Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Prós: "sidefini landig, merci."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Contras: "See above."
Contras: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Contras: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Prós: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Contras: "Nothing. The best airline I've flown across the board."
Prós: "Outstanding service by the crew."
Contras: "Seats in economy area little cramped"
Prós: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Contras: "This flight often arrives late so it is difficult to get to your hotel"
Prós: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Contras: "It was perfect !"
Contras: "Same reason as above."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Food and drink service were excellent and big choice of entertainment"
Contras: "seat row spacing in economy was too tight for a 10+ hour flight"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Same as above"
Contras: "SAME AS ABOVE"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Swiss took care of arranging hotel for us and substitution flight."
Contras: "Missed connection flight because of delay"
Prós: "Everything went smooth. Very friendly, and felt warmly welcomed."
Contras: "A bit of long lines especially with the 2nd security point in Zurich."
Prós: "Nothing about it"
Contras: "They didn't even take us!"
Prós: "Food was tasty. Crew was very good."
Contras: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Prós: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Contras: "Several delays and gate changes."
Prós: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Contras: "TV was a bit small"
Prós: "Friendly Crew , modern and spacious aircraft B777"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I arrived on Thursday, today is saturday and I am still without my luggage."
Contras: "Waited for baggage at Newark for more than 45 min"
Prós: "Dry. I’ve food and really felt pampered"
Contras: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"
Contras: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Prós: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Contras: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Prós: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Contras: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Prós: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Contras: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."
Prós: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Contras: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Prós: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Prós: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Prós: "Smooth flight"
Contras: "Crew just ok."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contras: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Prós: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Contras: "Very nice crew and great food"
Contras: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Prós: "Crew were excellent"
Contras: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Prós: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contras: "Move the drapes a few more inches back."
Contras: "Information on arrival time was not correct"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "Newer plane, crew was amazing, seats were adjustable"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Nice staff and no delay"
Contras: "Instead of crisps maybe a bit of cheese or crackers"
Prós: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contras: "Everything was very good."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "Delays, took my hand luggage into the hold,"
Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contras: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Prós: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contras: "I wish they had WiFi"
Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Crew was in a festive mood, the meal was unexpectedly delicious"
Contras: "Seats ok, but could be more comfy"
Prós: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Contras: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Prós: "Smooth flight."
Contras: "Seat a little cramped."
Prós: "Boarding agent extra effort to improve my seating!"
Contras: "Food amount less than expected."
Prós: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Prós: "Crew was very friendly. Nice that wine was served without charge."
Contras: "Announcements from the cockpit were hard to hear. Food has been better in past."
Prós: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Prós: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contras: "Boarding was chaotic and congested with not much information or order."
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "I slept pretty much the whole time"
Contras: "Flight was cancelled."
Contras: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Prós: "The crew members were so sweet."
Contras: "Flight was late. I missed my connection."
Prós: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Contras: "Movies available weren't to my taste, which isn't of great importance anyway."
Prós: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Contras: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Contras: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Prós: "Why the 3 hours delay?"
Contras: "Be on time"
Prós: "The crew was great!"
Contras: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Contras: "Small space in middle seat"
Contras: "Connecting flight tolerance and easy upgrade from one class to another."
Prós: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Contras: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Prós: "I get Airpoints with the flight, crew were lovely."
Contras: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Contras: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Prós: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Contras: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Prós: "Friendly flight attendants."
Contras: "Lost baggage is never good."
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Contras: "The worst airline, customer service ever"
Prós: "Very friendly staff"
Contras: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."
Contras: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Prós: "smooth flight, friendly crew"
Contras: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Prós: "Short flight"
Contras: "I have to pay for food or drink"
Prós: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Prós: "Da maçã que foi oferecida a bordo como opção de lanche."
Prós: "Speaking of friendly sky. Great!"
Prós: "Good service on time arrival"
Prós: "The crew was very professional and kind and evetything was on time. The food is tasty."
Contras: "No entertainment at all."
Contras: "We didnt get our kosher food so we didnt aet on this flight"
Prós: "Could not tell that I need gluten free meal. And the early check-in didn't work."
