Preço muito elevado - usd 2100 one way em economia é de mais
Short flight. No food, no entertainment. Airport very busy but moved quickly.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Great choices in entertainment. I was very uncomfortable in my middle seat. There were empty seats and I could actually have been able to lie down. No one offered to reseat me, and I was not aware until I stood up upon arrival...
It was easy to board and store out baggage. The plain seemed old and was not comfortable. There was a couple of unhappy staff who worked on the plane. They also didn’t have our stroller as we exited the plane. They said they didn’t have one. We stood for 1 hour and 1/2 at baggage for it to appear. We checked zero bags to avoid this process.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "The planes were well maintained. Good entertain emend choices. Food was decent too"
Contras: "Three hours departure delay from Munich to SFO"
Contras: "We had a three hour departure delay in Munich"
Prós: "Nada. Assento não reclinava"
Contras: "Confirto"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "flight delays altered all my further plans"
Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Prós: "Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late."
Contras: "Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior."
Contras: "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Flight left on time. Comfortable 747-400 plane with huge overhead bins and plenty of leg room even in economy, Great cabin crew. Food was, well, airplane food. But at least there was a vegetarian choice, which I looked way better than the meat dish,"
Contras: "Service was a bit rushed at the end. In the last hour of a 10-hour flight they served another meal, which was similar to the first meal (even though it could have served as breakfast or lunch). Also had to fill out the customs declaration and prepare for landing,"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "Everything was good except that I thought I booked a flight with the first checked item free which turned out not to be the case. If I had factored in paying for suitcases I would have booked something else."
Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "The crew were helpful"
Contras: "I had to pay luggage fees"
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Prós: "Nada"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "The TV sound didn’t work too well. Excellent staff Ms Maria Was very gracious."
Prós: "We were kept informed of prigresd"
Contras: "Delay"
Prós: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Contras: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "See previous comments"
Contras: "Same"
Contras: "Lack of drinking water fountains at the FRA airport"
Contras: "Crew was great and pleasent!"
Embarque confuso. Atendimento rude. Alimentação regular.
Paguei malas que não precisava ter pago, mas no site entendi que nao tinha direito a mala
Da atenção dos funcionários de terra ajudarem na questão de resolver os problemas causados pela pandemia com testes exigidos e formulários a preencher etc. Foi uma confusão !
Prós: "They were friendly. Seats are rarely comfortable..."
Contras: "I think all planes need better leg room...."
Prós: "Made up time on delayed flight. Friendly, efficient and helpful."
Contras: "Food"
Contras: "It would be nice to have a little more room on airplanes anymore..."
Contras: "Not enough space between seats. I could not book my seat"
Contras: "Not enough space. I could not choose my seat"
Contras: "Delayed 2 hours"
Prós: "Tribpulação muito boa."
Contras: "Conforto. Os assentos são muito desconfortáveis para um voo longo."
Prós: "Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on."
Contras: "Flight delay impacted a lot of other travel plans. No compensation for long delays"
Contras: "Delayed 1.5 hrs because of broken bathroom in orginal plane"
Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."
Prós: "Departed and arrived on time."
Contras: "Legroom was minimal."
Contras: "Checkin com poucos antendentes."
Prós: "Pontualidade."
Contras: "Avião muito velho. Comissárias despreparadas."
Prós: "Pontualidade."
Contras: "O avião podeira ser mais novo. E as comissárias mais educadas."
Prós: "Avião novo e comissárias educadas."
Prós: "Hours and convenience of airport destination."
Contras: "Seats are horrible. No space no kind of adjustment to the seating positions. Extra for a check in bag? Ridiculous! Are you supposed to fly with just your wallets."
Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"
Contras: "My suitcase handle was broken"
Contras: "O inspeção do aeroporto newark da united foi tão chato e cansativo, até uma inspeção bem rigoroso dar pra entender mas mal vontade da funcionária e certo discriminação me deixou frustrado. Pois viajo muito e principalmente usa e nenhum aeroporto foram tão chato e cansativo."
