Prós: "The crew was amazing"
Contras: "Needs more variety of movies"
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Requested refund and was directed to my travel agency. Edreams was worst than useless: spent 10 hours waiting for them to pick up but no answer. JAL should allow the clients to bypass a travel agency in order to manage the flights. Otherwise we are hostages of the travel agencies."
Contras: "The Entertainment screen could have been larger."
Prós: "Crew was professional and friendly"
Contras: "Continuous improvement"
Prós: "Crews were amazing."
Prós: "Boarding very efficient."
Prós: "The crew"
Contras: "The foods could be better not up to the standard of EVA air on economy class"
Prós: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Contras: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Prós: "Service was excellent and seats were comfortable."
Prós: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Contras: "Double standard"
Contras: "Bad seat near bathroom. Smelled like pee entire trip"
Prós: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Contras: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Prós: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
Prós: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Prós: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Contras: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Prós: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Prós: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Prós: "Service was excellent."
Contras: "The food could have been a little more mainstream"
Prós: "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
Contras: "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
Prós: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Prós: "Food is better than most other airlines. Seamless check in and boarding"
Contras: "Seating space is quite cramped"
Prós: "The legroom is comfortable for a tall person."
Prós: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Contras: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Contras: "Great airline great service. Haihly recommended"
Prós: "Comfortable and service was pleasant"
Contras: "Like all of it except lack of vegetarian option for food"
Prós: "Superior service in a great and spacious plane."
Contras: "Seats are a bit flat and shallow, besides that it was awesome!"
Prós: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Prós: "Staff- the ladies in flight were very friendly and courteous."
Prós: "Service impeccable"
Contras: "Worst food in the industry. Barely edible."
Prós: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Prós: "Asian vegetarian meal"
Contras: "limited rest room facilities"
Prós: "Nothing"
Contras: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Prós: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Prós: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Contras: "Small leg room."
Prós: "Great flight attendants"
Contras: "Japanese food not great"
Prós: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Prós: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Contras: "Nothing"
Prós: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Prós: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Prós: "The upgraded seating."
Prós: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Contras: "I wish they had a larger movie selection, but they had most "New Releases"."
Prós: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
Prós: "Everything is perfect."
Contras: "Nothing to complain, simply perfect."
Prós: "Seats and entertainment is good."
Contras: "Crew is insulting passengers and really bad attitude"
Prós: "Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms."
Prós: "Voo"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "Amazing seats and crew"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "Good"
Contras: "NA"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "Alimentação!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Contras: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Prós: "Almost everything"
Contras: "The food choice"
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Prós: "Tudo"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "Nada"
Prós: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Contras: "Though more comfortable than other flights like KLM, it was still a little cramped"
Prós: "The food was amazing. The entertainment was amazing The boarding process was very seamless Everything was done on time"
Contras: "Honestly, nothing. I was beyond impressed."
Contras: "I thought that may i find a gluten free food on airplane"
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "Entertainment Comfort"
Contras: "Crew are very lazy and not so attentive"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Contras: "didn't like anything about it"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Got upgraded to Business!"
Contras: "Nothing really, crew was professional"
Prós: "Almost everything !"
Contras: "Had to go and find a steward at one point to find out where my coffee had gone to."
Prós: "Crew were great"
Contras: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Prós: "Food is good"
Contras: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
Prós: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
Contras: "Taipei airport was not great and confusing."
Prós: "Flight wasn't cancelled."
Contras: "Lengthy check in of baggage, followed by delayed boarding."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Contras: "baggage policing"
Contras: "It's was only the passngers who requested they offer them to provide mattress to their seats"
Contras: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Prós: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Contras: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Prós: "The outstanding service of the flight attendants."
Contras: "Nothing!"
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Prós: "Comfortable seat"
Contras: "I was inzble to select vegetarian meal on ypur website"
Contras: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "Everything was great."
