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Prós: "Crew could have been less rude"

Prós: "The service was excellent"

Prós: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Contras: "They are well trained crews so I have no better ideas about improvements"

Prós: "Amazing crew. Seat needs more padding."
Contras: "Memory foam seats"

Prós: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Contras: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."

Prós: "Newer Aircraft and very convenient"
Contras: "I dont see any thing to improve"

Prós: "Crew was okay"
Contras: "Did not get the food I chose. Seats were not clean and clumsy"

Contras: "Good"

Prós: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Contras: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."

Prós: "Perfect timing"

Contras: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"

Contras: "Satisfied service friendly staff overall satisfied."

Contras: "Comida poderia ser melhor."

Prós: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Contras: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."

Prós: "See above"
Contras: "See above"

Prós: "Food was good"
Contras: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"

Contras: "Old plane. Technology didn't work"

Prós: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Contras: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."

Prós: "Prompt and timely service"
Contras: "Food can be more tasty"

Prós: "Great service always smiling, flight on time, overall a great way to fly."

Prós: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"

Prós: "Very attentive and super awesome crew."
Contras: "Nothing"

Prós: "Seats more comfortable than premium economy, staff more helpful!"
Contras: "Food was ordinary"

Prós: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Contras: "None"

Prós: "Great service and comfort."
Contras: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Contras: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."

Prós: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Contras: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."

Prós: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."

Prós: "More leg room than other airlines, superb service and excellent food!"

Prós: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Contras: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."

Prós: "I liked there was an opportunity to bid on an upgrade"
Contras: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."

Prós: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"

Contras: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."

Contras: "Seats were bit hard without proper head rest.entertainment kiosk was not working."

Prós: "Food was good"

Prós: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Contras: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."

Prós: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Contras: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."

Prós: "evening meal was delicious"
Contras: "breakfast was terrible, and not properly heated, risky food handling not acceptable."

Prós: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Contras: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."

Prós: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Contras: "Don't change anything!"

Contras: "Food"

Prós: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Contras: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"

Prós: "Service"
Contras: "Old planes and screens."

Prós: "Everything"
Contras: "No complaints"

Prós: "Excellent crew service and entertainment."

Prós: "Attentive Staff - Fabulous"

Prós: "The ground staff in Sydney!"
Contras: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Prós: "Great food, friendly staff, on time... what else do you need?"

Prós: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Contras: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."

Contras: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."

Prós: "Same as before"
Contras: "Same as before"

Prós: "Best crew we’ve ever had."
Contras: "Qatar website needs work"

Prós: "Great crew, great customer service by phone, great food and entertainment."
Contras: "Boarding and deplaning took ages, but don't they always?"

Prós: "Good service by crew."
Contras: "Online check in was not working which meant long line to check in at airport."

Prós: "Good service from the crew and good food."
Contras: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"

Prós: "Crew was great. They made up for mistakes in a positive and amenable way."
Contras: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Contras: "All good"

Prós: "The flight was on time"
Contras: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"

Prós: "Everything."

Prós: "Boarding was efficient. Staff were polite and helpful."
Contras: "Food was okay, seats were less so. Not enough leg room."

Prós: "Crew, food."
Contras: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."

Prós: "Great staff, great comfort. Great airline!"
Contras: "The boarding system is somewhat confusing with 5 different zonings."

Prós: "Everything is perfect"

Prós: "Nothing"
Contras: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"

Prós: "Não há nada a comparar com a Qatar, atualmente."

Prós: "Good"
Contras: "Food"

Prós: "The crew were very friendly"
Contras: "I was made to gate check my hand luggage."

Prós: "Excellent"

Prós: "New plane and Q suite was excellent"
Contras: "The AVML selection could be better"

Prós: "NA"
Contras: "NA"

Prós: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Contras: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."

Prós: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contras: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"

Prós: "Staff was great"

Prós: "Nice,clean, efficient"
Contras: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"

Contras: "Transit 9 hours without hotel"

Contras: "Food wasn't good"

Prós: "Excellent service. Excellent quality of food."

Contras: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"

Contras: "Thanks"

Prós: "Comfy, good food, good service"
Contras: "No internet. Limited movie options."

Prós: "Food was better. Seating was comfortable."

Prós: "Dedicated to customer service"

Prós: "Boarding from Doha and service in doha."
Contras: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"

Prós: "Very nice. Everything was great."

Contras: "Some crews are not accommodating."

Prós: "Landing and botding is safe"
Contras: "...."

Prós: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."

Prós: "Comfort and Cleaniness."
Contras: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."

Prós: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."

Prós: "The entertainment options."
Contras: "I didn't have any complaints. I thought everything went very well."

Prós: "Excellent service and in time flights."
Contras: "Nothing."

Prós: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Contras: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."

Prós: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Contras: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."

Prós: "Large monitor and many choices of movies. Good food, efficient boarding."

