Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Contras: "Staff was very friendly, courteous and helpful."
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Prós: "I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far."
Contras: "honestly nothing needed improving ."
Prós: "Food was good and plentiful."
Contras: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Prós: "Bombardier C Series. Most leg room and comfort of any plane"
Contras: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Contras: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Prós: "Swiss quality, punctuality and reliability."
Contras: "No negatives."
Contras: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Very kind crew. Great food. Nice leg room even for economy."
Contras: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Prós: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Contras: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "plane and crew were fine. Didn’t use any entertainment."
Contras: "checked baggage fee at airport exorbitant."
Prós: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Contras: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."
Prós: "Everything went smooth. Very friendly, and felt warmly welcomed."
Contras: "A bit of long lines especially with the 2nd security point in Zurich."
Contras: "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."
Prós: "The service and the crew were fine"
Contras: "Seats are too small and terribly uncomfortable on such long flights."
Prós: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Prós: "Missed this flight because the first one was late"
Prós: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Contras: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Prós: "Friendly Crew , modern and spacious aircraft B777"
Contras: "Outdated plane."
Prós: "The food wasn’t bad"
Contras: "Business seats suck"
Contras: "The way the movies, needed extra parts. No touch screen"
Prós: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Contras: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Prós: "Seats a bit tight"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Prós: "Very courteous attendants."
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Contras: "I felt like a sardine."
Prós: "Crew was courteous."
Contras: "Nothing"
Prós: "Flight itself was good, comfortable, staff were professional"
Prós: "Staff, and service were good."
Contras: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Prós: "Leg room"
Contras: "No entertainment"
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "Both friendly and professional"
Contras: "All is perfect! They couldn’t be better"
Prós: "No complaints, Turkish airlines is simply one of the best company in Europe."
Prós: "Crew was nice, seats were comfortable"
Contras: "I enjoyed the flight"
Prós: "Assento e refeição"
Contras: "Atraso"
Contras: "Everything is exellent"
Prós: "Voo rápido e tranquilo"
Prós: "The service was excellent, staff helpful and understanding."
Contras: "No business class priority boarding, no assistance available with transfer."
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "customer service was great and the food :)"
Prós: "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
Contras: "I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening."
Contras: "Turkish Airline lost one of my checked in bag! Never found it!"
Contras: "Nao permite reserva de assentos nem no checkin online"
Prós: "Food and service is excellent. Istanbul lounge is great."
Contras: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Contras: "Atrasso, comida ruim"
Prós: "I really liked the selection of food, beverages, and movies"
Contras: "Economy is SO cramped for such a long flight."
Prós: "Everything is nice with Turkish airlines"
Contras: "Nothing"
Contras: "because your flight from Sarajevo to Istanbul was delayed we missed the connection to the SFO flight and had to stay another 24 hours in Turkey + pay $60 for visas......this was a connection that you had scheduled!"
Prós: "Service was great"
Contras: "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
Contras: "Boarding process chaotic due to conflicting flow of movement in the aisle. People don't like to step aside to let others pass. Additionally some of carry on luggage was oversized and should have been checked into the cargo hold. When flight landed in Nouakchott an announcement should have been made so that the Dakar passengers allowed the NKC ones to deplane, AND the NKC passengers should have been advised to have their boarding passes out for inspection. This caused a backlog in the jetbridge. AND no announcement regarding local time."
Prós: "Crew was very helpful!"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
Contras: "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
Prós: "overall the experience was great"
Contras: "i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight"
Prós: "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
Prós: "The seat was comfortable."
Contras: "The entertainment system was not working"
Prós: "nothing really special"
Contras: "Food is very Poor Seats are cramped and uncomfortable"
Prós: "Convenient take off time. Arrived earlier for better connection."
Contras: "Nothing"
Contras: "it was late to arive"
Prós: "Food was ok, the crew also was good."
Contras: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."
Prós: "The food on flight."
Contras: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Contras: "Not mich to be unliked honestly Normally there are long wait lines ,not with Turkish"
Prós: "Just excellent, everything up the standards."
Prós: "Meals, friendliness and warmth of staff, restrooms were routinely maintained, movies."
Prós: "Kind and professional staff, smooth check-in procedures, comfortable flight."
Contras: "I guess this is not related to the TK airlines itself, but once passengers check in and about to board, there is not toilet, so if you need that facility, you have to go out and through the security screening again."
Contras: "I asked for water but they didn't give it to me. They said they would give it water the same time when they gave tea"
Contras: "It was not comfortable at all No space the cherries no nice"
Prós: "Everything except the chair was uncomfortable"
Contras: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Prós: "Very friendly crew, clean airplane."
Contras: "Nothing. They did excellent job."
Contras: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Contras: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Prós: "Organisation"
Contras: "Short flight but not quite comfortable seats."
Contras: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Prós: "Every thing"
Contras: "Nothing"
Prós: "Rude inconsiderate staff. Terrible plane"
Contras: "Everything"
Contras: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Prós: "Crew was good and entertainment was great."
Contras: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Prós: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Prós: "That we landed in the end"
Contras: "More communication to passengers when there are so big delays (almost 2 hours)"
Prós: "Everything was just right."
Prós: "Clean aircraft, polite crew."
Contras: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Contras: "Overhead space on plane was very limited."
Prós: "Seat ok typical. Non busy flight lots of room"
Contras: "Food was poor"
Contras: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Prós: "Timely departure and pleasant staff on board"
Contras: "It was cold during the flight,"
Prós: "Service was outstanding!"
Contras: "They overbooked the flight which delayed boarding but the flight was on time."
Prós: "Everything was awesome best flight i had in my life."
Contras: "Nothing"
Prós: "Liked all except the food"
Contras: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Contras: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Prós: "I liked that the plane eventually came..."
Contras: "That the plane was an hour late..."
Prós: "Staff were always courteous."
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Prós: "Not a long run."
Contras: "Seats too too tight. Uncomfortably tight."
Contras: "Flyght was terible"
Prós: "Very friendly staff"
Contras: "All was well"
Prós: "Short flight, no major issues."
Prós: "Plane was half empty, so we could sleep on three middle seats"
Contras: "I would expect more (and better) food for 9 hour intercontinental flight"
Prós: "Da maçã que foi oferecida a bordo como opção de lanche."
Prós: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Prós: "Left on time - arrived early"
Contras: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Prós: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Contras: "Nothing - it was a great flight"
Prós: "The plane crew was really nice always there for my needs."
Contras: "The seats were uncortable my chair was very wobbly."
Contras: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Prós: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contras: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Prós: "All flight members were servicing very pleasantly"
Contras: "Nothing"
Prós: "very short layover and my check luggage made it all the way home with no problems"
Contras: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Prós: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Contras: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Contras: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Prós: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Contras: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Contras: "My luggage was lost again It is the second time in a row that happens"
Contras: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Prós: "Everything seemed all right"
Contras: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."