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Prós: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Contras: "Limited meal options for someone with food allergies."

Contras: "It was an excelent flight. The cabin crew was very nice and the servise was excellent. The food was very delicious and it was Turkish food. The flight wasn't boring and we even didn't notice how time passed and we landed in Istanbul. We didn't need to wait for our luggage. Thank you very much."

Prós: "Smooth flight. Comfortable chairs for economy. Nothing to complain about."

Prós: "They try hard and have 90% sorted . Ground crew great checking in easy and planes are modern and comfortable"
Contras: "Food"

Prós: "The food, comfort and wine on Turkish Airlines was wonderful."
Contras: "Turkish Airline’s needs to improve their online experience. Please just pay someone to fix it - you don’t have the city of Los Angeles as a option for home address. In case TA’s web developers are reading this, Los Angeles is the city with LAX in it. I guess you don’t have to know every city, but maybe download a complete list of cities and use that? There are lots of open source options and I can help you, if it gets confusing. Or, alternatively, allow users to type their city with a keyboard. Scrolling through every city in the state of California is not easier than typing Los Angeles. Especially when arriving at Los Gatos and thinking “wait... did I miss it?” That’s not the only thing wrong with your website, but start here. Look Turkish airlines is wonderful, I’m just saying that it was hell actually buying a ticket and signing up for your rewards program."

Prós: "Comfortable seats, good food"
Contras: "Nothing"

Prós: "Punctuality"
Contras: "Security and boarding gate at Chicago. Too much repeatation of travel documents. Lines were not evenly managed. Some lines weee extremely slow and was quite fast. Manual check was too detailed"

Prós: "Nothing isn’t good flight"
Contras: "I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there"

Prós: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Contras: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"

Prós: "Their water was fine."
Contras: "They purposefully do not update their delays, which are frequent and widespread. They do this so their percentage on time looks better. Both my flights were over an hour delayed but Turkish Airline refused to update the status of the flight. They both came up as “on time”. My driver at my destination therefore waited an additional hour for me and I was charged 90 additional euros. The flight said it was on time online and at the gate it also read “on time.”"

Contras: "had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight."

Prós: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Contras: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."

Prós: "Baku airport stunning. Better dessert. Helpful crew. Perfectly on time."
Contras: "Salad lame. Istanbul airport needs upgrade. Gate change twice in 2 hrs, no good announcement system. Baku airport baggage carousel not up to the standard of the Terminal glory."

Prós: "Planes are clean, crew are remarkable professional and attentive. Entertainment center is comprehensive"

Prós: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Contras: "Check-in was very slow."

Prós: "EVERYTHING !!!!"
Contras: "NOTHING TO UNLIKE"

Prós: "Flight was on time"
Contras: "I forgot to choose special meal request but they have good vegeterian food options"

Prós: "The entertainment was excellent!"
Contras: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."

Prós: "Staff"
Contras: "Seats, food and service"

Prós: "Confortable, great food, great crew as normal."
Contras: "The crew normally would get five stars for being super friendly, but they seemed a bit more like staff on other airlines this time around."

Prós: "Onboard food was good"
Contras: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."

Prós: "great crew and flight!"
Contras: "We would have loved to have been able to easily upgrade to business class but weren't able to."

Contras: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."

Contras: "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"

Prós: "excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival"
Contras: "Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again"

Contras: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"

Prós: "Fantastic food and service"
Contras: "Nothing"

Prós: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Contras: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Prós: "The quality of service on Turkish Airlines is really good. I appreciated the friendly and pleasant attitude of all the flight attendants that I came in contact with during the flight."
Contras: "It was such a long trip, a little more than 12 hours and my legs get really stiff after sitting for long periods of time. That is not the fault of the airline, just something I have to deal with after having both knee joints replaced."

Prós: "Crew"
Contras: "Nothing"

Prós: "Everything"
Contras: "Waiting over 2h in the customs in Istanbul."

Prós: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Contras: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."

Prós: "Decent entertainment system, reasonably priced in-flight wifi, decent food and friendly accommodating staff."
Contras: "Boarding process can be a bit chaotic, but they do well to organize it by groups or seats/rows, so still miles better than any US carrier."

Prós: "The seats were comfortable"
Contras: "The entertainment system was not operational"

Prós: "Friendly service and plenty of food"
Contras: "They cancelled my flight but there are free tours or free hotel accommodations that are offered"

Prós: "Onboarding, crew attention, lounge access"
Contras: "Food was even better in Turkish Airlines before."