Prós: "New plane. Decent legroom."
Contras: "Not enough food was served for a 16.5 hour flight."

Prós: "Wonderful services"
Contras: "Nothing bad to say"

Prós: "Once I made it to my seat, easily slipped back into a meditative trance."
Contras: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."

Prós: "Excellent customer service"

Prós: "Crew was excellent. Good flight"

Prós: "Food and crew was good"
Contras: "An adults only section would be great as there were a lot of screaming children on board, also seats were a bit on the small side"

Prós: "Everything"

Prós: "All services are simply best."
Contras: "If you can add more Indian food, that will be better."

Prós: "Fast Boarding"
Contras: "Better Economy Class Seats"

Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."

Prós: "All good."
Contras: "Actually, pretty all right, so no recommendations."

Prós: "Good crew, comfy seats and good food and entertaning"
Contras: "The boarding was terrible -lots of pushing and shoving"

Prós: "super comfortable. Food is not very tasty , could be better."
Contras: "Food in business class is not very tasty , could be better."

Prós: "Everything"
Contras: "Nothing"

Prós: "Comfortable seating"
Contras: "No problems"

Prós: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."

Prós: "Entertainment and great inflight staff service."
Contras: "Food needs a bit more innovation."

Prós: "Smooth flight. Attentive crew. Good entertainment options"
Contras: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."

Prós: "Delayed departure. Unable to catch up time. Landed late. Bus took a very long time. Missed the connecting flight"
Contras: "Hotel with all meals provided."

Contras: "flight was delayed for 4 plus hours after they started the boarding process! food was ok."

Contras: "Food"

Prós: "Staff is very good. Always smile on face."

Prós: "More space"
Contras: "Na"

Contras: "Services must be improved as far as hospitality is. Concern"

Prós: "I love everything and I will flight with them again . A very positive experience."

Prós: "Everything"
Contras: "Nothing"

Prós: "Quick boarding, on time, nice amenities near the gate."
Contras: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."

Prós: "Nothing. It was worst."
Contras: "They bother me with my duty free gifts. You have to make some solutions"

Prós: "Service from staff"
Contras: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"

Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."

Prós: "Nothing"
Contras: "They recently started charging unnecessary excess fees for overweight. I traveled from Seattle to Hyderabad via Dubai. I carried my cabin bag from Seattle with weight of 9kgs and purchased few duty free items of 2kgs(2 liquor bottles and1 dates box). They have asked me to pay $150 for excess weight. One passenger traveled from Houston with a bag of 11kgs. Items include 1 laptop documents and tablet. She didn't shop in Dubai. She was allowed in Houston but was charged $100 in Dubai for same weight."

Prós: "nothing"
Contras: "service, staff. had night mare"

Prós: "Almost $1400 value items were broken in my two fregile box/bag."

Contras: "Kitch design, fat people should not be allocated middle section seats"

Prós: "The fligh went smooth"
Contras: "The food"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Excellent on board!"
Contras: "Everything was good!"

Contras: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"

Prós: "Everything..."

Contras: "Everything"

Contras: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"

Contras: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"

Prós: "good food, empty seats for snoozing and very helpful flight crew."

Contras: "Food while trip to India was good But food while trip back to sfo was very bad"

Prós: "Inflight service was good."
Contras: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."

Prós: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Contras: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."

Prós: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"

Prós: "As commented above."
Contras: "As commented above."

Contras: "Eveything"

Prós: "Selection of food, BIG toilets good service"
Contras: "The way the head phones was taken and the Blanket. It was rought."

Prós: "Great entertainment options. Good tasting dinner and pizza. Decently comfortable seats:good recline, nice headrests, and sufficient leg room, but the seat and back pads were hard."
Contras: "Smoked salmon is gross for on a plane,even just as an appetizer. Meals were skimpy (dinner, apple/granola bar, pizza snack) for such a long 8+ hour flight. Collecting blankets & headphones well before landing was inconsiderate (I was COLD for the last 40+ minutes, and couldn't watch anything or listen to music for the last 30 minutes). Flight attendants needed to offer pens for customs forms."

Prós: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Contras: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Prós: "Service"
Contras: "Food came before alcohol :)"

Contras: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."

Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."

Prós: "Crew was very courteous and attentive"
Contras: "More fruits and green (non-starchy) vegetables"

Prós: "Staff was very friendly and loved the food."
Contras: "For economy class, nothing."

Contras: "Flight was 90 minutes late."

Prós: "Food was ok"
Contras: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"

Prós: "Flight crew was on top of things. Flight was smooth and ontime."
Contras: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"

Prós: "Ok"
Contras: "Flight was late"

Contras: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."

Prós: "Excellent food and crew"

Prós: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."

Prós: "Arrived on time"

Prós: "Service god"
Contras: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Prós: "Entertainment System (technical apparatus neat); Food tasty"
Contras: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Contras: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Contras: "I missed my connection and got to Hong Kong a day late."

