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Prós: "Every one was very friendly"

Contras: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"

Prós: "I love everything and I will flight with them again . A very positive experience."

Prós: "The flight was ok. We had very little lay over time which meant. We had to run across the airport to get to our flight. This also meant that some luggage got left behind. It was frustrating but atleast the airline ensured that it was delivered in one piece to our home addresses. Give them a plus for that"
Contras: "Left behind luggage Short layover"

Prós: "Exceptional attention to details of client comfort."
Contras: "No faults."

Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."

Prós: "Beautiful planes, clean, crew members very cordial and attentive. Entertainment rock solid as always."
Contras: "Stuff slightly young and overly cordial, sitting at exit row and people were allowed to loiter by the service pass, chatting etc. Crowded flight mgt justify the above."

Prós: "The flight updates, services (meals and refreshments)"

Prós: "Good food, great entertainment, comfy seats"

Prós: "Second legs entertainment system was brilliant."
Contras: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."

Contras: "Kitch design, fat people should not be allocated middle section seats"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Pretty mjuch ebverything except.."
Contras: "My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat."

Prós: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."

Prós: "Start scurty things with people who has short time to the next flight"

Prós: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Contras: "Nothing at all"

Prós: "Cabin crew, very professional"

Prós: "Crew was professional, but not outstanding."
Contras: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."

Prós: "The seating"
Contras: "It was all on time"

Contras: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"

Prós: "The crew were friendly."
Contras: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"

Prós: "Efficiency and friendly crew"
Contras: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."

Prós: "Great staff and in flight entertainment"
Contras: "Other passengers..."

Prós: "This airline is consistently great. Comfortable, lovely staff members, and great in flight entertainment."
Contras: "Was a bit disappointed in the food this time."

Prós: "Entertainment screens good - good range of music and also internet accessible"
Contras: "Food not very appetising. I did not eat much of it."

Contras: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."

Prós: "Spacious Crew Food Ambience"
Contras: "Personal screen did not work"

Prós: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Contras: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Prós: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Contras: "I would like to be upgraded to first class. :)"

Prós: "The flight was amazing. The crew was nice and professional. They constantly checked up on us, as well. The food was good for food during a flight and there was nothing lacking in the entertainment department either. There is really not much Emerates could do to make the flight more pleasant."
Contras: "The check in experience is the worst I have ever had. One bag was a little heavy so I had to pay the fee which I was happy to do. But, they took me out of line and up to the office, I then had to wait 30 minutes to be helped only to then learn that the credit card machine was not working. So, I had to get cash from an ATM, which charged a fee, and there was no change available so I ended up paying more than the fee actually was. Then, I had to go back through security and stand in line again just to get my boarding pass. I was at the airport 3 hours early and this disorganized system almost caused me to miss my flight. It was just unprofessional all around."

Contras: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."

Prós: "I was able to receive a vegan meal, though I didn't make an early request. The attendants were very kind and graceful. Thanks for the newspaper."
Contras: "Reliance on electronic entertainment"

Prós: "Entertainment and the food"
Contras: "Can't think of anything I didn't like."

Prós: "I loved the food."

Prós: "The crew was very pleasant and helpful"
Contras: "The plane was obviously not as nice as the ones I have taken to Singapore on Emirates - and the waiting space in the airport gate was not very comfortable. The older media system is also very difficult to use."

Contras: "The airline lost my bag in transit. It took them 4 days for me to get it."

Prós: "Flight overall was fine but not the standard that we had on the trans Atlantic potion"

Prós: "up to date alerts\notifications on flight departures, Pricing, Food , Boarding process."
Contras: "Seating from DC to Dubai was awful. The seats on A380 were too tiny compared to any other economy class."

Prós: "Roomy seats, friendly, attentive attendants, food vouchers in Dubai"
Contras: "Boarding was always late and a bit crowded"

Contras: "wifi n funcionar"

Contras: "wifi não funcionar"

Contras: "Flight stranded on the runway for 3 hours due to technical issues"

Prós: "Serviço e atendimento"
Contras: "Mantas são muito frias para a temperatura que fica dentro do avião."

Prós: "Serviço e atendimento"
Contras: "Mantas são muito frias para a temperatura que fica dentro do avião."

Contras: "1. It would be helpful to have headphone jacks that can accept the commonly used single-prong headphones. That way, passengers can use their own headphones instead of wasting Emirates headphones. 2. Cabin was very chilly for most of the flight."

Prós: "On time arrival"
Contras: "The boarding out of Dhaka could have been better."

Prós: "Food very good in economy. When I asked to take a look at the A380 the crew were accommodating and even showed me around the top deck."
Contras: "When in economy, regardless, comfort is a compromise, unfortunately Emirates in this regard is no exception as the seats are standard fare although the in flight entertainment is new generation."