Prós: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Contras: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Contras: "Flight was delayed"
Prós: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contras: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Prós: "Whole process of checking in, security, and boarding was very easy."
Contras: "economy class eats sold as business class !!! very poor and cheap strategy --"
Prós: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Prós: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Contras: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Prós: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Contras: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."
Prós: "Great crew, efficient boarding, on time"
Contras: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Prós: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Contras: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Prós: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Contras: "I loved it all!!"
Contras: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Prós: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Prós: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Contras: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Contras: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Prós: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Contras: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Prós: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Prós: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Contras: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Prós: "Food and entertainment"
Contras: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Preço muito elevado - usd 2100 one way em economia é de mais
Sweet sandwiches were aweful in the taste. No entertainment.
I wish the seats and entertainment could have been better
One of us was moved to a middle seat, which we didn't expect. Not a big problem, but not the seat we had reserved. Intercom volume was low, making it hard for us Americans to understand the captain's announcements in English. Appreciate the captain announcing when we were flying over Lake Como.
They should not be giving people hard time because they want to extort money for them.
I will never use Kayak again as long as you have a partnership with Chatdeal. They’re crooks. The Customer service with Chatdeal (that you do business with) is BAD. Non-existent. Automated to redirect the customer back to the airline, when they KNOW that customers who buy a ticket with Kayak, CANNOT make any changes with the airline directly. Imagine aircraft failure causing loss of connecting flight overseas. Passing the buck is BAD; and very juvenile. Gave excuses and NO solution.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
In economy seating, if the person in front of you puts their seat back preventing you from reaching the floor to pick up something you dropped, aren't the airlines squeezing these seats a little too close together?
This was a United flight. Seats were way too small. Zero space for bags. My toddler and I were crammed in the middle back of tnr plan with no option to upgrade. Food was awful. Crew was late getting to the plane - it was just pure hell.
My flight was canceled And I am still waiting for a ticket to get back home. Really poor customer service.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Contras: "Leg room was terrible in economy and food was poor from the USA"
Prós: "Nada. Assento não reclinava"
Prós: "New-ish aircraft"
Contras: "Prompt departure; better food/snacks."
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Boarding was efficient. Everything else was average."
Contras: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Contras: "No complaints."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Flight crew was great and entertainment system was good but needed reset a few times . Seating not so much."
Contras: "Sitting at the entrance of the bathrooms and was forced to move seats because traffic standing in front of me and tripping over me became ridiculous."
Contras: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."
Prós: "Nothing this was a nightmare."
Contras: "We missed our connected flight because or flight was delayed... this does not make any sense. If the flight is delayed, there should be proper high priority check in and bus transport implemented so we arrive at our gate on time. Me and the 2 other passengers had zero chance to arrive on time and were at a loss of breath. And i paid for my selected seats to which i am asking for a refund because what happened was unacceptable. When we addressed our concern, the lufthansa employee told us that u cannot have buses for all the passengers in a situation of a delay.... unacceptable.... how is this the client's fault to miss a flight due to a delay?"
Prós: "Good staff and food."
Contras: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Contras: "Notifications for Change of Boarding Gate is not very effective. It is dependent on internet connection and may lead to missing flight connection. It happened to me, in spite of the wifi connection at the airport. Some airlines would put up an electronic notification for the change at previously known Gate. It's also possible to miss Airport voice messages due to temporary impairments travellers suffer from the previous flight. You can call out a passenger for all you want and still miss passing out the message."
Prós: "entertainment options were great"
Contras: "rushed from connecting flight and then had to go through passport security check point"
Está como uma Ryanair com valores de companhia lowcost. Cadeiras não reclinam, serviço de bordo é pago… Mas os valores de passagem permanecem altos.
Still requiring masks, we are just tired of being obligated to do things. Seats don’t bend.