Prós: "The crew and the service. Plus the choices for entertainment"
Contras: "The chairs were really uncomfortable, I'm a young, healthy traveler, but my knees and back really hurt after this trip."

Contras: "Good floght"

Prós: "Low prices & generally good service and entertainment"
Contras: "In contrast to my trip from SFO, this was a delight. They use Airbus A330s, which are huge and very comfortable. The food was pretty good and the service quite warm. The boarding was again late --it is becoming a theme with this airline and of course, we were late taking off and arriving,"

Prós: "Nothing"
Contras: "Flight was cancel due to problems in Turkish government. The rescheduling of the new flights were "all lies" From Naples to Munich was ok, but the flight from Munich to Dubai was not confirmed (even though I had a printed ticket). Emirate airlines refused to take us and I was stuck in Munich all night, waiting for new reschedule. Horrible experience. I will avoid Turkish airlines in any of my future flights."

Prós: "Friendly crew."

Prós: "Crew is amazing, as always"
Contras: "Allergic needs were not met"

Prós: "Everything was good"
Contras: "Nothing"

Prós: "fOOD WAS GOOD"
Contras: "didn't LIKE THAT I DIDN'T GET AN AISLE SEAT AS I WAS ASSIGNED."

Prós: "Almost everything. Food ..."
Contras: "Was great overall."

Contras: "Aggressive staff, terrible food"

Contras: "The fact that they were not helpful to my dad"

Contras: "because of turbulence, they stopped serving food and beverages in the middle of their service but it wasn't that shaky. I've been in worse flights and they still served the food. they did not stop midway."

Prós: "I liked that a crew member was on the plane to help passengers put their roller bags into the overhead compartments. The serving crew was very friendly.and helpful. The dinner meal was one of the best that I've had on an airline in economy."
Contras: "See above."

Prós: "Thank you. It was very good and comfortable trip with a nice team."

Prós: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Contras: "Honestly nothing I was really happy with my flight!!!"

Contras: "Flight delayed"

Prós: "Flight was canceled. No crew... Alternative: Eurowings via Newark. And then United to Detroit. A totally wasted day..."

Prós: "Nearly all Flights on time"

Prós: "Respect and politeness of the staff"
Contras: "Wi-Fi is not available on all flights also is easy to download the fllynet"

Prós: "Short flight, left and arrived on time."

Prós: "Lufthansa is always incredible."

Prós: "Fairly comfortable, good cabin crew"
Contras: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"

Prós: "everything from the boarding and check-in process to in flight comfort."

Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."

Prós: "The flight was seamless,appreciated the frequent food and drink service"
Contras: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "The crew was very friendly"

Contras: "I wasn’t able to fly because my passport was stolen"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Contras: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Everything went well. No delays, lines or uncertainty. Great job!"

Contras: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."

Contras: "Need AC outlets and TVs"

Prós: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."

Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."

Prós: "Like food and stagf"

Prós: "Efficient checkin"

Prós: "Friendly crew. Flight left on time"

Prós: "The trip was fast"

Contras: "Luggage didn’t make a Lufthansa connection even though both flights w."

Contras: "Houve um atraso na saída de Munique."

Prós: "I loved everything about the Lufthansa Flight. Clean plane enough room. GREAT Service!!"
Contras: "-"

Prós: "This is about kayak. There's no relationship b/w kayak and lufthansa. Booked my flight through kayak going was okay but returning back was messed up. Kayak booked it in such a way that my schedule was from lagos to Frankfurt to Zurich to toronto without considering the fact that I needed a transit visa which I was not aware of as no one to advise me ahead of time . I ended up paying additional $750 CAD just to change my itinary. This was a very sad experience will never use kayak or recommend to others. My booking number is T28V67. They should have customer service agents to advise people."
Contras: "Kayak did not provide useful information regarding my flight and does not have contact centre like call center where customers can reach an agent for further assistance. When I contacted lufthansa was asked to contact kayak but no number for kayak"

Prós: "Nothing"

Contras: "Flight delays,...."

Prós: "Pleasant crew!"
Contras: "Uncomfortable seats, long lines to check in at the gate and very unorganized,"

Prós: "Congratulations for your pilot! He gave us the best landing ever! Very smooth and safe landing. One minute we were in the air and the other he was just parking the airplane!"

Prós: "Borading Flights on time Crew Confort was just ok."
Contras: "Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few."

