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Friendliness and accomodation by the staff and overall luxury of facility not applicable
great room, excellent restaurant
There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.
Nós ficamos duas noites para uma divertida viagem de fim de semana. As camas eram super confortáveis e a localização era ótima! A nossa parte favorita foram a bicicletas que eles têm disponíveis para você explorar a cidade!! Tivemos uma ótima experiência e recomendamos bastante este hotel!
Tudo foi bom Os cobertores eram um pouco confusos ..
Location is great, facility is amazing, and staff was exceptional! Bed was a little firm but still got a good nights rest.
The location on the water front is potentially nice. (1) Took well over 1 hour to check in at 2;30PM -- no rooms available! (2) Noisy. Lots of ambient street noise
they brought a mini-fridge on request. lots of plugs for charging. Nice location, close to waterfront park and quieter than mid town locations.
We were able to walk or catch the trolley and go anywhere we wanted. It is quite central so we could see lots of attractions Great place
The view was beautiful. Very nice employees.
very walkable, close to theater and parks, walk to the river, I like a firmer bed but no one else in the party had bed issues
Localização, atmosfera fabulosa, excelente equipe, idem para o bar e comida. Definitivamente voltarei na próxima vez que visitarmos Portland Adorei tudo!
A equipe era muito hospitaleira
Excelente localização perto do Grande bares pubs e restaurantes
I had a good experience. nothing!
Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.
The air conditioning was very noisy, and we had to turn it off which made the room uncomfortable.
Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good. Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.
I love the location, the staff, the old world charm, how accommodating everyone is. I'm not sure I love the new modern furniture in the lobby area.
Clean good complimentary breakfast and drinks Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay
Lack of cost effective or variety menu selections in steakhouse
The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.
Location close to everything! They charge you for wifi , why!?!?!
Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help. Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.
The hotel is nice and in a good location I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.
Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect. The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.
Loved the bedding. Slept great. I did not like the bathroom sliding door. To slide it open is heavy and unsafe when it is open. Almost walked into the mirror. It is beautiful though.
This was a complete random choice thru hotel tonight app but I could not leave once I saw the lobby : the citizens bakery and then the amazing room : I ended up extending my stay thru 9 more days! Great happy staff and excellent realistic affordable room rates made me continue to call this home / I'm happy there and I consider it my new Portland home when I'm in town Everything was awesome. Great gob everyone!
Total redo of an older hotel. Very modern. Love having the coffee shop downstairs to grab breakfast at in the am and the hotel restaurant upstairs in fantastic. Great location with easy access to the MAX train lines. No issues. The parking at $25/day is high.
We loved everything. The bed was very comfortable. The room was beautiful and spacious and modern. The shower was amazing. It was huge and had 3 different shower heads. All of the staff was super friendly an amazing. The girl working the front desk upgraded us to a suite. without any charge just because we had mentioned it was date night when she asked us what brought us to Portland. The room we stayed in had floor-to-ceiling Windows which was so pretty at night. We have robes too. as a woman the other thing I loved was our shower head shampoo conditioner and body wash pumps on the wall. I normally bring my own shampoo and conditioner when I travel because in those little tiny bottles there's never enough product. So being able to use as much conditioner as I needed was a definite plus. We also had dessert at the restaurant which was super delicious. It was a gorgeous evening in the rooftop bar is lovely. Overall it was a wonderful experience and we will definitely be back.
Staff was super great! Room was clean. Great location. Worth every penny! The wifi only last 30 minutes unless you pay extra.
Excelente localização Excelente equipe Limpo Manobrista Estacionamento muito caro Estacionamento sem manobrista do outro lado da rua Quartos semelhante aos hotéis mais baratos orçamento fora do centro da cidade
A equipe foi muito agradável e útil. Sem ventiladores no banheiro, a vista era fraca, sauna e sala de vapor ficam em outro edifício, o que eu achei irritante.
