Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Great crew. I had 3 seats for myself."
Contras: "Selection of music entertainment."
Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Prós: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Contras: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight was 90 minutes late."
Prós: "All great!"
Contras: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Contras: "Boarding was late and line was very lonf"
Prós: "The crew was quite pleasant and friendly - very accomodating"
Contras: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Prós: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Contras: "The connection time was too long"
Prós: "Excellent food and crew"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Contras: "It was torture in the cramped seats"
Prós: "Same as above"
Contras: "SAME AS ABOVE"
Contras: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Unexpected food/snacks that were provided.Good crew and the plane was on time."
Contras: "Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight."
Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Prós: "Missed this flight because the first one was late"
Prós: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Prós: "Staff was attentive and friendly. Food was great. Easy boarding."
Contras: "N/A"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Crew helpful. Seats comfortable. Slept most of flight."
Contras: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Prós: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Prós: "Friendly service and food"
Contras: "Older plane with no entertainment"
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "2 snacks .. friendly flight attendants .. early arrival"
Contras: "seat pitch a bit tight"
Prós: "Chocolate"
Contras: "Staff not very friendly. Very small seat. Worn out plane."
Prós: "On time departure; easy flight; seating was spacious"
Contras: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Prós: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Contras: "Tight connection on Zurich."
Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"
Prós: "Legroom is too little"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "+ Crew, professional and polite."
Contras: "- food unevenly cooked - No entertainment - Small toilet"
Prós: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Prós: "Attention to details from flight attendants"
Contras: "The food was not to my liking except for the crackers, ice cream and water!!"
Espaço para a mala de cabine
A pontualidade podia ter corrido melhor.
Prós: "Everything was amazing"
Contras: "The process to travel"
Prós: "Very efficient."
Contras: "Better airflow in cabin, letting you know about meals before getting to plane."
Contras: "Flight keft 35 min kate and boarfing was very slow and disorganized"
Prós: "Seats were comfortable. Entertainment system stopped working part way through"
Contras: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Prós: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Contras: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"
Prós: "Very pleased with crew and seats."
Contras: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Prós: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Contras: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Prós: "The crew at the gate as well as in the plane were tu nice and helpful."
Contras: "Juste the toilet were not so clean and smelled very bad."
Prós: "So so"
Contras: "But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok."
Prós: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Contras: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Prós: "The rest was ok"
Contras: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Contras: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Prós: "It is a quick trip which is nice."
Contras: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Prós: "Da tripulação."
Contras: "Atrasos, serviços, ausência de refeições/ refeições pagas"
Contras: "You have to pay for any drink and snacks in flight"
Prós: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Contras: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Prós: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Contras: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."
Contras: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."
Prós: "Due to horrendous traffic we got to the airport after check-in but before the plane took off, but they would not let us board and would not allow us to transfer tickets for even any fee. They will not let us use our return tickets either. Is this how you do business? I'm totally disheartened and disgusted by the lack of customer service or even care."
Contras: "We missed.our flight and no one would work with us to reschedule or refund even a partial refund. We missed out flight due to terrible traffic and now we are out $2500 this is terrible."
Prós: "No major issues. Crew provided help making a short connection at Brussels."
Contras: "Flight was slightly delayed. Entertainment selection was limited but OK. Seat comfort in coach is low, not much padding; but then, most airlines seem to think comfort is not needed in coach."
Contras: "Boarding was unorganized. Halfway through the flight, the cabin smells like sweat everywhere."
Prós: "Smooth flight Pleasant staff Smooth boarding process"
Contras: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Prós: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Contras: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Contras: "Delayed and JFK wasn't ready for us. So more delay"
Prós: "Que sendo uma AEROLINHAS low cost possa levar uma mala de23Kg. Isso foi excelente."
Contras: "Que o vôo demorou e perdi meu trem para ir desde Nice Saint Augustin até Nice Ville. Outra coisa que detestei, não sei culpa de quem foi...Se da aerolinha ou do aeroporto, foi a mudança de Gate umas 3x. Isso foi uma piada."
Prós: "Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good"
Contras: "the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work"
Contras: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Prós: "Gentileza da tripulação."
Contras: "De graça, nem água. Tudo é vendido a bordo."
Contras: "The flight never took place due to a delayed flight from Hamburg to Marseille"
Contras: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Contras: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Prós: "The space between the seats was good"
Contras: "No entertainment at al, no charger for the phone, nothing to drink unless payed! Not even water!! They were 1,5 h late"
Contras: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Prós: "Nothing special"
Contras: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Contras: "Many passengers with their shoes AND socks removed. Chairs were extremely uncomfortable."
Prós: "Everything about the airline"
Prós: "Crew was very nice"
Contras: "Food was fair. Movie selection was poor."
