei da pontualidade e da limpeza do avião."
Contras: "Vôo caro para uma empresa que se divulga entre as low cost. Caro para voar com bagagem de no máximo 10kg embaixo do banco dianteiro, pouquíssimo espaço entre as fileiras de poltronas, muitos passageiros e tudo pago dentro da aeronave, ainda por cima tendo que aguentar propaganda de Free shop."
Prós: "Once we figured it put, fast check in. Small airport, lots of construction."
Contras: "Poor directions at airport, messy boarding on busses"
Prós: "O avião bem limpo e conservado."
Contras: "Fila do check in gigante, confusa e lenta. O inglês da tripulação é bem difícil de entender. Preço."
Prós: "Fast boarding, cheap flight"
Contras: "Uncomfortable seats, some turbulence but I know that can't be helped!"
Prós: "Crew was nice and friendly. Quick boarding"
Contras: "No Free drinks. 2.50€ for a soda."
Prós: "The departure and the arrived went really a good flight"
Contras: "The flight was light more than 20minutes"
Prós: "Fast, simple"
Contras: "Had to pay for water"
Espaço para a mala de cabine
A pontualidade podia ter corrido melhor.
Prós: "Punctuality and professionalisms were at the best"
Contras: "All ok"
Prós: "Loved everything! Including the food."
Contras: "I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find"
Prós: "Good seats"
Contras: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Contras: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Contras: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Prós: "Seats were comfortable. The crews were helpful."
Contras: "Cleaner bathroom on the plane."
Contras: "Boarding was awful"
Contras: "If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers"
Prós: "Good movies."
Contras: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Contras: "Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers."
Prós: "Seats were fairly comfortable with decent leg room."
Contras: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Prós: "Nothing really"
Contras: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Prós: "Helpful services."
Contras: "Good"
Prós: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Prós: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Contras: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Prós: "Great wheel chair service"
Contras: "Polite customer service agent"
Contras: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Prós: "The crew were pleasant."
Contras: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Prós: "Good flight overall- staff lovely"
Contras: "Limited food choices"
Prós: "One positive point. The boarding went well. The flight took off before schedule and arrived ahead of schedule."
Contras: "Cramped seating. Flight attendants hardly seen (they are busy trying to sell stuff). Not a glass of water, if you get thirsty it's 3 euros for a small bottle. You get what you pay for..."
Prós: "Everything about the flight."
Contras: "Nothing."
Prós: "I liked the organization and service"
Prós: "Film selection"
Contras: "Food was disgusting"
Prós: "Da tripulação."
Contras: "Atrasos, serviços, ausência de refeições/ refeições pagas"
Contras: "They change my flight, and I had no kosher food in the other one"
Prós: "Everything was perfect, highly recommended"
Prós: "Punctual, clean plane, friendly service"
Contras: "Everything was as expected. Full flight!"
Prós: "Every person was friendly."
Contras: "Our flight was delayed an hour."
Prós: "Staff was ok."
Contras: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Prós: "Nothing"
Contras: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Prós: "Everything was generally good. Food was slightly below average."
Contras: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Prós: "Que sendo uma AEROLINHAS low cost possa levar uma mala de23Kg. Isso foi excelente."
Contras: "Que o vôo demorou e perdi meu trem para ir desde Nice Saint Augustin até Nice Ville. Outra coisa que detestei, não sei culpa de quem foi...Se da aerolinha ou do aeroporto, foi a mudança de Gate umas 3x. Isso foi uma piada."
Prós: "Problem was, my luggage didn't arrive. I am now in front of lost and found desk, expecting it will come one of next days. My additional problem is, I am traveling on Wednesday in remote area by car and need desperately my luggage!"
Prós: "Gentileza da tripulação."
Contras: "De graça, nem água. Tudo é vendido a bordo."
Contras: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Contras: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Prós: "The on board crew was very helpful."
Contras: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Prós: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Contras: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Prós: "Tons of food"
Contras: "Terrible in flight entertainment selection"
Contras: "Seats had no cushioning on bottom or back"
Contras: "Baggage handling"
Prós: "Nothing"
Contras: "All of it. Missed an event because of their delay. An event I paid for."
Prós: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Contras: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Prós: "Same as above"
Contras: "Same as above"
Prós: "Great food and nice crew. They had good tv shows."
Contras: "I don't have anything to complain about."
Prós: "I loved the crew and the ease of boarding"
Contras: "I had a full day of flying, and there weren't any snacks made available!"
Prós: "I liked that my seat was by the window and I saw the most beautiful sky in my life! And the seat next to me was empty so I was able to stretch my legs and even lay down to sleep. The crew was very attentive and knowledgeable. Food was very good, I was just glad that I was fed."
Contras: "The only thing I didn't like is that turbine was blocking my view but I wasn't a big of a deal at all. I was just happy that all that long flight I was sitting by the window and was able to see the sunrise."
Voo cancelado!!! Sem alternativas!!! Com voo de ligação para apanhar e sem alternativas! Muito mau
Pra mim correu muito bem a viagem
Tripulantes educado , serviço nada de especial
Gostei de nao ter pago valor a mais pela mala de cabine
O que podia ter corrido melhor: Estava super satisfeita com lugares que nos foram atribuídos aquando da compra dos bilhetes e chegados ao avião, Alteraram os nosso lugares.
