Really poor leg room and uncomfortable seats
Prós: "crew responding to the request, supportive"
Contras: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
Prós: "Voo"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long"
Contras: "Not much to complain about"
Prós: "v cooperative crew & helpful"
Prós: "Great customer service, great and always smiling crew, wonderful flight"
Contras: "the food options need to be more. an option with steamed rice should always be available"
Prós: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "Alimentação!!"
Contras: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
Prós: "Overall flight quality"
Contras: "Free wifi time can be increased to at least an hour and Food quality can be better"
Prós: "No"
Contras: "Seat was not comfortable. Push back was not working"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "crew was attentive and seating was comfortable"
Contras: "they could have changed snacks..I had the same pizza when travelled four years back."
Prós: "Every aspect of travel was excellent, boarding, flight, crew services"
Contras: "None."
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Prós: "Tudo"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "Nada"
Prós: "Excellent food and serving"
Prós: "Friendly staff at boarding and on flight. Very attentive."
Contras: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Prós: "All the teem all the services"
Contras: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Prós: "Easy check in and comfortable flight. The crew are very helpful."
Contras: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Contras: "Far too low temperature settings"
Prós: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Prós: "I loved the entertainment choices and the food wasn’t bad"
Contras: "The crew wasn’t exactly friendly. They seemed really tired and as if they couldn’t be bothered with us."
Prós: "Excellent. All the staff were great and helpful."
Contras: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Prós: "Excellent food, entertainment options, staff was great with the exception of one. Plane entertainment technology varies from route to route."
Contras: "Dubai airport is highly disappointing. The bathroom situation is atrocious! I am not exaggerating when I say I waited in line of 25 and 35 women two different times! The men’s situation isn’t ideal but is no where near the problem that is the women’s restrooms. The boarding process is mildly confusing - there is no public drinking fountains but if you buy water you are not allowed to take it to your gate. This info isn’t posted anywhere and makes no sense bc you purchased the water after you were checked through security. Also this rule truly only applies to women. A stewardess showed preferential treatment to someone who looked more native than us and then didn’t apologize. I understood the customer was upset so the flight attendant was trying to pacify the lady/couple but at least apologize for being rude. Dubai airport very much favors men and I would never travel without my husband. I would fly Emirates again but it won’t be my top choice and I won’t be going back to the Dubai airport anytime soon."
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "Flying on economy Emirates was a fantastic experience. It should be the industry standard."
Contras: "The entire experience"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Exceptional attention to details of client comfort."
Contras: "No faults."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "nothing"
Contras: "service, staff. had night mare"
Contras: "I didn't get hotel and the staff in the airport were too strict and mean"
Prós: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Contras: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Great crew & good complimentary food"
Contras: "More seat pitch"
Prós: "All was Good, no special negatives."
Contras: "Not worth my time to comment."
Prós: "Everything was excellent on this flight."
Contras: "Maybe the food menu? But it wasn't bad."
Prós: "the crew were so nice"
Contras: "not enough room between seats"
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Prós: "Everything aside from the food and cabin atmosphere."
Contras: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Prós: "The crew was good"
Contras: "Place for the legs and better food"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "The crew were very friendly."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "האוכל והשירות מצוינים והטייסים מצוינים"
Contras: "מקום ישיבה צפוף מידי"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "the crew was great."
Contras: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Nothing"
Contras: "Nothonh"
Prós: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Prós: "Best flight for a long time. great service and entertainment."
Contras: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Prós: "Everything"
Contras: "That it wasn’t a flight to denver"
Prós: "Good product"
Contras: "Seat had some problems, but the crew fixed it for me"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I felt like a sardine."
Prós: "Nice experience."
Contras: "Seats are not so comfortable. Crew is nice, but not too nice"
Prós: "Problem free."
Contras: "It was a great flight."
Prós: "Excellent food. Lovely service. Departure and boarding on time."
Contras: "No entertainment at all. Very limited leg room"
Prós: "The staff was polait"
Contras: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Contras: "Ok, old plane."
Prós: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Prós: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Prós: "Very comfortable and attendants were very attentive."