Prós: "انا أسفر في النسه اكثر من مره ولا انصح احد بالسفر على هذه الخطوطانا لم أتأخر عن موعد الرحله حضرة ال المطار قبل إقلاع بساعه خيرة خسرة اتذكرة وغرموني مبلغ وقدره ٤٠٠ دولار هذا ظلم لم يوجد على أتذكره اي تحذير"

Prós: "Flight cancelled on whim of pilot due to a single faulty toilet."
Contras: "Everything."

Prós: "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
Contras: "Lack of room between rows and the narrowness of aisles"

Prós: "Food was great so was service"
Contras: "All was good"

Prós: "Friendly good service"
Contras: "Istanbul changing gate to get to such long walk"

Prós: "Turkish airlines is better than all airlines I have used."
Contras: "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."

Prós: "Arriving safely"
Contras: "Seats horrible, food not eatable, poor service"

Prós: "Worst flight"
Contras: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."

Prós: "Crew is super nice and helpful. Aircraft is pleasant"
Contras: "Food is okay but the portions are tiny."

Prós: "Everything was good"
Contras: "All good"

Prós: "Food, as always on THY, was tasty."

Prós: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Contras: "No wifi at Istanbul airport."

Prós: "Fine, short flight overall. Crew was good, airplane comfortable, and the boarding process was fine."
Contras: "I expected more substantial dinner; perhaps because the one in the Venice-Istanbul flight was. The latter flight got beef/pasta choice, whereas the former one a tuna-fish sandwich."

Prós: "Best flight crews and food I know of"
Contras: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."

Prós: "Very organized and efficient."

Prós: "The crew was very attentive and the food is amazing"
Contras: "After the second hour the temperature inside the aircraft was very warm started to sweat"

Prós: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."

Contras: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Prós: "The attentiveness of staff."
Contras: "The video screens did not work. Our seats were changed at the last minute without any indication to why."

Prós: "I always fly Turkish Air when I can. I like it a lot"
Contras: "This flight was a standard deviation below the usual quality. The crew seemed inexperienced, and the service was slow. The business-class cabin was only about 40% occupied, and yet the crew seemed unable to provide quick service. As I say, this is not normally the case, but it was a little disappointing."

Prós: "Food"
Contras: "Seats"

Prós: "entertainment"
Contras: "breakfast included stale rolls and not really anthing appealing but the crew insisted on waking everyone up for it! ! Maintenance of the aircraft cabin leaves much to be desired - toilets unclean seat reclining mechanism faulty."

Contras: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"

Prós: "One stewardess was very helpful, even though she could not speak English."
Contras: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."

Prós: "The best flight ever!"

Prós: "A lot of food and drink, toothbrush, slippers, etc."
Contras: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."

Prós: "Food and entertainment are great"
Contras: "The airplane is not as good as you would expect from the best airline in europe"

Prós: "The entertianment and food was excellent."
Contras: "The cabin crew seemed like they were on drugs. They gave us food and collected the trays 2 hours later. First time ive ever experienced this with turkish airlines."

Prós: "Great crew, pleasant fligt"

Prós: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Contras: "Everything was fine."

Prós: "The service was great and all staff were friendly."

Contras: "There were 4 crying babies all seated closely together."

Prós: "Friendly crew excellent food"

Prós: "The food and the boarding was fast."
Contras: "Everything was great."

Prós: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Contras: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."

Contras: "We missed our flight from Istanbul to New York. The gate was changed while we were waiting at the assigned gate. No announcements were made about the gate change. We ended up stranded in Istanbul. The Turkish Airlines representatives were very rude and not helpful at all. They told me that we needed to purchase new tickets. My 14 year old and I were in Istanbul, Turkey with no way home. After hours on the phone with their customer service and many repeated phone calls and many collect phone calls to the United States, my mother was finally able to secure new plane tickets for $2000 one way for us to return to the states. We were in the airport for 24 hours before we could board a flight to make our way home. A few days after we arrived back is when the terrorist attacks occurred. I have been plagued with flashbacks of our time in the Istanbul airport. I feel that Turkish Airlines could have done a better job at trying to accommodate us in a time of desperation. I have been reluctant to contact them upon my return and a friend offered to call on my behalf and was treated in the same disrespectful manner. I would hate to think that Turkish Airlines could be representative of the people of Turkey. I can't imagine that Turkey or the citizens of this beautiful country could treat visitors in such a fashion. I appreciate your time in reading about our personal and devastating experiences during our trip that was to have been the trip of a lifetime with my son."

Prós: "Great food and great service by crew. On time. Good aircraft. Good connection times."
Contras: "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."

