Contras: SPIDERS. Big spiders. And other insects. All over the ceiling. Needless to say, I didn't sleep well. Also because there are bars right outside the back windows. Definitely not what is advertised. It's also "self-service" so there isn't staff there 24/7. The area also isn't as great as advertised.
Prós: The night staff when we came back to check in after the earlier issues were very pleasant.
Contras: When we arrived at 2pm (check in time) there was a long queue of people trying to check in because the hotel was full that night and didn't have rooms ready. Because there was a big international sports match on that afternoon, we had to leave our bags and hope to check in later because we couldn't wait around for a room to become free. I think this is poor planning, and if the time between check out and check in is only two hours then the hotel has not left itself enough time to clean rooms.
Prós: Everybody friendly and helpful rooms were great would definitely use this hotel and recommend it
Prós: Being near city centre plus easy parking.
Contras: Parking should be free for customers. No toiletbrush in bathroom.
Prós: Clean, tidy and plenty of parking
Contras: Very expensive internet access and few tv channels..
Prós: The shower is brilliant
Contras: The beds are very hard!!
Prós: O conforto e limpeza do hotel, bem como a sua localização, entre o centro da cidade e o antigo cais (zona típica) de Cardiff.
Prós: Agradou-me a relação qualidade/preço, as acomodações do hotel são confortáveis e o pequeno almoço, incluido no preço do quarto, é extremamente bem servido. É ainda de referir o facto de ser disponibilizada internet por cabo gratuitamente.
Prós: Excelente relação qualidade-preço, localização optima (centro de cidade, junto de restaurantes e atracções turísticas, bons transportes para aeroporto)
Prós: Smart, modern look, friendly and very helpful staff
Contras: Not the best location, being near a busy dual carriageway, but close to the City Centre and Cardiff Bay
Prós: Staff were more thna helpful, rooms very clean and comfortable. Would recommend this hotel for sure!
Prós: Nice infrastructure, friendly staff
Contras: it is too noise. The location is not good
Prós: Family friendly hotel,Good location,very friendly & helpful staff and the hotel room was perfect for a family of 4 - very clean & plenty of space.
Prós: Enjoyed the fact that it was within walking distance to some interesting places (castle, museum, Sophia Gardens) and Queen St shopping centre.
Contras: Didn't like the noise of the streets bars but i was in a room on the wrong side of the hotel, a busy main rd was quite noisy but that wasn't a reason to complain.... Overall i thoroughly enjoyed the stay as did my friends
Prós: Great location next to Cardiff Castle. Room was very clean and comfortable.
Contras: Room was very noisy, plumbing noises all through the night.
Prós: I liked our view of the bay and the hotel was lovely.
Contras: It's the kind of hotel that takes itself too seriously. It was billed as a five star resort, but the only difference I could see between it and any other hotel in the states was the bidet in the bathroom.
Prós: All v new looking smart and clean. Good parking. Food a breakfast was v good. Good facilities in room.
Contras: Breakfast was v busy when we went down and staff were rather flustered! WiFi kept disconnecting.
Prós: Within walking distance of the Bay and the City. Staff pleasant and hotel was clean and relaxing. Breakfast was very nice and the room was spacious and provided everything you needed for an overnight stay.
Prós: We had a lovely relaxing break away hotel staff were very helpful & friendly ideal location for the bay & city centre comfortable beds & free parking also nice buffet breakfast
Prós: Location and size of bedrooms.
Contras: Room in front of hotel very noisy with traffic.
Contras: Access to the car park. It's almost impossible to find the access route, because the hotel in located in a zone trying to reject cars.
Prós: The staff are really great, it's in a great location for shopping, clean and comfortable. Will stay again!! .
Prós: Central location, nice inside with some welcoming features. Room service breakfast was worth the tray charge.
Contras: Room was small, kind of what I'd expect in central London, with nowhere to put our trays for the breakfast in the room.
Prós: Staff very friendly. Good bar. Walking distance from all attractions. Close to shops. Room was spacious and well appointed. Very quiet
Prós: Room ready on arrival, early at 11.30am. Cleanliness and freshness of the room on arrival. Location is great, in the city centre, 50 metres from shopping precinct. Staff we're very attentive, pleasant and helpful throughout our short stay.
Prós: The hotel is situated in the heart of Cardiff with easy access to the shopping centre. The hotel rooms are of a high standard and the staff are friendly.
Prós: Location was good and the price wasn't too high.
Contras: Very damp and musty. The whole room abd the bed smelled like mould. Cleanliness was a problem. The shower was upstairs so far from the room. The breakfast was expensive and not worth the money. The staff were not very helpful. The room had a door to outside that was left open by the cleaning staff while we were out for the day. Very unimpressed.
Prós: The breakfast which was included in the price was excellent, wide range of choices and of very high quality, the eggs Benedict was especially good. The staff were very accommodating, friendly and helpful, turning up late to check in at 1am was not a problem. The rooms were clean, tidy and new, and nicely furnished, much nicer than hotels I had spend 2-3 times the price. Very impressed.
Prós: Very nice central location.. Very attentive staff.
Contras: The pool temp was a bit low, the steam room really needs fixing and the jacuzzi was out of order. The only part of the stay that let was not 4 star..
O Mercure Cardiff Holland House Hotel and Spa de 4 estrelas é um hotel moderno de 165 quartos, situado na agitada capital de Gales. O Holland House é ideal para negócios, com o maior espaço para conferências de Cardiff, com capacidade para até 700 pessoas em 15 salas de reuniões totalmente equipadas. O Cardiff Holland House é também um espaço ideal para casamentos. Tem excelentes ligações aos transportes e fica próximo do icónico Millennium Stadium e do Castelo de Cardiff, ideal para passear em Cardiff.
Good location but a little difficult to find initially. Within walking distance of a lot of things, but bring an umbrella :) Staff was friendly and helpful. Bed was great.
Prós: staff was great, in all areas-desk, bar, gym, restaurant.
Contras: the price for parking at 9 quid was ridiculous. They need to add it to the room fee. The wifi was mediocre. Again for the stars advertised add $4 more to the room rate and include high speed internet as included. I hate to be nickel and dimed.
Prós: Accommodated kids and special requests very well; free parking
Contras: Location not very appealing but close to centre.
This hotel is excellent and new. The major drawback for tourists is the distance from the town center. The fitness center is the biggest I've seen in a hotel but also the busiest since people who aren't staying at the hotel also come into the gym and pool area. No wifi is available except at the two lobby computers.
Prós: Our room was very comfortable, like new, and had a terrace. The room was better than expected. We liked the fitness area and the pool.
Contras: NO WIFI was available in the rooms or in the lobby. No washer and dryers. No coffee makers. No washclothes. The hotel was a long walk from town.
Faça check-in e sinta-se em casa no familiar hotel Novotel Cardiff Centre de 4 estrelas, a 15 minutos a pé do castelo. Descontraia e trabalhe ou relaxe no seu quarto moderno e amplo com Wi-Fi grátis. Aprecie as vistas de Cardiff e liberte-se do stress na piscina coberta aquecida e no centro de fitness, os locais perfeitos para descontrair no Novotel.