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Prós: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Contras: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."

Prós: "Amazing !"
Contras: "Nothing all good really"

Prós: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Contras: "Nothing. Had a great trip!"

Prós: "Water station!"

Prós: "Seats comfortable. Food was good."

Contras: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."

Prós: "Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!"
Contras: "USB socket on the entertainment on both flight out and return was broken."

Prós: "Crew was attentive."
Contras: "Tiny, uncomfortable seats with warn cushions."

Prós: "Comfortable seat. Great crew!"

Prós: "Amazing and helpful crew. Great seat."

Prós: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."

Prós: "The crew was very good and there was enough leg room."
Contras: "The dinner option was underwhelming."

Prós: "The crew where awesome and catered to every need and requirement."
Contras: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."

Prós: "The crew was outstanding and the good choices were excellent"
Contras: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"

Prós: "Comfy, nice crew, attentive."
Contras: "Nowt"

Prós: "crew was nice"
Contras: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."

Prós: "It was empty so we were told we could move around in the empty seats"
Contras: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."

Contras: "More leg room"

Prós: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."

Prós: "The crew was maybe average, that was still the best point."
Contras: "Extremely tight space. The food was almost inedible. Awful."

Prós: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Contras: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."

Prós: "Great crew, comfortable and smooth flight"

Prós: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Contras: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."

Prós: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Contras: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."

Prós: "Food was very good"
Contras: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"

Prós: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"

Prós: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Contras: "There was a boarding delay but flight still arrived in Hong Kong on time."

Prós: "Nobody are better hosts than the British. Great service, lovely people."

Prós: "Food was great. Friendly stas staff."
Contras: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."

Prós: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Contras: "The crew speaks to quick and the Australian accent is not always easy to understand"

Prós: "The flight felt so short, service was amazing, food was good. Great overall experience."

Prós: "Food and snacks!!!!!"

Prós: "Crew were friendly and courteous"
Contras: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"

Prós: "Friendly staff"
Contras: "Lack of business class seats and no premium economy seats on this flight"

Contras: "Missed connection to SFO"

Contras: "The flight change the gate number immediately so I missed my flight"

Prós: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Contras: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."

Contras: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"

Prós: "Staff on this flight were excellent"

Prós: "2 bags each 23 kilogram each total 46"
Contras: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"

Prós: "Entertainment Meal service and quality"

Prós: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Contras: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."

Prós: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Contras: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."

Prós: "Crew very friendly"
Contras: "Seats and legroom poor if you’re six feet tall"

Prós: "The crew and food were excellent. A little more space between seats would be appreciated. The entertainment equipment was not intuitive or easy to operate. I still feel the airline did a great job getting us to London on-time and a pleasant flight."

Prós: "Excellent"

Prós: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"

Prós: "The onboard crew were lovely."
Contras: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."

Prós: "Quality of service was good in the plane"
Contras: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"

Prós: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Contras: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"

Contras: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"

Contras: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"

Contras: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"

Prós: "Baggage handlers extremely fast"

Prós: "Crew Entertainment"
Contras: "Complement snacks"

Prós: "Leg room in comfort +"
Contras: "Removal of food trays could be done sooner"

Contras: "Nothing. Perfect flight."

Prós: "Crew did the best they could keeping us aware of the extensive delays flying in to LaGuardia. The captain made himself available to answer questions from passengers at the gate early on and I thought that was a great gesture."
Contras: "Nothing could have been better. Any issues with the flight were delays beyond the crew's control."

Contras: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."

Prós: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Contras: "Be on time , delayed for an hour"

Prós: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Contras: "Do not put your connecting flights one terminal miles away from the other terminal"

Contras: "We had problem with the airplane brake but the crew made the transition to the other plane so smooth. Amazing job to this delta crew."

Prós: "Very friendly and professional."
Contras: "Better options in economy for food"

Contras: "Too many flight delays and gate changes"

Prós: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Contras: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."

Prós: "The Crew"
Contras: "No AC..."

Prós: "The crew was light spirited. Took the angst out of the long stressful wait"
Contras: "Punctuality. Flight was 2 hours late"

Contras: "Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!"

