Encontra voos baratos de Aeroporto Nacional Ronald Reagan de Washington para Funchal

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Prós: "It was very comfortable."
Contras: "If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage...."

Prós: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Contras: "Trip was a disaster"

Prós: "Excellent crew"

Prós: "The crew was very nice"
Contras: "Long delays, started in Las Vegas all the way thru to Athens"

Contras: "No entertainment on a 5 hour flight and uncomfortable seats."

Prós: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Contras: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"

Prós: "Crew were very good"
Contras: "We had a delay caused by over filling of fuel"

Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"

Prós: "Not much"
Contras: "Our trip to Vienna from London was less appealing than the one from Montreal to London. No food, no entertainment and seat space was cramped which reminded me of my Air Transat experiences."

Prós: "Crew was polite."
Contras: "Food standard has gone down. Crew needs to be increased as per passenage ratio Aircrafts need to be upgraded as to middle east aircrafts standard."

Prós: "Terrible food. The food will actually make you sick."
Contras: "Charge extra for food but provide food that will not make you sick."

Contras: "Everything was for sale"

Contras: "Decent seat comfort. 2hr fly. Great Alp scenery."

Prós: "Safety and security instruction video way of presenting. And support from the crew"

Contras: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"

Prós: "Awesome flight attendants, funny relaxed, seemed like they wanted to be there"
Contras: "The entertainment was awful. A small screen with terrible picture. The movie selection was small but current."

Prós: "Everything"

Prós: "British Airways provides complimentary amenities in coach not found on US carriers: A hot meal, snacks, beverages other than water or coffee/tea. Their media selection is superb. They seem to work hard to make a nine-hour flight over The Pond as tolerable as possible."
Contras: "My comfort was better on the return leg because I had the extra leg room that comes with being seated on the emergency exit row. However, regular coach seating is at best tolerable. You are packed like sardines and the seats are firm, to put it mildly."

Contras: "In Barcelona, they do not use Catalan in the announcements (American Airlines do)."

Prós: "Flight was fine"
Contras: "Delayed due to inclement weather for 4 hours then lost the baggage"

Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."

Contras: "Layover at Heathrow airport too long. Confusing or non existing gate announcements."

Contras: "No gluten free snacks."

Prós: "I loved the friendly crew who seem to work tirelessly to take care of everyone's needs and have the role of flight attendant, server, and bartender. I personally loved the meals, drinks, and snacks on the flight from London to Las Vegas. It's nice to break up the long hours. Lots of great movies and shows to choose from especially "classics" like Friends and The Truman Show."
Contras: "If there is any way you could please consider taking out a row or two of seats to give everyone just a little more room to breathe and stretch our legs, it would be so appreciated! This makes such a huge difference on our overall mood and feelings of health and well being. We were all so crammed in our seats I could barely move to even reach a book from my bag let alone stretch my legs. Luckily I was sitting next to a very friendly passenger, so it was bareable. But it was a 10 hour flight; that's a long time to sit with moving. There are also tiny corners to stand and stretch our legs but we seemed to be in the airline attendants' way- although they never said anything."

Prós: "It was a smooth flight."
Contras: "There wasn´´t any entertainment.. My ticket said I would gey a meal but I didn´t."

Prós: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Contras: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."

Prós: "Timelines, crew attitude and onboard entertainment"
Contras: "Seats are crammed. Too restrictive about carry on luggage. Asked us to check in as the bag was 1 cm taller than their measuring box. Significant delay in bags coming to conveyer belt."

Prós: "boarding was fine and the crew was nice."
Contras: "the leg room was terrible and charging for drinks was a first."

Prós: "Our seat in Economy plus was great. We were very comfortable."
Contras: "Two of the restrooms were out of order so there were only two available for Economy plus and Economy."

