Avião avariado... Atraso de 2h
A simpatia na cara dos comissários de bordo poderia ser melhor.
O voo foi mudado, incluindo o aeroporto de partida (de Gatwick para Heathrow), não indicando qualquer motivo para tal. Inclusivamente escolhemos aquele voo para não ter de trocar de aeroporto, pagando uma tarifa maior. Concluindo, tivemos de arranjar maneira de ir para outro aeroporto no meio de uma greve de transportes. Entre comboios atrasados e metros fechados, a última opção (depois de já termos gasto 50 libras) foi apanhar um táxi no meio de um engarrafamento. Gastámos perto de 80€ devido à troca de aeroporto. Péssima experiência!
Tripulação era boa , a companhia Tap é uma péssima companhia
The ground staff is unhelpful. It is almost as if they don’t want you to fly.
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Contras: "O uso de mascara não foi obrigatório"
Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."
Prós: "TAP is great to fly, friendly, safe and solid, nice crew"
Prós: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Contras: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Prós: "Clear communication about delays and boarding, comfortable seats, great service."
Prós: "It was Okay"
Contras: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Contras: "Voo cancelado, sem aviso prévio"
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "Very happy with the service and seat comfort. Thank you"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Prós: "Cordialidade da tripulação, aeronave nova é muito confotavel"
Contras: "Banheiros não dão conta quando o avião está lotado. Filas"
Prós: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Contras: "No delays."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "On time, very polite."
Prós: "Nothing stood out. Legroom was ok."
Contras: "Boarding was confusing and poorly managed."
Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"
Prós: "everything from the boarding and check-in process to in flight comfort."
Contras: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Contras: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "On time"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "food and price"
Contras: "boarding... control the luggage size"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Contras: "Pouca experiência da tripulação"
Prós: "Really spacious, clean and comfortable"
Contras: "Good service but not top of the line "go out of their way" service"
Prós: "A short but very pleasant flight and food was served, excellent in every category."
Contras: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Contras: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Contras: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"
Prós: "The tripulation are very nice people. The food is better last year. Is good."
Contras: "The space between seats are small."
Contras: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Foi tudo impecável. Todos sempre atenciosos
Não senti que a vossa empresa saiba gerir os voos dos clientes
Como sempre, a ryanair cumprir com os horários estabelecidos
Paguei embarque prioritário Ponta Delgada - Lisboa e nada foi prioritário, o voo atrasou e depois foi tudo ao molho e fé em Deus...
Ótima viagem pessoal simpático
Devia ter opção de carregamentos por USB
ryanair.... +2h late departure.... at least it didn't crash
Contras: "Correu bem, e na normalidade."
Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."
Contras: "Fast and easy online checkin Boarding was organized Awesome airfare! Comfortable seats Friendly crew"
Contras: "4 horas de atraso."
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."
Contras: "Tudo me agradou. Não serviram comida nem houve entretenimento."
Prós: "Was cheap"
Contras: "No charge for carry on"
Contras: "Check in process is stupid and staff was very unhelpful."
Contras: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Prós: "The crew was nice."
Contras: "The flight was delayed for six hours. They said that it was due to weather, but other planes were departing and arriving while we were wasting a day of vacation in the airport with little information about what was going on."
Prós: "I like the aircraft"
Contras: "The change inside the plane.My seats was changed several times."
Prós: "Sim, a tripulação excelente"
Contras: "Correu tudo bem"
Contras: "a tripulação do avião cancelou o acesso à gate antes da hora prevista tendo arrancado, deixando mais de 6 clientes em terra. é inexplicável esta forma de actuação tendo em conta que quem paga pelo serviço deveria aprimorar e dedicar-se a prestar um bom serviço. para mim a gota de água, não volto a contratar serviços a esta companhia."
Contras: "O tempo de espera no aeroporto para embarcar. Cerca de 1 hora."
Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"
Prós: "Gostei da tranquilidade do voo"
Prós: "Viagem mais rapida, tripulacao simpatica"
Contras: "Voo low cost sem comodidades"
Contras: "Atraso uma hora"
Contras: "O atendimento poderia ser melhor, mais explicativo sobre as dificuldades do cliente que não entende do sistema e estar em hotel. Isso dificultou a comunicação. A atendente geral no posto de atendimento muito arrogante."
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Prós: "Conforto e tripulação"
Contras: "Embarque, algum tempo na fila e depois ao frio. Pouco antes da aterragem pressão nos ouvidos. Viajo muito e nunca me aconteceu tal"
Prós: "Lovely crew, great leg space and seats"
Contras: "It was so hot, air conditioning"
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"
Prós: "Horário cumprido"
Contras: "Tripulação pouco simpática"
Contras: "Decolagem em pista, 20 minutos dentro do ônibus esperando abastecimento da aeronave, por fim o embarque prioritário misturou-se tudo na hora ee embarcar por conta so atraso."
