Encontra voos baratos de Richmond para Portugal

Contras: "Nothing"

Contras: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"

Prós: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."

Prós: "Timeliness"
Contras: "Seating"

Prós: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Contras: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"

Contras: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."

Prós: "The plane was nice, entertainment options were great, pilot was super kind."

Prós: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Contras: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."

Contras: "Great flight!"

Contras: "Check in was terrible- long wait just for drop off of already checked in bags"

Prós: "The only thing I liked about the experience and flight was the Delta Sky Club"
Contras: "Everything"

Prós: "The free upgrade"

Prós: "Great service"
Contras: "Stuck at landing. For over 20+ minutes"

Prós: "Flight was very late- about 45 minutes because of some problem with the "paperwork" they said. It was a beautiful day and the crew was ready to go, but we all sat for a long time before being allowed to leave Madison. It's especially bad when we've all made ourselves arrive at 5am for a 6am flight"
Contras: "on time departure"

Prós: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Contras: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."

Prós: "Nothing"

Prós: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Contras: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."

Prós: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Contras: "Tight seats need more legroom"

Prós: "Nothing."
Contras: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."

Contras: "Late boarding and take off with no explanation."

Prós: "I arrived safely."
Contras: "Space on board was horrible. Diffenately not enough room and I'm an average guys."

Prós: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Contras: "Not even given a toothbrush or tee shirt to sleep in."

Prós: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."

Prós: "Our flight attendant was excellent. Service with a smile."
Contras: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."

Prós: "I got home"
Contras: "Seats were tiny as hell"

Prós: "Staff very courteous and professional"
Contras: "None"

Prós: "Large jet, attentive crew, on time."

Prós: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Contras: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"

Prós: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Contras: "The crying infant."

Prós: "And arrived early, too.☺"

Contras: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."

Prós: "Crew was wonderful, fine flight, very prompt"
Contras: "Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved."

Contras: "Check in lines were crazy long"

Prós: "N A"
Contras: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."

Prós: "Crew worked incredible well with all the passengers that lost connection flights."
Contras: "Same thing, flight was delayed about three hours."

Prós: "On time, quick flight, nice people."
Contras: "It was freezing cold."

Prós: "Clean and good size sears"
Contras: "Slow boarding, crew tires and it showed, pretzels no nuts,"

Prós: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Contras: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."

Prós: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."

Prós: "Everyone was very efficient and friendly."
Contras: "The microphone needs to be louder. It was very hard to hear."

Prós: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Contras: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."

Contras: "Everything was great"

Prós: "Excellent service"

Contras: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."

Prós: "loved the cookies!"
Contras: "Wish there were more legroom on those little planes."

Prós: "on time departure"
Contras: "airplane needed to be vacuumed"

Prós: "Very friendly and curtious crew made the flight very pleasant"

Prós: "The heading says it all!"

Prós: "They switched me to better seats"
Contras: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Prós: "The crew and comfort."
Contras: "The food does not taste good at all."

Contras: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"

Prós: "Crew was awful. Grumpy and not friendly. They hate their customers especially children."
Contras: "This was my worst experience on any Lufthansa flights. Worst ever!"

Prós: "Fabulous service"
Contras: "Not a thing"

Contras: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"

Prós: "Nothing"
Contras: "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."

Prós: "Nothing. It didn't happen."
Contras: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."

Prós: "The crew was great. The sandwich was tasty. And, I loved the leg room!"

Prós: "On time"
Contras: "Food was just ok."

Prós: "Crew were great. Very friendly & helpful"
Contras: "Lufthansa really need to serve something better than high school cafeteria grade food"

Prós: "Friendly and professional staff, comfortable and on-time flight."
Contras: "Clear up-front notification about first checked bag not being included in ticket price. This info did not appear at the time the booking was made. Very frustrating."

Prós: "Seat was OK"
Contras: "Good"

Contras: "Lufthansa lost my luggage. Still waiting in my hotel."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "The crew was polite and did their best"
Contras: "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines."

Contras: "I wasn’t able to fly because my passport was stolen"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Excellent crew"
Contras: "Toilet"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Contras: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."

Prós: "Nothing"
Contras: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."

Contras: "Need AC outlets and TVs"

Prós: "Good flight attendants"
Contras: "Delayed a bit"

Contras: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."

