As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Salimos a tiempo . El business es muy confortable"
Contras: "La comida horrible . No se limpian los baños"
Prós: "Very nice airplane and pleasant crew"
Prós: "Crew is excellent, polite and personal!"
Contras: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Contras: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Prós: "The crew was very kind"
Prós: "Usual faultless KLM experience"
Prós: "Flight arrived on time"
Contras: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "economy plus seats were nice, great movie selection, especially international movies"
Contras: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Crew was nice and pleasant"
Contras: "Flight very late"
Prós: "Refeições de alto nível"
Contras: "Flight got delayed 30 minutes"
Prós: "Very friendly crew and on time with no problems."
Prós: "Very professional"
Contras: "Lost luggage"
Prós: "General flight journey"
Prós: "Nice attention and good food. Plane and seats are confortable"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "My suitcase didn't come with the airline."
Prós: "Flight crew very nice"
Contras: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Prós: "Left ontime and service was excellent."
Prós: "Overall everything was ok."
Contras: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Contras: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."
Preço muito elevado - usd 2100 one way em economia é de mais
Chaotic boarding Food barely edible Premium economy? Not much of a difference on Lufthansa Entertainment console waa full of glitches Never again, Lufthansa!
Boarding was unorganized with no clear line.
Liked: Video entertainment options were generally good (sufficient choice of good, recent films). Could Have Been Better: 1. Both the SFO-Frankfurt and Frankfurt-Milan flights were significantly delayed. 2. Dinner was ok, although included no choice other than pasta (no meat). Quality of breakfast seemed very below average (just an unpalatable, bread-heavy vegetarian sandwich that many passengers seemed to discard after only a bite or two) 3. Crew performed their duties perfunctorily, but seemed a little stiff/impersonal. 4. Space between seat and seatback of the passenger in front a bit cramped.
We paid Lufthansa for reserved seats months before this flight. Apparently this was not forwarded to ticketing as the clerk at check-in gave us seats at the very back of the plane next to restrooms and storage. Needless to say, we didn’t sleep at all on our overseas flight. We sincerely hope that our accommodations are better when we return to the US on October 11th.
My baggage was lost for several days
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Very disappointed in Lufthansa
Plane was delayed 1 hour on the Chicago O'hare tarmack waiting for a gate. I had a 2 hr. layover & barely made my connecting flight by 5 min.
Plane was very delayed. US agents unhelpful in connection flt and in seating. No real info given on delay.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "crew attentive the plane is very clean"
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The flight was fine, but there was not enough time to transfer between the gates in Frankfurt. That also did not give us enough time for our luggage to transfer."
Contras: "Longer transfer between flights in Frankfurt"
Prós: "everything from the boarding and check-in process to in flight comfort."
Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."
Prós: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Contras: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Contras: "I feel like no one has responded to any of my complaints. We were re routed twice and left with no where to sleep, missing work, and paying a bunch of extra for cars to and from airport. My friend was refunded and I have yet to receive one response even though we flew and bought our tickets together."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."
Contras: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."
Prós: "Friendly and helpful crew."
Contras: "Seats not comfortable at all causing loss of sleep and terrible back ache."
Prós: "Crews were very friendly"
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Contras: "See first comment."
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "ground services"
Contras: "seats with little leg room"
Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."
O check in quando comprado pela agência, obrigatoriamente tem que ser no guichê, isso causa uma fila considerável
Prós: "crew was super nice"
Contras: "major delay, no info, boarding process felt like a cluster"
Prós: "Comfortable, good food and good crew"
Contras: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Contras: "Falta de criterio na obrigatoriedade de enviar malas para o porão que é absurda e inaceitável"
Prós: "On time"
Contras: "Nothing really"
Prós: "Very comfortable seats and excellent onboard entertainment. Friendly crew"
Contras: "The breakfast burrito was not good quality. Also, gluten free options would help me"
Prós: "Flight was on time."