Contras: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"

Prós: "Houve atrasos mas saídas"

Contras: "The ticketing when purchasing a ticket from NEW YORK is very unclear and even though we wanted a JFK ticket, the NEW YORK search showed a ticket for NEWARK NJ so my step dad ended up going to the JFK airport - An elderly man who has trouble with English and no one was willing to help him to rebook his ticket. Not only that - the Lufthansa people VOIDED his entire ticket including the second leg because the agency wasn't picking up for a rebooking so the entire ticket cost was lost - $1200 - GONE! We couldn't even get him a one way ticket so he could use the return part of the one he bought. This is an absolute customer service disaster. This man lost all his money, he saves up all year to go see his family. That's an ugly way to take advantage of people."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Contras: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."

Prós: "The flight was on time, the staff was attentive"
Contras: "1) I was assigned a different seat than I selected when booking. 2) Cake was served as the only food option - poor nutritional value."

Prós: "Overall it was a great experience."

Prós: "Everything about the flight was great"
Contras: "Everything was good only scary part was when we where about to land the plane suddenly took off again it took everyone by surprise and we had to circle back around again."

Contras: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."

Prós: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."

Prós: "Excellent plane overall. Was late on one connection but so were a lot of other airlines due to high winds."

Prós: "Everything was nice."
Contras: "Nothing to complain about."

Contras: "Boarding process could have been smoother"

Contras: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Prós: "Overall pretty good. Newer plane, business class is well configured."
Contras: "Food was good, not great. Seats when flat are quite hard."

Prós: "Speedy boarding process, good meal choices."
Contras: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Prós: "Hi enjoy the trip"
Contras: "No complaints"

Prós: "Well oiled service machine."
Contras: "None."

Contras: "Unwashed pillow and blankets, stains on the pillow"

Prós: "The hot Asian stewardess was really nice."
Contras: "The turbulence."

Prós: "Seat, new plane, service"
Contras: "Amenity Kit could be improved, food was very good but could add more appetizer choices."

Prós: "Personal finnair were very unpleasant and offered me for 30 min flight to Tallinn wait 8.5 hours flight to Stockholm and coming next day afternoon. Everything was too bad. I had to get taxi and boat and coming in Tallinn. I lost time and money. I never going to use finnair and kayak again."
Contras: "Everything. Worst flight in my life"

Contras: "Staff wasn’t helpful and gave false information"

Contras: "N/a"

Prós: "Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years."
Contras: "Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)"

Prós: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Contras: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"

Prós: "Crew were great / free wine !"
Contras: "Crowded and chaotic boarding"

Prós: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Contras: "Nothing it was an enjoyable flight all the way around..."

Prós: "Staff were helpful and nice."
Contras: "No snack serve and no entertainment."

Prós: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"

Prós: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Contras: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"

Prós: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Contras: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"

Contras: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Prós: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Contras: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."

Prós: "Nothing"
Contras: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."

Contras: "We didn't get from Helsinki to Dublin we were redirect via Paris."

Contras: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."

Prós: "The flight overall was okey. Pleasant crew."

Prós: "The seat back video screen"
Contras: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."

Contras: "It is too hard to carry stuff on the stairs at the airports"

Contras: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."

Contras: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."

Contras: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."

Contras: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."

Contras: "My luggage was lost"

Contras: "No seating available at the gate. People had to sit on the floor or stand"

Prós: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Contras: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."

Contras: "Food and drinks overpriced."

Contras: "Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying."

Prós: "Great flight and nice people"
Contras: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."

Prós: "The crew was very nice and helpful. It was a short flight and we didn't get a meal, so it is hard to judge."
Contras: "My seat was backwards and I was sitting facing the salon."

Prós: "I've got a lot of attention to my needs with some health issues. Thank you very much."

Contras: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."

Prós: "We got there"
Contras: "No way to get seat assignments until 4 hours before flight"

Prós: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Contras: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"

Prós: "Excellent service - on time, comfortable and great food!"
Contras: "Some staff were a little abrupt, but very efficient and helpful."

Contras: "Our bag was not checked through to our final destination and was delivered a day later."

Prós: "Flight was half empty, room to spread out"

Prós: "The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast."
Contras: "My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight."

Prós: "On time arrival."
Contras: "Nothing really. Short flight so no entertainment."

Prós: "On time departure and early arrival"
Contras: "Was not Finnair but American Airlines operated flight, so cramped, no personal entertainment system, sub charger, etc. Would have been great if this was 1996 and not 2016."

Contras: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."