Excelente localização. Era bom e limpo. A equipe é simpática O quarto em que ficamos é um quarto standard com cama king size. É minúsculo. Acho que era pra ser para um hóspede só. Meu marido e eu nos sentimos confinados. Não há Wi-Fi gratuito no quarto, apenas no lobby.
Adorei a qualidade do serviço ao cliente, comida e localização. Eu não gostei de pagar US$ 5,00 por uma garrafinha pequena de laquê
Eu estava quase terminando de fazer o check-in quando me disseram que haveria uma taxa de check-in antecipado de US$ 25.
A moça da recepção foi excelente. Primeiro eu fui para o Hilton errado, que fica em frente, e ela fez o meu check-in da mesma forma. Depois, minha esposa e eu fomos conhecer a cidade. E lá estava ela na recepção. Ela nos deu ótimas orientações e ótimas sugestões. Loiro de óculos. Adoramos tudo
Perto do aeroporto Pouco velho, precisa de atualização
O preço Não há elevador no hotel
Tudo foi bom, valeu o preço. Travesseiros!!! Eles não eram muito confortáveis, muito irregulares.
Muito limpo, funcionários simpáticos e uma boa tarifa. Eu tive uma boa estadia!
Serviço Papel fina paredes
Front desk and bell staff we very friendly and helpful. Everything was great.
The hotel is close to many great restaurants and theater. The staff were amazing - and the attention to detail and creative touches are very appreciated. No shelf or counter in the bathroom is annoying - but the ambiance and details outweigh that!
the room was clean lobby was way to small and noisy
housekeeping was excellent banquet staff was excellent excellent location hotel for 20s and 30s Front desk staff was all business, condescending and rude our king room was miniscule bathrooms lacked safety bars parking rules were never made clear
Stylish, attentive service, cool bar, boutique nature of facility Justlocation is just a bit out of way but that could considered both a positive as well as negative
I love this hotel and stay here every time I go to Portland. All of the staff, from the housekeepers, valet, bartenders, and the front desk are happy and kind and will go out of their way to make you feel welcome.
Great location and decor. Well maintained and clean. Downtown and Washington Park were easily accessible by foot and the light rail. Staff were very friendly. Room was incredibly small, especially compared to the Marriotts I stay at for business. My room was also next to the elevators so glad I brought my ear plugs.
Clean room, well kept, and decent location Small room, very expensive parking
Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
Room, hotel, staff, service, awesomeness Single ply toilet paper
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
Loved the attention to detail and the French Press coffee in the room. My husband did not like the fitness room. Too small and only one option for weights.
Big room, nice tv, very comfortable beds, good friendly service Bathroom was a bit on the small side. All of the food and other assortments were VERY overpriced. Maid also came in without announcing herself. Sheets had some crumbs on them when we came in.
Staff attentive to requests and very personable! Everything was super clean.
The location of the Heathman is in the heart of downtown Portland and close to everything. The amenities are plenty and the dinner restaurant room service is excellent. We stayed in the Oregon Symphony suite and the decor is amazing with plenty of extras. In room French press coffee is a great touch. Customer service is excellent and the staff is sure to make your stay memorable. The late night food service menu could stand to have more choices.
Although room was located on the 6th floor, the continuous noise from a generator on the ground floor was so loud it ruined our sleep and stay
The hotel was great. Location was easy, the room was beautiful, and the staff were friendly. The french press in the room was a perfect touch and the corner view was perfect. Check in and out was incredibly quick and easy. Really a great staff. The walls were paper thin! Twice we had a grumpy neighbor come and bang on our adjacent door telling us to quiet down. first time we were enjoying some wine and we did get in a bit late, so understandable. The second night we were simply watching a movie at 8pm. Ridiculous thing to deal with considering how much we payed to stay there. In the mornings when they woke up I could hear them arguing over itineraries and even zipping up their luggage. Careful those walls are THIN!! This was the executive king room.
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night. The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
Classy place and Beer happy hour were amazing. Room size was a little small.
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
Very clean and tastefully appointed. A great place to decompress. Nothing
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
Friendly Bartending Staff at Imperial.
