Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "The crew was very lazy and not professional"
Contras: "Don't stop demanding from the crew"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The crew was friendly and helpful."
Contras: "My luggage is lost"
Contras: "70’ late on a 45’ flight"
Prós: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Contras: "Bread of sandwich was dry."
Prós: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Contras: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."
Prós: "The seats aren’t the greatest"
Contras: "Just the seats"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Contras: "Delayed 45 mins making transfer for international flight difficult"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Swiss took care of arranging hotel for us and substitution flight."
Contras: "Missed connection flight because of delay"
Prós: "Good seats for my wife and i: window and aisle seat"
Contras: "Only glass of water free...coffee is 3.50"
Prós: "Not applicable."
Contras: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Prós: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Contras: "Nothing. It was a quick and easy trip!"
Prós: "The gate agents, crew, and food."
Contras: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Contras: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Prós: "food was great in economy"
Contras: "the 7 hour transit time"
Contras: "Flight was 30 minutes late which made our connection very tight."
Prós: "Friendly crew"
Contras: "No wifi"
Contras: "There was not hot tea/coffee offered with a sandwich."
Prós: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Contras: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Prós: "Everthing was great!!"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Prós: "Though our flight got delayed, we arrived almost on time."
Contras: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Prós: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Contras: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Prós: "Boarding was quick and efficient"
Contras: "Nothing I can think of was bad just a regular fight."
Prós: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Contras: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"
Prós: "Flight was good"
Contras: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Prós: "Stewards are very kind and friendly unlike those in US flights."
Contras: "Everything was great!"
Prós: "On time, good service, nice crew"
Contras: "Tight space for legs when chair is in flat setting"
Contras: "Very late gate change during boarding process resulting in untimely departure."
Prós: "It's swiss. everything works. always."
Contras: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Prós: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Contras: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Salimos a tiempo . El business es muy confortable"
Contras: "La comida horrible . No se limpian los baños"
Contras: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Prós: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contras: "Move the drapes a few more inches back."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "very nice crew"
Contras: "my baggage was lost"
Prós: "The aircraft"
Contras: "No overbooking next time!"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contras: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Prós: "Refeições de alto nível"
Prós: "Very professional"
Contras: "Lost luggage"
Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "They left my bag off the plane. Ridiculous."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Contras: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Prós: "KLM staff is great"
Contras: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Prós: "My seat at the window was great and the staff really friendly and courteous!"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Contras: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Prós: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contras: "Boarding could be better"
Contras: "old screens and entertainment system leg room to small"
Prós: "Staff very pleasant"
Contras: "Evening snack was not the greatest breakfast was pretty food"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Time and Good clean place.. in This case airpöane.."
Contras: "It was not entreteiment st all"
Prós: "Nice flight ...was comfortable travel ...good food.Thanks"
Contras: "No such things"
Prós: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contras: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Prós: "kLM staff was great."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
tripulação muito simpática
Avião sem nenhum tipo de entretenimento (pra uma viagem de 3h, achei ruim). Não ofereceram água, porém havia oferecimento de comidas e bebidas à venda onboard.
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
Somente alimentação paga. Poltronas não reclináveis.
Conforto nos assentos poderia melhorar.
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
Não apanhei o voo devido a atraso no primeiro
Você não consegue resolver nada com o call center
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."
Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Prós: "It was on time and everything went well"
Contras: "They could have offered more water"
Contras: "Late as always"
Contras: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Contras: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Contras: "Maybe have one flight be on time. Train ground crew how to put on fuel."
Contras: "Too cold on plane"
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "Fairly new plane with clean/comfortable seats"
Contras: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"
Prós: "Very happy with the service and seat comfort. Thank you"
Prós: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Contras: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Contras: "Real time information about departure and gate info for delayed flight would have been helpful"
Prós: "The flight was smooth, and the crew very friendly."
Contras: "The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack."