Prós: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"

Prós: "Like food and stagf"

Prós: "Comfortable seating, very good and pleasant crew."
Contras: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."

Contras: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies. Both legs of the journey the crew was lousy on this. So child unfriendly"

Prós: "Na"
Contras: "Same"

Contras: "Houve um atraso na saída de Munique."

Contras: "The food. I don't eat many food and the wasn't much selection."

Contras: "Flight delays,...."

Prós: "Great staff"
Contras: "small seat despite being in business class"

Prós: "Outstanding service in cabin service, on time, legroom in economy."
Contras: "Seats a little hard. Very good instead of great."

Prós: "The flight was punctual and smooth, maun concern!"
Contras: "no tv, no papers, food soso"

Prós: "Houve atrasos mas saídas"

Prós: "I was sleep the whole time"
Contras: "It was okay"

Prós: "Comfortable and big leg room"
Contras: "No in-flight entertainment"

Prós: "Flight attendant was very helpful. She went out of her way to bring me a special tea. Large selection of entertainment."
Contras: "Food could've had more healthier choices. Also, kid-friendly food would've been a plus. Not enough leg room. Headphones were only working for one ear which is really bad for the ears. Air conditioning was really turned on really high and gave me a headache and the sniffles. I started throwing up during landing time. Horrible."

Prós: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Contras: "Taking back the headsets 30 mins before landing."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Love to be in the air... any flight"
Contras: "Price... When I found this flight it was under $500. As I waited for my check to be deposited the price went up nearly $500 as if it was programmed to go up if I didn't take book it the first time. From that point on, my flight was the highest priced flight np matter where I looked, my dates were the highest priced. Not happy. And my charges were more than the flight. How can that be fair. $400 flight $500 fee??? WTF??? But I needed the flight. I feel like I was screwed."

Prós: "The energetic crew who served with a smile"
Contras: "The tea was not strong and was served lukewarm and movies not up to standard.how about new blankets...and food only a choice between 2...chicken or pasta..why not beef or mutton?"

Prós: "Food snacks were awful."

Prós: "Very comfortable"
Contras: "Delay"

Prós: "see above"
Contras: "see above"

Prós: "Courtesy and friendliness of staff."
Contras: "The cheapo headphones"

Contras: "Friendlier crews"

Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contras: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Prós: "Overall a nice and good flight"
Contras: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Contras: "Bigger seats the new ones are way to narrow"

Prós: "Terrific hot breakfast in bus. class"
Contras: "Window did not darken like the others."

Prós: "Decent price for economy comfort seat, 4A."
Contras: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Prós: "Professional crew. Good simple check in."
Contras: "Nothing."

Prós: "Flight arrived on time"
Contras: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Prós: "Reclinable seats."
Contras: "The food!! The lights could be dimmed as it was a night flight."

Contras: "Travelled business class and was ace experience"

Contras: "Flight got delayed 30 minutes"

Prós: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contras: "Everything was very good."

Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Prós: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contras: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Prós: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Contras: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Prós: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Contras: "Still waiting to board after missing this connection had to be booked on another airline"

Prós: "Good flight, very attentive crew."

Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Prós: "Everything is top notch for an airline company."
Contras: "Nothing.... I enjoyed every moment of the flight."

Prós: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contras: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Prós: "We got a meal for a 1h flight only"
Contras: "No entertainment but normal for this type of flight"

Prós: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Prós: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contras: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Contras: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Prós: "The staff was very helpful and professional. Promp response to calling for attention."
Contras: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Prós: "Bording was good and general flight ok"
Contras: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Prós: "Pleasant flight"

Prós: "Very friendly staff"

Prós: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Contras: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Prós: "on time, and with snow"

Prós: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Prós: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Contras: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Contras: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Contras: "The seats in economy were a little too small for a 12 hour flight"

Prós: "Crew service"
Contras: "Flight delayed."

Prós: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contras: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Prós: "Speed, crew, and reliability."
Contras: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Prós: "Same as above"

Prós: "The cabin crew were fantastic and funny"
Contras: "Tiny seats"

Prós: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Contras: "Nothing. This is filler text to meet the min. characters."

Prós: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Contras: "Nothing. This is filler text to meet min characters."