Contras: "Rude flight personnel. We werent assigned seats by each other when we have a four year old. Personnel was rude when addressing the issue. Very rude flight attendent as well. Flights were not child friendly in regards to beverages. No apple juice or milk. We will never fly Air Lingus again."
Prós: "We were at front"
Contras: "Tight seats, boarding line held in confined area on stairs before boarding"
Prós: "Very easy transit at Dublin. Staff very friendly and helpful. Immigration at Dublin for UK and for USA works great. One doesn’t have to wait in line for hours to get immigration and customs clearance at the destination after a long flight."
Prós: "Staff held the plane 30 minutes to allow us to make the flight."
Contras: "Its hard to sleep on the plane when staff"
Contras: "I had a 5 hour delay. I had to cancel the trip"
Prós: "On time"
Contras: "We had to spend $1000 on tickets because Kayak DID NOT book us on the flight we had a confirmation for"
Prós: "Entertainment very good food good"
Contras: "Cramped boarding disorganized"
Prós: "See above."
Contras: "See above."
Prós: "we left 30 minutes early!!! and the crew were wonderful...very helpful and friendly"
Prós: "Crew nice. Space was better than most. Felt like Jet Blue."
Contras: "No snack on 3 he flight ok I guess but....Lack of free beverage?"
Prós: "do voo em si muito tranquilo..a comida e o atendimento"
Contras: "não consegui acessar os filmes..."
Prós: "Atendimento gentil da tripulação"
Contras: "atraso no voo"
Contras: "Missing connecting flight"
Contras: "the entertainment system is not good as other airlines, also the served drink is not good."
Contras: "Passengers line up to board instead of waiting for their number rows to be called. I ended up boarding later than most and the overhead lockers of the front rows (where I was sitting) were completely full. I had to place my baggage very far back and wait for almost everyone to leave the plane so I could collect it."
Prós: "Used the self check-in and an agent offered to help. She was fantastic!"
Contras: "Cattle call boarding.... No system. We prepaid 80 Euro for two carry-on size bags because they were slightly over the 10 kilo limit and then they announced at the gate that if carton bags were over size or weight, they would check the free. Really!!!!"
Contras: "Limpeza um pouco aquém.."
Prós: "I loved the timeliness of the food service, and the options available for beverage service. The selection of movies and music available on the TV screen in the seat back was great, and allowed the time on the long plane ride to pass a little faster. The captain was extremely informative, about our flight path, the wind conditions, weather at our destination, etc. I particularly enjoyed the information he provided, because on some flights, you rarely hear from the person flying the plane."
Contras: "The boarding process was interesting: those that needed assistance and business class 1st (understood), but then front of the plane, back of the plane, and finally the middle. I don't feel this made things go any faster - we still waited in line for quite some time in the jetway. I don't understand having front, back, and middle. Just let all economy get in line, or do something efficient like load the window seats first, the aisle, and for the seats in the middle of the plane, have the middle seats load 1st, and then the aisle seats. Seats got uncomfortable during the flight. Also, the person in front of me reclined ALL the way, so the top of her seat was only a few inches in my face. Most flights I have been on don't allow the seats to recline that far. I could barely get out of my seat to get up and go to the bathroom."
Contras: "At Frankfurt Main airport the check in counter had initially only one person and the lines were very long. After about 30 minutes they opened 2 more counters. We were waiting at the gate for the bus and the flight time had passed , but no announcement that the flight is delayed. finally we get on the plane and then we get an announcement that we the plane does not have clearance for another hour and half. The entertainment on board is very very old stuff, and shockingly the food is also bad and no vegetarian food."
Prós: "We got from Rome to Dublin"
Contras: "No food or drink included in ticket. Charges for all food and beverages including coffee."
Prós: "Smooth and uneventful flight. Food was actually pretty decent, the beef stroganoff was decent. We were offered refreshments frequently and crew was friendly."