Prós: "Inexpensive, quick flight."
Contras: "Too much waiting. The process was to just herd you to the next corral for more waiting. Boarding process was much longer than need be. They charge for EVERYTHING! My husband and I were sitting separately, but the boarding pass only came to me electronically. For whatever reason, the forwarded email, or screenshot would not go through to him. We asked if they could print us one, they wanted €20. Seriously? However, I saw the gate lady print for several others with no charge.....hmmmm."
Contras: "Der Preis alles muss extra bezahlt werden"
Contras: "O embarque é sempre muito ruim."
Prós: "Ease of travel. Priority service."
Contras: "Voo com atrazo elevado"
Contras: "I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool."
Contras: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."
Prós: "Friendly crew"
Contras: "Flight was delayed by an hour-no explanation provided"
Contras: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Contras: "It would be amazing to get 30 minutes without trying to sell something and constant use of the microphone for useless promotions. I don't really get on flights so I can buy a watch, a perfume or a scratch card, no need to spend 5 minutes trying to sell it."
Prós: "Super helpful employee at check-in in the Beauvais airport in Paris. Friendly Staff on board - service with a smile. Comfortable seats."
Contras: "You have to pay twice the amount for bags at the airport but one is aware of it. Best to know how many bags you will check in and be prepared before hand."
Prós: "On time and that’s about it"
Contras: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Prós: "I sat in an exit row, so I had lots of leg room"
Contras: "They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting."
Prós: "The crew was running into people with their carts-i saw it 3 times."
Contras: "The food was bad. The area before boarding was small, and once inside, there was no access to food or restroom. We walked far to board. From the"
Contras: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."
Prós: "Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music."
Contras: "One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly."
Prós: "Simpatia da tripulação, assento espaçoso, voo sem incidentes."
Contras: "Atraso do voo, mas justificado pelas más condições climatéricas."
Prós: "Voo normal"
Contras: "Lanche pobre"
Contras: "Do not exit anymore"
Prós: "Tight seats, but freee wine makes up for it!"
Prós: "Nothing special, staff was ok."
Contras: "Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane."
Prós: "Nice crew"
Contras: "Lack of entertainment"
Contras: "Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized"
Prós: "Flight crew was very nice."
Contras: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Contras: "Expect major delays"
Prós: "The food was a pleasant surprise, and was a lot!"
Contras: "Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "very friendly airline...thank you."
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "IT WAS ON TIME"
Contras: "PACKED IN LIKE SARDINES"
Contras: "The flight was delayed - because they simply didn't have a plane- 90 min delay plus the additional time required to board 3 buses of passengers. I missed my connection in Boston, causing me to stay at the airport all night for a morning rebooking. The service counter workers said they were not required to help, they did not apologize either. I am not impressed , I will never fly this airline again."
Prós: "I know Sata has taken some heat for timeliness and overall canceling service. So let me caveat with my flight was on time and has no delays. Which allows me to mark 4 stars! Plus, I only paid $257 USD for the flight!"
Contras: "The business class doesn't have layflat seating... Hey they asked! And zero entertainment so bring something to do for 4.25 hrs."
Contras: "Currently sitting waiting for gate."
Prós: "Horrible airline, worst service ever."
Contras: "Horrible! Would give zero stars if I could."
Prós: "Nothing, the poorest of the poor and N empathy whatsoever"
Contras: "They canceled my flight because of too few passengers and than rushed all the passengers on an earlier flight. I was driving from Philly and of course couldn't make the flight that was bumped up three hour early. Than they have the balls to accuse me of being late and thus a no show. I have many witnesses that prove I was there on time. But no reschedule for me unless I pay a 1000 usd. I will sue these bastards with a passion. To an extend they have never seen. Not only a refund but loss of business as well"
Prós: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Contras: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Prós: "I guess I liked that my flight was only delayed for 1 day rather than 3-4 like other people!"