Já fiz uma avaliação e ao enviar pediram pra fazer de novo. Lá vai. Vou copiar dessa vez. No voo de Mahakesh pra São Paulo a tribulação e especialmente o 👩✈️ piloto foi muito boa e educada . Mas na de São Paulo para Mahakesh pareciam mulheres todas com tpm, muito grosseiras. De Mahakesh pra São Paulo a minha tela não funcionava pra nada. Nem para instruções da tripulação, nem para filme. Não foi legal. Me incomodou tbm a mesquinhez na hora de servir sucos e cafés - só um pouquinho em cada xícara. Não é por seguranças porque dava para observar como serviam na Business Class. Parecia uma coisa muito relacionava . Nunca passei tanta sede em avião . Enfim, foi a passagem mais barata que encontrei, mas na dúvida se o aborrecimento compensou .
Minha tela de vídeo não funcionava nem pra as instruções da tribulação , imagine para filmes. Me incomoda muito a mesquinhez na hora de servir - sucos e café são servidos só a metade da xícara. Ficam mal humorados se pedimos água junto com a bebida escolhida Essa tripulação específica de Mahakesh pra São Paulo foi muito gentil, muito boa . A tripulação de São Paulo para Mahakesh foi um horror. Pareciam todas com TPM. Foi a passagem mais barata, mas me deu arrependimento de ter ido por essa companhia .
O voo foi atrasado por 2 vezes, uma vez por motivos técnicos do avião e a segunda por atrasos na chegada da equipe de bordo
Un vuelo de 4 horas sin ninguna opción de entretenimiento, sin WiFi me parece muy pobre para una aerolínea como Iberia.
Fantástico piloto!!!’ Apesar do ciclone tivemos uma aterragem exemplar!!!!!
Péssimo Ter que validar documentos uma No checkin e no embarque atrasou o voo em uma hora Comida péssima Banheiro nojento sem Limpeza Péssima experiência
Loved the CRJ1000. Quiet and quite confortable.
Contras: "A refeição servida é horrível, um verdadeiro lixo e uma total falta de respeito. Trata-se de uma porção de arroz branco, com molho de tomate e um hambúrguer. Tudo com uma péssima aparência e sabor. A comida foi requentada várias vezes. Além disso quando se abre refeição, fica a impressão de que sacudiram o recipiente (ou abriram e fecharam mais de uma vez), pois você não consegue abrir sem ficar com a mão toda engordorada. Ao tentar substituir a refeição, as pessoas da Iberia não te atendem prontamente e quando isso ocorre, informam que a outra opção não tem mais. Um prêmio para a Iberia de como tratar mal seus passageiros, não respeitando inclusive a saúde dos mesmos, servindo uma comida pouco saudável. Ao pedir um vinho branco, as pessoas da Iberia, informam que não tem. Depois você verifica que tem, ou seja, a pessoa da Iberia não falou da verdade. Resumindo, uma total falta de respeito. A pior alimentação servida em toda minha vida. Além da péssima educação da tripulação da Iberia. Eles estão treinados apenas para fazer o serviço operacional, quando surge algum problema, é uma grande decepção."
Contras: "Not loosing my bags"
Contras: "Aeronave velha e tripulação não muito simpática!"
Prós: "The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly."
Contras: "Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out."
Prós: "Food was good, lots of great movies to watch during such long flight."
Contras: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."
Contras: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Contras: "The condition of the flight attendants should be improve so that they not appear to be grouchy all the time. My video display was not functioning, when I asked for help the flight attendant seemed offended. He went to the back and did get it fixed. I thanked him, but he did not even look at me."
Contras: "Flight was bit chilly, though that’s better than being stuffy"
Contras: "O voo atrasou muito, ninguém deu satisfação sobre o motivo. As últimas cadeiras da aeronave ficaram com o resto do jantar, sem opção de escolha. Não deram água, e quando deram foi meio copo."
Prós: "Seat small. No air flow control for seat."
Contras: "Need more than 2 beverage services in 10 hour flight."
Contras: "Poderiam não ter perdido minha mala"
Contras: "Poderiam não ter perdido minha mala."
Contras: "Espaço na classe econômica"
Prós: "Dreamliner is great. So we’re the crew"
Contras: "Please serve water at the very least."