Prós: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Contras: "NO legroom on the Zurich to Dusseldorf flight."

Contras: "Delayed 45 mins making transfer for international flight difficult"

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "Nothing!"
Contras: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."

Contras: "Great"

Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"

Contras: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Contras: "My special meal wasn’t available."

Prós: "I was flying business class so staff, food, etc was excellent"
Contras: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"

Contras: "Outdated plane."

Prós: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Contras: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Prós: "Captain kept us informed regarding takeoff"
Contras: "Sitting too long"

Prós: "Courteous Service and excellent hospitality"

Prós: "The crew took very good care of us with food and drinks"
Contras: "Updates by the captain about the situation were too few, too infrequent."

Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."

Prós: "always enjoying my swiss flights. Thanks guys good job"

Prós: "Nothing special"
Contras: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"

Prós: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"

Prós: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Contras: "Tight connection on Zurich."

Prós: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Contras: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."

Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"

Prós: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."

Prós: "Good service, space for people and luggage"
Contras: "Less than great food, but everyone else is the same"

Prós: "+ Crew, professional and polite."
Contras: "- food unevenly cooked - No entertainment - Small toilet"

Prós: "Short flight"
Contras: "The tram ride to the plane"

Prós: "All was good except the snack - it was ok"
Contras: "n/a - quick flight"

Prós: "Boarding and cabin crew were excellent."
Contras: "Seats were too tight and squeezed."

Prós: "Crew handled it well"

Prós: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"

Contras: "I had a lot damaged luggage!"

Prós: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Contras: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."

Prós: "Great crew, clean bathrooms, second baggage free"
Contras: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."

Prós: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Contras: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."

Contras: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."

Prós: "Food and entertainment was great."
Contras: "N/A"

Contras: "Better seat."

Prós: "Sam."
Contras: "Same.."

Prós: "NOTHING!"
Contras: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."

Contras: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Prós: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Contras: "All good."

Prós: "Food and entertainment were great."
Contras: "The air conditioner was on full blast for a trip to Istanbul, Turkey from NYC. It was very uncomfortable and I could not get any sleep because I was freezing the whole way. Seriously, two sweaters and a blanket did not help. My hands were so cold I the entire time."

Contras: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."

Prós: "Probably best economy class service and amenities and timings."

Contras: "Smallest leg room I have ever seen"

Contras: "I like the food and the service."

Contras: "The only kosher foodi is no good must change"

Contras: "The booking experience was exceptionally bad. Never again through you."

Contras: "They lost my baggage and everything I had was in that bag!"

Contras: "Turkish Air lot my suitcase. I will never travel with them again"

Prós: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Contras: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."

Contras: "boarding was messy at IST"

Contras: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."

Prós: "Polite crew, comfortable enough"
Contras: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."

Prós: "The route"
Contras: "No one gave me water even if I asked, nobody came to me to ask my problem"

Prós: "crew was wonderful."
Contras: "leg room slightly tight for 12 hour flight."

Prós: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."

Prós: "Crew is super nice and helpful. Aircraft is pleasant"
Contras: "Food is okay but the portions are tiny."

Prós: "Everything was good"
Contras: "All good"

Prós: "The food is great, nice entertainment, we good travel essentials!"
Contras: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."

Prós: "Best airline food . Great selection of movies And free drinks to boot"

Prós: "Food, as always on THY, was tasty."

Prós: "The crew was very attentive and the food is amazing"
Contras: "After the second hour the temperature inside the aircraft was very warm started to sweat"

Prós: "the flight was less then an hour"
Contras: "n/a"

Prós: "I hated it"
Contras: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."

Contras: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Contras: "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."

Prós: "The meals was good"

Contras: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."

Prós: "The crew was nice"
Contras: "Noisy..people up in the isle, drinking...just being laud."

Prós: "I like the entertainment system with lots of movies chooses."

Prós: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."

Prós: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"

Prós: "Great crew, pleasant fligt"

Prós: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Contras: "Everything was fine."

Prós: "Very comfortable. The best flight i ever had."
Contras: "There was a problem with conecting the headphones. The chicken dish wasnt good."

Prós: "Better"

Prós: "The food and entertainment were great. The crew was good but..."
Contras: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."

Contras: "NA"

Prós: "The gift bag they give to everyone is sweet and useful. Flight attendants are nice and friendly. Their food are ok. From Istanbul back to NY, the captain is excellent, landing is one of the best experience I have had :)"
Contras: "We ONLY have one carry on and one bag, no check-in luggage. On the way back to New York from Rome, total weight my carry-on and bag is less than < 20kg. They forced me to check-in my carry-on. As everyone know, my beautiful, new carry-on was scratched badly when I pick it up at NY JFK :("

Prós: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Contras: "Nothing."

Prós: "Great food, awesome service, great movies, and lots of space. I wish airlines in the States were this good. Nothing else compares."