I had a nightmare with this booking. The airline had to change the flight and this messed everything else up. It was a huge pain because I called chatdeal, which is part of Kayak, and they kept asking me to give them more time to figure out my flights. I had to keep calling because I never got any of the callbacks that I was promised and I didn't have my flights figured out until the day before I was to fly out. Then!, I got to the airport to fly to NYC and found out that the flights were still not figured out and I was lucky enough to only get it figured out when someone from Jetblue figured it out for me. I'm happy that I was able to get it figured out, but I did have to pay for my own stay on the first night because my layover because 29 hours and was not offered a way to get a hotel voucher, which I should have since it was not my fault that the flight was changed.
Contras: "First time I flew with this airline. I loved it. Blankets, pillows, decent food, and nice people"
Prós: "It was cancelled. Not the first time. Unacceptable."
Prós: "Quick fast flight"
Prós: "Quick easy flight"
Contras: "Gate changed just before boarding but no problem"
Prós: "It was a quick simple flight, arrived without issue"
Contras: "Older plane, but it was full, no real issues"
Contras: "Missed my flight still waiting to find my luggage"
Prós: "Plane, flight, stuff, food, all in acores airline is very good! Thank you !"
Prós: "I didn't die."
Contras: "The flight was two hours late. There were no announcements. The only indication of this was when the pilot spoke to us and told us he was sorry the flight was delayed."
Prós: "Clean airplane"
Contras: "No additional care was given for traveling with children . Specifically had my car seat for my child for the connecting flight checked ar the airplane entrance and was told once I got off it would be inside. Then got a run around nobody knew where it would be . It ended up not being available for our use till our checked luggage in Boston ! Very disappointed"
Prós: "Everything was good"
Contras: "Everything was ok"
Prós: "Everyone was very kind and helpful"
Prós: "Horrible."
Contras: "Horrible service."
Prós: "Nada, voo com mais de 2 horas de atraso. Fraco serviço."
Contras: "Pior serviço de sempre"
Contras: "flight was delayed 1h 30min"
Contras: "I was delayed again."
Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."
Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."
Prós: "Good crew, good flight"
Contras: "Both legs of trip were delayed without anyone notifying passengers."
Prós: "SATA uses both front & rear doors and open seating."
Contras: "No food or drinks."
Prós: "On time departure. On time arrival. Lots of leg room. What you would expect from a traditional airline. Bonus: great views from the pane."
Prós: "took off on time , landed on time, great job."
Contras: "nothing"
Prós: "The flight itself was smooth"
Contras: "Our bag ( and others) were left behind as a company policy appatently. We waited for it and had to file a complaint and then it arrived with the next flight 6 h later. So we waisted time, energy and frustration. Could just book less people on the flight??"
Prós: "Flight from Boston to Ponta Delgada featured remarkable service and surprisingly tolerable food."
Contras: "The plane was old and in a state of some disrepair. We were in the exit row and immediately noticed plastic chipped off of the exit door and broken case covering the emergency release handle. Not reassuring, but we got there in one piece."
Prós: "Cheap ticket between Toronto and PDL, didn't encounter any problems with crew"
Contras: "No usb charging ports on 5+ hour flight (Toronto to ponta delgada), not much leg room / chair reclining room, arbitrary pricing for flights within the Azores"
Prós: "Our flight from Lisbon to Ponta Delagada was 3 hours late."
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Contras: "Took off late missed my connecting flight and they lost my luggage and claim process is taking for ever"
Prós: "Very nice crew. Appreciate the meal and service good flight"
Contras: "Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !"
Prós: "Tight seats, but freee wine makes up for it!"
Contras: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Contras: "My brain new luggage was very badly damaged"
Prós: "Nothing"
Contras: "Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized"
Prós: "Flight crew was very nice."
Contras: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Contras: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Contras: "Expect major delays ."
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "All the expectations are met: on time, professional staff, average comfort, ok food."
Contras: "Rowdy older passengers"
Prós: "very friendly airline...thank you."
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Prós: "Nice crew, good food and free wine."
Contras: "Flight was delayed and they charge extra for seating next to each other."
Prós: "NONE"
Contras: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."
Prós: "Everything was on time. Good flight."
Contras: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Contras: "The flight was delayed - because they simply didn't have a plane- 90 min delay plus the additional time required to board 3 buses of passengers. I missed my connection in Boston, causing me to stay at the airport all night for a morning rebooking. The service counter workers said they were not required to help, they did not apologize either. I am not impressed , I will never fly this airline again."
Prós: "Horrible airline, worst service ever."
Contras: "Horrible! Would give zero stars if I could."
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Contras: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Contras: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Prós: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Contras: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."
Contras: "It was seven hours delay. What do you think about that?"
Prós: "The crew were nice and the food was free."
Contras: "The airline staff struggled to get the check-in line going. The agent checking us in had no clue about our itinerary, for example, to tell us that we were changing planes in the Azores, AND - really important - making sure we had the boarding passes to do so. Food was really lame (I know, we're lucky they gave us any, right) and there was no in-flight wifi or entertainment."
Prós: "Crew members were O.K."
Contras: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Prós: "The crew were PHENOMENAL going out of their way to ensure the needs of the passengers were met - truly the backbone of Azores Airlines. The seats on the Airbus 330 were relatively comfortable with decent pitch and extendable headrests."
Contras: "Boarding was delayed twice for a little over an hour total - limited time to make transfer in ponta delgada."
Prós: "The flight crew runs an extremely tight ship. Polished and attentive."
Contras: "We arrived to the check in queue 90 min before our flight and it took almost two hours to get through the line. Our seats got swapped and it was a cluster to make it to the gate where we then waited another 45 min for a later departure."
Contras: "Way too warm, uncomfortable seats, no entertainment"
Prós: "Nothing-will never fly this airline again"
Contras: "Noghjng"
Prós: "Not much"
Contras: "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."
Contras: "Long delay, no apologies, uncomfortable all around"
Contras: "They sold me a flight jknowing it was delayed by more than 13 hours"
Prós: "Crew was very good"
Contras: "Check-in process was unusually slow and the flight took off 30 minutes late."
Contras: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."
Contras: "Long delay not on time"
Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Prós: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Contras: "The boarding process was disorganized"
Prós: "everithing is good"
Prós: "Spacious"
Contras: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."
Contras: "Flight was cancelled"
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Food was good. Full dinner and breakfast"
Contras: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."
Contras: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "Doss improved from first experience but still mediocre; staff friendly overall"
Contras: "Late departure, affecting connecting flight"
Prós: "Crew was great!"
Contras: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"