Prós: "Pilot friendly chat at gate"
Contras: "2 hours to offer food through the plane Slow inefficient payment process Bacon roll served with cold Centre - inadequately cooked after 2 attempts"

Prós: "The service was great, plane was clean, entertainment was great, food was OK but not great."
Contras: "In economy the seat spacing was very limited. It was worse than many US domestic flights. If the seat in front was reclined, the TV screen was about 12-15 inches from your face."

Contras: "Missed connection due to delays on previous flight"

Contras: "Entertainment selection was poor. Also breakfast was bland"

Prós: "lost bag not delivered yet, more then 24 hrs now and still waiting"
Contras: "It is a short flight"

Contras: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."

Prós: "good movies"

Prós: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Contras: "All good!"

Contras: "Ma gestao expectactiva dos passageiros. Voo atrasado resultou na perda do voo de ligacao"

Prós: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Contras: "N/A"

Prós: "The flight out of cairo to London was ok , but from London to Boston was quiet annoying being seated facing wall reverse side. For 7 hours"
Contras: "I had with my son 2 business class centered seats at last row no22 ,which were the reverse side of the regular flights facing the wall for 7 hours . The chairs were quiet uncomfortable & couldn't be classified as business class . If i knew this earlier I would have changed to another airline or at least sat economy facing the regular direction ."

Contras: "Beverages not included and food only by asking"

Contras: "luggage was on another flight - i got my luggage 24 hours later"

Prós: "I had no trouble keeping myself entertained on the 10-hour flight from London to California. There were tons of movies to choose from, and that's not even counting all the television shows that were available. It's good that there are so many options b/c there is no wifi available for purchase."
Contras: "Not really related to the flight itself, but this was my first time flying British Airways, and they have a policy where you can't pick your seat until 24-hour in advance unless you pay an extra fee to choose early. I thought this was similar to Southwest's early bird check-in where no one really opts to pay for such a feature, but apparently with British Airways, everyone pays to pick a seat early. I checked in to my flight literally one minute after the site opened up and there were only middle seats left. So, if you've never flown BA before and you have a long flight, you might want to pay the extra fee to choose your seat early."

Contras: "I require wheelchair assistance .. There was only one person servicing the entire group of people To bring us to the connecting flight as a result it took us way longer to get to our connecting flight and we all ended up missing it. I had to spend over 12 hours in London .. Which was very uncomfortable and tiring for me considering my poor health, the previous 8 HR flight from Boston-London and the upcoming 9 hour london-Mumbai."

Prós: "Maybe to other people the service was regular - but this was the fanciest flight I'd ever been on. The crew was great - never actually knew that much technology was available on the plane. I'm not a very fancy person and this was a really fun way to fly."

Prós: "Gold muffin."
Contras: "Lots of turbulence so only business class got drinks does not make sense how is it that turbulence only stops economic people from getting drinks."

Contras: "Boarding process atrocious! First a gate change from A to C gates, requiring a train to transit. Then, after walking down a jetway, we were sent through an emergency exit, down two flights of stairs and herded onto buses, and I mean herded. We (including elderly and moms with infants) alongwith our carry-ons were harshly ordered to squeeze together on a bus until there was literally no room to move. A lengthy bus ride with very disgruntled passengers to plane was followed by another set of stairs up to the cabin door. Finally, our departure was delayed 30 minutes while the bags of 2 passengers who got lost in the airport (probably on a bus or train) were retrieved. Not sure whether the fault lies with Heathrow or British Airways, but the experience was bad enough to avoid both in future."

Contras: "O uso de mascara não foi obrigatório"

Prós: "Boarded fast"
Contras: "Hours of flight"

Prós: "Horrible service"
Contras: "Nasty people"

Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"

Contras: "Late as always"

Contras: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."

Prós: "Fairly new plane with clean/comfortable seats"
Contras: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"

Prós: "The price!"
Contras: "Much more but with this price you can not expect much!"

Prós: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Contras: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Prós: "Excelente"

Contras: "Real time information about departure and gate info for delayed flight would have been helpful"

Prós: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Contras: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."

