Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Contras: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Prós: "10/10 would recommend.."
Prós: "The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight."
Prós: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"
Prós: "crew"
Contras: "children entertainment"
Prós: "Crew, food, boarding, service"
Contras: "Very tight seats. Not enough of leg room"
Prós: "The food was amazing"
Prós: "Good service"
Contras: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Prós: "The crew was terrific and friendly as I expected."
Contras: "I have no other suggestions here since I'm pleased with the flight and services."
Prós: "Seat was comfortable, food was very good."
Prós: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Contras: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Contras: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Contras: "NO legroom on the Zurich to Dusseldorf flight."
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "The crew were great and boarding went very smoothly."
Contras: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Prós: "Steward Very pleasant, helpful and accomodating."
Contras: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Prós: "Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate."
Contras: "The seating and leg room is quite cramped"
Prós: "Overall everything was great"
Contras: "None"
Prós: "787 is an excellent plane and I could sleep a little"
Contras: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Prós: "Nice self boarding"
Contras: "No big screen to communicate priority to boarding since I am deaf."
Prós: "The Boeing 777-300ER is ether new and clean."
Contras: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."
Prós: "No problems to report. Boston to Zurich in under seven hours."
Prós: "In time and fine boarding."
Contras: "One of the stewards was a bit strange. Something between very alert and ignoring some passenger. The food on short flights are low quality. Would be nice if it was possible to buy something else."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Prós: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Prós: "Food was good and staff was nice."
Contras: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Prós: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Contras: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Prós: "Swift ride - no frills- the chocolate square was delicious."
Contras: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Prós: "typical Swiss quality"
Contras: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Prós: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Contras: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Great complimentary chocolate."
Contras: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Prós: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Contras: "NOTHING"
A comida e entretenimento não posso avaliar. Quanto à companhia aérea TAP, queria agradecer por ter resolvido o meu problema com o voo anterior tão depressa quanto possível o que permitiu eu conseguir embarcar no voo seguinte. A hora do voo tinha mudado e não consegui embarcar no voo inicial.
Avião sem nenhum tipo de entretenimento (pra uma viagem de 3h, achei ruim). Não ofereceram água, porém havia oferecimento de comidas e bebidas à venda onboard.
a pontualidade pode e deve ser melhorada. de resto a experiencia podemos considerá-la como normal
O voo de conexão de Lisboa para Amsterdã deveria ser fornecido ao menos um lanche pois, já estávamos há 10 horas aguardando, vindo do Rio de Janeiro! Os lanches eram pagos!
o voo foi cancelado por causa da covid-19. ainda me devem o dinheiro da viagem num total aproximado de 2000 €
As bagagens foram extraviadas e a TAP a 72 hrs e ainda não foi resolvido
Poltronas pequenas e espaço entre poltronas bem reduzido.
Poltronas desconfortáveis. Janta ruim.
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."
Prós: "Nice and friendly crew"
Contras: "None"
Prós: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Contras: "More food , comfortable seats"
Contras: "Customer service from the crew, it could be nicer and better attitude and more positive."
Prós: "There is nothing to like about the flight"
Contras: "There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Prós: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Contras: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Prós: "A atenção da tripulação"
Contras: "O entretenimento no avião, muito limitado."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Contras: "O voo partiu com um atraso superior a 1 hora"
Contras: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Prós: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Contras: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."
Contras: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Prós: "On time flight, good service"
Contras: "Long wait for deposit luggage . Food could be much better."
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Contras: "Very courteous crew, very much attentive to the passengers needs. The entertainment has to be improved. Not very user friendly."
Prós: "Tudo"
Contras: "Estar tudo 100%"
Contras: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Contras: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"
Prós: "Clean plane, nice crew"
Contras: "No entertainment at all"
Prós: "chegar a horas"
Contras: "comida"
Prós: "Nada"
Contras: "Tempo espera"
Contras: "Delay and food - terrible"
Prós: "Comida e conforto"
Prós: "Staff was pleasant, nothing special"
Contras: "Food was mediocre and cold except for the major hot dish. Lights were on almost all night in cabiaudio and video were subpar or nonexistent. Staff explained it was an old plan Seats were okay for short fight but not comfortable for long flight"
Prós: "Pontualidade"
Contras: "Não tem opção de entretenimento via app"
Prós: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."
Prós: "Tripulação educada."
Contras: "Encosto com pouca inclinação ."
