Reforço das medidas de higiene
Limpeza diária, instalação de filtros HEPA na cabina em voos de Florença
|novembro||Melhor época para evitar as multidões, com uma queda média de 5% no preço.|
|setembro||Época mais popular para voar, com um aumento médio de 13% no preço.|
Preço médio de ida e volta
|325 €||(preço médio das últimas 2 semanas)|
Boa oferta ida e volta
|186 €||ou menos|
Boa oferta só ida
|69 €||ou menos|
|Voos para Lisboa||2h 55m|
O voo mais barato para Portugal de Florença encontrado nas últimas 72 horas custa 100 € (ida) e 123 € (ida e volta). A rota mais popular é de Florença para Lisboa e a passagem de ida e volta mais barata encontrada nas últimas 72 horas custa 52 €.
A KAYAK é um motor de pesquisa de viagens. Vasculhamos a internet à procura dos melhores preços para os nossos utilizadores. Com mais de 2 mil milhões de pesquisas processadas por ano, conseguimos apresentar vários preços e opções em voos para Portugal.
A ferramenta de previsão de preços da KAYAK usa dados históricos para perceber qual a probabilidade do preço de um voo para Portugal se alterar num período de 7 dias, para os viajantes saberem se devem esperar ou marcar logo o voo.
As tarifas KAYAK Mix permitem-te combinar bilhetes de ida para viajares por menos do que um bilhete de ida e volta tradicional. Assim, podes voar para Portugal com uma companhia aérea e voltar noutra.
Às vezes, as datas de uma viagem não são o mais importante. Se tens margem de manobra, podemos mostrar-te as opções ao voar para Portugal até 3 dias antes ou depois das datas que preferes. Depois, podes escolher os voos mais convenientes.
Pontuações baseadas em avaliações de utilizadores da KAYAK
Prós: "sidefini landig, merci."
Contras: "crew at the gate."
Prós: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Contras: "The whole experience was positive."
Prós: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Contras: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Prós: "Crew was very courteous and helpful"
Contras: "More leg room"
Prós: "The crew was terrific and friendly as I expected."
Contras: "I have no other suggestions here since I'm pleased with the flight and services."
Contras: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Prós: "full aircraft"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Again boarding was smooth"
Contras: "The seats were terrible"
Prós: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Contras: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Prós: "Nice crew, lot of space"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Good, in-flight entertainment"
Contras: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Prós: "The crew and flight"
Contras: "No airconditioning while waiting on the shuttle bus to the plane"
Prós: "The crew was very attentive and friendly. For the price the seats where comfortable."
Prós: "The booking to a new flight was seamless."
Contras: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Prós: "Nice self boarding"
Contras: "No big screen to communicate priority to boarding since I am deaf."
Prós: "good flight didn’t have any problems"
Prós: "On time performance with better than average crew with standard service"
Contras: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."
Contras: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Prós: "Flight crew were great"
Contras: "In flight entertainment was Byzantine"
Prós: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Prós: "on time, good food, pleasant service"
Prós: "Very short flight so little to write about."
Contras: "We've got no complaints."
Contras: "The line at the check in was quite long. Luckily I had only carryon"
Prós: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Contras: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Contras: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Contras: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."
Prós: "Everything was great :) food is good, crew is perfect"
Prós: "Your crew is amazing."
Contras: "Not enough leg room"
Prós: "The Crew was wonderful."
Contras: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Prós: "Very little"
Contras: "I paid extra for seat selections and then they did not give me those seats."
Prós: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"
Prós: "Food and entertainment"
Contras: "Mobile app wasnt working for me"
Contras: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Contras: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."
Prós: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Contras: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Prós: "The chocolates shaped like soccer balls. The fantastic icecream"
Prós: "Muito bom"
Contras: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("
Prós: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Contras: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Contras: "No room and very hard to get t your seat"
Contras: "Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone."
Prós: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Contras: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Contras: "Extremely unfriendly staff at check-in. Boarding was chaos."
Prós: "everything from the boarding and check-in process to in flight comfort."
Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."
Prós: "Crew and flight were great. overall excellent experience."
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Contras: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Contras: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Prós: "Online check in, easy to board. Flight was on time."
Contras: "I wish there was a vegan option for the food/snack onboard."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Prós: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Contras: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."
Prós: "Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed."
Contras: "Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially."
Prós: "Friendly crew. Flight left on time"
Prós: "Wonderful crew and amazing soft landing, like cream."
Contras: "Houve um atraso na saída de Munique."
Contras: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Contras: "Flight delays,...."
Prós: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Contras: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Prós: "Friendly crew, nice food and wine."
Prós: "Nice airplane, good crew, nice bite to eat."