Contras: "The people behind me kept yanking on my seat back, making catching a few z's an impossibility. However, that's hardly the fault of the airline. Aircraft seemed a little old, but otherwise nothing extraordinary"
Prós: "Atraso no voo é comida ruim"
Prós: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Prós: "They quickly booked us on another flight after we found out AT the airport."
Contras: "2 hour delay, but we made it!"
Contras: "Food & not enough water served. The seats had very little leg room on flight from Dublin to Lisbon and people had to maneuver their bodies to get into the seats."
Contras: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."
Contras: "Cramped seating. No food or beverage provided without charge."
Prós: "Their best was merely adequate."
Contras: "Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight"
Contras: "Flight did not include a snack: even a tea cost $3."
Prós: "The crew"
Contras: "The checking in process was very difficult on The day prior to the flight. In fact, was rather impossible. My daughterwad on the phone for hours with this. The flight was with Art Lingua, couldn't use BAW, kayak, or ARE LINGUS. Very frustrating."
Prós: "Everything except delays"
Contras: "Everything was really great except 3 out 4 of my flights were delayed"
Prós: "Nice, punctual, quick flight!"
Contras: "Not polite and patient enough"
Prós: "You lost the suitcase I needed for the next 2 weeks of my last family vacation in Europe. When I called for an update after 2 days (the promised notification from you was not made) I was told it was found and would be brought by courier to my Airbnb. When I called again, I found out it had arrived in Frankfurt but I'd have to come back to the airport to retrieve it. I had to cancel some plans and inconvenience my family because of your inept handling of my personal property. Other people were in line at the service desk to report their luggage lost. I'm VERY upset. I will avoid Are Lingus and BA in the future. NO LEG ROOM! (Crying, wailing infants the whole 7 hour flight--not your fault, but no sleep for any of us unfortunate passengers)"
Prós: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."
Prós: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."
Prós: "The crew seemed genuinely happy. They were fast and accommodating. The food was good and they kept the cabin dark so those that wanted to sleep could. Food service was timely and on point. We had 1 full meal and 1 snack. The snacks were, strangely, quite good."
Contras: "The entertainment was hard to hear. I think it is due to the old style 2-jack headphones. I suspect that the supplied headphones aren't the highest quality (they are free, for everyone, why would they be?). I forgot my adapter so I couldn't use my own headphones... oh well."
Prós: "Staff is great, attractive, and polite. Seats are comfortable. Everything was great."
Contras: "I'm not sure if it is the fault of Aer Lingus but the gate is not know until the last minute. Flight takes of at 8:50 and they don't post the gate until 8:00"
Contras: "The air conditioning was too cold. I had to put on lots of layers of clothes and I was still cold."
Contras: "unable to contact Aer Lingus with question dealing with clearing customs once we land in the U. S. we were on hold for over an hour"
Contras: "Had to cancel trip. Took many phone calls because the Internet service does not respond. Tried to change trip initially but they were unable to or not set up to work with British airways. Kayak should not use this company. I will never book with them again"
Prós: "Service, flight on time, arrived 30 minutes early"
Contras: "Pram was not waiting at the plane"
Prós: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Contras: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Prós: "Crew great"
Contras: "No social distancing enforced, I was sat next to another person (no spaces between booked seats)"
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Contras: "Missed our connection because of problem w jetway"
Contras: "Boarding was chaotic. The flight attendants never even asked us if we wanted anything to drink- never! Not even water. They were just too busy serving those who were buying food and drinks on board. For a 4-hour flight?!!! Simply unacceptable."
Prós: "Nothing British airways was fine"
Contras: "Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again"
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Prós: "The crew was good, very helpful."
Contras: "The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane"
Prós: "The crew was fantastic"
Contras: "It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner."
Prós: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Contras: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Prós: "The crew was nice."
Contras: "The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back."
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Prós: "The plan was new and smelled nice and the staff was very entertaining and nice."