Prós: "Very uncomfortable"
Contras: "More cushion"
Prós: "Assento e refeição"
Contras: "Atraso"
Contras: "Food in TK used to be great... not anymore!"
Prós: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Contras: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Prós: "The crew was great and loved the meal given during flight."
Prós: "Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time."
Prós: "Voo rápido e tranquilo"
Prós: "Onboard service was good -breakfast served was good."
Contras: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "good people /service, good food and comfortable seating nice experience all in all"
Contras: "Seats allocation was uncertain until we checked in"
Prós: "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
Contras: "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
Prós: "Food & entertainment"
Contras: "Boarding, narrow seats for a 7 hours flight & lost baggage"
Contras: "Nao permite reserva de assentos nem no checkin online"
Prós: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Contras: "Not their fault but 14-hour flights are exhausting."
Contras: "Atrasso, comida ruim"
Prós: "Crew was good Comfortable seats"
Contras: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "The food, seevice, amenities and cleanliness were the best I have seen in economy class."
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Food was great."
Contras: "Long waits, poor communication, either too warm or too cold"
Prós: "It went all ok except the space between rows"
Contras: "Slow service by crew and space between seats"
Prós: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Contras: "Check-in was very slow."
Prós: "Worst flight"
Contras: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Contras: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Prós: "Staff"
Contras: "Seats, food and service"
Prós: "Onboard food was good"
Contras: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
Prós: "great crew and flight!"
Contras: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Prós: "It's all great. Recommended"
Contras: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
Prós: "Movie options and food"
Contras: "Not enough leg room"
Contras: "Food: they gave you a menu so you can pick up an option (by half way through lunch service they run out of one of the options) They also didn't provide enough water, it's a transatlantic flight! Few options for beverages. Boarding: messy. You have a seating section for a reason (besides pricing). Also connecting flights from IST to the US are horrible. Four point checks and manual screening."
Contras: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"
Contras: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "Excellent customer service"
Contras: "Excellent flight"
Prós: "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
Contras: "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
Prós: "The service was good., food was good, boarding was little though."
Contras: "Usually the layover is long even though they provide you with hotel but, its too tiring"
Prós: "Always courteous service."
Contras: "The flight was delayed and we had to run for our connection."
Contras: "Cleanliness of the aircraft, service of the crew members"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Contras: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Contras: "Still don’t have my luggage yet"
Prós: "Flight was on time."
Contras: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Contras: "All of the less than good, obvious!"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Prós: "Newer plane, crew was amazing, seats were adjustable"
Prós: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "Refeições de alto nível"
Prós: "Great crew, comfortable seating with enough leg room."
Contras: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Prós: "Friendly staff"
Contras: "Security check at gate; No priority"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Seating is tight. The crew was great !"
Contras: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "Turn the lights on early making it hard to sleep"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Entertainment options."
Contras: "Service was poor, seat did not recline, and the food was terrible."
Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Prós: "The service"
Contras: "The seats"
Prós: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contras: "Not happy to pay extra money for my case"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Efficient crew"
Contras: "Long, slow line at check in. Not many new movies or tv shows"
Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Prós: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contras: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Prós: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contras: "No complaints about anything."
Prós: "kLM staff was great."
Prós: "Professionalism"
Contras: "Baggage Claim"
Prós: "Nice crew, night food."
Contras: "Old aircraft type, insufficient entertaiment."
Prós: "Assento confortavel / entretenimento bom"
Contras: "O checkin - falta de informação para achar o counter // o embarque - atraso de mais de uma hora e ja é o segundo voo que isso acontece // comida muito apimentada"
Contras: "Bandeja estava suja. Comida ruim"
Contras: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."
Prós: "Crew was communicative. Great entertainment selection"
Contras: "WiFi didn’t work but it was told it may not"
Prós: "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
Contras: "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
Prós: "The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers."
Contras: "The full meal was served early in the morning instead of breakfast."
