Prós: "It got us to Casablanca. Should have taken a car though"
Contras: "The plane sat on the runway at over 100 F and the A/C was not on. They barely started it once we were in the air"
Contras: "Plane a little dirty"
Prós: "Old dirty plane. Horrible loading not very organized"
Contras: "Needs to be cleaner, better organized"
Prós: "The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care."
Contras: "Staff doing their job would have been nice"
Prós: "Crew was nice . Boarding was relatively easy"
Contras: "WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort"
Prós: "The crew was friendly and accommodating"
Contras: "The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty"
Prós: "It's just amazing"
Prós: "Entretenimento"
Contras: "Embarque péssimo. Extraviaram nossas malas. Não preciso falar mais nada."
Prós: "Nothing - never fly airline again."
Contras: "Airline cancelled flight 1.5 hours before departure. Booked us an another flight that landed 3 hours after our connecting flight departed, with no info on how we were to get home."
Contras: "Flight was delayed by"
Prós: "Crew was better on this flight but still not great."
Contras: "Food was terrible, lost our luggage"
Prós: "Food was delicious and crew was serviable."
Contras: "Clean the toilets more regularly."
Contras: "Pontualidade da saída dos voos. Equipe de embarque no Marrocos muito desorganizada."
Prós: "Do serviço de bordo e de ter conseguido ganhar um upgrade para a classe business."
Contras: "As poltronas já necessitam de um novo estofamento, pois encontram-se rasgadas em vários pontos."
Prós: "Procedimento de check-in."
Contras: "O espaçamento entre poltronas."
Prós: "The crew was nice, the entertainment was very good."
Contras: "When boarding passengers it should be a bit more organized. Should offer a vegetarian dinner, it was only chicken or beef option."
Prós: "Luggage allowance for sports equipment and plenty of legroom"
Contras: "Breakfast was poor on first flight from Dakhla in comparison with the lunch on the next, connecting flight from Casablanca. The latter was very good."
Prós: "Crew was nice."
Contras: "An hour late departing London, which caused our bags not to make our connecting flight to Agadir. We had to make a trip to the airport to pick it up the following afternoon."
Prós: "I was terrified after reading reviews for Royal Moroc Air. Every aspect of the flight went well. Baggage check in was smooth. Boarding the flight was the same. The plane was new, clean and spacious. The crew were courteous and professional. My bag was waiting when I arrived to baggage claim."
Contras: "Thankfully, nothing bad to report."
Contras: "Péssima companhia primeira vez que voei pra nunca mais"
Prós: "Comida estava boa"
Contras: "Imagina um voo de 3h sem poltrona reclinável apertada vide que eu tenho 1,84 de altura! Sem entretenimento nenhum!"
Prós: "Comida e bem servida o tempo todo"
Contras: "o banheiro estava podre e não tinha papel já no meio da viagem muito menos sabonete e quem dirá papel toalha!"
Prós: "The airplane crew"
Contras: "The airport crew"
Prós: "Apsar do atraso de 60 minutos por conta da espera da conexão que vinha de Lisboa, o vôo foi tranquilo. Tripulação mais simpática que no vôo da ida. Comida pior no prato principal mas com adicionais gostosos. Avião antigo mas confortável e bem conservado. Check-in tranquilo e rápido. Entretenimento com bons filmes mas falta a opção de legenda em português. Só tem em árabe. E os filmes são todos em inglês ou francês. Fornecem travesseiro, cobertor, protetores de olhos e meias."
Contras: "O prato principal de carne foi muito ruim! Mas os complementos eram gostosos, como filé de truta, tortinha, chocolate."
Prós: "Me surpreendeu a qualidade do vôo com a Royal Air Maroc. Vôo em avião novo, no horário."
Contras: "não tem serviço de bordo por ser vôo curto. pela mesma razão não funciona o wifi pois o avião não sobe a 10000 metros."
Prós: "Atendimento em terra rápido e gentil, comida excelente para a média servida em aviões. apesar do avião 767-300 ser bem antigo estava em bom estado, com espaço para pernas muito bom,e eu tenho 1,87m. vôo tranquilo."
Contras: "a tripulação é simpática, especialmente os homens mas uma das moças trabalhava com vísivel mau humor e “bufando”. atraso de 30minutos na decolagem e na chegada. tela de entrenimento com bons filmes mas somente em inglês e francês e legenda em árabe."
Prós: "Espaço entre os bancos é bom."
Contras: "O embarque foi desorganizado e demorou bastante. Ficamos mt tempo parados dentro do ônibus e do avião e não nos deram satisfação, mas algo estava errado, pois conferiram nossos bilhetes novamente depois de todos os passageiros sentados. O voo só saiu 1 h 10 min depois do horário. E a higiene do banheiro precisa melhorar."
Contras: "Houve atraso para decolar. Mas foi nos dada a justificativa do espaço aéreo congestionado."
Prós: "Foi servido salmão no jantar. Estava muito bom!"
Contras: "As telas das poltronas não funcionaram durante a viagem toda. O voo saiu atrasado. Banheiros com pouca manutenção."
Prós: "Refeições, tripulação, atenção ao cliente.. são maravilhosos"
Prós: "Da atenção que eles deram quando esqueci q minha mochila no aeroporto e me levaram para recupera-la"
Prós: "Nothing"
Contras: "Late, no explanation why, missed international connecting flight"
Prós: "Tranquilidade e alimentação deliciosa."