Prós: "Selection of meals (veg / non veg), nice and polite crew, selection of entertainment options, availability of drinks and snacks on the plane in between meal service. Seats are decent in size and comfortable in the economy class, the aircraft feels like new, clean and fresh."
Contras: "The movie selection button on the screen is a bit hard to use and slow scrolling thru the titles. Nonetheless, enjoyed watching movies. Good variety of movie genres."
Prós: "a normal coach experience, nothing special or bad about the flight"
Contras: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"
Contras: "It was a good flight, nothing I didn't like"
Contras: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Prós: "Houve atrasos mas saídas"
Prós: "Staff, they served a snack on this short flight"
Contras: "Flight was late, having to be bussed to the airplane and from the airplane, prefer gates."
Prós: "The perfekt assistance we needed in Munich. We were asisted by an exellent young man."
Prós: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Contras: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."
Prós: "The people in the crew were very nice"
Contras: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Prós: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"
Prós: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Contras: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."
Prós: "Food was good and flight was as scheduled with no changes."
Contras: "The Lufthansa folks at the terminal gate while boarding weren't friendly n approachable."
Prós: "Staff was very friendly."
Contras: "Too short of flight for entertainment rating, or food."
Prós: "I love their pilot and crew members."
Contras: "The lady who are the weighing baggage in Lagos is very rude and need to be removed and others that pass instructions to her. The same baggage I brought from US is the same weight but hostile to removed down all my clothes. The weight used in Nigeria is not acceptable to many people and it can make passenger run from them"
Prós: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Contras: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."
Contras: "I am tall and the seats are too close together."
Prós: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Contras: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."
Prós: "if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment."
Contras: "i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood."
Prós: "Great food and entertainment options."
Contras: "Very slow boarding process. A lot of the boarding crew just standing around waiting instead of moving the passengers thru to board. A half hour delay ensured due to the slow boarding process. Seemed to have no clue how to board efficiently. Seats a little cramped in economy. Passenger who was disabled - could not stand on his own - was seated in an aisle seat and passengers had to climb over him to get in and out the entire flight. Should have been seated in a different seat since he never stood up."
Prós: "Good flight good staff. Captain explained the route which is nice."
Contras: "No negatives"
Prós: "The crew was friendly. They offered half a sandwich and drinks which was unexpected (and delicious)for a short flight."
Contras: "There was no negative only positive, two thumbs up....."
Prós: "Everything was fine on this flight."
Contras: "The connecting flight had MUTLIPLE issues!!!"
Prós: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Contras: "Food and seat comfort."
Contras: "Mi s-au pierdut bagajele !"
Prós: "Seat was very comfortable. Crew was great."
Contras: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Prós: "One crew member in the OTP-VIE flight that was great in service ."
Contras: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contras: "Terrible food and service"
Contras: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Prós: "Seat ok typical. Non busy flight lots of room"
Contras: "Food was poor"
Prós: "The wafer bar. Pilot had a good landing in high winds and snow."
Contras: "Nothing to complain."
Prós: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Contras: "Everything was very smooth, except that the seats were not very comfortable!"
Prós: "Nothing. See below."
Contras: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Contras: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Prós: "Generally very pleasant flight"
Contras: "No complaints"
Prós: "good food, drinks, good entertainment options"
Contras: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Prós: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Prós: "food was great. Slightly cold in cabin."
Contras: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Prós: "Friendly staff with great service"
Contras: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Prós: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Contras: "Poor announcements."
Prós: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Contras: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Prós: "Timing flight people working very nice and hospitality"
Contras: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Prós: "Friendly staff, on time flight. Nice refreshments"
Prós: "Arriving alive. Attentive service was a nice bonus."
Contras: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Prós: "Nothing stood out compared to other airlines"
Prós: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Contras: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."
Prós: "Friendly staff"
Contras: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Prós: "Professional and friendly staff"
Contras: "Outdated interior, media interface"
Contras: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Prós: "Plenty of food and drinks, pleasant crew"
Prós: "The flight attendants were beautiful"
Prós: "Would fly with them anytime."
Prós: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Contras: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Contras: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Prós: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Contras: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Contras: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Prós: "Excellent crew and service!"
Contras: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Prós: "Good service overall"
Prós: "The check- in experience was simple and the seat entertainment system was excellent!"
Contras: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Prós: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Contras: "The entertainment wasn't great compared to most international flights."
Contras: "There weren't a single blanket on the whole flight"
Prós: "Absence of food"
Contras: "In flight service"
Contras: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Prós: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Contras: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Prós: "Crew is excellent, polite and personal!"
Contras: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Contras: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Prós: "Nice crew, good food."
Contras: "Both bathroom were not working in business class area."
Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Contras: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Contras: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Contras: "The KLM crew are always great serving and treating you. Well above many other airlines."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Contras: "Not being 1 hour late"
Prós: "Very professional"
Contras: "Lost luggage"
Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"
Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Prós: "Crew were great, food, entertainment, seat and everything else was great as well."
Prós: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contras: "Less legroom, storage space, bad food, few movie options."
Prós: "Best airline in the business quick efficient and outstanding service What else can you say"
Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Contras: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Prós: "Crew was awesome"
Prós: "punctuality of boarding and flight time"
Contras: "attitude of crew in business class: no sense of true hospitality"
Prós: "Efficient crew"
Contras: "Long, slow line at check in. Not many new movies or tv shows"
Prós: "Good flight, arriving well on time."
Prós: "Snooth and efficiënt with a KLM service"
Contras: "No entertainment"
Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Prós: "Comfort was better than on the previous Dash-8. Food was OK."
Contras: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Prós: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contras: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Prós: "kLM staff was great."
Prós: "Friendly in-flight personell"
Contras: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Contras: "Customer service"
Contras: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Contras: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Contras: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Contras: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Prós: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."
Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."
Prós: "Booked extra room seat which gave me good room for seating"
Contras: "Crowded seating, wake-up for breakfast service two hours before arrival"
Prós: "Comfortable seats. Warm plane with happy staff."
Contras: "Maybe a second sandwich option for food, not everyone likes cheese."
Prós: "on time, and with snow"
Prós: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Contras: "Flight was delayed due to weather in Amsterdam area"
Prós: "Easy Boarding"
Contras: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Prós: "Airline staff good and professional"
Contras: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Contras: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"
Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"
Contras: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Contras: "The food was not as usual."
Prós: "Nice crew"
Contras: "Not loose my luggage:)"
Prós: "It was a decent train ride."
Contras: "Stating it’s a train from the beginning and not having to go from one train station to another."
Contras: "tout est à revoir !"
Prós: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Contras: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Prós: "Polite and friendly service"
Contras: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Prós: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Prós: "Tripulação boa"
Prós: "Tripulação excelente."
Contras: "Entertainment worked sporadically"
Contras: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Prós: "Red wine was excellent"
Contras: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Prós: "Tight seat, was moved out of exit row because of my age"
Contras: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Prós: "The cue lines per zone are a brilliant idea!"
Contras: "An explanation to passengers as to why there was a backup between the gate and the plane."
Contras: "Not to be late ,and not to loose my luggege"
Prós: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Prós: "Crew was nice, too short of a flight to figure out more"
Contras: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Contras: "shuttle from terminal to plane takes a long time. Flight left late"
Contras: "Arrived 5 hours late"
Contras: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Contras: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Prós: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Contras: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Prós: "Great food (Economy class). Good Service"
Contras: "Not enough bathrooms on Economy class area due to aircraft design."
Contras: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Prós: "The crew was very friendly and professional. The food very good"
Contras: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Prós: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Contras: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Prós: "Only the cabin crew was good."
Contras: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Prós: "Standard on most parts with pleasant staff"
Contras: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Contras: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Contras: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Contras: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Contras: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Prós: "The crew was good and very good pilot's"
Contras: "No leg room between seats"
Prós: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Contras: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Prós: "It was on time"
Contras: "Food was AWFUL! Better to serve nothing"
Prós: "All of the crew were friendly and the flight was on time."
Contras: "No problems"
Prós: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Contras: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Contras: "Clean. Courtesy of staff on plane."
Prós: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Contras: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Prós: "It was as expected."
Contras: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Prós: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Contras: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Contras: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Prós: "The airplane was new, good food and service."
Prós: "Average flight"
Contras: "Food on AF montreal - paris flight and totally rude stewardesses"
Contras: "Boarding more than 15 minutes late. Departure on time, though"
Prós: "Bar/Coctail service on AF was excellent."
Contras: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Prós: "Pontualidade e simpatia"
Contras: "Os lugares atribuídos no check in online, que não pudemos alterar, apesar de ser efetuado com antecedência"
Contras: "To many announcements on a overnight flight."
As companhias aéreas que voam de Florença adotaram medidas de segurança adicionais e ajustaram as suas políticas para melhor acomodarem os passageiros. As políticas variam consoante a companhia.
Reforço das medidas de higiene
Limpeza diária, instalação de filtros HEPA na cabina em voos de Florença
Uso de máscara obrigatório
Uso de máscara obrigatório a bordo; máscaras fornecidas em voos de Florença
Lugares com distanciamento físico
Lugares do meio indisponíveis em voos de Florença
Teste antes do voo
Teste de anticorpos e sintomas em voos de Florença
Sem taxas de alteração. Pesquisa voos flexíveis de Florença