Prós: "The crew seemed to make the best of their situation"
Contras: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."

Prós: "Flight was so smooth"
Contras: "Nothing"

Prós: "The employees were friendly and helpful."
Contras: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."

Prós: "On time with a very pleasant crew."

Prós: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Contras: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"

Prós: "Comfy seat, nice crew"

Contras: "Certain crew members could've been a bit more approachable and friendly."

Prós: "great stewardess"
Contras: "extremely cramped old plane with no wifi. Really folks?"

Prós: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Contras: "I can't think of anything that would have improved the experience."

Prós: "as expected"

Prós: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Contras: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"

Prós: "The boarding process was quick, seats were comfy, staff was very nice."

Contras: "No entertainment or WiFi at all"

Prós: "Flight attendant gave me a free beer!"

Contras: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."

Contras: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"

Prós: "Good legroom on economy"

Prós: "Flight loaded on time left on time and arrived on time. Crew were all very nice."

Prós: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Contras: "No outlets no individual monitors"

Prós: "That it actually happen. Poor communications from British Airways and American Airlines."

Contras: "Flight was delayed and I missed my connecting flight."

Prós: "On time and no hassles."
Contras: "Uncomfortable old dirty aircraft."

Prós: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Contras: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"

Prós: "The 737 was excellent. Boeing still makes the best aircraft."
Contras: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."

Prós: "We arrived safely and so did our luggage."
Contras: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."

Contras: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"

Prós: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Contras: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."

Prós: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Contras: "Nothing."

Prós: "Crew did their best!"
Contras: "Our flight was delayed over 3 hours. Other Advantage members have already received bonus miles for their inconvenience. I am also an Advantage member and have not received bonus points and am unable to get ahold of anyone."

Prós: "Nothing. I will never fly American again."
Contras: "Both flights delayed. Over six hours late."

Contras: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."

Prós: "Getting out of the plane! and the landing was very good."
Contras: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."

Prós: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Contras: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."

Prós: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Contras: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."

Prós: "Da simpatia da tripulação."
Contras: "Nao consigo acreditar no aviao velho desconfortável sem televisoes individuais em um voo internacional de 7/8 horas... sendo que no voo de miami para Philadelphia havia. Pior cia que ja viagei neste aspecto."

Prós: "Not much."
Contras: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."

Prós: "Crew and promptness"
Contras: "No entertainment for each seat. No cellphone charger."

Prós: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"

Prós: "Boarding was fast and easy gate agents were awesome."
Contras: "Older plane. Very uncomfortable"

Prós: "I liked how quick the flight was to New York"
Contras: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."

Prós: "Flights were on-time, planes were clean/newer, snacks were good."
Contras: "Their boarding/de-boarding process was quite inefficient - they have boarding zones, but then you just go to a shuttle and it's a free for all at the plane."

Prós: "Crew, clean"
Contras: "Flight delayed as we were pushing back from the gate."

Prós: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Contras: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."

Prós: "Food, Service, overall feeling of flight and crew"
Contras: "Leg room"

Prós: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."

Prós: "Quick flight."
Contras: "Crew was rude and illogical."

Prós: "The flight was smooth and the coastline views were amazing."
Contras: "No in-flight entertainment. Poor quality sandwiches."

Contras: "flghit Porto/Lisbon 1 hour delay"

Prós: "Nothing"
Contras: "Everything, will never fly American Airlines again"

Prós: "The crew was courteous, friendly, and efficient"
Contras: "The flight was overbooked by ten, leaving the possibility of my reservation not being honored and missing the flight."

Contras: "Very crowded plane."

Prós: "Crew was efficient and helpful. Captain kept us posted along the way. They also keep air flowing when we were delayed to take off so everyone is comfortable inside the crowded cabin."
Contras: "Crew should try to wake me up for meals. Luckily my fellow passengers did. Otherwise I would have missed all my meals."

Prós: "Very pleasant and accommodating."

Prós: "Emergency exit"
Contras: "Extra blankets as emergency exit is terribly cold Boarding"

Contras: "Was late"

Contras: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."

Prós: "Good flight, decent crew. Food was okay."
Contras: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."

Contras: "Flight departure could have been on time"

Prós: "The crew WAS amazing. The seating was a little tight, but ok."
Contras: "For a flight over two hours, a snack would have been nice."