Prós: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Contras: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."

Contras: "Flight attendant didn’t smile @ all, it was like we are on her way."

Prós: "We made it safely to our destination."
Contras: "There was no WiFi. Comfier seats or at least a pillow and blanket."

Prós: "Big space to front seat"
Contras: "offer drinking water"

Contras: "No information was avSo pick a couple up listen to this device again also right now dictation right now"

Contras: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"

Contras: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"

Prós: "everything was good enough"
Contras: "I would like a meal and drinks on the board"

Contras: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"

Contras: "Baggage was broken and two items inside also broken. Was overcharged for baggage."

Prós: "Small compliment from Air France was lovely and unexpected"

Contras: "Horrible customer support"

Prós: "Efficient boarding and disembarking."
Contras: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"

Prós: "Yes"
Contras: "Trips"

Contras: "Short flight and unmemorable (that's a good thing)"

Contras: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."

Contras: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."

Prós: "Modern airplane"
Contras: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"

Prós: "Short, convenient, direct, value for money."
Contras: "Not comfortable, small plane."

Prós: "Short flight"
Contras: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."

Prós: "Good service, good connection in Riga! Perfectly on time!"

Prós: "Quick boarding, pleasant crew"
Contras: "Small propeller plane with very limited room, no in-flight service,"

Prós: "Pleasant crew, efficient boarding, flight was on time"
Contras: "No in-flight service"

Prós: "They waited for transit passengers Were helpful"

Prós: "Nice new propeller plane on time"
Contras: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."

Prós: "Everything was excellent"
Contras: "Nothing. All was good"

Prós: "Flight was short and sweet, no problems to report."

Prós: "Easy for my friend and I"

Prós: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"

Contras: "Charging 30 Euros to check in at the airport is lunacy."

Contras: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."

Prós: "On time boarding and departure. Clean plane and friendly staff."
Contras: "Nothing, all was good."

Contras: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."

Prós: "Enough said"

Prós: "Everything was very smooth and the crew was very attentive."

Contras: "surprised i had to pay for coffee"

Prós: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Contras: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."

Prós: "I was surprised by the professionalism of air Baltic employees. They dressed well."

Prós: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Contras: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."

Prós: "Flight was on time which was surprising given a late snow storm in Tallinn."
Contras: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"

Prós: "Moved up to First class section."
Contras: "No refreshments"

Prós: "Friendly crew, tons of meal options, good price."
Contras: "Checked in luggage is only 20kg, there's no entertainment in flight."

Prós: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."

Prós: "Efficient"
Contras: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"

Contras: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Contras: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Prós: "Smooth flight"

Contras: "Boarding tool a lot of time. We departed late"

Contras: "Uncomfortable, cramped."

Prós: "Preço"
Contras: "Cadeiras desconfortáveis, falta de espaço para pernas e objectos pessoais (livro, etc)"

Contras: "Correu bem, e na normalidade."

Contras: "Lanche gratuito."

Contras: "Não apanhar chuva no embarque."

Prós: "Very nise crew, espicily steward Ignas"

Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."

Contras: "4 horas de atraso."

Prós: "Preço"
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."

Contras: "Correu tudo normalmente"

Prós: "Pontualidade e tripulação atenciosa"

Contras: "Tudo me agradou. Não serviram comida nem houve entretenimento."

Prós: "O voo em si. Foi seguro e rápido."
Contras: "O conforto dos bancos e a falta de espaço para as pernas, o facto de termos de pagar mais para levarmos uma mala de rodas pequena e para nos sentarmos ao lado do nosso companheiro de viagem."

Contras: "We were late to land by 25 mins which made me stressed to catch my bus that was pre-booked."

Contras: "Supostamente só se pode levar uma única mala, presenciei pessoas sem prioritário e sem mala extra a embarcarem com dois volumes o que é injusto para quem se preocupou a controlar a bagagem incluindo a dificuldade que é não utilizar mala de senhora para além da bagagem."

Prós: "Pontualidade"

Prós: "Crew were very attentive. Seats usual Ryan Air not the most comfortable seats. Boarded FIRST as was special assistance which is much better than being boarded last with everybody looking at you & no room for hand luggage at your seat so having to get somebody to place it further down plane."
Contras: "My special assistance required lift off plane which didn't happen so I along with people on crutches had to try negotiate way down steps in the wind & rain."

Prós: "Very organized and very easy boarding experience."

Prós: "Sim, a tripulação excelente"
Contras: "Correu tudo bem"

Contras: "a tripulação do avião cancelou o acesso à gate antes da hora prevista tendo arrancado, deixando mais de 6 clientes em terra. é inexplicável esta forma de actuação tendo em conta que quem paga pelo serviço deveria aprimorar e dedicar-se a prestar um bom serviço. para mim a gota de água, não volto a contratar serviços a esta companhia."

Contras: "O tempo de espera no aeroporto para embarcar. Cerca de 1 hora."

Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"

Contras: "Para além de estarmos dentro de umas gaiolas em pé, quase uma hora sem sequer nos dizer nada, fomos a pé debaixo de chuva até ao avião. Crianças e bebês a serem forçados a ir debaixo de chuva. Entretanto chegamos ao avião e não tivemos autorização para entrar, ficando debaixo de chuva... enfim. Depois disso, quando aterramos não tivemos autorização de sair porque o Hospedeiro de Bordô chamou a polícia para acompanhar um dos passageiros. E para variar... Tivemos de permanecer sentados em espera para podermos sentir. Enfim. No mínimo ridículo."

Contras: "Houve um atraso e não avisaram. Ficámos em pé imenso tempo para embarcar como se o voo estivesse a horas."

Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"

Prós: "Viagem mais rapida, tripulacao simpatica"
Contras: "Voo low cost sem comodidades"

Prós: "Pontualidade"
Contras: "Tudo ser acréscimo ao custo inicial Conforto dos bancos"

Prós: "Apesar de ser um suplemento à tarifa, a opção Plus facilitou o acesso e a prévia marcação de lugares"
Contras: "Atraso de 1h30 na partida Desconforto dos acentos Ruído no avião"

Prós: "Pleasant cabin crew"
Contras: "Everything! A lot to improve"

Prós: "Conforto e tripulação"
Contras: "Embarque, algum tempo na fila e depois ao frio. Pouco antes da aterragem pressão nos ouvidos. Viajo muito e nunca me aconteceu tal"

Prós: "Treated us with respect and very helpful when we missed our flight and had to be bumped on to the next flight."
Contras: "Wish we didn’t have to pay so much to change the tickets. Significantly ate out of our holiday money"

Prós: "I liked when w landed in my destination."
Contras: "The flight attendants were very short and not helpful. I pumped breast milk and asked for a bit of ice and they gave me four cubes. When I asked for a bit more after first service they again gave me four cubes. Not very kind and treated me like I was bothering them."

Prós: "Priced right."
Contras: "All snacks, drinks are for sale. Could at least offer a complimentary bottle of water."

Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"

Prós: "Tripulacao."
Contras: "Nao poderem entrqr trlles mais pequenosque mtos sacos d viagens precoa ebgnadores fica uma viagem prevo TAP"

Prós: "crew were cheerfull"
Contras: "Ryanair are fleecing customer regarding the wheelie carry on bag. Customers should be told about their new 'rules' and all the extra costs at the point of purchasing the the ticket as when you add the extra costs on the flight is no longer a bargain and flying with BA is a much better option."

Prós: "Voo... aterragem perfeita. Tripulação de cabine muito profissional."
Contras: "Comunicação do atraso muito tardio. Muito tempo para sair. Muito tempo em táxi....toda a experiência antes de ter o avião no ar foi má. Falta de comida a bordo (típico do último vôo do dia....mas não devia ser assim)."

Prós: "The price of the flight"
Contras: "1 hour late departure"

Prós: "Horário cumprido"
Contras: "Tripulação pouco simpática"

Prós: "Quick and cheap,"
Contras: "Children were crying all the time... were knocking my seat. Crew was not helpfull. Dirty plane and no place for luggage."

Prós: "Very nice new aircraft!"
Contras: "Terrible food - do not order anything from ryanair!!!!"

Contras: "Não há nada de comida que a empresa oferece de cortesia."

Contras: "Turbulência"

Contras: "Voo com atrazo elevado"

Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"

Prós: "Friendly staff"
Contras: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."

Contras: "No vegan food."

Prós: "App is helpful. Email messages are helpful"
Contras: "Unclear that >100 ml not allowed in cabin size luggage that gets put in the hold. This caused unnecessary delay and extra work for staff at security"

Prós: "Nothing"
Contras: "Everything ! Delay, no info (absolutely no info! Regarding the delay. I would never, ever choose RyanAir again !"

Prós: "Crew on board"

Contras: "Atraso de duas horas no voo. Cheguei em casa muito tarde."