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the excelent service provided by staff the bedroom was cold.
It was all excellent, from the reception staff to the room to the restaurant staff and food.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
friendly helpful staff
Beautiful hotel with the best staff
location and friendly staff
This is a good hotel with good facilities and excellent staff.
High standards but very laid back and relaxing
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
The bar did not stay open
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
No gluten free food available
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking