Quer guardar como a sua moeda permanente, ou apenas nesta visita?
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
Everything! Beautiful room, beautiful city, excellent location.
A equipe foi muito acolhedora e fez a experiência ser mais agradável O bar do hotel era um pouco caro.
Apenas dois elevadores funcionando, devido a reformas. Muito tempo de espera.
O hotel era limpo e funcionários simpáticos Os quartos e banheiros são cansado e desatualizado.
A piscina e o bar no lobby eram bons Equipe agradável Ar condicionado Tive que pagar para ter wi-fi no quarto
Todos os funcionários que encontramos foram agradáveis, educados e muito úteis. Todo mundo faz com que você realmente se sinta bem-vindo. O quarto era muito tranquilo. Fiquei satisfeito com todos os aspectos da minha estadia.
The lady who ran the breakfast was very nice and accommodating I got this room as a "deal" for 125 because it had good reviews. There was hair in the bathtub, food on the cutting board, and a dirty towel folded near the sink. There were appliances, but they were extremely old and yellowed with age, and the carpet was just disgusting. I literally did not walk around barefoot the entire time I was there. The bed was comfy, but there were only sheets on the bed and no blanket, and the pillows were very uncomfortable. I resigned to just deal with it, as I was only there for the night and didn't want the inconvenience of switching rooms when it was probably just as poorly cleaned, but the extra charges put me over the edge. I am more than familiar with having a card kept on file for incidentals, but this place places a $100 hold on your account for 4+ days. It may be in the terms somewhere, but it wasn't stated to me ahead of time, and with how awful the room was to begin with, I am annoyed to say the least. Don't waste your money.
The only 2 things I liked were: 1) Very friendly staff during the daytime (not so much at night time) 2) Great breakfast buffet Many things I didn't like: 1) Room was very dirty, in need of thorough cleaning 2) Room was very damaged, in need of repair 3) Room was very old and dingy, in need of remodeling 4) Room had terrible lighting 5) Room had very inaccessible power outlets 6) Night staff was very curt (day staff was excellent though) 7) There were a couple power outages during my stay (i will reserve partial judgement on this one item, as I understand it might not have been completely in the hotel's control) 8) There were several internet outages and intermittent interruptions in service throughout my stay. This was extremely frustrating as I had important work to do over the internet and this made it very difficult and at times impossible. 9) The guests above me were making crazy noise at all hours of the night. i mean as late as 4am. I am not usually someone to complain about noise, but this was seriously like stomping and jumping and slamming constantly through the night. I asked the front desk to do something about it, but it didn't seem to stop the problem.
Beautiful grounds and very nice and simple suites.
the staff, the way we were treated, and the peacefulness of the place. nasty carpets (needed steam cleaning or replacement), leaking bathtub, cockroaches, and cobwebs on the windows.
The property was very comfortable and quiet with lots of trees, plants, and birds. The lobby was nice as was the breakfast and happy hour. We also appreciated having a full kitchen and separate living room. It was only a 10 minute drive to downtown Austin and was certainly a great value. The fixtures, wallpaper, etc were a bit outdated and in need of repair. Also, the surrounding area was rundown with a nearby abandoned mall and strip mall. It was strange pulling into the complex, but we weren't bothered by it once we were in the room.
Big room with living room and kitchen. Good speed wifi included and breakfast was very healthy and tasty. The rooms are getting a little old, stove and fridge were very old.
Wonderful breakfast and friendly staff Had to bring in housekeeping for toilet after minimal use, although they were very prompt. Limited hot water for shower.
Clean rooms, comfy bed, friendly staff. All necessary amenities fulfilled quite well. Location is a bit odd for out of towner, not a nice area but the site itself is quite nice. Rooms were quiet even when noisy outside. Lighting in rooms could have been better. A fan in each room maybe. Also some simple furniture updates. Nothing else
Propriedade agradável - Bem localizado - Equipe prestativa Ficamos no quarto 7025. O elevador fazia um barulho alto a noite inteira. Não era de pessoas entrando e saindo - era um barulho metálico - alto e aleatório
Funcionários muito receptivos às necessidades
Localizado centralmente, agradável e limpo Cidade passando por obras no momento, o que torna as coisas meio difíceis.
Location Hotel shows age...needs a big refresh.
It was easy to get to and close to major attractions of Austin. I was very disappointed with the cleanliness of the room. There was hair on the surround and in the drain of the bathtub. The towels smelled stale and the bed linens of one bed were wrinkled as to indicate someone had been either sitting or lying on the bed after it had been "cleaned" and prepared for my arrival. Although cleanliness is not everything, it certainly trumps everything else.
Location was very close to down town and many other points of interests The elevators were tiny.
Room is quipped with coffee maker and refridgerator
Clean and updated rooms with a friendly staff. Great stay for the price. A little confusions get to get to hotel room
We enjoyed the central SoCo location. It was a perfect trip
nice pool, but we came later, so couldn´t enjoy; guite simple breakfast
I had a meeting near the capital and this hotel fit my budget. I took a back way that was faster than getting on I-35. Hotel has a nice appearance, room and bed was good, no complaints. The breakfast was average with a decent selection (powdered eggs) but the nice part was it's in the restaurant with plenty of room. It's tough to get to because of where it's situated (one-way roads).
Location was convenient Boomed a king room on Kayak, was put in a room, with 2 twins, went back to the desk, after some explanations, was put in a queen room, with a discount
Very comfortable beds, and a-c/climate control, nice breakfast and nice bar next door for a tasty meal. Internet access and pool. Not the greatest location and a car or cab is needed for those visiting without wheels.
That there was a restaurant attached to the Inn, which made it very convenient for us.
Location, price, pretty good breakfast
I was somewhat disapointed in my stay at Four Seasons Austin. I expected it to be a wow hotel and it was just nice. Very expensive when there were lots of other good places nearby for less. the hotel charged for wi-fi, come on ! You could get it for free at coffee shops now. Cheap! Up graded to balcony room on river view side, you could only stand on balcony! No chair or table, no room for one! What was the point? Staff was friendly, everyone in Austin was friendly. room was clean, I expect that in a good hotel. Spa was okay, not very inviting, small bad view. I would not bother to stay here again. Not up to par with other Four Seasons I've been to, not worth the price.
Yes all of the above! This hotel goes above and beyond to meet your personal needs. Nope
Very friendly and professional hotel staff. Very timely room service. The Outdoor space on the river side of the hotel could be spruced up, but it's not bad.
Great service and wait staff N/a
I was expecting to be wowed at the four seasons, particularly given the price. I found the hotel to be nothing special. Everything was just ok. The staff was friendly, but then again, everyone in Austin is friendly. I could not believe they charged for wi-fi. That was really a cheap move. The spa was alright, small with not much atmosphere. The entire experience was just alright. I did feel a bit ripped off for the price. The are many hotels in the area for substantially less money with the same features. I would explore other options if I return.
The charm and the location. The bar was also fun and lively. Rooms were a little dated.
I attended a conference at this hotel, so the rate was much below market rate. I upgraded from a Cityview room to a Lakeview room. The two rooms are identical, the only difference is the view, so decide if the view is worth the extra. In my case, I thought it might be quieter facing the lake, and it gave me a fabulous view of the bridge where the famous Austin bats emerge each night. The room was attractive and comfortable. I liked that the small fridge in the room containing items you have to pay for could be emptied out and filled with my own items. Room service charges were exhorbitant: $ total for a salad with seared chicken on it, and the greens were not fresh by the time I got the meal. Outside of meals provided by the conference, I didn't eat at the hotel. Service was wonderful. One weird thing is that they don't put a book in your room acquainting you with the locations of all their services (pool, spa, ice machines, etc.) When I asked about it, the desk clerk immedia...
My husband, two kids (5 years and 2 1/2 years old) and myself took a vacation to Austin, Texas for a couple of days and we decided to stay at the Four Seasons. Because there is construction going on City side of the hotel, we upgraded to a Lakeview Suite. The Lakeview suite was double the money and then some -- but we figured, Hey, we are on vacation and for that price, this has got to be luxurious. Well, I'm sorry to say that I was very disappointed with both the size and the look of the suite. It was much smaller than I anticipated and the furnishings were very basic. Just a basic pull out sofa -- no frills at all. The bathroom was very small and very plain looking. My husband and I have travelled a lot before and this room was most definitely not worth the price tag. That being said, everything else, and I mean everything, was superb. The service was incredible, everyone was polite and we were all treated like celebrities. Honestly, the staff is wonderful and made us all as comforta...
Horrible stay overall given that this is supposed to be a 5 star hotel which it is NOT. It has one outdoor pool which is off the other side of the hotel and barely heated for our stay. Spa also terrible with no whirlpool, sauna. Only a small steam room in each locker room. Room and view were nice in downtown Austin, but that is about it. No tennis courts nor golf and only 3 or 4 spa treatment rooms. Gym area pointless with only a few treadmills and free weights. Will not stay again given price and lack of amenities. How is this 5 star??? not a typical four seasons for sure!!
The Four Seasons Austin is a magical place. The building and grounds are the best of the best. Austin is a beautiful city and the Four Seasons helped us to enjoy and experience this great city. We asked the Concierge what there was to do in Austin. He told us that he might be able to get us tickets to see Wicked. He did. The performance was sold out and was truely amazing. As great as the hotel was, the staff were even better. Why do we like the Four Seasons so much--because the staff provide a level of service that we experience no where else. My wife told me that they made her feel like the most important person in the world. We want to go back to Austin, to spend more time at the Four Seasons and to spend more time in this very special city.
