Encontra voos baratos de Lisboa para Casablanca

Prós: "The crew was astounding"

Prós: "Punctual"
Contras: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Contras: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Prós: "Nice and attentive crew."
Contras: "Seats not comfortable in premier economy."

Contras: "Flight was delayed"

Prós: "Tripulação boa"

Contras: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Prós: "Tripulação excelente."

Prós: "Crew very professional"
Contras: "Boarding was a little confusing"

Prós: "Great crew and prompt boarding."
Contras: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Contras: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."

Prós: "Plane was new, and seatback screen responsive and functional."
Contras: "Economy seats not very comfortable, very tightly packed together"

Prós: "Air France personnel is always really helpful"
Contras: "Food and comfort in short haul are not the best - but the flight is short..."

Prós: "Very little"
Contras: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"

Prós: "Intranet wifi meant I could watch entertainment on my iPad"
Contras: "Seats are very uncomfortable"

Prós: "On time, staff was nice."
Contras: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Prós: "The crew"
Contras: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Prós: "The staff were very helpful and professional."
Contras: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Contras: "Arrived 5 hours late"

Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Prós: "Over all pretty good for price."

Prós: "Over all everything was great, except the bags check in"

Prós: "Good selection of movies"

Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."

Contras: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Prós: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Contras: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Prós: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Contras: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."

Prós: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Contras: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Prós: "If the flight would have leave in time we would receive our luggage in time"

Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."

Contras: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Prós: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Prós: "Nothing"
Contras: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Contras: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Contras: "I don’t know why they keep making boarding with stairs and bus."

Prós: "Priority boarding with kids"
Contras: "Nothing special just like easyJet ir Rayanair"

Contras: "Horrible Crew..."

Contras: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."

Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Prós: "The airplane have great entertainment system. The cabin crew are very nice."

Prós: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Prós: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Contras: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Prós: "On time after latish start"
Contras: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Prós: "Crew was nice and responsive"
Contras: "The overall experience is regular at best"

Prós: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Prós: "Friendly crew and exit row had nice legroom."
Contras: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Prós: "Amazing service, seat and FOOD"
Contras: "Nothing"

Prós: "The boarding process was smooth and the crew friendly. Flight ran on time."
Contras: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."

Prós: "Crew was wonderful Helpful, pleasant, capable"
Contras: "Waiting for late passengers & their luggage"

Prós: "The crew was okay,...and we got there"
Contras: "The plane, was a piece of junk, and the AC wasn't working."

Contras: "Bags did not make the flight. Served no water or drinks."

Contras: "Food, all flights—ugh!! Basically bad school lunches."

Prós: "Everything"
Contras: "Nothing"

Prós: "The crew was really nice. They were friendly and genuine."

Contras: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."

Contras: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"

Contras: "Infotainment system"

Prós: "Food was good"
Contras: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."

Contras: "USB outlet not working seat 21D"

Prós: "It was cheap"
Contras: "Flight was late, boarding and unloading was slow so I missed my connection to LA."

Contras: "It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags."

Contras: "Não apanhei o voo."

Contras: "Não apanhei o voo."

Contras: "Missed connection and this delayed by 20 hours to final destination."

Prós: "Tudo"
Contras: "Nada"

Prós: "Tudo"
Contras: "Tudo"

Prós: "That IBERIA brought me to where I wanted to be"
Contras: "I’ve had 4 flights, none of which departed on time Not even a glass of water offered: IBERIA doesn’t have the prices of WizzAir or Ryanair, but what they offer onboard is pretty much the same as those airlines"

Contras: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."

Prós: "Seats"
Contras: "Poor boarding process"

Prós: "On time, clean airplane, smooth, good flight overall"
Contras: "No entertainment or food on board. Not even drinking water"

Prós: "Nothing"
Contras: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."

Prós: "On time"
Contras: "No seat choice."

Prós: "Arriving at my destination, safe, sound and on-time."
Contras: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."

Contras: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."

Prós: "The airport was air conditioned, I guess?"
Contras: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."

Contras: "See above."

Prós: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Contras: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Prós: "On time, polite, comfortable"

Prós: "Other than that I landed safely. Nothing"
Contras: "From the staff to the food but mostly the staff. I have never experienced worse customer care then this. Pretty bold statement since I’m a New Yorker. Flight was delayed and it wasn’t weather related. Too much to complain about . Never again will I travel with them."

