Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "The crew and entertainment"
Prós: "Seats were comfortable"
Contras: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The crew was very professional and courteous."
Prós: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Prós: "Seat was comfortable"
Contras: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Contras: "Children children children....."
Prós: "Water provided."
Contras: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Prós: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Contras: "Free Wifi."
Prós: "Bombardier C Series. Most leg room and comfort of any plane"
Prós: "Leg room always an issue. Crew really great."
Contras: "Gluten free option"
Contras: "comfort, leg room, very crowded, overhead space jammed"
Prós: "This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate."
Contras: "The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Professional courteous staff"
Contras: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Prós: "Great services and the staffs. Very comfortable flight and plane"
Prós: "Crew was polite"
Contras: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Prós: "The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok."
Contras: "I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed."
Prós: "Left on time, arrived on time, more or less."
Contras: "packed in like anchovies in a tin."
Prós: "Loved the warm and very delicious quiche, thank you!"
Contras: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Contras: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Prós: "Attendants were very courteous"
Contras: "Very little leg room Seats were quite uncomfortable"
Prós: "Who knows hope to actually get on it and make it to destination"
Contras: "Not sure just know leaving 10 hours late"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I felt like a sardine."
Prós: "Chocolate was good, a bigger piece, or 2 of them would be better"
Prós: "Good food!"
Prós: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Contras: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Not very much. At least the staff was friendly."
Contras: "It seems like they always sit me next to the bathrooms. If I'm paying that much for a flight, I don't really appreciate having hordes of people lined up for the bathroom, bumping me constantly. I also don't very much like the door constantly opening and closing, due to noise and the obvious smell. Furthermore, I sat next to a family with 2 screaming babies. Overall, 8 hours of agony. Not a good experience at all."
Prós: "Best airline I have ever flown"
Prós: "+ Crew, professional and polite."
Contras: "- food unevenly cooked - No entertainment - Small toilet"
Prós: "Nothing because the airplane seats were terribly uncomfortable!"
Prós: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Contras: "It was delayed a little."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Contras: "Allow business passenger to use front bathroom."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Crew is excellent, polite and personal!"
Contras: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Contras: "Klm is the best, even on a 40min they served small breakfast."
Prós: "Crew were excellent"
Contras: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "Flight got cancelled"
Contras: "The KLM crew are always great serving and treating you. Well above many other airlines."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"
Prós: "Nice attention and good food. Plane and seats are confortable"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "They left my bag off the plane. Ridiculous."
Prós: "Good for both."
Contras: "Bigger seats."
Contras: "The plane was very hot"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Crew was nice and friendly"
Contras: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Prós: "KLM staff is great"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Contras: "Need more leg room!!! Larger meals needed."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Contras: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Contras: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Contras: "Still waiting to board after missing this connection had to be booked on another airline"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Flying with KLM is a pleasure"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Contras: "Didn’t happen."
The food I wanted to order was not available
A entregar das maletas (equipajes) demorou 1 hora.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Contras: "Seats far too small and uncomfortable."
Prós: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Contras: "Air conditioning at the gate"
Prós: "Flight attendants seemed nice."
Contras: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Prós: "I slept comfortably. Great take off and landing."
Contras: "Charles de Gaulle airport"
Prós: "Quick flight"
Contras: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Prós: "Vueling is a great airline - very hip and cosmopolitan. The crew was young but intelligent, hard-working and helpful"
Prós: "As expected for a budget flight."
Contras: "Even though it's a budget flight, I feel water should still be available to passengers free of charge."
Prós: "Quick, cheap, and convenient"
Contras: "Like riding a park bench through the sky"
Prós: "Good timing, efficiency"
Contras: "boarding was slow"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Prós: "Plane looks new and clean."
Contras: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Contras: "Did not get to this flight due to cancellation from the initial flight"
Prós: "Good price"
Contras: "Baggage took far too long"
Prós: "Seat comfortable, crew do their best"
Contras: "be on time!!"
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Contras: "No food offered for free. No even water offered"
Contras: "There are no complimentary beverages, not even water, on the flight."
Prós: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Contras: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Prós: "Flight delayed almost 4 hours, everything else was fine"
Contras: "Flight delayed almost 4 hours, everything else was fine"
Prós: "You need to add an N/A option, we didn't eat anything"
Contras: "very easy checkibg, friendly at airport, snd same day reminder"
Contras: "Arrasou muito, quase 2 hrs"
Prós: "This was the first time I travel with Vueling and the crew was so nice! and the plane so clean! Loved it. Much better than LATAM for example that was my next flight."
Contras: "My bag took to long to get out I got a little scared it didn’t get to Barcelona, but everything was ok at the end so as an overall everything was perfect!"
Prós: "The flight space"
Contras: "No entertainment which make the trip so boring"
Contras: "no food no drink all 2 flights"
Contras: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Prós: "On time, one carry on and personal item for free onboard, clean - no complaints"
Contras: "The flight was 2h delay and they didn’t give any information."
Prós: "Early take off and arrival."
Contras: "As with any other budget airlines, tight spaces."
Prós: "On time. The price."
Contras: "All as expected."
Prós: "Difficult to say, probably just returning home"
Contras: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Prós: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Prós: "The low price and civilised flight times. Had no hold baggage."
Contras: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Contras: "A tripulação demorou a chegar, e por isso o embarque atrasou. Demoramos a decolar e chegamos com atrasos"
Prós: "Disposição e espaço dos assentos, atendimento e presteza dos funcionários."
Contras: "Faltou a oferta de água"
Prós: "Comfort and helpful crew"
Contras: "Long way from Iberia gate to Vuelling"