Prós: "To peixe servido no jantar"
Contras: "Nada que me incomodou"
Contras: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
In time, quick boarding, well organised
Voo bastante tranquilo, bastante confortável para companhia low cost. Em Paris no entanto, uma funcionária dificultou bastante o acesso relativamente a bagagem de mao, quando na vinda nunca houve qualquer tipo de objeção ( levava uma mochila com as dimensões adequadas e uma pequena mala a tira colo, sendo esta que referia não poder ir!)
Voo cancelado!!! Sem alternativas!!! Com voo de ligação para apanhar e sem alternativas! Muito mau
Pra mim correu muito bem a viagem
Gostei de tudo, correu bem tudo
O comandante foi sensacional, saudou os passageiros olhando para todos. Explicou o motivo do atraso. Foi extremamente simpático convidando crianças e depois "crianças grandes" a visitarem a cabine enquanto aguardávamos a liberação da decolagem! Sensacional!!!
Voo impecável. Houve uma senhora que se sentiu mal, com ataques de pânico. Podiam ter levado para uma área do avião mais confortável mas não sei se há. Um dos tripulantes nao a largou e cuidou dela e do bebé, foi super!
Voo cancelado e sem possibilidade de reprogramação em até 48 hs.
Estava um calor absurdo dentro do avião.
aeronave antiga, banco sem reclinar.
Tivemos um atraso de mais de uma hora. É inaceitável tendo em conta que era o voo inaugural da rota para Porto Santo.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
Prós: "Flight was pretty smooth"
Contras: "Seats allocated"
Prós: "O assento é confortável para uma empresa de lowcost"
Contras: "O embarque e o desembarque."
Prós: "Everything went smoothly."
Prós: "Crew was very nice and the plane was comfortable"
Contras: "There were no outlets nor entertainment, and boarding was a little long"
Prós: "Flight crew was great. Enough leg room"
Contras: "Seats that recline"
Contras: "The seat was broken, it did not recline so it was super uncomfortable. The crew was not very friendly, the boarding was late"
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Prós: "On time ,staff great"
Contras: "Maybe free beer ??? But know ,all sound"
Prós: "The crew were excellent. I find flying uncomfortable so the seat was as comfortable as it could be."
Contras: "I wish they had a foot rest. Slightly elevated legs gives more comfort. But this a wish ( unlikely to be fulfilled) as I’m living in the real world : ). The process of check in took a while"
Contras: "O espaço entre as poltronas é pequeno demais."
Prós: "My flight got cancelled. The crew was extremely rude at the airport. Ended up taking another flight to Luton airport instead of Gatwick. Once landed the luggage pick-up took almost an hour. Then, I had to to take a bus and two trains to get to a hotel in Gatwick. The whole experience was horrible."
Contras: "Everything"
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Prós: "Avião limpo e confortável"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."
Prós: "Boarding flowed well. Good flight, helpful staff."
Contras: "Left a little late but made good time. A positive experience."
Prós: "I like that we left on time!"
Contras: "Assento desconfortavel para dormir."
Contras: "They overbooked our flight, sold our tickets and we didn’t get on standby. We had to wait in the airport for 8 hours for another flight because of this."
Prós: "Na verdade não gostei dos assentos apertados e de não ter como carregar o celular."
Prós: "The price was cheaper"
Contras: "They could serve water"
Contras: "At least a juice."
Contras: "Foi tudo muito bom. Sem problemas"
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Flight crew was nice!"
Contras: "Flight was delayed about an hour! I felt like a simple apology about us being held up wasn’t enough. They could have offered all passengers at least a free beverage. Does customer service exists anywhere anymore?"
Prós: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Contras: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Prós: "Melhor pouso que já tive."
Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"
Prós: "Pontual"
Contras: "Nem uma água de cortesia."
Prós: "Espaco das cadeiras"
Contras: "N/a"
Prós: "Speed"
Contras: "Cramped seats"
Prós: "Punctuallity & cabin crews"
Prós: "Preco"
Contras: "Sem servico gratuido de alimentaca"
Prós: "Straight forward boarding, friendly crew."
Contras: "Seats aren't designed to let you sleep (leaning your head back gives a cricked neck as there's no cushion or proper headrest), and the seats are a little cramped."
Prós: "We left on time(ish). Flight was comfortable. Crew were friendly."
Contras: "Our suitcases left out in the thunderstorm at Valencia. All our clothes were soaked."
Prós: "Everything went to schedule and the crew dealt with an illness emergency without fuss and I am sure more than half the passengers never knew about it."
Atraso de quase 1h da hora inicialmente estimada
We onboarded 1h30 late. We stayed in the plane for 3 hours before it was canceled because of snow. And we waited another two hours to be off boarded. Information was rare and bad. Decisions badly made. No support AT ALL from Ryanair after the cancelation.