Contras: "The flight didn’t have wifi"
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Contras: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Contras: "Delays at gate while on plane(2hrs), entertainment system non-functional, AC non functional, seat selection lost."
Prós: "Two seats next to me were free!!! Food was good!"
Contras: "Luggage delivery at HFK was extremelly slow!"
Prós: "All of it we left and landed ahead of time"
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Prós: "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Contras: "Leg room isn’t great for such can’t a long flight and the food was not the greatest."
Prós: "On time"
Contras: "Couldnt pick seat after checkin. They put me in the middle in the back row even though there were better seats left empty right next to me. baggage would have cost 100 pounds to check. Flight was not exactly cheap at 200 pounds. Will just fly the budget airline next time over british air since. I expect better accomodation for these prices."
Prós: "Terrible food. The food will actually make you sick."
Contras: "Charge extra for food but provide food that will not make you sick."
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Contras: "Atraso de mais de 1 hora"
Prós: "Food was great. Sleeper amazing- I was asleep for at least 4 hours"
Prós: "it got there"
Contras: "how it got there"
Prós: "Entertainment selections were good."
Contras: "Screen was not working properly and very hazy, grainy and full of grids."
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"
Prós: "I always fly AA but this time was a nightmare"
Contras: "The gate agents put me on a wild goose chase as they made an error on the time of my flight departing. My wife and I were sent to three gates and finally was apologized to by the manager on duty. Our flights were changed for free put we lost 5 hours of travel. My wife started IVF treatment today... and she was uanbale to sleep before her 7am appt ( got home at 3am) Very stressful!!!"
Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"
Prós: "Quick flight, drinks available."
Contras: "I recall a snack being served on my first BA London-Belfast flight. Apparently that’s no longer done?"
Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"
Tudo foi muito organizado e funcionários muito bom Aviso novo e equipe bem educada e cordial
App da American airlines muito útil, informa como fazer as conexões no aeroporto com mapa.
wifi not available unitl up in the air. Lost time to see movies.
nao tem equipe de solo sufficient em Des Moines, estejam preparado para esperar no avião qdo chegar
Communication and updates and leaving on time.
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Prós: "The crew was awesome"
Contras: "The flight was delayed 3 times before we even boarded. Then we sat in the plane for an hour."
Contras: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Contras: "O snack poderia ter sido melhor. E o assento poderia ser mais confortável"
Contras: "I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear"
Contras: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Contras: "Mais atenção no serviço de bordo"
Prós: "Pleasant flight crew!!"
Prós: "Tripulação amável."
Contras: "Comida. Nunca vi tão ruim e limitada, e olha que viajo muito!"
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Contras: "Educação da aeromoça, má vontade . Cara sempre feia e até discutiu com uma moça que estava com 2 crianças"
Contras: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Contras: "No entertainment or WiFi at all"
Prós: "Da conversa que tive com outro passageiro e a forma de resolução no problema com o atraso na entrega da baga"
Contras: "Paguei por um assento maior, mas não vi nada diferente dos outros assentos. O embarque foi bem confuso, pois a atendente não era clara ao falar e o áudio também não ajudava. Atrasaram bastante na entrega da bagagem."
Prós: "Courteous employee interactions from bag check/gate to arrival!"
Contras: "Everything was truly GREAT"
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "Não deu certo"
Contras: "Trocaram a passagem para United atrasou 1 dia."
Prós: "Equipe super atenciosa e simpática. Desde os funcionários do aeroporto até os do voo."
Contras: "Assentos na classe econômica um pouco apertado, deveria ter um encosto pros pés para tornar mais confortável."
Prós: "Atendimento e atenção muito bom, principalmente os funcionários do aeroporto."
Contras: "A opção de comida vegetariana/vegana, o bife de soja e o arroz integral não tinham muito tempero."