Prós: "The in flight entertainment was great"
Contras: "Boarding process was delayed and there were no updates to tell us about it. I was feeling ill and asked a crew member for water she told me she would run and get it and I saw her walking around for 45 minutes before I asked her again and it took her another 30 minutes. In that time I watched her fulfill requests for headphones and other unecessary items. We were sat directly behind a screaming baby and directly in front of 3 wildly misbehaving children for the entire 10 hr flight. The crew allowed the family behind us to sit 5 people to the 4-person row, including a 7-year old sitting on the mom's lap who kicked seats and pulled my hair over the top of the seat. I recognize that misbehaved children are not the fault of the airline but it seems like in the future grouping families with children together might be a resolution. We went 10 hours without sleep because the kids kept kicking our seats and sticking their feet through our armrests. The airline also offered zero vegetarian food options for this flight (unlike others which offered pasta). We went 10 hrs having eaten a single bread roll and a bowl of pudding. After these two flights I'll likely never fly Turkish again."

Contras: "I couldn't get free Wi-Fi on Ataturk airport. When entering my phone number, to receive code for 2 hours of free Wi Fi it couldn't recognize my number 385 099 5744368, or 385 99 5744368. Nowdays, when Wi Fi should be for free without any passwords !!!"

Contras: "Rude stewardess"

Prós: "Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition"

Prós: "On time."
Contras: "Food. Entertainment. Leg room."

Contras: "Connecting flight did not have my luggage from previous flight."

Prós: "At Lisboa airport, I was checked in by Antonio. Most helpful checkin guy I've ever spoken to in my years of traveling. The food is always impressive (for airline food) and they give you a lot to drink. The last time I flew, there was an Autistic passenger throwing a fit and no one seemed to do anything. This time, a person was really upset with his companion on the flight and began screaming. The attendants helped calm him down and fixed the situation quickly. I guess last time they must've just let it happen because of the disability so there's not much they can do in that situation."
Contras: "Not a big ran of the Turkish Airport. Everything is pretty cheap for an airport though if you bring Turkish Lira. They tend to round the price up a bit if you pay in USD or Euro."

Prós: "Better food than most airlines. Appreciated the kit."
Contras: "They ran out of non-beef options for dinner. Flight attendants weren't the friendliest. No usb charger. Seats weren't very comfortable."

Contras: "70mn late. not enough place in the front although I have chosen the seat myself of that purpose"

Prós: "food, movie options, bathrooms were big, had lotion, and Turkish cologne."
Contras: "Tv wasn't user friendly, hard to navigate, they didn't offer enough water on between meals, eggs were very disgusting.."

Prós: "Movie selection was good"
Contras: "They lost our checked bag, the seats and surrounding space was small. The food was bad."

Prós: "The food was okay"
Contras: "The flight was bumpy and the cabin crew had language issues, not easily understanding English"

Prós: "Very pleasent crew, yummy foods and excellent trıp"

Prós: "The entertainment options were great."

Prós: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Contras: "The entertainment was quite dated and didn't have new movies etc"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contras: "Nothing to improve"

Prós: "Speed, crew, and reliablity."
Contras: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Prós: "Flight attendants were friendly, but they only had limited resources to work with."
Contras: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Prós: "Overall very nice flight, even comes with free drink and snack"

Prós: "Except for my negative comment, a good flight."
Contras: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Contras: "seats on Jet air flight are very uncomfortable"

Prós: "KLM food and service are great"

Contras: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Prós: "pleasant"
Contras: "Pleasant"

Contras: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"

Contras: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Prós: "cheap(?)"
Contras: "everything - absolutely no frills"

Contras: "Small seats"

Prós: "Nice short flight, everything was on time"
Contras: "I went from TXL to AMS. There is *nothing* to do in the TXL airprot :-|"

Contras: "Free wifi"

Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"

Prós: "Absence of food"
Contras: "In flight service"

Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Prós: "Overall a nice and good flight"
Contras: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Prós: "Services is good ."
Contras: "Food can be better"

Prós: "Nothing"
Contras: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"

Contras: "Time"

Contras: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Prós: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Contras: "Not being to help on the ground in Copenhagen with delta issues"

Contras: "I congratulate the KLM crew!"

Prós: "Food and service"
Contras: "Working wifi would be good. Better A/C. More comfortable seats"

Prós: "Very friendly crew and on time with no problems."

Prós: "Very professional"
Contras: "Lost luggage"

Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"

Prós: "Service is awesome. Food is great."
Contras: "People with short connection are affected by the 15 to 25 minutes delay."

Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Contras: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Prós: "Seating is tight. The crew was great !"
Contras: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Prós: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Contras: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Prós: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contras: "Boarding could be better"

Prós: "Nice crew pilot food and beverage"
Contras: "No wifi"

Prós: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contras: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Prós: "Very friendly and helpful crew."

Prós: "Face recognition was amazing"
Contras: "Too hot on plane"

Prós: "Flying with KLM is a pleasure"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Prós: "Arrived early!"
Contras: "Boarding seemed disorganized."

Prós: "Everything excellent. Comfortable seats in business."