O comandante foi sensacional, saudou os passageiros olhando para todos. Explicou o motivo do atraso. Foi extremamente simpático convidando crianças e depois "crianças grandes" a visitarem a cabine enquanto aguardávamos a liberação da decolagem! Sensacional!!!
Voo impecável. Houve uma senhora que se sentiu mal, com ataques de pânico. Podiam ter levado para uma área do avião mais confortável mas não sei se há. Um dos tripulantes nao a largou e cuidou dela e do bebé, foi super!
Estava um calor absurdo dentro do avião.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
Algum entretenimento (televisão, música…)
Prós: "N/A"
Contras: "Not cancelling this flight and 5 other flights."
Prós: "The seat was comfortable."
Contras: "We were delayed for nearly an hour."
Prós: "Nothing stands out on this flight"
Contras: "No delay, the same reason was used on our flight out. Had to wait for staff to join this flight, surely they would have know the night before. No hand luggage which would save a great deal of time"
Prós: "There was a 2hr delay and communication from the pilot was misleading at often times"
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Prós: "Finally arriving at London Gatwick."
Contras: "Cabin crew could have been more friendlier and welcoming. The delay of 4 hours was not due to the passengers!"
Contras: "O voo atrasou 1 hora."
Contras: "O espaço entre as poltronas é pequeno demais."
Prós: "Seating fine, staff friendly"
Contras: "More help with descending from aircraft to bus for less able passengers with bags, not everybody needing help comes under the category of disabled"
Prós: "Ease of booking and no fuss boarding"
Contras: "Explanation of what easyJet plus is all about when booking flight"
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Prós: "Avião limpo e confortável"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Contras: "Assento desconfortavel para dormir."
Prós: "Everything was fine apart from the delay in flying out. I am a Special Assistance traveller and due to the delay I had a very very long and late journey back home. So the delay added two hours (plus the flight delay) to my trip home from the airport."
Contras: "See above"
Contras: "Too many delays with a lot of miss information"
Prós: "Na verdade não gostei dos assentos apertados e de não ter como carregar o celular."
Contras: "gate closed 1 minute early so intern missed the flight"
Prós: "Tripulação mal educada e grossa. Terrível."
Contras: "Ter ido por outra companhia aérea."
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Melhor pouso que já tive."
Prós: "A good range of cafes at Gatwick while my wife and I wait 7 hours at airport for next flight"
Contras: "Easyjet's abysmal customer service. We are at gate 40 minutes before and are waiting to board only to find out that they have closed the gate early due to few passengers,wiyhout making any announcement. The airplane is still standing right there but they say we can't board as they have closed the doors. To make things worse, Easyjet refused to pay for the replacement flight, let alone compensate us for the flight we missed (cutting our 2 day holiday in half practically)."
Prós: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Contras: "We will seriously think of a different air line"
Prós: "nothing"
Contras: "poor customer experience, ridiculous bag fees, horrible seats"
Prós: "Pontual"
Contras: "Nem uma água de cortesia."
Prós: "Preco"
Contras: "Sem servico gratuido de alimentaca"
Prós: "What a landing from the pilot. Straight from the aviation textbook."
Contras: "12 min delay."
Prós: "Normal."
Contras: "Devter um atraso superior a 1:30"
Prós: "Appreciate that the situation with the Virgin flight meant that safety checks had to be completed before we could take off. Cabin crew were very chatty, but a free drink or packet if peanuts would have been appreciated. Had a similar delay with a BA flight in June and they gave us a soft drink from the bar as a gesture of goodwill."
Contras: "Once airborne, it would have been good if the pilot could have made up lost time and got us to Malta with less of a delay. Bloke next to me was downing beers and either had a stunning hangover or raging cold. His eyes were bright red and his breath was hideous. Made the whole flight a really unpleasant experience."
Prós: "the ticket assistance was helpful afterwards and seemed to by sympathetic to our plight."
Contras: "We arrived early to airport but it took almost an hour to go through check in..We arrived early to airport but it took almost an hour to go through check in... we did not account for the long security which held us up.. it would have been nice if they would have called us out over the intercom and if need be held up flight as we were running from security to the boarding area. Afterwards the guy at the desk was not helpful at all and told us to leave the airport and then go back to the ticket booth.. if they could have made a call that would have been nice."
Prós: "Efficient bag drop"
Contras: "Plane delayed, lack of information. No reason given for the delay when on board. Plane microphone much too loud it was distorting"
Contras: "My flight was delayed more than two hours. They informed gate number at the last minute and changed the gate twice. Passengers had to running for catching the flight."
Prós: "Good price and a very comfortable journey."
Contras: "All was good."
Contras: "O vôo atrasou e perdi o horário do meu ferry boat"
Prós: "Super quick boarding and luggage retrieval, didn't really speak to any of the staff but all seemed lovely, and everything was clean too, flight did what it's meant to"
Contras: "Not as much room as on other air lines to sleep with your head on the table (but you might not sleep like that so would be fine)"
Contras: "Easy jet late yet again, no food on board. This is becomming a typical occurance out if Luton and its just not good enough."
Prós: "Didn’t die"
Contras: "Hour late Packed like cattle into waiting line Had to walk 10 miles to baggage claim"