Prós: "Lift off and landing was excellent"
Contras: "Nothing"

Prós: "The only thing I liked about the experience and flight was the Delta Sky Club"
Contras: "Everything"

Contras: "Best option across the pond"

Prós: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Contras: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Prós: "Crew was good seat comfortable"
Contras: "Better snacks"

Prós: "good flight, inflight menu and movie library"
Contras: "rude bag drop off kiosk"

Prós: "The crew and the boarding were good"
Contras: "No food. Just unhealthy snacks"

Contras: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"

Prós: "Nothing"

Prós: "extra legroom of comfort plus zone"
Contras: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"

Prós: "Delta does an overall nice job."
Contras: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."

Prós: "Seating was fine"
Contras: "Did not have a wheelchair waiting for my wife when we arrived in LAX"

Contras: "No issues at all"

Prós: "The crew was amazing"

Prós: "The crew was excellent"
Contras: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"

Prós: "The crew and comfort was ok"
Contras: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."

Prós: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Contras: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Prós: "Friendly, efficient crew"
Contras: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Prós: "Staff and flight were good"
Contras: "The chicken dinner was mediocre"

Prós: "On time flight courteous service"
Contras: "Food"

Contras: "Boarding is as usual chaotic"

Contras: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Prós: "Waiting in the departure lounce was ok"
Contras: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."

Prós: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."

Prós: "The flight for getting us therw"
Contras: "No food and no entertainment"

Prós: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."

Prós: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."

Prós: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Contras: "No complaints"

Prós: "We boarded quickly, in zones. Staff were professional and courteous."
Contras: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Prós: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Contras: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."

Contras: "The bulkhead sears had no electrical outlet"

Prós: "Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together."
Contras: "3 out of our 4 flights had some sort of delay."

Prós: "Didn’t like anything. Mediocre all round."
Contras: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Prós: "Flight departed on time. Crew were friendly and efficient"
Contras: "Boarding seem to be chaotic, no boarding by group or seat number."

Prós: "As previously stated hated having to go through security again"
Contras: "Chocolate"

Contras: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"

Prós: "The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased."
Contras: "Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have."

Prós: "Boarding was quick and good"

Prós: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Contras: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Prós: "Crew was great, plane was nice"
Contras: "delayed again, almost missed connection"

Prós: "everything from the boarding and check-in process to in flight comfort."

Prós: "Not and horrible waited for 10hour before we board the last journey"
Contras: "Is horrible will not use kayak again we want to change the flight we were told not changeable"

Prós: "Food was great and the crew were helpful."
Contras: "Seat could have been comfier!"

Prós: "Lufthansa long haul flights has a really cool air flight status system."
Contras: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."

Prós: "Reasonably comfortable seat"
Contras: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Contras: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Prós: "Space in cabin, friendly crew and nice food"
Contras: "Shorter stoppage ;)"

Contras: "Boarding by rows would avoid people rushing to line up ahead of time."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Contras: "I think the process was too long in Lagos, but in London it was smooth."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "not much"
Contras: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Contras: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."

Prós: "on time no hassle"
Contras: "nothing in particular"

Prós: "The meals were very good!"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Fantastic staff excellent aircraft"
Contras: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"

Contras: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Prós: "All good"
Contras: "Nothing"

Prós: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Contras: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Contras: "Cancelled flight."

Prós: "Not much at all"
Contras: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Prós: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Contras: "Minimal entertainment but understandable for a short flight."

Contras: "Very very long walk plus train to baggage reclaim at Munich"

Prós: "Friendly crew. Flight left on time"

Prós: "On time."
Contras: "Nothing"

Prós: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Contras: "I can’t think of anything I didn’t like."

Contras: "Houve um atraso na saída de Munique."

Contras: "Refusal to board as our flight was a few minutes landing"

Prós: "Clean and effective communication."
Contras: "Was kept waiting in the plane"

Contras: "Flight delays,...."

Contras: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"

Prós: "Flight on time"
Contras: "Nothing. All was good"

Prós: "It was all great!"

Prós: "Houve atrasos mas saídas"

Prós: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Contras: "The seat didn't go back at all"

Prós: "Very nice staff at the gate and awesome media selection on the plane."

Contras: "leg space is mediocre (i'm 1,93m though)"

Prós: "Absence of food"
Contras: "In flight service"

Prós: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Contras: "Nothing"

Prós: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Contras: "Flight was delayed, had to run to my next connection flight."

Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."

Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"

Prós: "The crew were excellent and seats were comfy."
Contras: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Prós: "very nice crew"
Contras: "my baggage was lost"

Prós: "Just as I expected. And I made my last connection easily."