Contras: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."

Contras: "O voo partiu com um atraso superior a 1 hora"

Contras: "The crew could be a little bit more accommodating. Both flights ran short of toilet paper. They don’t conduct an intermediate check of the toilets."

Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"

Prós: "The flight crew was great. The boarding crew and gate staff where rude."
Contras: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"

Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"

Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"

Contras: "They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again."

Contras: "Pontualidade e simpatia"

Prós: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Contras: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"

Contras: "Um atraso muito nenor"

Contras: "Pouca experiência da tripulação"

Contras: "Ontem tripulação pouco experiênte"

Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"

Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"

Prós: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"

Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."

Prós: "In time. Plane half full. Perfect."

Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."

Prós: "Pontualidade"
Contras: "Nada de mau a apontar"

Contras: "Atraso"

Contras: "Vôo com atraso."

Prós: "Nothing to like. Rude staff."

Contras: "Food was terrible ! Please change the menu ...."

Contras: "Atraso de 1h30m"

Prós: "chegar a horas"
Contras: "comida"

Prós: "Nada"
Contras: "Tempo espera"

Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"

Prós: "nothing"
Contras: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed"

Contras: "Delay and food - terrible"

Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"

Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"

Contras: "Atraso do voo, mais de 5 horas de atraso para a hora de chegada prevista, com uma espera de mais de 2 horas dentro do avião"

Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"

Contras: "Voo atrasado mais de 3h ! Muito mau com mudanças constantes de hora"

Contras: "Atraso de 3h e meia, isto não é normal!"

Contras: "I missed my flight that day i was not happy at all"

Contras: "Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time."

Prós: "Staff were pleasant"

Prós: "On time; efficient; great aircraft."
Contras: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."

Prós: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."

Prós: "Everything was great, except food could have been a little better."

Prós: "That we survived and finally got our luggage the day after we arrived."
Contras: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."

Contras: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."

Prós: "Seat selection."
Contras: "The meals didn't taste that great."

Prós: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Contras: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."

Prós: "Crew very friendly. In-flight refreshments & Entertainment provided."
Contras: "Cramp seats."

Prós: "Affordable and timely."
Contras: "Hard seats, no room for carry-on luggage, and not even a free cracker."

Prós: "The food quality improved on the return flight from Seoul to Vancouver. We sat net to an exit door on the reurn flight which provided extra leg room"
Contras: "My wife and I flew 7 legs on Air Canada. Six out of the 7 were delayed 40 minutes or more. The food on the trip from Vancouver to Seoul wasn't very good either."

Prós: "Decent movies."
Contras: "I separated from my 2 daughters and husband because they did not allow me to pick seats or check in online. I was stuck in the seat immediately in front of the stinky bathroom in a seat that didn't recline, had no hdmi charging port and was pretty much continuously crowded by bathroom-goers. In fact, so many bathroom goers grabbed the seat in front of me that they touched my movie screen about 7-8 times, causing the menu to pop up and interrupt the movie. Otherwise, the food was gross and one of the flight attendants was very grumpy."

Prós: "Everything was fine"
Contras: "Nothing"

Prós: "That at least, the plane eventually did take off and landed safely."
Contras: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."

Prós: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Contras: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."

Prós: "Ludovic was fantastic!"

Contras: "charged me for my bags; employees were surly."

Contras: "The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work."

Prós: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Contras: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."

Contras: "Terrible flight. I should have driven instead. Flight was suppose to land at 12:30pm but due to computer malfunction we landed at 7pm."

Prós: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."

Prós: "The plane was nice."
Contras: "The food and service and all the delays. One was cancelled and the hotel that the put us up in the food was horrible. They offered us no compensation."

Prós: "Love these guys. Moved a whiny baby away to a another row ;)"

Prós: "We got to destinations safely"
Contras: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"

Prós: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."

Prós: "Nice and relaxing."