Prós: "The chocolate was delicious!"
Contras: "The food was not that good but edible."
Prós: "On time Polite crew"
Prós: "On time Polite crew They gave an "express pass" for people with short connection"
Prós: "Alles goed"
Contras: "The delay (due to weather) that caused me to miss the connection."
Contras: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Prós: "I flew on United, not Brussels, on this leg."
Contras: "Baggage handling"
Prós: "Flight time and plane were fine."
Contras: "United charged over twice the fees for extra bags! I feel this was unfair."
The food I wanted to order was not available
Cabin staff provide great service.
A entregar das maletas (equipajes) demorou 1 hora.
The whole checkin process was a diseaster! We were flying with Vueling! We had checked in on the app but still had to checkin at the desks with our 10kg hand luggage! The queue for this was 2.5 hours long, with no social distancing in the pandemic (Covid19). When we finally got to the top of the queue, our flight was closing also another queue was opened up! But if we left the queue we were in we would have ended up at the back of a different queue! This seemed pointless to be honest! What could have been done is a bag drop section of the checkin process (Like Ryanair has) it’s much more streamlined and quicker! After all this drama, we only had 15mins to make it through security snd passport control to make the flight on time! It was very stressful and very hot! I was so thirsty that I needed to buy a bottle of water at the boarding gate (to my surprise this small bottle of water was €5- a total rip off! After boarding (which was ok) we were looking forward to a nice cup of coffee on the flight as we usually do! It took the crew nearly 1.5 hours into the flight to get to our seats to serve us! The coffee was dreadful (a hotel type sachet of instant coffee costing €2.60) and a heart burn inducing Turkey, ham and cheese toastie (costing €5.50)! The horrified by the quality! Ryanair is definitely better on food quality, check-in and boarding experience and service, that’s saying something! The flight itself was grand (although lacking interaction from the pilot- which is always nice) it was a smooth flight! When it came to landing it was good but our baggage took nearly 45mins to come out onto the carousel in the terminal! And other delay! Overall I would be giving Vueling perhaps a 2 out of 5 overall! Not impressed!
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Prós: "Nada"
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "Vueling is a high quality airline. Much better than Ryanair"
Contras: "The club sandwich was rather disgusting"
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Prós: "The worst crew I’ve ever experienced on a flight, and I’m a frequent flyer, both domestically and internationally."
Contras: "To have not flown with Norwegian"
Prós: "The crew was nice."
Contras: "The flight was delayed."
Contras: "Boarding process"
Prós: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Contras: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Contras: "Our connecting flight was late and we missed our flighr"
Prós: "Crew was very professional and styled with poise."
Contras: "Seat recline"
Contras: "Entertainment options."
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Contras: "Entretenimento"
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Prós: "The plane was newish, with comfy seats"
Contras: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "The crew was fast, but grumpy."
Contras: "Vueling delays flights."
Contras: "Most Vueling flight that I take are delayed"
Contras: "There are no complimentary beverages, not even water, on the flight."
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "The crew"
Contras: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Prós: "Good for value"
Contras: "Tight seats, old plane, zero frills"
Contras: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Contras: "Arrasou muito, quase 2 hrs"
Contras: "Big delay, poor information from staff."
Prós: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
Contras: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
Contras: "The second time in one month that the planes takes off with almost an hour of delay without anyone giving any explanation"
Prós: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Contras: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Contras: "no food no drink all 2 flights"
Contras: "The flight was 2h delay and they didn’t give any information."
Prós: "I like the landing by the pilot from Beirut to Barcelona. I also appreciated the one flight attendant that helped me and my family."
Contras: "They didn’t let me gate check any carryons. They made me pull out all my stuff to reallocate the weight in my carryons before letting me go with all of them. Why? Is the weight issue an over head storage weight limit issue or a fuel issue? Either way they eventually let me go. Ridiculous. They charged me over $110 for an extra check bag when kayak told me it would be $65-$110. Scam/stealing. Also, they told me I had to hold my kid during take off and landing instead of them being in their super secure car seat. How is that even logical? They said it was a company policy. If it was a company policy, why didn’t I have to hold my kid on the following flight? Dumb."
Contras: "I can't even begin to describe the horrendous experience..."
Prós: "nice enough plane. clean, full. pleasant crew."
Contras: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Prós: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Contras: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."
Prós: "Price Allocated more leg room On time departure"
Prós: "Ryanair, easyjet et al are the big fish in this pond, but the two times I've flown with vueling has been better than all my experiences with the others. Nice to see an airline whose staff looks like it actualy cares about customer service. Thanks a lot!"
Prós: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Contras: "A tripulação demorou a chegar, e por isso o embarque atrasou. Demoramos a decolar e chegamos com atrasos"
Prós: "Disposição e espaço dos assentos, atendimento e presteza dos funcionários."
