Aluguer de automóveis - Portland

Dirty inside and out

Contras: The interior was kind of nasty even for a rental and it was hard to see in the mirrors because they were so dirty. Also I'm 99% sure the car didn't have washer fluid (Theres a non-zero chance I just can't interpret instructions correctly), which made driving very frustrating.

Worst experience ever!

Prós: That they were prompt on returning my money!

Contras: They took my reservation, took my money, didn't have a truck like the website said it would. Then I was sent almost an hour away to another location. Which also didn't have my vehicle. Then they told me that the price was wrong on line and that I would be charged another $900. I said no thank you and asked for my money back.

Need more customer service

Prós: I was upgraded to a full size car because the compacts were all gone. Nice but too big.

Contras: There were not enough customer service reps at pick-up. A long line of about 10 customers and only 2 reps. Took over 30 minutes just to get my car (which was not what I wanted). Returns do not open until 4AM and my flight departed at 5AM. Would be nice to know for future rentals.

Paid higher prices due to mix up in dates.

Contras: Car was terrific.

Poor communication

Contras: The online and in person customer service are two mindsets. Policy changes, irritated customer in person service, and inconsistent requirements leave for tense interactions after long flights. Customer service training in this industry really needs to be at the top of their game.

Mitsubishi Mirage uncomfortable

Contras: The MItsubushi Mirage is one of the most uncomfortable cars I have ever rented. In addition, it is a noisy car. I have rented far more comfortable and quieter economy vehicles.

Gotchas add up to big costs, this is about the rental process

Prós: nice truck . this is about the rental process not pickup & dropoff locations. thats a deflection.

Contras: 1 - A 12ft truck was reserved & confirmed. But later at the rental counter, it had been rented out already. Only 16ft available. Is someone reimbursing my fuel cost delta? 2 - Confirmed cost $431. Credit Card payment > $530. You think it would show me the tax & extras? Yes in the fine print I later saw a note about taxes, It's is still a cloudy way to do business. another lesson learned!

Filed a claim on me

Prós: Friendly lady. In and out of there is a heatrbeat.

Contras: A month and two days after my drop off, I received a call from Viking Billing Services notifying me that a claim was filed on the rental for damage totaling over 700 dollars. I drove the car straight from Bend to Portland and returned it in the exact same condition as it was given to me. Either the did not read the previous damage report or they caused damage after I dropped off the car and tried to bill me for it. The friendly woman who checked the car in gave me a receipt standing right next to the car and had no damage to note. The claim, as of now, has been dropped, but only after over an hour and 5 phone calls.

Service

Prós: The car itself

Contras: There were only 2 reservationists st the Avis counter on our arrival. Process took 90 minutes. There were no cars available and we had to wait

Contras: I was given an incorrect address for the rental office. Then I found out they wouldn't let me pay with a debit/credit card. Back to the airport and switch to Dollar Rental which did accept my card.

2-1/2 hours to get a car ???

Prós: Not a thing

Contras: 2-1/2 hours waiting, then the people are rude. Never again. Never, ever again.

Just ok

Prós: Nothing stuck out,

Contras: The description said airport pickup, but it was off airport, which was extremely disappointing. When I got to the location there were 20 people in line and only 2 people working. From the time we took the shuttle to driving out the lot it took over an hour. If I would have known it was off airport I would have chose a different company even if the price was a little higher.

Contras: Poor customer service; long lines at the rental counter. Poorly maintained vehicle - tires had low thread.

Contras: The car ended up costng $450 instead of the $250 i was quoted by your website.

Contras: Essentially no signage for the return process--only for Avis. We had to get out of the car to ask where to go. Even the guys working admitted there was a significant problem.

Contras: No where in the reservation did it say that I could not take the car out of Washington or Oregon (at least that I read)

Contras: Place is too expensive, customer service did not even try to help me after I had gone downtown to pick-up car and they were closed etc.,-something they forgot to inform so I had to return back to the airport- and got taxed airport taxes, and rude service

Contras: I have not received a receipt via email as I had requested at drop off.

Prós: Car ready on time, employees easy to work with

Contras: Car dirty inside and very dinged up on the outside. Battery died unexpectedly and we had to get a jump. Key fob would not open trunk - would only open using latch on driver's side by seat.