Contras: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "The Israeli crew on El Al were very polite and tried to help."
Contras: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
Prós: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Contras: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Prós: "The new aircraft"
Contras: "Lavatory wasn't clean enough"
Prós: "Great flight crew and equipment. Courteous and helpful."
Contras: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
Contras: "Don't like to wait for no one 30 min inside airplane"
Prós: "Everything was great :) food is good, crew is perfect"
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "nothing"
Contras: "nothing"
Contras: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Prós: "Assento e refeição"
Contras: "Atraso"
Prós: "Crew was good but could be better...timeing was very good."
Contras: "Food, entertainment"
Prós: "The Turkish Airline crew are treat you as guests not as customers."
Prós: "Voo rápido e tranquilo"
Prós: "On time ,good food ,good price"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Contras: "Nao permite reserva de assentos nem no checkin online"
Prós: "Movies"
Contras: "Nothing! It’s no comfortable at all!"
Prós: "Food, service OK"
Contras: "Old plane, no TV, seats not comfortable."
Contras: "Atrasso, comida ruim"
Prós: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Prós: "Unlimited booze. Tons of movies. Classy airline"
Contras: "customer service needs upgrading"
Contras: "Plane delayed Missed connection"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Contras: "No entertainment system in the seats."
Prós: "Movie choices and food excellent. Great flight staff"
Contras: "Movie controls not too responsive"
Prós: "The flight went well with no complaints."
Contras: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Prós: "Great service"
Contras: "No room"
Contras: "Customer service"
Prós: "Will never use kayak again"
Prós: "great entertainment, pretty comfortable, good service"
Contras: "a little bit of a delay"
Prós: "Superb entertainment system"
Contras: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Contras: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "Entertainment and food was good."
Contras: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Prós: "I have been travelling on the Turkish airline since years and it is definitely the best"
Prós: "Excellent customer service"
Prós: "Quick in Check In."
Contras: "Horrible customer service."
Prós: "הכל"
Contras: "שום דבר"
Prós: "Turkish Airlines has an excellent entertainment system"
Contras: "They used to have more legroom"
Prós: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Contras: "See literally everything above"
Prós: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Contras: "Seats a bit narrow"
Prós: "Very nice service"
Prós: "The service was good"
Contras: "Didn't like the airplane. Bit old. Too long till boarding."
Prós: "good job rushing us to the correct gate"
Contras: "late"
Prós: "friendly crew and superior service"
Prós: "The food is amazing, the crew is very attentive"
Contras: "The seats can use work. Very uncomfortable"
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Contras: "Short and sweet"
Contras: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Prós: "Not much, seats are super uncomfortable"
Contras: "Better code sharing with KLM"
Contras: "Entertainment worked sporadically"
Prós: "Nada"
Contras: "Horário"
Prós: "Crew was very friendly. Food was excellent"
Contras: "More water provided during the flight. Also, the second meal was not very good."
Contras: "Great experience"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Plane was new, and seatback screen responsive and functional."
Contras: "Economy seats not very comfortable, very tightly packed together"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Contras: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Prós: "On time, staff was nice."
Contras: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Prós: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Contras: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Prós: "Crew was nice movie selection was good."
Contras: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Prós: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Prós: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Contras: "The seat padding is rather thin."
Prós: "Cheap ticket"
Contras: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Prós: "It was a nice plane and boarding was well organized."
Contras: "I was assigned a middle seat, if not for that I would have given a higher rating."
Prós: "More experienced, professional crew, better food and service."
Contras: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Prós: "Onboard crew was friendly. Dinner was good"
Contras: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Prós: "Everything was fine"
Contras: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Prós: "Ok"
Contras: "Nothing"
Prós: "Crew were pleasant most of the time"
Contras: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Prós: "Food and service was good and price was acceptable"
Contras: "Very long route"
Prós: "Nithing"
Contras: "They were unfreindly and rude."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Prós: "Nothing particular"
Contras: "Nothing particular"
Prós: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Contras: "NA"
Prós: "The food, the service and everything else is fine, quite good."