Terribly loud street music till midnight. Very thin walls.
Decent room, close to the activities on 6th st Kept up the last night by roudy people in nearby rooms.
Loved the room and how clean it is. The breakfast buffet was great. Parking could be a little cheaper...but overall it's a great hotel . Vents in the bathroom would be nice. But everything was really great.
The location of this hotel was absolutely perfect. The staff were very accomodating. The rooms were wonderfully spacious and clean so absolutely no complaints there. I would probably never again stay at a hotel under construction for the amount of money I paid. I had no idea the extent of the construction before and while booking. It had elevators non functioning and we had to use service elevators at one point it was just odd. I could have stayed at a five star for the price I paid minus the construction.
Hotel was very comfortable. It is within walking distance to major attractions in Austin. Yet the price was very competitive. I have enjoyed the stay despite some critique of construction going on. It didn't bother me a bit. Strongly recommended.
The butt sniffers at the front desk wouldn't allow me to check in since I am only 20 and 10 months (not 21), even though it was prepaid and they had my card on file. I had to get a friend to come cosign the room with me to be able to claim it... Total ridiculousness and they could have been more accommodating.
Parking is $20, this was not on the listing when I paid for room. My room was next to elevators, bottle water was in the room w/ a hidden fee of $3.50/bottle, the light in bathroom worked only some of the time, and the following morning when I went to my vehicle to leave, there were beer bottles around my truck and urine stains on the concrete, also, next to my truck. My overall experience was terrible, I would never consider staying here again.
room size and bed I didn't like paying an additional $23 to park at the hotel. No mini fridge and no microwaves in the rooms. I did not like paying $3.50 for bottled water in the room. No exhaust fan in the bath room. Very hard water.
Staff was excellent, room was clean, bed was comfortable, wi-fi was strong. Would have liked to have a mini-fridge in room. Hotel was overrun by high school children. They were loud, and made simple things like using the elevators/ice machine miserable. I fully understand that this was not the Hotel's fault.
The staff were very quick to help with anything we needed. After searching the vending machines on our floor and those above and below us for bottled water, we called down to the front desk to ask where we could find some to purchase, and they immediately had four bottles sent up at no charge, which arrived quicker than I'd have thought the elevators would allow. The bed and pillows were very uncomfortable. I have back problems, and the bed, though a pillowtop, had springs that were easily felt through the mattress top. The pillows were fine down, but far too soft to provide any support--though I'll be the first to admit, I'm picky about my pillows.
It was near the Capitol and many good restaurants. We especially enjoyed Maria at the coffee/snack counter who had our coffee poured when we appeared in the morning. She was delightful. The staff was exceptionally accommodating. Overall, it was a good stay. Easy parking for vehicles but there is a daily charge, less if you self-park. We were there five nights; two of those nights the room was not cleaned. The first time, we mentioned it. When it happened again the second night we were pretty vocal about our frustration and dissatisfaction. The room did get cleaned the following day but it was our last night there. At checkout they did offer a discount and apologized.
Great Location. That's about it. The facilities are really run down. Even the chromed towel rack in the bathroom was rusted. The shower delivered two temperatures, very hot and scalding. The hallway carpets were dirty. The saving grace for me is that I got in late and I left early so I did not have to spend much time in the hotel. Bottom line, this could be a nice facility if they had a major remodel. In the mean time I won't be using it again.,
Staff was very rude and not very helpful throughout the entire trip. Starting from checkin to requesting a shuttle to asking for a razor everything seemed like such a chore. Everyone I encountered left a sour taste in my mouth
This is a great stay/value for your money. My main concern staying at any hotel is cleanliness. A clean bed, clean bathroom, and good breakfast. Holiday Inn Towne Lake fit the bill. It's right off Lady Bird Lake and a 20 minute walk to 6th st. I would definitely recommend.
The room was comfortable and clean and included everything you'd expect to have in a hotel room. The hotel was under renovations during my stay so the atmosphere of the hotel wasn't too nice, but that's understandable. The renovation plans look like they will be impressive once they are completed.
Room was eh, but functional. This hotel was bad, the staff wasn't helpful only after I was checking out that the staff was decent and actually gave us customer service but before that when I was trying to check in, the staff was not welcoming. Body language was off, greeting us was not so pleasant, another group of people who were standing by us seemed to have been treated the same. The worse was when our time to check was at 3 PM and when we came to check in, they told us that our room was not ready because of people extended their stay. I have never experienced this personally because, at other hotels, they always had the room ready for their customers no matter what. I had to wait a massive 4 additional hours until my room was ready. My party and I were extremely disappointed. Will never go back to this Holiday location, and I advise others who are booking to triple check your room availability, if not, beware of fighting with their customer service. Also, the price for this hotel is NOT worth it. Please see other options.