Prós: "Boarding and meal"
Contras: "Service in first class and the heavy turbulence could of reached a warning from the pilot"

Prós: "Crew was great. Let me sleep and was pleasant and professional."
Contras: "food"

Contras: "Seats are very small, could be bigger and more comfortable"

Prós: "Fast boarding and helpful crew."
Contras: "Food was cold and soggy."

Prós: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"

Contras: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."

Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."

Prós: "The food was very good. The crew was very pleasant and accommodating. A bit late leaving but time was made up in flight. All in all a pleasant trip."
Contras: "Some of the entertainment screens were inoperative. The occupied light for the forward restroom (in business class) was not working so you never knew if it was free or not."

Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"

Contras: "the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable"

Contras: "delayed. missed my connector and had to rebook to a later flight"

Prós: "On time departure and arrival and a friendly crew helped keep this flight smooth despite some turbulence. The fact that there have been electrical outlets on this route for so long is a testimony to the Continental heritage."
Contras: "The seats in economy are just so tight that sleep on this short overnight flight was almost impossible. The lack of more recline (as in the recarro sears used on the LH/LX products) and short pitch make it hard to either work or sleep. The small plane size makes this sardine feeling worse and slows service to the rear of be craft."

Contras: "Flight was so delayed we would have missed our connection and been stranded in DC overnight, so we had to push all our reservations back and missed a full day of our vacation."

Prós: "nothing"
Contras: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."

Prós: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Contras: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."

Prós: "Embarque com crianças Entrerenimento"

Prós: "Boarding was seamless"
Contras: "Planes were older and tight."

Contras: "Entretenimento de vídeo avariado"

Contras: "2 hour delay"

Contras: "Personnel were unhelpful and not forthcoming! Very inconvenient with trying to reschedule to the next day! Felt as if no one really cared if we got there or not! No vouchers were offered for hotels or food!"

Prós: "Pretty smooth despite high winds and on time."

Prós: "nothing"
Contras: "United horrible customer service"

Prós: "...."
Contras: "Cheiro a jet fuel dentro do avião, barulho despropositado feito pelo pessoal de bordo aquando no tempo de descanso."

Prós: "We got to Lisbon"
Contras: "The entertainment system in 36E didn't work. The sound in 36D what a lot of noise (it made it unusable)."

Prós: "Good entertainment and nice seats."
Contras: "I don't understand how you pay $500 for a six hour flight and a meal is not included."

Prós: "Courtesy and smiling faces"
Contras: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."

Prós: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Contras: "Lack of info from United crew."

Prós: "The crew was very professional."
Contras: "Nothing, good flight and no problems."

Prós: "The check in with united was rather disappointing. The staff working with united were not clear with instructions and rather rude. Checking in can be a rather stressful process when there are long lines and tons of people.... this person was just short, unclear and rude."
Contras: "Please see above"

Prós: "We were early getting into the Springs."
Contras: "Nothing"

Prós: "Short flight so little to complain about."
Contras: "Average seats, no in flight entertainment or beverage service"

Prós: "Flight was re booked and we got seats on the next flight"
Contras: "Flight was delayed and the plane was waved off from the runway when it landed in EWR"

Prós: "Free directv because of the delays"
Contras: "Flight delayed an hour and a half"

Prós: "I liked the staff on the DELTA flight I was transferred onto."
Contras: "United flight was delayed by 2 hours unitially, and eventually by 5 hours. Transfer to Delta flight was acceptable but deposited me at the wrong airport! A lot of money and inconvenience and delay after that to get to my destination. And no compensation offered for that!"

Prós: "4"
Contras: "4 hours late, bad food, stressed staff."

Prós: "Relatively, on time."
Contras: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."

Prós: "The pilot had an excellent landing in adverse conditiions"
Contras: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"

Contras: "We arrived early and then sat on tarmac for so long we were technically late.."

Contras: "Whers my bag!?!?!"

Contras: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."

Prós: "Our flight went smoothly and we left on time. The crew was friendly and we had no delays this time around."
Contras: "The boarding took a long time and the coffee on the flight is the worst I've ever head. I feel like United gives the bare minimum when it comes to the customers and doesn't really make an effort to do more than that."