Contras: "Flight got delayed 30 minutes"

Prós: "Seat was comfy and spacious for economy class"
Contras: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Prós: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Contras: "Doesn't"

Prós: "Entertainment was amazing"
Contras: "Seats a bit hard"

Prós: "The entertainment was amazing"
Contras: "The seats were a bit hard"

Contras: "Delays, took my hand luggage into the hold,"

Prós: "The crew are amazing! Attentive and friendly."
Contras: "The seats could have been bigger."

Prós: "Awful"
Contras: "Everything"

Contras: "We had 4 hour delay causing a stop over at 3am. So yeah"

Prós: "Just the cabin crew being nice"
Contras: "Punctuality KLM is always late"

Prós: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Contras: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Prós: "Helpful and kind crew"
Contras: "I wish there was WiFi"

Prós: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contras: "I wish they had WiFi"

Contras: "Long haul flight made pleasant by KLM"

Prós: "Crew were great, food, entertainment, seat and everything else was great as well."

Prós: "Lovely crew, very helpful"
Contras: "N/A"

Prós: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Contras: "Transfer point needs upgrade."

Prós: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Prós: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contras: "Not happy to pay extra money for my case"

Prós: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contras: "Boarding was chaotic and congested with not much information or order."

Prós: "Food and staff behaviour"
Contras: "Entertainment"

Prós: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Contras: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Prós: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contras: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Prós: "Arrived Early!"
Contras: "Left Late :-)"

Prós: "Cabin crew were very professional."
Contras: "Aircraft returned to gate due to fault and was delayed for 45 min."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Absolutely nothing!"
Contras: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Prós: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Prós: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Contras: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Prós: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Contras: "The amount of extras you have to click no to while checking in online."

Prós: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Prós: "on time, and with snow"

Prós: "The food and the punctuality"
Contras: "The technology in interteiment is not touch screen"

Contras: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Prós: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Contras: "Flight was delayed due to weather in Amsterdam area"

Contras: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Prós: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Contras: "Nothing to be honest . All positive."

Prós: "Short-hop flight, fit for purpose."

Prós: "Easy boarding, plenty of room"

Prós: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Prós: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Contras: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Prós: "Clean plane , good crew ,"
Contras: "they didn't load my baggage from flight 1 to 2"

Prós: "Easy boarding, entertainment"
Contras: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Prós: "Good aircraft, good service, on time, eventless"
Contras: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Contras: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."

Contras: "Staff Curtsy and overall gestures!!"

Contras: "Seat recline was broken- wouldn’t hold position."

Prós: "n/a"
Contras: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Prós: "Nothing"
Contras: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Prós: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Contras: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Contras: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Prós: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Contras: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."

Prós: "Not much, seats are super uncomfortable"
Contras: "Better code sharing with KLM"

Prós: "I like the comfortable seats"
Contras: "Service lag a little"

Prós: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Contras: "Explain me to take the bag on time.it was almost left in the airport."

Prós: "The schedule and timing"
Contras: "The airport, some of the crew, the aircraft seats, the entertainment system"

Prós: "Crew very professional"
Contras: "Boarding was a little confusing"

Contras: "No entertainment facilities"

Prós: "Not being charged for my first bag of luggage"
Contras: "Nothing"

Contras: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Contras: "There was no entertainment and the food could be better"

Prós: "Crew was wonderful and welcoming!"

Prós: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Prós: "Entire trip was easy and comfortable."

Prós: "The crew"
Contras: "Seats! They were too small!"

Contras: "Great experience"

Prós: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Contras: "Booked with my partner. Ended up sitting apart. Not good"

Contras: "WiFi"

Contras: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Prós: "DIY snack area"
Contras: "Food and seating"

Prós: "The staff..the attentions..food."

Prós: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Prós: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Prós: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Contras: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Prós: "Good quality flight"
Contras: "But delayed and lost baggage"

Prós: "Good selection of movies"

Contras: "Not much legroom."

Prós: "Quick and efficient not lying more to say or critique."
Contras: "Coffee and a bread roll as a snack??"

Prós: "Not much expected as it was a budget trip."
Contras: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Prós: "Timely and smooth teansit."
Contras: "Food has a way to go to be appetising."

Contras: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Prós: "My seat"
Contras: "Crew"

Prós: "Great service"

Prós: "Very quiet"
Contras: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Contras: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Prós: "Modern aircraft with power, big screens etc"
Contras: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Contras: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Prós: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contras: "Slight issue with headphone connection, was not the only passenger."

Prós: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Contras: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."