Um sorriso da tripulação.
O encosto era muito inclinado pra frente. Além de ser muito apertado, a posição inclinada pra frente fez o vôo ser extremamente desconfortável. :-(
Tudo normal, não vejo a necessidade de de fazer um novo checkpoint quando não se tem malas de porão.
O voo foi ok mas atrasou quase 1 hora. Pelo menos a tripulação nos manteve informados sobre o motivo do atraso e previsão de decolagem.
Comprei os bilhetes pelo site kiwi. Não entregaram os bilhetes pelo email. A ryanair criou dificuldades para emitir no aeroporto. As poltronas são muito apertadas. Sou alto. Foi um sofrimento a viagem. Ryanair nunca mais
Boa tarde . Infelizmente aconteceu nos um incidente e enganamo -nos no aeroporto . Chegamos ao aeroporto as 20h , o nosso voo seria as 21:30 . Por meia hora de atraso não nos foi permitido fazer o check in nos balcões e tivemos que pagar 55 por pessoa . E de facto lamentável , não há necessidade de manterem trabalhadores vossos nos balcões se para além de pagarmos o voo ainda temos que pagar mais 55€ para nós fazerem o check in quando ainda falta 1h e 30h pra o nosso voo partir ! Uma companhia como a ryanair peca muito por este tipo de atitudes . Não volto a viajar com a ryanair .
Ryanair precisa acabar, um péssimo voo e experiência, e pior, qualquer problema que tenha não resolvem nada. Mesmo quando estão errados
Não senti que a vossa empresa saiba gerir os voos dos clientes
Como sempre, a ryanair cumprir com os horários estabelecidos
Paguei embarque prioritário Ponta Delgada - Lisboa e nada foi prioritário, o voo atrasou e depois foi tudo ao molho e fé em Deus...
Ótima viagem pessoal simpático
Contras: "Água poderia ser mais barata."
Contras: "A água poderia ser grátis."
Prós: "The check-in process is a joke! They do everything by paper, couldn’t find my booking, and so made me pay an exorbitant fee, and then wrote by boarding pass with a pen and paper! Unbelievable!"
Contras: "Everything."
Prós: "I like the extremely low price of the ticket."
Contras: "The seats need to be more comfortable."
Prós: "Nothing. Everything was very bad."
Contras: "Bad line to check in. Bad line to get in the plane. 1h15 waiting inside the plane with no answer about hour to take off. No are condition in the plane. Cabin crew with no attention. Late to get out the plane. Late to claim the luggage. And, after 30 years traveling, first time I have a bottle broken"
Contras: "They need to stop changing the luggage options"
Prós: "Good"
Contras: "Good"
Contras: "O aeroporto. Tudo muito longe."
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Prós: "For a Ryanair flight, this was perfect! New aircraft with Sky Interior, the crew were cheerful and had something from the catalogue I requested but couldn't find on previous flights, we arrived early in Oslo and deboarded within minutes! Absolutely no complaints from me for this one."
Contras: "Priority line....."
Prós: "Nothing"
Contras: "Check in"
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"
Prós: "Boarded on time, crew polite and friendly."
Contras: "Seating cramped and uncomfortable as usual with Ryanair."
Prós: "Nada"
Contras: "Perdi todas as minhas conexões"
Prós: "Preço"
Contras: "Decolagem em pista, 20 minutos dentro do ônibus esperando abastecimento da aeronave, por fim o embarque prioritário misturou-se tudo na hora ee embarcar por conta so atraso."
Prós: "Direct connection"
Contras: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Prós: "I booked and pey 83.5 € and when I want to get a boarding Rayan air get 55€ agin!!!!!! What has happened there?!"
Contras: "Why do I need to pay for one more time?"
Prós: "price"
Contras: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Prós: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Contras: "Voo com atrazo elevado"
Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"
Prós: "Cabin crew very good, lovely flights out and back but food sparse. Lots in the in flight magazine but seemingly little on board. I was v hungry!! Mr O'Leary, love the cheap flights and booking system fine but you could make more money from better food options. Pity."
Contras: "Much waiting in line for most of an hour bofore gate opens and incredibly slow inflight food service"
Prós: "Gostei da experiência pois agora sei que não voarei mais com a companhia."