Prós: "De pelo menos ter conseguido dormir e saiu no horário"
Contras: "Tripulação sem motivação, o embarque de um 777 por ônibus em GRU é lento, pelo menos dar para tirar fotos. Comida fraca, avião velho, entretenimento antiquado e dem usb. Conforto péssimo para um 777"
Contras: "A cada dia que passa , os espaços entre os assentos , diminuem (em todas as Cias) ficando cada vez mais desconfortavel, de viajar, e para pessoas com alguma necessidade especial , pior fica, ou você ganha muito dinheiro e viaja na classe executiva ou está fadado a chegar ao destino totalmente torto. Tenho 4 hérnias de disco, e está ultima viagem foi um verdadeiro terror , ficar expremido nas poltronas da classe economica."
Prós: "Staff was courteous and professional."
Contras: "Flight was 50 minutes late."
Prós: "Comida"
Contras: "Espaço da poltrona, atraso no voo."
Prós: "From the comissary"
Contras: "The seats and space"
Prós: "Embarque com crianças Entrerenimento"
Prós: "Pontualidade e profissionalismo"
Contras: "Conforto, comida e sistema antigo de entretenimento"
Contras: "Entretenimento de vídeo avariado"
Contras: "Mechanical delay on this leg left us in a hot plane on a hot Texas tarmac. We were initially told it would take 15-20 minutes but this incrementally grew to 1-1/2 hours. Even when we were told that we were pushing away from the gate, we didn't move for another 15 minutes. At least tell the truth. Only water offered. Observed flight attendant moving cups along baggage bins.... Don't know if these were the ones he then served water in."
Contras: "Voo de 3 horas e não serviram comida Nao tinha tv para se destrair Tripulação antipqtica"
Prós: "Simpatia dos comissários"
Contras: "Tripulação mau humorada e grossa"
Prós: "Food, Snacks"
Contras: "Leg Space"
Contras: "Manter a pontualidade"
Prós: "It was a nightmare. They changed gate numbers with no notification so I was at the wrong gate. Then they left 20 mins early which they aren’t suppose to do. Was stuck at the airport all day waiting for another flight to open."
Contras: "Got so good exercise from walking all over Newark airport."
Prós: "Liked that there were outlets"
Contras: "Cramped seating"
Contras: "Plane was delayed.. Rude customers"
Contras: "Avião inteiro com cheiro do banheiro"
Prós: "Pontualidade no voo; comida (voo de Rio de Janeiro para Houston (escala));"
Contras: "Nos voos de Houston para Denver e de Denver para Vancouver o espaço entre as poltronas era muito apertado e com grande desconforto, mesmo se tratando de voos curtos (2h e 3,5h). A comida era escassa e se resumia em apenas um pacote de 30g de snacks nos voos também de Houston-Denver e Denver Vancouver."
Prós: "Tripulação atenciosa, temperatura interna da cabine agradável e poltronas com bom espaço para as pernas."
Contras: "A largura das poltronas pareceu menor do que o padrão. Me senti apertado pelo passageiro do lado"
Espaço para a mala de cabine
A pontualidade podia ter corrido melhor.
Free food or entertainment should work
Prós: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Contras: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Prós: "Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep"
Contras: "The choices of movies"
Prós: "Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much."
Contras: "The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin."
Contras: "Boarding was awful"
Contras: "Better boarding process"
Prós: "Seats were fairly comfortable with decent leg room."
Contras: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Prós: "Made up tons of time en route."
Contras: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."
Prós: "The chairs were comfortable the staff was very attentive and nice"
Contras: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Prós: "Arrived ahead of time"
Contras: "Not business treatment, the boarding que, the seats, the food"
Prós: "Good priority boarding"
Contras: "Delay"
Prós: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Contras: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Prós: "The flight attendant was very quick to meet any needs big or small."
Contras: "Still extremely unhappy about my broken item."
Prós: "Quick, easy, friendly."
Contras: "No entertainment but it was a short flight"
Prós: "I liked the organization and service"
Contras: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Prós: "Da tripulação."