Contras: "Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world"

Contras: "They didn’t let me check in or on the flight. Boarding was a disaster for others on my previous flight who were making this connection and British Airways, Iberia, and Kayak had TERRIBLE customer service when helping me (or refusing to help me) rebook my flight. I will never again use any of these companies. I’d rather walk to Europe."

Prós: "Easy boarding On time Very organized"

Prós: "Arrived 10 min early"
Contras: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."

Prós: "Aircraft is comfortable (A340-600)"
Contras: "One of the flight attendants was rude."

Prós: "Entertainment choices were ok."
Contras: "no leg room."

Prós: "Yes"

Prós: "Do comandante que simpaticamente explicou o que se ia passando"
Contras: "Quando chegámos de Figari e fomos logo fazer o check in não quiseram aceitar-nos porque o avião estava overbooked e tivemos que esperar até todos os passageiros estarem sentados sempre com o risco de nao embarcarmos, o que acabou por não acontecer. A sugestão era ficarmos a dormir em Paris uma noite, apesar de termos as reservas confirmadas. No gate foram simpáticos mas a funcionária do check in era uma francesa incompetente e antipática, que nem sequer conseguiu encontrar as nossas reservas. Tivemos que ir a correr ao balcão da Vueling e ainda nos ameaçou que o voo ia fechar...enfim, uma experiência a não repetir"

Contras: "Delays delays delays!!! Terrible!! We were waiting 7 hours!! No compensation was offered!"

Prós: "Everything"

Prós: "Fast and clean. Smooth ride."

Prós: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Contras: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"

Contras: "1 hour delay upon arrival die to no available gates"

Contras: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."

Prós: "The entertainment was good when it was working"
Contras: "Service was horrible. Announcements were not being made adding to confusion in the cabin"

Prós: "Check in and flight were excellent. Didn't use food service."

Prós: "I like the food and the fact that you provide us with a pillow and blanket"
Contras: "Everyone who was traveling with someone was separated and the Customes right before the bus were extremely rude."

Prós: "Nothing"
Contras: "They forced us to check our bags at the gate even though we had an international connection to make in London--to continue flying to Chicago. As a result, we had to go through customs and security in London, and would have most definitely missed our connecting flight back home to the States if not for a woman in customs at Heathrow who let us cut to the front of the line. I will never fly Iberia again and will be lodging a formal complaint."

Prós: "On-time with excellent service. Clean."
Contras: "No issues."

Prós: "Crew was courteous and friendly. They provide great customer service."
Contras: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."

Contras: "O uso de mascara não foi obrigatório"

Prós: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Contras: "Pleace call 666 394 865"

Prós: "Horrible service"
Contras: "Nasty people"

Contras: "Boarding procedures"

Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"

Prós: "usb Power"
Contras: "The seat padding needs to be improved."

Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"

Prós: "Excelente"

Contras: "O voo partiu com um atraso superior a 1 hora"

Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"

Contras: "Not missing our connection due to delays."

Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"

Contras: "Been on schedule"

Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"

Contras: "Pontualidade e simpatia"

Contras: "Gate location information delayed until last minute!"

Contras: "Um atraso muito nenor"

Contras: "Nothing"

Contras: "Pouca experiência da tripulação"

Contras: "Ontem tripulação pouco experiênte"

Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"

Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"

Prós: "clean and fast"
Contras: "use airport finger in Lisbon airport"

Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."

Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."

Prós: "Pontualidade"
Contras: "Nada de mau a apontar"

Contras: "Atraso"

Contras: "Vôo com atraso."

Contras: "Food was terrible ! Please change the menu ...."

Contras: "Atraso de 1h30m"

Prós: "chegar a horas"
Contras: "comida"

Prós: "Nada"
Contras: "Tempo espera"

Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"

Contras: "Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline."

Contras: "Delay and food - terrible"

Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"

Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"

Contras: "Atraso do voo, mais de 5 horas de atraso para a hora de chegada prevista, com uma espera de mais de 2 horas dentro do avião"

Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"

Contras: "Voo atrasado mais de 3h ! Muito mau com mudanças constantes de hora"

Contras: "Atraso de 3h e meia, isto não é normal!"