Contras: I had input an airport address but when I went to get it it was a downtown location.

Easy rental but price inaccurate

Prós: Clean car, easy location via MAX lightrail. Staff generally friendly.

Contras: Staff didn't fully communicate the fuel charges like $9.99/gallon + tax if they fill it for you after you return! Also the rate I booked online was different than what they charged me so transparency is helpful with these third-party bookings.

Horrible experience!

Contras: Thought I got a rental at PDX airport. It must've automatically bumped me to the nearest location so we went to the location, it was a hotel, nobody was working... and then had to uber to the next location. And almost missed the pick up due to traffic and the place closing at 6pm. Most stressful rental car experience I've ever had.

Prós: Quick return

Contras: Took over an hour standing in line to get car. Line just kept growing with no one moving for over 30 minutes. There were no computer problems, just a slow process for picking up cars.

Unreliable and disorganized

Prós: The car was nice. Good size for what I needed it for.

Contras: The day before my scheduled pick up I was called by the Hertz location informing me that they had a shortage of cars, and that hey were pretty sure that they would not have a vehicle available for me. I made this reservation and prepaid in full in February. I informed them that I had made the reservation to be able to transport my mother to and from her chemotherapy appointment at the hospital that afternoon, and that it was very important that I have a vehicle. They apologized and told me that there was nothing that they could do. They also recommended that I call when I landed in Portland to see if a vehicle was available, but again he told me he didn't see that happening. I asked about getting a refund so that I could rent from another place, and was told that they were unable to do that because I booked through a third party site, and that any refund would need to be taken care of through them When I landed there was not a car available. I had to take a cab to the hospital to see my mother, who made other arrangements to get to her appointment. They didn't have a car for me until 8 hours later. They didn't call me to tell me the car was available. I had to call them to find out. Went to the establishment, had a wait of 20 minutes. Was charged for taxes. Asked about getting a discount on my rental and they told me since I had prepaid in full they were unable to do anything for me. The windshield on the vehicle was filthy. They sent someone out to clean it. They did a really crappy job, and I had to take it to a gas station to clean the windshield. There was also less than 1/4 tank of gas in it, so had to fill up right after picking up the car. When I went to return the car, it was another 15 minute wait. This was a terrible experience. I have never had so many complications with a service that I prepaid 6 months in advance for.

Place didn't exist

Contras: Reserved a car to rent and when I got to the building it was no longer there. They wouldn't honor my reservation elsewhere. Was stranded in portland

Didn't provide the car

Contras: Was careless.

Contras: They did not have the car available for rent...I feel like they scammed us

Contras: Eles não têm o carro disponível para alugar ... Eu sinto como eles nos enganaram

Prós: Car was great, the whole experience was fine. The billing afterward is what wrecked the whole experience for me.

Contras: They charged me for a half tank, though I had filled up right outside the drop off station at the airport. Then working with customer service to receive a refund was a dozen of little hoops. The web portal wouldn't accept my ticket number, was so wasteful of everyone's time. I feel this is standard practice for them, to over charge people and see if they catch it. Total cost was twice what we were originally quoted, all because they messed up. It looks like they will refund, but it shouldn't have been a problem in the first place.

Contras: attitude of your employees is very poor. it shows you are a lower-tier organization. my fault. it's true...you get what you pay for. the only reason I went through your company is that the online site I went to didn't reveal your company until I made my selection. I will make sure I never go through your company again.

They were closed...

Contras: They were closed at the time we had scheduled to pickup the car. This end.

Really terrible experience with them overall

Prós: Nothing

Contras: Everything

Way too expensive.

Prós: The van driver who picked us up.

Contras: No bottled water and long ride from terminal.

Extra charges!!

Contras: Quite a ways away from the airport so know that. We rented our car for 2 weeks. A month and a half later we received a letter in the mail from Payless that there was "excessive sand" in the car. (We went to the beach. Yes, sand from our shoes was on the floorboards.) They said they were charging us $250 for cleaning the sand. $250!!!!!!!! You can detail a car which takes hours and pay a little over $100. I am fighting this