Contras: "Faltou a oferta de água"
Contras: "They overbooked the flight. We were a party of eight and half of us got to go on the 12pm flight and myself my husband and 2 children had to wait! We were told we could get on a 4pm flight and were rebooked for a 9pm flight!! Then they lost all my luggage and when I did get it we only got 2bags! My kids while suitcase went missing for two days! Totally unacceptable! Worse thing is the lack of direction to handle the situation. Their answer was by law were allowed to overbook! Seriously! I know this is true but these airlines should. It be allowed to do that it’s disruptive to people’s lives that have paid money to be on these flights. So our 4day vacation is now down to 3 and of those 3days we spent one day waiting on partial delivery of our luggage!"
Prós: "Everything was smooth"
Contras: "Nothinf"
Prós: "I didn’t have the issues checking in that many have mentioned. I did have pay 140€ to check my bags because it wasn’t included in my fare. My advice is prepay for baggage, it’s much cheaper."
Prós: "When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed."
Contras: "The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic"
Prós: "Departed on time."
Contras: "Food is not the best."
Prós: "Crew was nice . Boarding was relatively easy"
Contras: "WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort"
Prós: "Yes amazing crew , comfy seats"
Contras: "Food"
Prós: "Comfortable business class & very responsive airplane staff."
Contras: "Royal Air Maroc flight boarding was poor with delayed departure due to “loading of bags as per airline announcement."
Prós: "Entretenimento"
Contras: "Embarque péssimo. Extraviaram nossas malas. Não preciso falar mais nada."
Prós: "Nothing we were delayed for two hours"
Contras: "They could have paid more attention to my luggage by not losing them"
Prós: "Ok"
Contras: "Honesty"
Prós: "Flight was quick and great crew"
Contras: "The first leg of our flight was delayed so we missed our connection and our bags seemed to be lost. After searching all over the airport and asking staff we found it over across the airport along a wall. It would have been nice if the staff could have gave us this inforamtion"
Prós: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Contras: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Contras: "Take off should be at time Install screen inside the aircraft for entertainment"
Prós: "nothing was great!"
Contras: "Offer food and beverages to everyone"
Contras: "Pontualidade da saída dos voos. Equipe de embarque no Marrocos muito desorganizada."
Prós: "Do serviço de bordo e de ter conseguido ganhar um upgrade para a classe business."
Contras: "As poltronas já necessitam de um novo estofamento, pois encontram-se rasgadas em vários pontos."
Prós: "Procedimento de check-in."
Contras: "O espaçamento entre poltronas."
Prós: "Luggage allowance for sports equipment and plenty of legroom"
Contras: "Breakfast was poor on first flight from Dakhla in comparison with the lunch on the next, connecting flight from Casablanca. The latter was very good."
Prós: "Great crew! The food was good. Good entertainment options."
Contras: "Boarding was a bit unorganized"
Contras: "Péssima companhia primeira vez que voei pra nunca mais"
Prós: "Comida estava boa"
Contras: "Imagina um voo de 3h sem poltrona reclinável apertada vide que eu tenho 1,84 de altura! Sem entretenimento nenhum!"
Prós: "Comida e bem servida o tempo todo"
Contras: "o banheiro estava podre e não tinha papel já no meio da viagem muito menos sabonete e quem dirá papel toalha!"
Prós: "We had a tight connection and they bussed us to the next plane. Awesome."
Prós: "Apsar do atraso de 60 minutos por conta da espera da conexão que vinha de Lisboa, o vôo foi tranquilo. Tripulação mais simpática que no vôo da ida. Comida pior no prato principal mas com adicionais gostosos. Avião antigo mas confortável e bem conservado. Check-in tranquilo e rápido. Entretenimento com bons filmes mas falta a opção de legenda em português. Só tem em árabe. E os filmes são todos em inglês ou francês. Fornecem travesseiro, cobertor, protetores de olhos e meias."
Contras: "O prato principal de carne foi muito ruim! Mas os complementos eram gostosos, como filé de truta, tortinha, chocolate."
Prós: "Me surpreendeu a qualidade do vôo com a Royal Air Maroc. Vôo em avião novo, no horário."
Contras: "não tem serviço de bordo por ser vôo curto. pela mesma razão não funciona o wifi pois o avião não sobe a 10000 metros."
Prós: "Atendimento em terra rápido e gentil, comida excelente para a média servida em aviões. apesar do avião 767-300 ser bem antigo estava em bom estado, com espaço para pernas muito bom,e eu tenho 1,87m. vôo tranquilo."