Contras: "Very good and friendly"
Prós: "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."
Prós: "It is a direct flight."
Contras: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
Prós: "The crew was always really helpful and kind. Great movie selection."
Contras: "Boarding was really delayed. But flight still came in on time for me to have plenty of time to catch my connecting flight."
Contras: "My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer."
Prós: "I am really contented of my flight. Not enough waiting in connecting flights and my baggage were all okey."
Prós: "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
Prós: "CS did offer Priority Business class immigration and lounge"
Contras: "Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!"
Contras: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
Prós: "nothing"
Contras: "horrible seats, horrible staff, horrible food. then their airline make you want in this giant, confusing line to transfer planes which feels like its part of the state, but it's actually some strange system run by their staff which you wait in line for a stamp. i littleraly took 2 hours."
Contras: "Lost my luggage for ever"
Prós: "On-time"
Contras: "Crazy CZ staff at CAN airport. So much passangers squeezed in a bus from terminal to airplane (to board)"
Prós: "Nice crew"
Contras: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
Prós: "price"
Contras: "Only allow one piece luggage."
Prós: "They did work with us to help with the seating."
Contras: "We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach."
Prós: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
Prós: "The meal was nice, pork with rice and egg, noodles and bread with butter"
Contras: "The flight attendants are paranoid with smartphone usage, always asking to turn off."
Prós: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Contras: "Everything is awesome."
Prós: "Almost everything."
Contras: "It was delayed twice."
Prós: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
Contras: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
Prós: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
Prós: "Crew tries to help"
Contras: "I can never get a hold of customer service... I'm vegan. I tried to preorder my food. It's always a hassle. I spoke to the people at the air port, they too didn't know what to do. I usually have to talk to the crew. Their webpage is horrible. I can't sign up for their mileage program... It's impossible."
Contras: "Cell phones prohibited for the ENTIRETY of this 12-hour flight, not just takeoff and landing"
Prós: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
Contras: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
Contras: "Their website is very bad and I couldn't reserve a seat and couldn't select meal type. At the ticket counter they didn't ask for anything just issued the tickets. The food was bad."
Contras: "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
Contras: "It should be zero stars. We never made this flight because of excessive delays. We also had to wait more than 2 days for the next available flight. The airline tried to put us in a very dirty and dumpy hotel 35 minutes away from the airport. We paid out of our own pocket for a hotel at the airport. Worst 15 hours of airline experience I've ever had."
Prós: "Flight was fast & good service by flight attendants."
Contras: "Food served was mediocre."
Contras: "Tv wasn't working"
Contras: "They just two weeks before the flight decided to change the dates of the flight."
Prós: "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
Prós: "Plenty of food and drink as well as a well stocked entertainment center."
Contras: "Seat too small and it's just too long"
Prós: "Very professional and courteous operation. Departure/arrival was right on time. Connection flt transfer in Guangzhou went very smooth and is simple to pass through concourses to connecting flt. Other airlines and airports can be a major hassle, but China Southern Airlines has their business model operation down to a science. And the best part, their prices are very offirdable."
Prós: "good quality airplane (787 dreamliner)"
Contras: "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"
Prós: "Plane was nice and new."
Contras: "The food could be the worst of any airline food...and that is saying something. Also I had two flights and the short flight was a very old looking plane with the thinnest seats I had ever seen. It was one the first leg of a long trip so I was worried this is how the bigger flight was going to be but the next plane looked new and was much more comfortable."
Prós: "Food (chicken and rice) was slightly better. Quiet ride"
Contras: "Soap in the restroom ?"
Prós: "I was worried about such a long night flight with an airline that I wasn't familiar with but they were extremely polite and helpful, the seats were comfortable and a great entertainment selection. To everyone who complained about the food... It was not bad, actually better than most airplane food I have had. And I didn't hear a single person have anything negative to say about it as they polished everything off!"
Contras: "Everything good"