Contras: "We arrived at Logan airport to find a mass of people waiting to check in for the flight. Turns out, Azores Airlines flights had been being cancelled all week and many people had been stranded in Boston (and likewise in the Azores) for days. The local news was even filming a story about the mess while we were there. The monitors above the check in desks did not have any information and there didn't really appear to be a line. No employees were around to explain what was going on. Eventually an announcement was made that our flight was cancelled and to come back the next day. Still no info on the monitors at the airline desks or on the main airport arrivals and departures board, which continued to show the flight as on time the duration of our time at the airport. I had the app on my phone which also showed the flight as being on time. After the cancellation announcement people stayed in line to get hotel vouchers, but since my husband and I live in Boston we weren't sure if there was another part of the process to get new tickets issued or something. After waiting a long time in which the line never moved I was eventually able to check in with an employee who said we didn't need to do anything, just come back tomorrow. When we got home we were able to catch the news broadcast mentioned earlier in which passengers from the earlier flights were explaining how they kept being told to come back to the airport day after day and nothing happened, so I wasn't reassured! The next day we arrived at Logan and things started out smoothly. We were able to check in and get through security. The flight got delayed a few times after that. Boarding was a mess. People started lining up. While we waited, we noticed people at the gate desk in line. It turned out to be people getting reimbursed for their taxis. There was no announcement made and I think this delayed things further since they didn't start this until boarding was starting despite having had hours to do this prior! After people were already lined up to board it was announced that they would board by "sequence number" on the ticket so we stepped out of line only to have them not check numbers at all. In the end we took off about 26 hours after we were supposed to. The flight itself was a sort of charter flight, the airline basically rented a plane and crew to get us over to the Azores. However, we did take the Azores Airline flight back so I know the food would have been mediocre and there wouldn't be in seat entertainment. I would love to return to the Azores but I'm not sure I would unless Azores Airlines steps up their game! Definitely get trip interruption insurance! We were thankfully able to get reimbursed for accommodations and rental car missed days."
Prós: "Crew was professional. Flight was on time. Food was decent and seats were comfortable."
Contras: "Long flight for no entertainment. We were fine with kindles, without would have been a long boring flight."
Prós: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Contras: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."
Prós: "SATA was very hospitable when our flight was delayed into the next day. They provided a hotel and dinner/breakfast vouchers."
Contras: "The App proved to be useles when our flight was delayed 14+ hours. We were able to check in the day of the flight, but were never alerted when the flight was delayed. We called customer service and waited on hold for 30+ minutes without connecting, even though the automated message said the wait would be 6 mins. Communication as a whole was quite poor and created a lot of anxiety amongst the visibly upset travelers."
Contras: "Service. Food. And the return was worse - they cancelled two consecutive flights with no notice, causing us to stay three extra days, incur connection fees, other costs, and they could care less. Wound up flying to Lisbon on Ryanair. SATA says no refund. Worst airline in the world. We would never go back to Azores, thanks to them."
Contras: "We were delayed again"
Prós: "Crew members were O.K."
Contras: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Prós: "Asked for emergency seat, so space was not a problem. Temperature was cool. Seat uncomfortable."
Contras: "They sold me a flight jknowing it was delayed by more than 13 hours"
Prós: "The plane seemed mostly empty, so I had a row of seats to myself, but the armrests didn't really go up all the way, so I couldn't lay down. The crew overall seemed attentive. Look, the plane departed and arrived more or less on time, which is all I really care about. All of the creature comforts people complain about pale in comparison to the miracle of mass transportation by airplane for a good price."
Contras: "The boarding process was rough. We were kept waiting in a hot bus until the plane was ready for at least twenty minutes. The entertainment was shoddy, an Ice Age sequel on a small screen several rows away with terrible sound quality."
Prós: "Free food and beer"
Contras: "3 hour delay and sizee of seats - SMALL pitch!"
Prós: "I liked the food and champagne :)"
Contras: "Didn't appreciate the fact that my flight was canceled and changed for a day later"
Contras: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Prós: "I got there alive"
Contras: "Trying to be impartial on this review as it was my return trip that was a nightmare. I honestly just slept through the entire flight. It seems pretty obvious that SATA Has a monopoly on US flights to the Azores and they are making no effort to improve service."
Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Contras: "They lost my luggage."
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Contras: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."
Prós: "Nothing. We didn't take this flight because of the SATA airline strike which left us stuck in Ponta Felgada for 2 days."
Contras: "We were majorly inconvenienced when finding out our flight was delayed, then cancelled completely, the. It happened again the next day. Lost 2 days of our trip whih were supposed to be in Lisbon. We found a Ryanair flight to Porto just to get to the mainland. What a nightmare. Never flying with Azores/SATA again!!"
Prós: "well im not an expert but , my flight was 2.5 h late , i understand thinks happen , but i believe is solution on that . On my job if im late my costumers dont coming back ( it is just how to control the time ) If we not can control the hours on the flights how we can control airplanes in the air ????!!!!!!!!!! Carlos Cristovao"
Prós: "Friendly crew, flight was comfortable enough"
Contras: "No entertainment or choice in meals"
Prós: "Food was pretty good and staff was nice"
Contras: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"
Prós: "The price"