Contras: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Crew was welcoming"
Contras: "Space between the seats was too small."
Prós: "Short, lots of leg space"
Prós: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Contras: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Contras: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Prós: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Contras: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
tripulação muito simpática
Tive duas bagagens extraviadas. A funcionária da TAP no balcão anterior ao embarque confirmou que minhas bagagens chegariam ao destino correto.
Deveria ser fornecido ao menos um lanche aos passageiros pois, já estávamos há 10 horas aguardando entre voo do Rio de Janeiro e imigração. Os lanches eram todos pagos! E nem água era oferecida…tínhamos que solicitar!
O voo de conexão de Lisboa para Amsterdã deveria ser fornecido ao menos um lanche pois, já estávamos há 10 horas aguardando, vindo do Rio de Janeiro! Os lanches eram pagos!
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
Ruim ou péssimo pelo conjunto da obra, nosso voo era SP-Lisboa-Roma-Lisboa-SP, no retorno check-in feito, upgrade de cabine a 700 R$, resolvemos ir para Lisboa dois dias antes do retorno previsto, como a passagem de volta não poderia ser alterada, compramos outras, a surpresa, chegamos para o embarque de retorno Lisbia-SP e descobrimos que, como não nos apresentamos para o voo Roma-Lisboa, todo o trecho seguinte foi cancelado, inclusive tivemos que ouvir que o voo estava cheio, ou seja, além de nós roubarem ainda revenderam nossos assentos já pagos, nosso prejuízo está em torno de 15.000,00 R$ visto sermos obrigados a comprar novas passagens em outra Cia para o dia seguinte. A Tap nos informou que nada poderia ser feito pois os bilhetes foram comprados de Decolar, a Decolar disse que essa era uma regra da TAP e que estava escrita não voucher, e estava mesmo, e que no caso também não podia resolver nosso problema, TOMEM CUIDADO AO COMPRAR COM A DECOLAR, as linhas em letras pequenas podem.lhe gerar muitos prejuízos, e, não voem de TAP, pois você paga por um assento que não e seu. Agora teremos que contratar um advogado para para discutir a questão e tentar reduzir nosso prejuízos. Decolar e TAP nunca mais!
Somente alimentação paga. Poltronas não reclináveis.
Poltronas desconfortáveis. Janta ruim.
O embarque foi demorado e o portão no aeroporto era pequeno para a quantidade de passageiros. As cadeiras poderiam ser mais conformáveis.
Conforto nos assentos poderia melhorar.
Não apanhei o voo devido a atraso no primeiro
A atenção dos comissários e a comida
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Informação mais clara sobre testes necessários
Contras: "O uso de mascara não foi obrigatório"
Prós: "Service was great and the airplane was very well maintained."
Contras: "More water, I was thirsty most of the time."
Contras: "Informação e não mentir"
Contras: "TAP doesn't understand the first thing about customer service."
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "Newer planes, good service"
Contras: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Everything very professional and high quality."
Contras: "The queue for the check-in / bagagge drop-off took almost an hour; only towards the end a second regular counter (besides the premium) was opened."
Prós: "On time, very polite."
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Prós: "Tripulação muito atenciosa. Conforto da cadeira médio"
Prós: "Preço"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Contras: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Prós: "Not much"
Contras: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Contras: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"
Prós: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Contras: "Company plays games with attractive low fares but extra charges for seating and luggage"
Prós: "Nothing went wrong so it is good enough for me"
Prós: "The plane was comfortable the free drinks and food and crew were friendly."
Contras: "Can't think of anything!"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "Pontualidade"
Contras: "Extraviaram nossas bagagens!"
Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."
Prós: "Assento confortável, aeronave nova e sistema de entretenimento ótimo"
Contras: "O voo de SP atrasou devido a problemas mecânicos e para a conexão havia uma espera de mais de 6h. Nos deram somente um voucher para comer sem oferecer nenhum tipo de conforto"
Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."
Prós: "the crew was very helpful and friendly"
Contras: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Prós: "Choices of movies and music"
Contras: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."
Prós: "Não houve contratempos"
Contras: "Nada"
Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."