Staff was great; friendly and very helpful. Someone else already mentioned the shower water temperature. It was hard to balance it out to a comfortable, bareable point. Way too hot. Other than that, room was pretty alright for the price.
The renovation of the whole room was on point and a very nice few by the river There's nothin not to like
- Great location. - Clean Room. - Comfortable bed. - Decent value. Hotel is currently undergoing a needed remodel. Some portions of the hotel looked great, others looked pretty run down.
Close to the river Our room view was to the freeway instead of the river
The bed was so comfy!!! I did ask for help or suggestions for me and my 11 year old to do in the evening and the driver (I hate I didn't get his name) really tried his hardest to help me out. It was hard since Austin is more of an adult atmosphere at night but he keep looking & always looked at location & price of a cab since I didn't have a car. He finally found a spot we could try out & he drove us there even though it was slightly out of their driving distance. He said he didnt want my daughter to be bored & wanted her to enjoy her stay. Very polite and helpful! There is construction going on but nothing bad and no noise.
The pool was very nice The place is just filthy and rundown. The carpet look like it was 30 years old and everything in the room and in the hallway was just kind of disgusting. The whole third floor had a gross smell to it.
Limpeza, e funcionários simpáticos. A localização do centro é ótima para explorar a área da 6th st. A South Congress fica a uma longa caminhada (especialmente debaixo do sol quente), mas ainda dava para fazer. O estacionamento do hotel custa USD 40/noite com manobrista. Acabamos em uma garagem nas proximidades por USD 24/noite.
I needed to leave early as I was concerned for my saftey. It appeared the mainteance man was following me to my room. I did not go directly to my room as he was entering and exiting other rooms near mine and when I went down the hall he was right behind me. Maybe this was coincedential but it gave me serious concern.
Worked better than I thought that breakfast was in a room across the parking lot from the lobby. I liked being just a few steps from the Capitol building since I hadn't been inside as an adult. The location was close enough to downtown to walk (5 mins to 6th Street), but quite a bit further to go to the more adult area of 2nd Street. Staff was friendly and after my visit quickly corrected a mistake in my billing. Worked great that I had pre-paid via Kayak and had no problems getting my room immediately. Breakfast was included (hard to find) but be aware the only protein was hardboiled eggs and there was very little fruit. At least there were (make your own) waffles! The construction noise across the street was not very conducive to sleeping late on the weekend. There was a huge gap under the door where light came in and A/C went out - like a motel instead of a hotel. The parking was mandatory valet @ 12.99/day and I don't remember that being listed online (at Kayak). Of course there wasn't another close place to park so I guess it was better than $20/night like some places downtown. This place got very crowded on Labor Day weekend, so check in and check out were kind of crazy.
The location is perfect. The hotel is overpriced. You are REQUIRED to use the valet parking at $14 a night. Between the time the valet took our car and we kicked it up a few hours later, a large scratch was left in one our car doors. The rooms don't have refrigerators and are quite small for the nightly cost.
Just how close I was to the capital and ut Nothing
central position, helpful staff pay to park, should have been added online when booking no restaurant. fair breakfast
Staff was really nice. It's in a great location. Had to switch rooms upon arrival do to blood stains on one bed and questionable white crusty spots on the other. Found massive cockroach on the floors when we got back from being out all day in the new room. both me and the misses were covered in bites upon waking up. Almost certain it was of the bed varietal.
Nice beds and pillows Breakfast was limited
Location is very convenient. Hotel was average by all accounts. Negatives were two factors. The first was the inflated price for the weekend due to the F1 championship. This was unfortunate but nothing unusual. The real complaint was the noise levels through the night. Sounded like I was at a block party until 4am with no effort by the staff to speak with the noisy guests.
It was fairly clean It was noisy, but it wasn't excessive
The location is close enough to walk to downtown, but far enough away to not be disturbed by late nighters in the streets. This hotel is an $80 a night hotel at best. I was charged over $220. You are forced to use the valet parking which was an extra $14 per vehicle which I didn't realize when I booked. The room had mold in the showers and there were several hairs stuck to the wall in the bathroom/sink area. On top of everything, I was charged twice for the room after a checked my bank statement due to a mistake at the front desk. The same exact thing happened to a friend of ours staying in another room. We received no phone calls to notify us of the mistake. Will not be going back again. You're better off staying at the Super 8 down the road. Thank you very little.
I only stayed l night instead of 4 nights as it was terrible. I liked the location very much. The acoustics are so terrible that one cannot sleep due to the noise. You can literally hear someone urinating, talking loudly,etc.