Contras: "a tripulação é simpática, especialmente os homens mas uma das moças trabalhava com vísivel mau humor e “bufando”. atraso de 30minutos na decolagem e na chegada. tela de entrenimento com bons filmes mas somente em inglês e francês e legenda em árabe."
Prós: "Boarding process, check in process."
Contras: "Delayed flight, no entertainment, food same thing."
Prós: "Flight was very comfortable, and short we got there in less than 7 hours. The staff was friendly"
Prós: "Espaço entre os bancos é bom."
Contras: "O embarque foi desorganizado e demorou bastante. Ficamos mt tempo parados dentro do ônibus e do avião e não nos deram satisfação, mas algo estava errado, pois conferiram nossos bilhetes novamente depois de todos os passageiros sentados. O voo só saiu 1 h 10 min depois do horário. E a higiene do banheiro precisa melhorar."
Contras: "Houve atraso para decolar. Mas foi nos dada a justificativa do espaço aéreo congestionado."
Contras: "Worst experience I ever had"
Prós: "Nothing"
Contras: "Everything"
Contras: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Contras: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"
Prós: "Foi servido salmão no jantar. Estava muito bom!"
Contras: "As telas das poltronas não funcionaram durante a viagem toda. O voo saiu atrasado. Banheiros com pouca manutenção."
Prós: "Refeições, tripulação, atenção ao cliente.. são maravilhosos"
Prós: "Da atenção que eles deram quando esqueci q minha mochila no aeroporto e me levaram para recupera-la"
Prós: "Not much"
Contras: "Didn’t even have an option to pick a seat even though I tried through various venues (when purchasing tickets, setting a preference after buying, when checking in, in the airport after checking in); completely disorganized airline with no communication or customer service. Would never recommend this airline to another person even if it is the cheapest option. Can’t trust the airline to get you to your destination as they claim"
Prós: "Not much"
Contras: "Complete disorganization, no communication, terrible at keeping the schedule, untrustworthy. Overall a poor airline and experience for me"
Contras: "Once again, there were some issues because I am pregnant. There was continued confusion and duplication with the release of liability forms, and then there was an unfortunate incident wherein my water was taken away prior to the boarding area with a promise that I could get more in the boarding area. This turned out not to be the case. Luckily, there was a very kind staff person who ran onto the plane and retrieved a bottle of water for me, but this should not be the policy."
Prós: "Tranquilidade e alimentação deliciosa."
Contras: "Check in demorado. Estavam testando uma máquina de controle que não funcionou, trouxeram outra que demorou a carregar. Ficamos parados na fila por mais de 40 minutos e os funcionários em volta sem saber o que fazer."
Prós: "Announcements were in many languages (English, Arabic, French, Portuguese) Flights departed and arrived precisely on time"
Prós: "Business class seats were comfortable. A meal was served despite the short duration of the flight. The had wine, but you had to ask for it. Maybe because it's Ramadan, I don't know."
Prós: "It was a very short flight. Nice and pleasant"
Prós: "NADA!!!"
Contras: "MINHAS MALAS FORAM EXTRAVIADAS !!! Ontem no voo com escala de CASABLANCA (Marrocos) para São Paulo - Guarulhos, tive 6 malas extraviadas: milha filha, meu marido e minhas, contendo remedios prescritos (meu marido e minha filha tem remédios dentro das malas), POR FAVOR, PRECISAMOS DE AJUDA!!! vOO: original: MILÃO, escala MARROCOS ( Casablanca), VOO AT 955, MILÃO 29/04/2018 e AT 215 CASABLANCA 29/04/2018"
Prós: "I had a flight booked and confirmed for 3/27/18 and upon arrival in Casablanca when I wanted to check into my flight I was told that there was no flight until 24 hours lasted. No help was provided and the customer representative was very rude and dismissive. I have a performance in Sierra Leone that I have missed and a lot of money spent."
Prós: "timely and arrived safely in Casablanca"
Contras: "Food was terrible - bad quality bread with a slice of cheese and another starch, at least the yogurt drink was there. Please offer refills on coffee/tea"
Prós: "Fish meal very good but Rock hard ice cold bread told- why not serve warm and separately as most airlines do? Staff (Male)betterthan on Ouagadougou-Casablanca flight but still not very efficient and pretty charmless"
Contras: "See above: and neither flight has any entertainment."
Prós: "The food was good and the seats were not too tiny."
Contras: "Boarding was chaotic for no reason."
Prós: "Thanks you so much everything is great"
Contras: "I don't see my 1 baggage"
Prós: "Flight was on time. No delay."
Prós: "The flight was smooth"
Contras: "Boarding took a long time and they checked my carryon luggage saying the overhead cabins were full but then i got on the plane and there were all empty. After i boarded, i noticed people with huge carryons boarding the flight with theirs."