Contras: "Não apanhei o voo."
Contras: "Não apanhei o voo."
Prós: "Do piloto,decolagem e pouso muito tranquilo!"
Contras: "Café da manhã poderia ter sido melhor!"
Prós: "Atendimento no check in."
Contras: "Péssimo atendimento"
Contras: "All processed food. GMO’s. No organic options."
Contras: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Prós: "It was my first flight with Iberia - I was very pleased with the entire experience."
Contras: "IBERIA crew lacks manners & are simply not pleasant. Plane was delayed 2 hrs & crew only told publicly what the problem was about 30 mins after original departure time. Food has been reduced & of less quality. Entertainment system wasn't working & crew didn't seem to understand it's their problem to fix it. It finally worked 3 hrs into the flight."
Prós: "Everything was perfectly...nice crew"
Contras: "Nem água serviram. Entendo que era um voo curto, mas nem água? Poltronas que não inclinam... sentei separado do meu acompanhante..."
Contras: "Os comissários eram um pouco antipaticos, falavam muito rápido e sem se importar se entendiamos ou não o que era dito."
Contras: "Atraso de quase uma hora"
Prós: "O atendimento e o serviço no geral foram bons mas precisa melhorar no processo de embarque, na comida servida a bordo e no conforto interno da aeronave."
Contras: "Nosso vôo inicial foi em Zagreb e lá não nos deram o cartão de embarque do próximo trecho que seria de Madrid a São Paulo. Chegando no aeroporto de Madrid, precisamos ficar numa fila enorme para passar na imigração, depois em outra fila bem demorada para pegar o cartão de embarque e novamente uma fila imensa para outra imigração na hora de embarcar de noite para São Paulo. Não entendi porque não deram os dois cartões de embarque lá em Zagreb, como todas as companhias aéreas fazem. Mais de uma hora antes do embarque, recebi um e-mail da Iberia, achei ótimo. Dizia que já havia iniciado o embarque. Corremos para o portão e lá chegando havia uma fila imensa de passageiros já posicionados para embarcar. Não havia indicação visível de qual fila nós deveríamos entrar. Depois de muito perguntar, e de entrar na fila errada, consegui achar a minha fila. Ficaram todos os passageiros ali em pé, esperando mais de 40 minutos para iniciar o embarque. Terrível. Só posso elogiar os atendentes no sentido de fazerem as pessoas que estavam em fila errada a irem para o final da fila deles, mas não culpo as pessoas por estarem na fila errada pois eu mesmo demorei muito para entender onde deveria me posicionar. Se o embarque só começa no horário marcado, não entendi porque fazer todos ficarem de pé mais de 40 minutos na fila. Eu mesma deixei de ver as lojas do free shop por achar que estava muito atrasada. A comida era bem básica e o café da manhã fraco. Os comissários demoram muito para recolher o lixo e ficamos esperando com a mesa aberta um tempão. Enfim... precisa melhorar em alguns aspectos."
Contras: "We have to spend almost one hour because of delay"
Prós: "O voo atrasou mais de uma hora por falha mecânica. No resto foi tudo bem."
Prós: "Pontualidade e rapidez no atendimento."
Contras: "Não consegui dormir muito e cheguei quebrada."
Prós: "Horário cumprido."
Prós: "Tripulação atenciosa"
Contras: "Saiu atrasado, me fez perder o voo para São Paulo"
Prós: "Conforto e entretenimento"
Contras: "Tivemos atraso no primeiro voo de Dublin para Madrid, da própria companhia Iberia. Quanto chegamos em última chamada no portão de embarque de Madri para São Paulo, descobrimos que nossos assentos haviam sido vendidos."
Prós: "Left on time, arrived 40 min early."
Contras: "The food was the worst on an international flight (out of more than 30)"
Prós: "Tranquilo o voo"
Contras: "Check in sem filas organizadas. Fica uma aglomeração de pessoas dificultando o embarque. Ar condicionado fraco."
Prós: "The cabin crew, the overall flight conditions."
Contras: "No entretainement and flight information available."