Prós: "Do atendimento da tripulação. Estou me referindo ao trecho entre Philadelfia e Lisboa. O trecho de Miami a Philadelfia foi aceitável."
Contras: "Devido ao tempo de duração do voo a aeronave poderia ser melhor com ponto de energia, e espaço maior entre as poltronas"
Contras: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Prós: "A AA está com aviões reformados e peguei um 787 Dreamliner de LAX para GRU, na saída de emergência. A poltrona é bem confortável, os banheiros estiveram surpreendente limpos até o final e os horários foram respeitados."
Contras: "O atendimento das FAs foi daquela secura habitual, a comida era um lixo de chicken or pasta usual e o entretenimento conta com nos filmes, mas leve seu fone de ouvido porque o que eles entregam é ruim de doer."
Prós: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Contras: "No outlets no individual monitors"
Prós: "That it actually happen. Poor communications from British Airways and American Airlines."
Prós: "Nada superou as expectativas"
Contras: "O atendimento no aeroporto nos USA foi terrivel, com atendentes mal-humoradas e sem nenhuma vontade em ajudar. Houve atraso na decolagem do aviao de quase 1hora. O voo nao estava lotado, no entanto, apesar do conhecimento, me deixaram embarcar em uma poltrona recem-vomitada. Apesar da limpeza o cinto de seguranca apresentava o cheiro caracteristico. Ainda assim, viajei nessa poltrona usando o cobertor da companhia para abafar o cheiro. As refeicoes oferecidas eram horriveis as duas."
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Contras: "Took off 40 min late without explanation"
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Contras: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Prós: "We arrived safely and so did our luggage."
Contras: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
Prós: "Great crew. Boarding was easy."
Contras: "No snack options. No individual screens on an international flight!"
Prós: "Aeronave limpa, nova e bem arrumada."
Contras: "O conforto da aeronave deixa a desejar. Alimentação não agrada. Muitas das telas de entretenimento não funcionavam."
Prós: "Emabrque e horário muito bons."
Contras: "Um pouco atrasado mas não comprometeu."
Prós: "O serviço de embarque do Aeroporto LAX é ótimo , tripulação cordial e atenciosa."
Contras: "As opções de alimentação são limitadas"
Prós: "Boarded in a timely manner."
Prós: "Avião era novo."
Contras: "Impressionante a descortesia dos funcionários da aa. Parece que são treinados para serem grossos e antipáticos."
Contras: "The crew were rude, the food was not good, there was just one movie to see (in a shared television). I bought the tickes to flight by TAM and they changed to American airlines at the last time."
Contras: "Voo atrasado, faltou manutenção no avião, sem conforto algum, sem entretenimento e, para finalizar, minha mala nova chegou quebrada no destino final. Nunca mais vou de American Airlines."
Prós: "A boa vontade da senhora que me atendeu no despacho fez com que eu não perdesse o voo, já que o terminal automático dizia que eu não poderia mais despachar minha bagagem, mesmo tendo 50 minutos até o voo."
Contras: "Faltou um pouco de cordialidade da equipe desde o checkin até o embarque, mas o principal problema não foi da American e sim do aeroporto que teve um fila estupidamente grande na parte de checagem de segurança. Não perdi o voo por segundos."
Prós: "O avião estava em um de seus primeiros voos. O 787 é mais silencioso, tem janelas maiores e com tecnologia que "escurece" as mesmas até o total blackout, WiFi a um preço justo, a classe econômica premium é equivalente a executiva de muitas companhias aéreas com um preço muito mais justo. A American surpreendeu nesse voo e ganhou minha fidelidade que até então estava com a Latam."
Contras: "Apesar do preço justo, o WiFi deu algum trabalho para ser configurado, já que precisei descobrir sozinho qual era o endereço para comprar o WiFi. A velocidade não era das melhores, mas dava para navegar, fazer downloads e usar mensageiros e redes sociais tranquilamente."
Prós: "Wide seats"
Contras: "Mo food service"