Contras: "Detestei o atraso de 1h20min, não gostei dos atendentes e nem da falta de profissionalismo. péssima empresa, não recomendo a ninguem. pouco espaço entre as poltronas, confusão e falta de respeito no embarque, sem contar que trocaram o portão de embarque 3 vezes e a região do portão 1 vez, de S para U, tudo isso de ultima hora e sem comunicação no alto falante do aeroporto."
Contras: "The heat, insane air con not working"
Prós: "Nothing"
Contras: "I want to claim the money back for 4h wating for the flight and luggage in stansted london. They should sell the company. Airplains very dirty. Website not working to add services, overall I will never go with them again"
Prós: "The flight was good"
Contras: "A couple of my families bags were considered large and I have to pay 100 Eu to get them checked. Not even coffee and water are complimentary The staff was curt It took over 25 minutes of sitting before we were underway"
Contras: "Ficamos mais 30 min trançados numa mini sala de embarque, os passageiros no voo pareciam estar num ônibus (gritavam, ficavam de pé o tempo todo, num voo de 55 min) e a tripulacao nada fez para melhorar isso."
Contras: "Danificaram uma das minhas malas."
Prós: "The staff was good and attentive even under difficult circumstances."
Contras: "I took two flights today. Both were late. Ryanair also lost my baggage."
Prós: "On time departure and arrival, crew excellent. Did not try food and there is no entertainment so three stars for what I saw."
Contras: "Uncomfortable seats and not enough room to even pick up a bottle of water dropped on the floor. Cattle get more room on lorries. Aircraft was very hot on boarding and the arrival bus did not have any airconditioning and was also very hot."
I booked and paid for my original flight with E-Dreams. Also made seat selections. Got an email a few days later saying my return flight had be cancelled?? Called E-Dreams and they said it was the airline that cancelled (Sato)? Told to rebook the return flight myself? Cost was double the original flight and was booking me on the same flight as I originally booked?? Called back, the agent agreed to cancel my flight to the Azores and AGREED to a full REFUND. The agent advised me to re-book the flight on my own. Did so and ended up with the EXACT same flights as originally booked?? Have only received a PARTIAL REFUND. Still out approximately $300 dollars?? Is this a SCAM. How do I get the remaining REFUND?? Regards, Brett Parry
Prós: "Crew was good. Seat was uncomfortable"
Contras: "Cushen worn out flat"
Prós: "Friendly, professional crew, free meal and drinks onboard."
Contras: "The check in email I received suggested I download an app to access in flight entertainment. When I followed the link it stated that the app was not available for my location (at the time Sao Miguel). When I tried to use the SATA onboard app I’d previously downloaded it wouldn’t work. I don’t mind not having entertainment provided by the airline as I have access to downloads from a streaming service but it is frustrating to be told a service is available and then have it not work. Mobile boarding passes would be convenient."
Prós: "Professional, friendly crew. Good food."
Contras: "No in flight entertainment - SATA app, WiFi did not work."
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Prós: "No complaints about the crew"
Contras: "The in air entertainment didn’t work and the flight was 2 hours delayed."
Prós: "Nothing"
Contras: "Was delayed 4 hours"
Prós: "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Contras: "Everything!"
Prós: "Nothing special, staff was ok."
Contras: "Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane."
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Prós: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Contras: "No entertainment beyond watching the map showing the progress of our flight."
Prós: "Jetblue airplanes"
Contras: "I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines..."
Contras: "There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment"
Prós: "The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room."
Contras: "There was no entertainment (broken) and the meal was not the greatest."
Prós: "Crew was very nice."
Contras: "Flight was delayed, but they never made an announcement so we were overcrowded in airport waiting area, many people standing up, not enough seats, and we were kept in the dark Felt like we were being held hostage. Instead of boarding by rows, they let everyone go through all at once which caused the aisle in plane to be blocked. No organization as far as boarding."
Prós: "IT WAS ON TIME"
Contras: "PACKED IN LIKE SARDINES"
Contras: "Seats are too small"
Prós: "It was clean."
Contras: "The vegetarian meal flying to the Azores was good but coming back to the US it was awful."
Prós: "nothing"
Contras: "extremely small seating"
Prós: "The price was right. All pre-flight personnel were very helpful and friendly. The flight was short and did exactly what it was intended to do."
Contras: "Don't expect any entertainment or decent amount of room. They cram you on and off you go. Worth it for me ..."
Prós: "Everything was smooth and comfortable"
Contras: "There is no in- flight entertainment."
Prós: "Everything was easy!"
Contras: "Everything was fine thanks."
Prós: "Nothing"
Contras: "Everything!"
Contras: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Prós: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."
Prós: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Contras: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."
Prós: "The crew were nice and the food was free."