Prós: "B777-300ER WAS A VERY COMFORTABLE NEWER AIRPLANE."
Contras: "CONNECTING AT THE TORONTO AIRPORT WAS SO LONG AND INCONVINIENT. I NEVER WANT TO FLY THROUGH TORONTO AGAIN"

Prós: "I had an open seat next to me; the flight wasn't full, so I was able to stretch out more comfortably. The crew was very nice, too."
Contras: "I didn't realize I needed the app to access entertainment, and I had no way to download it when I got to the plane. I saw that a leg of my journey was on Rouge, and assumed it would be a shorter leg, not the longest. It was disappointing."

Contras: "Cramped, bathroom smelled and no mvies unless you brought your own tablet or rented one which they didnt inform us of ahead of the flight"

Prós: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Contras: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."

Prós: "Excellent service on board, and excellent neighbor passengers"
Contras: "Being unable to check in on line and being assigned a middle seat."

Contras: "Absolutely nothing! Terrible service."

Prós: "Clean"
Contras: "Flight attendants weren't as friendly or willing to accomodate"

Prós: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Contras: "Nothing comes to mind other than the normal air travel has led of security."

Prós: "Nothing"
Contras: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."

Contras: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."

Prós: "Great service"

Contras: "Not giving us an update on why the flight was delayed"

Prós: "Generally OK Food quite good, relatively"
Contras: "30 mins delay Cramped even for Economy"

Prós: "Super polite crew"

Prós: "Food and service."

Prós: "On the plus side, the service was great."
Contras: "There is just not enough space in the seats! I am not a tiny person and my trip was not helped by the fact that the seats are too narrow to comfortably seat people larger than a size 10!"

Prós: "As thecflt time was short, i cannot say much but the leg room was ok."
Contras: "Nothing"

Prós: "Everything went well including the smoothness of the flight."

Prós: "The flight was canceled very close to departure time and I was bumped to a flight leaving five hours later. Missed my train connection in Montreal and had to rent a car and drive to Quebec. Since I go to Canada only rarely, I ended up essentially losing the money I spent for train fare and having to pay another $145 for the rental car. Got to Quebec at 11:30 p.m. instead of 3:55 p.m. Not happy."

Prós: "1) Skycap service for boarding at Reagan National was exceptional. I requested wheelchair assistance for this return flight and the attendant gave 100% service, getting me through security and on to the boarding gate lounge area in short order. He was very pleasant and very helpful. 2) The pilots did a good job of flying, The flight was smooth as was the landing. We left Reagan a few minutes late but arrived at Pearson 16 minutes early. I liked that!"
Contras: "1) I paid extra money for a "preferred seat" because my recent hip replacement surgery required that I have ample leg room while sitting. Leg room for the first row econonomy seat I got was barely adequate. I felt cheated out of the $15 I paid for the seat (which should have been complimentary, in my opinion 2) Food service was terrible. For a 1 o'clock flight, having to get to the airport 2-3 hours ahead of departure, meant that I was in need of some serious food, not the tiny package of pretzels and the cup of tea I got. Even a couple of cookies or a muffin would have been a better offering. 3) The wheelchair assistance that I requested did not materialize for me on arrival at Pearson. I felt so cramped from sitting that I was eager to get up and try to walk, no matter how slowly, the distance to Customs and through to the exit gate to wait for my ride home. That's what I did, and I never saw a wheelchair attendant coming with a wheelchair as I exited. That is poor service! I am comparing this to the excellent service I got with American Airlines on the first leg of my trip from Toronto to DC."

Prós: "Easy enough getting there and timely"
Contras: "The next flight and my 5 hour delay"

Contras: "Ac canceled at last minute. Claimed we got txt and email which we did not. Only an offer to upgrade. Connecting Asian flight went without us at very substantial expense which ac denies is there resp because it was weather. Terrible desk attitude, long lines no communication to permit alternative planning."