location and friendly staff
friendly helpful staff
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
High standards but very laid back and relaxing
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
the excelent service provided by staff the bedroom was cold.
Beautiful hotel with the best staff
It was all excellent, from the reception staff to the room to the restaurant staff and food.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
This is a good hotel with good facilities and excellent staff.
Muito boa localização, no centro da cidade, mesmo junto ao castelo. Perto da estação. Acolhedor hotel de cidade.
Para ser sincero apenas a sua localização, uma vez que está a dois minutos do centro de Cardiff. 1- O hotel está inserido num edificio antigo e necessita urgentemente de obras (exemplo as paredes estão a perder tinta). 2- Durante a noite é muito barulhento, é o barulho de portas abrir, o som das passadas no corredor devido ao ranger do chão de madeira. 3 -A casa de banho não reunia todas as condições exigiveis para um hotel de quatro estrelas.
Location was good and the price wasn't too high. Very damp and musty. The whole room abd the bed smelled like mould. Cleanliness was a problem. The shower was upstairs so far from the room. The breakfast was expensive and not worth the money. The staff were not very helpful. The room had a door to outside that was left open by the cleaning staff while we were out for the day. Very unimpressed.
Limpeza do quarto, localização na zona central da cidade, simpatia dos funcionários e o preço reduzido.
Proximidade muito barulho da rua
Optima localização do hotel, muito central, excelente acesso aos principais pontos turísticos da cidade. O Café-Jazz é muito simpático e agradável. Na casa-de-banho faz muita falta um chuveiro de mão no duche.
espaço e comforto do apartamento
Gostei da simpatia dos funcionários.
The location is one of the best you can get in Cardiff. It was a last minute booking and I don't regret staying. Clean room, staff is very friendly, close to all shops and food. There is some mold in the bathroom and the furniture hasn't been updated since the 90's. The beds were so-so but I slept well so I can't complain too much.