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
the hotel staff did a very nice job of accommodating some specific requests, in collaboration with the hotel restaurant. contacting hotel personnel by phone was a chore - I was shuttled back and forth between the front desk and reservations until I found the right person.
The staff was excellent!
Our brunch at the restaurant was awesome. We were so happy to hear that they provided a free shuttle downtown, that was really helpful. The bed was so comfortable and all the towels and linens were super soft and luxurious.
Location was nice. Quiet, nice staff. No room facing the river has a river view, just a view of the trees but it still peaceful. The rooms are outdated. The bed (mattress)has been used for some time, it was like sleeping in a hole. cleanliness was fair, could be better. Overall it was a solid 3stars no more.
comfortable beds, scenery, walking path, restaurant I asked for a quiet room. I was told I had one but it was near the elevators. I also requested floor 4 or 5 but was told not available. A lady checked in, was told her mountain view room was not available and she was upgraded to river view at no charge, upper floor. this was after I checked in. The staff could have accomodated me but didn't.
spa was very nice (steam room and jacuzzi especially). hotel staff was always pleasant. breakfast was plentiful. good location--very quick drive to downtown portland. hotel was very quiet. beds were comfortable and windows were large (probably better to have a river view--ours was a "hillside view" of an office building). parking was overpriced--at the very least, having a valet was a little silly (the valet would essentially run across the street to get our car, which we could see from the front of the hotel. also, we came in late a few times and had to park ourselves). the valets were always very nice, however.
Great rooms Paying $19 for parking!
Very nice hotel and use of the spa facilities was a wonderful perk! Loved it!
Loved them location. Beds were very comfortable. The spa was great....loved the massage There was no shared (male/female)whirlpool or sauna areas. Would have used those more if could have used with my husband instead of in the locker rooms as separate facilities
The food at the adjoing Aquariva restaurant was superb, as was the service in the restaurant. Limited ambience for a weekend night, however, the great views more than compensate. The staff lacked execution and follow through. Front desk forgot to make the dinner reservation for the evening of my birthday. The sauna did not function early mornings even though the 'spa' opened at 6am. Despite the beauty therapist being a wonderful conversationalist, the facial I recieved did not deliver on the content information for that facial. A mask applied before cleansing, a gloopy cream to cleanse with steam blowing onto my face for a good 30mins and then a toner to 'close' the pores for a $100+. A week later still no response from the Reception Manager or Salon Manager, as advised by front desk. Not a note from the hotel that it was actually my birthday during my visit there. Extremely poor customer service on all account
As almost all travellers to this location (out of city center) arrive by car, they need to more prominantly warn customers that the actual cost for a night stay includes $30 charge.
Room was comfortable. Place was far from anything (shopping, business district, major transportation). Also, phone was broken and showerhead didn't work well.
Great location, very friendly helpful staff, comfortable bed, lots of natural light, hotel restaurant had good happy hour and great food Room did not have closet or iron. Was surprised that for the price we paid, there was nowhere to hang nicer clothes.
I didn't get a chance to exploit all the amenities. Shame on me.
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location cost of valet parking, only on site option, 35.00
Location, view, staff
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Having good quality, well maintained (free) bikes available was a plus especially since Portland is such a bike friendly city. Happy hour reception in lobby, happy hour in bar, the staff, so many wonderful things about this hotel! We loved it!! Free coffee was provided in lobby was taken away at 9 am. As travelers sometimes we like to sleep in or would like an occasional late morning coffee, but they did accommodate in restaurant so how can we complain?
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Location and size of the rooms. Management during the day did everything to accommodate. Gave me giant rooms. Free wine. The view was amazing. No room service after 11pm. Night shift not the most educated or friendly.
Restaurante foi ótimo. O quarto era limpo e confortável.
Hotel tranquilo e confortável, com localização central, funcionários atenciosos e uma agradável atmosfera de convívio.
Vista, limpeza, habitabilidade, serviço A cama machucou minhas costas (não é normal), jacuzzi barulhenta, zapear pelos canais de TV era um pouco estranho.