Contras: "The airline staff struggled to get the check-in line going. The agent checking us in had no clue about our itinerary, for example, to tell us that we were changing planes in the Azores, AND - really important - making sure we had the boarding passes to do so. Food was really lame (I know, we're lucky they gave us any, right) and there was no in-flight wifi or entertainment."
Contras: "Service. Food. And the return was worse - they cancelled two consecutive flights with no notice, causing us to stay three extra days, incur connection fees, other costs, and they could care less. Wound up flying to Lisbon on Ryanair. SATA says no refund. Worst airline in the world. We would never go back to Azores, thanks to them."
Prós: "Another AWESOME crew doing everything they can to assure passenger satisfaction!!"
Contras: "CRAMPED and miserable - smallest pitch in the air in the airbus 310! Cabin felt overpressurized and extremely loud."
Prós: "Excellent and efficient flight crew."
Contras: "Same meal as previous flight."
Prós: "The flight crew runs an extremely tight ship. Polished and attentive."
Contras: "We arrived to the check in queue 90 min before our flight and it took almost two hours to get through the line. Our seats got swapped and it was a cluster to make it to the gate where we then waited another 45 min for a later departure."
Prós: "Nothing-will never fly this airline again"
Contras: "Noghjng"
Prós: "Free wine with dinner. crew was attentive."
Contras: "had to walk a long way on the tarmac to get to the plane."
Prós: "Free food and beer"
Contras: "3 hour delay and sizee of seats - SMALL pitch!"
Prós: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Contras: "The boarding process was disorganized"
Prós: "everithing is good"
Contras: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."
Prós: "The crew was very friendly and boarding was pretty fast"
Contras: "No tvs for movies. To much drink were offered and a guy next to be got drunk and then was acting inappropriate"
Prós: "Had two seats to myself. Hot breakfast."
Contras: "The airport in Lisbon was terrible. Got bussed 20 minutes to get to terminal and had to wait 2 hours in line to get through passport line. Could not find my bag, finally found it in a heap to the side. My friend traveling Air Canada had no trouble same day same time."
Prós: "The crew is very friendly and helpful."
Contras: "They crammed way too many seats into the planes; it's really awful if it's a full flight, and if you're claustrophobic or prefer space around you, forget it! When the guy in front of me reclined his seat, his head was practically in my lap. Some tray tables were broken. The planes seem old. But it's the only airline that flies to the Azores from the U.S., I believe, so this is the only option. They also very slow, and we left late to and from the Azores."
Contras: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Prós: "Friendly"
Contras: "Slow"
Prós: "Crew was attentive and it was a direct flight"
Contras: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Prós: "Earlier TAP flight was late and caused me to miss my connecting flights."
Contras: "Flight was cancelled because TAP flight was 2 hours late in picking me up."
Prós: "Friendly crew, flight was comfortable enough"
Contras: "No entertainment or choice in meals"
Prós: "Fast boarding, on time arrival, qick baggage delivery. Lots of leg room. Friendky staff."
Prós: "We didn't crash."
Contras: "So far as I can tell, Azores doesn't particularly know how to run a plane. Their service was laughably bad, if you aren't in the plane suffering it. Boarding is bad. They start about 45 minutes prior to the flight, and need it because they're gonna bus you out to the plane. There is no order to who gets on first, you just get into the mob-like line and hope for the best. Once we got to the plane, we waited standing for no apparent reason for about 30 minutes. No announcement was made (in Portuguese or English). Because there was no order to how people got onto the busses, people blocked the isle getting onto the plane as well. Result, we departed Lisbon 1 hour late. There was a connection in the Azores. There everyone had to deplane, even if you were continuing on (more busses). And then getting onto the plane was the same deal. Result, we departed the islands even later, finally reaching Boston 2:15 late. Amazingly, my connecting flight wouldn't leave for another 40 minutes. The lady at the exit ramp told me that should be enough time to get through customs and over to the connection. Unsurprisingly it wasn't. On the plane, the seats were small and uncomfortable. Leg room was minimal. The seats had screens built into the back of them, but none of them worked. The only 'entertainment' we got was watching Linux continuously reboot on the seat screen next to mine. My personal screen didn't even offer this. Food was dry crackers, and an equally dry and sad sandwich. Portions were very small, so plan on packing a lunch. They do offer complimentary beer and wine, but getting a steward over to serve you is near impossible. Service was gruff, and frequently not very polite. I was hit by stewards running (actually running) up and down the isle. Stewards seemed generally more interested in talking in the back of the plane than serving passengers."