Contras: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Prós: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contras: "there was no lounge close to our departure gate"

Prós: "Nothing really"
Contras: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Prós: "on time"
Contras: "they woke me up in the middle of the night to give me food.."

Prós: "Crew was friendly. Food somewhat better than prior leg but far from business class standard."
Contras: "Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc."

Prós: "The short flight and pleased to get food."
Contras: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"

Contras: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"

Prós: "Everything"

Prós: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"

Prós: "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."

Prós: "Crew"
Contras: "Always delaying, catastrophic food."

Prós: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Contras: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"

Contras: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Prós: "The staff was very kind."
Contras: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."

Prós: "The customer service from crew members"
Contras: "The snacks"

Prós: "Good crew, service."
Contras: "I chose a seat with no one in my row (because I knew the flight would not be full) and yet somehow two others got assigned to my row after. There was no need to cram us all into one row when the whole plane was empty!"

Contras: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."

Prós: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Prós: "nothing was exceptional good."
Contras: "luggage did not arrive. airport services were not good."

Prós: "Comfort The crew is always so helpful."
Contras: "Food did not agree with me again."

Prós: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Contras: "I can’t fault anything on this flight."

Contras: "Bad plane flight was cancelled. Horrible experience."

Prós: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Contras: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."

Prós: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Contras: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."

Contras: "I sent them an email about an issue with my flight but they didn't get back to me"

Prós: "Crew and service"
Contras: "On board entertainment was not up to date. Old movies. Little choice."

Contras: "Airport in ADS was very basic. Was hard to find a descent toilet"

Contras: "Delayed without explanation or heads up"

Contras: "Check in was a mess in Ethiopia."

Prós: "Great prices, and helpful staff"
Contras: "The food was mediocre, almost poor."

Contras: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."

Prós: "Nothing"
Contras: "They lost my luggage and I had to call them every day to locate it. It took a whole week for me to have my luggage back while it was sitting in the Philadelphia Airport for 4 days waiting to be delivered to my house. On top of that no one seems to know the whereabouts of my luggage. Bad customer service. Be aware when flying with Lufthansa."

Prós: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Contras: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"

Prós: "None"
Contras: "The airline never gave us any status updates.Call center was helpless. Eventually bought a same day ticket at 5X the price on another airlines get out. before visa expired. Now they don't want to refund my ticket saying I am a no show..What a horrible airline"

Prós: "Flight was smooth"

Prós: "hospitality food beverages"
Contras: "duty free sales were very limited"

Prós: "It is ok the flight"
Contras: "No comment"

Contras: "Poor service, not organized, dirty aircraft"

Prós: "Nice staff"
Contras: "Food seemed of poor quality."

Prós: "Excellent staff, professional and friendly. Nice food"
Contras: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"

Prós: "Some okay entertainment."
Contras: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."

Prós: "Lots of empty seats for sleeping. Nice big windows- best in class. Two hot meals served on board."

Prós: "I liked that we didn't have any issues and didn't crash."
Contras: "Food is the SAME every time! Service was not great, skipped me twice on drinks and they seemed annoyed when I asked for a water and a water refill since the cups are so small. I get that its a quick flight and they have to finish before a certain time. But service for the people in the back should be the same as those in the front."

Prós: "Orderliness"
Contras: "Flight delay"

Prós: "Clean, new airline. Comfortable"
Contras: "Kosher food was poor. I know there are higher quality options from Israel, Johannesburg, Frankfurt, etc. This meal was from Antwerp and was not nice at all."

Prós: "It was really excellent"

Prós: "Crew was good despite the difficult conditions they were placed in."
Contras: "An African airline needs at least 85% African entertainment (films,etc.). Orange squash instead of orange juice?!!"

Prós: "Three seats to myself both ways so I was able to Sleep. Hope airline able to continue direct flight to Ireland with empty seats."
Contras: "Food unacceptable. Change caterer asap"

Contras: "no i dont want to eat i need to sleep. the plane was filthy"

Prós: "You get discounts on domestic Ethiopia flights if you arrive on Ethiopia. The crew is kind. The flight was smooth overall, except for landing."
Contras: "Entertainment was on group screens (from the ceiling) but I was pretty glad there was entertainment at all on a short, 2-hour flight!"

Prós: "Ethiopian's staff is good, and the planes are new. And it's usually got pretty good food. Plus, these flights aren't usually too crowded, which means you can often grab two or three seats to stretch out."
Contras: "Nothing really stands out. Maybe they could increase their entertainment content a bit."

Prós: "Comfortable - more leg room than usual - Cathay Pacific, Singapore Air etc - Dreamliner plane very comfortable. Good touch screen entertainment. Helpful efficient crew"
Contras: "Same meal on all four flights - London to Maputo return."

Prós: "40kg baggage allowance"
Contras: "1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in."