Contras: "Atrasos, serviços, ausência de refeições/ refeições pagas"
Contras: "no information on the board about delay and gate change"
Prós: "nothing"
Contras: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Prós: "Ease of boarding, reasonably comfortable seats on a short flight."
Contras: "No liquids (soda, coffee, water) offered."
Prós: "Crew was polite, but..."
Contras: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Prós: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Contras: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Prós: "The only thing I liked was that I landed safely in Brussels."
Contras: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Prós: "They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful."
Contras: "Seating was cramped but all airlines treat their three class clients like cattle."
Prós: "Airplane was clean and service was attentive. Food was good and served hot."
Prós: "The crew was polite"
Contras: "The fight was delayed and cause me to lose my second flight even though they were the same airline and the second plane was still sitting at the airport. It added 6 hours to my journey."
Prós: "Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me."
Contras: "Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids..."
Contras: "Delayed biarding then sat on tarmac for ages."
Prós: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Prós: "Que sendo uma AEROLINHAS low cost possa levar uma mala de23Kg. Isso foi excelente."
Contras: "Que o vôo demorou e perdi meu trem para ir desde Nice Saint Augustin até Nice Ville. Outra coisa que detestei, não sei culpa de quem foi...Se da aerolinha ou do aeroporto, foi a mudança de Gate umas 3x. Isso foi uma piada."
Prós: "Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good"
Contras: "the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work"
Contras: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Contras: "Poor customer service."
Prós: "Gentileza da tripulação."
Contras: "De graça, nem água. Tudo é vendido a bordo."
Contras: "the cabin crew refused to serve any drinks until they served food and they were only serving front to rear, rather than front & rear to middle. as i was sat right at the rear of the plane it meant i didn't get anything to drink for 30-40 minutes. i thought delta were poor on that front but these guys were ridiculous. as for the food: i don't expect much from airlines but i don't consider cake & toblerone to make a breakfast, even if it was served with orange juice."
Contras: "Lost my bags or did not make it on time for connection."
Prós: "Same coment"
Contras: "Same coment"
Prós: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Contras: "Crew"
Contras: "This is a low cost airline. No food, no entertainment, At least the crew was polite."
Prós: "The crew was nice"
Contras: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Contras: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"
Prós: "Once on the aircraft, the flight was quite nice. The drinks and food were very good. The flight attendants were very helpful. Having blankets was very nice, since it was very cold in some sections near the toilets. I was selected for supplementary search but the attendants were very efficient and courteous."
Contras: "No one explained why one needed to go through the Brussels Airlines pre-check gate (at gate #40) and have our passports reviewed again and a sticker added. It was a mess. At the gate, it wasn't clear where the boarding lines were compared to the lines to see a desk clerk and no one was around to explain what was going on. We didn't know if there was another check going on or it was a boarding line."
Prós: "Food"
Contras: "Entertainment"
Contras: "Not allowing free seat selection when the ticket is purchased."
Contras: "Audio didn't work, broken tray that the food and drink could fall, unresponsive crew staffs (they consistently ignored my call and even turned off the call light above my seat-they just didn't do anything)"
Prós: "Second time I called customer support a A nice lady named Elisia was super friendly and helpful and was able to switch me to another flight on the same day."
Contras: "Received a text message that my flight back to the US was canceled. The first time I called Brussels Airlines customer service, I was offered only the same flight one or two days later. Phone support person was very unfriendly and unwilling to look at other options like booking me on another flight that same day."
Prós: "I hated that I had to do my own check in, the flight check in and the luggage dropping. I was unsure as id I had done it correctly, and even after the staff revised my luggage drop reciept, the luggae was not delivred appropriately. The flight was delayed, which made me have to o rush all over LHR, where I pretended to have breakfast."
Contras: "Unpolite and stressed, rushy staff on board. On top of that, all the running throgh costumes and pretty much the whole LHR airport, and what I hated the most was my luggage arriving 12hrs late."