Contras: "Conforto"

Contras: "Atrasado como sempre... uma vergonha"

Contras: "Delay as always with TAP"

Prós: "Nada"
Contras: "Atraso de 2 horas. Lugares mais apertados que companhias Lowcost. Em geral bem pior que Ryanair."

Contras: "cerca de 35 minutos de atraso, num voo de 1 hora. porque o aviao chegou atarsado do voo anterior porque o congestionamento no aeroporto forçou a uma espera de 15 minutos na pista."

Contras: "O facto de o voo ter atrasado 1h, e na altura do embarque, em vez de chamarem por ordem da fila, chamarem pelo tipo de bilhete (não contando com embarques prioritários)."

Contras: "My luggage did not make it to Florence from Lisbon. Very unhappy about that."

Contras: "Mais uma vez atrasou 1 hora"

Prós: "Excellent layout, excellent service."

Prós: "Foods"
Contras: "Checkin agents to be trained for a professional behaivor .."

Prós: "Yes"
Contras: "I can not get my luggage for more than 6 months"

Contras: "The ticket price is expensive"

Prós: "When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed."
Contras: "The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic"

Prós: "Departed on time."
Contras: "Food is not the best."

Prós: "Everything was amazing, Thank you :)"

Prós: "Absolutely nothing"
Contras: "Literally everything"

Prós: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Contras: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."

Prós: "Nothing was very good."
Contras: "They didn’t get my bag from Casablanca to Miami. There was about a 45 minute delay in taking off."

Prós: "Nothing"
Contras: "Have somewhere to sleep, polite people. People are rude and not helpful. Nobody care"

Prós: "nothing"

Prós: "We had a tight connection and they bussed us to the next plane. Awesome."

Prós: "Boarding process, check in process."
Contras: "Delayed flight, no entertainment, food same thing."

Contras: "Worst experience I ever had"

Prós: "Nothing"
Contras: "Everything"

Contras: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"

Prós: "Not much"
Contras: "Complete disorganization, no communication, terrible at keeping the schedule, untrustworthy. Overall a poor airline and experience for me"

Contras: "The timing but nothing one could do because of connections to London."

Prós: "Announcements were in many languages (English, Arabic, French, Portuguese) Flights departed and arrived precisely on time"

Prós: "Business class seats were comfortable. A meal was served despite the short duration of the flight. The had wine, but you had to ask for it. Maybe because it's Ramadan, I don't know."

Contras: "There was utter confusion as where to board and the absence of a gate agent"

Prós: "Very efficient to serve a meal and drinks on a one hour flight"

Contras: "Delayed 2 hours."

Contras: "Late departure with few updates"

Prós: "Very good"

Prós: "Nothing"
Contras: "Everything"

Prós: "NOTHING"
Contras: "SEATS"

Prós: "Nothing"
Contras: "Very disappointed"

Prós: "Every things"

Prós: "I arrived o time to my destination"
Contras: "The tv didn't work."

Prós: "We were completely satisfied. Excellent Job !"

Contras: "The plane was an hour and a half late with no updates at the airport. The plane was filthy and smelled awful."

Prós: "Ticket agent was very helpful."

Prós: "Everyone was nice, helpful and it was easy to change dates without the big expense other airlines charge!"

Contras: "The plane was late"

Contras: "Not enough leg room"

Prós: "on time"

Prós: "The plane was not a propeller plane!"

Prós: "Yes, I did."

Contras: "Great"

Prós: "Timing was great and arrival fast"
Contras: "The seats are not comfortable"

Prós: "Sits"

Prós: "The pricing of the ticket,"
Contras: "Attendants are much less friendly on the Africa leg than on the Paris leg"

Contras: "No respect"

Prós: "food was ok one way but on the way back it was just bread and cheese for breakfast"
Contras: "The airline lost my luggage and other people as well. The guy in front of me had told me that the airline had lost his checked in luggage twice."

Prós: "Nothing i liked about that airlines"
Contras: "Assumingand expecting everyone speak french"

Prós: "Shorter layover. I stayed 12+hrs in NY"
Contras: "To long"

Prós: "Nothings special"
Contras: "Everything"

Contras: "No control on boarding nor departing the aircraft. It was a zoo! Seats and chair trays FILTHY. Some of the "stuff" would not come off with a sanitation wipe we had."

Contras: "The toilettes were filthy."