Contras: "Check in demorado. Estavam testando uma máquina de controle que não funcionou, trouxeram outra que demorou a carregar. Ficamos parados na fila por mais de 40 minutos e os funcionários em volta sem saber o que fazer."
Prós: "Longer flights have personal entertainment systems"
Contras: "Signage and communication in the Morocco airport was limited and often confusing"
Prós: "NADA!!!"
Contras: "MINHAS MALAS FORAM EXTRAVIADAS !!! Ontem no voo com escala de CASABLANCA (Marrocos) para São Paulo - Guarulhos, tive 6 malas extraviadas: milha filha, meu marido e minhas, contendo remedios prescritos (meu marido e minha filha tem remédios dentro das malas), POR FAVOR, PRECISAMOS DE AJUDA!!! vOO: original: MILÃO, escala MARROCOS ( Casablanca), VOO AT 955, MILÃO 29/04/2018 e AT 215 CASABLANCA 29/04/2018"
Prós: "Aircraft and service"
Contras: "Smooth flight"
Contras: "I arrived from Tunis with late time more than 45 min ,I must run to reach my connection to Washington during a rush hour... boarding in time but comfort and food need to be seen and revue. Entertainment need an up date a lot of old movies and a lot of screens were not working and need to be fixed. It was a very bad experience with 5 days delay and no one helped me to fix the situation . even kayak sent old information about my trip."
Prós: "There was a better variety of movies than the last time I was on Royal Air Maroc. Hot food option was good - chicken and rice."
Contras: "The bread! you have wonderful croissants and other bread in Morocco, how can you serve such horrible bread? with bad quality slice of cheese. After several flights in one day, I had yogurt 3 times - good thing I like yogurt because it gets to be alot. Not much variety in food, I found the same offerings last year when I took this same route."
Prós: "The entertainment is decent on these flights, usually. The don't switch up the movies often, but there are always some recent releases."
Contras: "This was a rough flight. First, Air Maroc at some point rescheduled the flight to some six or seven hours later than when I booked it, without bothering to even send any notice. Apparently according to their terms of service they can just change flight times as they like, and passengers are responsible for somehow figuring it out and dealing with the consequences. Oddly, the original flight time was still posted online even after I learned of the change, so the only indication of the change was the boarding time on my ticket. When I asked for the new itinerary, RAM employees seemed very confused about why I would want to know when I was arriving in New York (which ended up being 1 AM instead of 5 PM). To the airline's credit, they did offer accommodation in Casablanca, if you stood in an hour-long line. However, although I had been flying since 5 AM and not leaving Casa until 10 PM, I was not offered vouchers for breakfast or dinner, but only lunch (at 2 PM). Because I had to leave the airport in Casablanca, I had to go through security half a dozen times, including while boarding, with various harmless things confiscated. The flight was kept extremely dry, and the crew was stingy with water (although tea and coffee were abundant), only offering water twice during a nearly 8 hour flight despite my requests, and doling it out in small cups which they seemed annoyed to refill. The crew was not efficient or fast. The food on Air Maroc is often okay, but this time it was nearly inedible, especially with little to wash it down. It was not the worst flight I've been on, but it was pretty miserable."
Contras: "They flight was delayed a day on the departure and delayed two days on the return. The airline did not compensate for inconvenience and when I emailed them they did not have any substantive response. The tickets were cheap, but not worth the extra cost in hotels and time. I would highly not recommend this airline."
Prós: "That it’s a short direct flight to my destination. No frills yet serves its purpose th"
Contras: "The checkin and security process. Long and drawn out"
Prós: "No e"
Contras: "Flight Attendants completely ignored all my requests Flight attendant we're the most rude I have ever dealt with I have been flying for over 43 years now and first time on Royal Maroc. Flight attendants did not give us any choices when it came to meals, just throw a package at you to eat like a dog."
Contras: "Old airplane. Disorganized boarding"
Prós: "The aircraft and the captain :), a lady"
Prós: "The crew."
Contras: "Everything else. Avoid this Airline if you can."
Contras: "and i lost my bag as there were an overwight n the flight so air maroc decided to leave 17 bags behind. it is not received so far. no entertainment on the flight, food was bad, the craft was dirty."
Prós: "Serviço de bordo, muito bom"
Contras: "Infelizmente nosso vôo original foi cancelado. A falta de comunicação prévia impactando no retorno foi grave. e também Higiene da aeronave. WC em péssima manutenção ."
Prós: "Serviço de bordo, muito bom"
Contras: "Higiene da aeronave. WC em péssima manutenção ."
Prós: "Overall, the trip was okay - But it was a delayed boarding experience in NY and poor information provided in Morocco about the connecting flight, despite requests for direction from multiple passengers. Many flights left from the same gate and it wasn't clear where to go in the Casablanca airport."
Contras: "The gate situation for the connecting flight from morocco to marseille was very disorganized. There was no gate listed on the ticket, and very poor direction from the crew in the airport."
Contras: "A parte de entretenimento funcionou até a metade da viagem, depois não tinha como assistir filme e nem ouvir música. Só funcionava os joguinhos."