Contras: "More newer movies and better main course."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Personnel dans l’avion très agréable"
Contras: "A l’enregistrement la personne qui s’occupait de l’enregistrement des bagages était très arrogante. Elle a refusé de mettre tous mes bagages dans la soute cette demande était justifié par le fait que j’avais un bébé et une escale à Lisbonne."
Contras: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Prós: "Da comida."
Contras: "O cumprimento do horário."
Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Prós: "A comissária de bordo muito solicita. Bom entretenimento."
Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Um atraso muito nenor"
Contras: "Timing of food"
Prós: "A short but very pleasant flight and food was served, excellent in every category."
Contras: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Contras: "Avião muito apertado. Sujo. Sem opção de entretenimento. Atrasou bastante sem qualquer comunicado. Embarque caótico."
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"
The food I wanted to order was not available
Cabin staff provide great service.
A entregar das maletas (equipajes) demorou 1 hora.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Leg room too small."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Contras: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Prós: "New Boeing 787. Nice aircraft"
Contras: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Prós: "worst airlineEVER , canceled the flight did'nt offer any help"
Prós: "we landed safely"
Contras: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Contras: "they don't provide even water for the passengers"
Prós: "The crew was nice and friendly."
Contras: "The plane was extremely dirty, almost disgusting!"
Contras: "Did not get to board my flight."
Prós: "We made it to Barcelona."
Contras: "Vueling seems to be late very often. This 40 minute flight flight was over an hour late."
Contras: "The plane was late. The bus to the terminal was insufficient. The luggage was horribly late."
Prós: "The person I was sitting next to."
Contras: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Contras: "I missed my flight and Vueling was not helpful"
Contras: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Contras: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Prós: "Plane looks new and clean."
Contras: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Prós: "Perfect timing and nicely crew"
Contras: "There is no food not even a glass water for free"
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Contras: "No food offered for free. No even water offered"
Contras: "There are no complimentary beverages, not even water, on the flight."
Prós: "Short flight and pilot seemed very comfortable during turbulence"
Contras: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "Good leg room"
Contras: "30 minutes late - better than 2 hours with previous Vueling flight..."
Prós: "The flight actually got me to my destination"
Contras: "I asked for priority boarding at the counter since I’m pregnant which they agreed to. They advised me to wait for the priority announcement to board first. That did not happen. They simply let everyone on at once causing a stampede. Flight was delayed. Flight had no AC until almost take off. Smallest amount of legroom I’ve ever had in my life."
Contras: "Paid for priority board but there’s no priority given at the gate."
Contras: "Arrasou muito, quase 2 hrs"
Contras: "Awful. Didn’t make it. Vueling was terrible at fixing the problem. Stranding is in Barcelona airport"
Prós: "Randomly given exit row seating."
Contras: "First at the airport they tell us we have to check our carry ons when we had already flown three flights with them with those same bags as carry ons, then they criticize us for having heavy bags, which they never would have known if we had been allowed to carry them on. Their back up reason for needing to check bags was the flight was overbooked and there would be no room for bags, both of which were false as I personally counted at least 15 seats open and there were at least 6-7 completely empty overhead bins. Finally, it is Kayak that notifies me that my flight is delayed 90 minutes, but yet the airline decides it is a good idea to have us board and then just sit on the plane before finally telling us after 30 minutes of sitting on the plane with the flight door still open that we are delayed another hour. I would not fly them again."
Prós: "The flight space"
Contras: "No entertainment which make the trip so boring"
Contras: "The second time in one month that the planes takes off with almost an hour of delay without anyone giving any explanation"
Prós: "Safe flight, good leg room"
Contras: "Delayed departure, delayed boarding"
Prós: "On time departure"
Contras: "Checking line with no information, rude customer services, cabin crew very rude and discriminatory system, the flight attendant in charge of the cabin crew made us moved our Carry on three row far from our seats, despite the fact that we paid more for those seats and that we were among the first to board the plane. He made a racist facial expression toward us."
Contras: "The flight was 2h delay and they didn’t give any information."
Contras: "Los asientos"
Prós: "Great flight once I was in the air. Didn’t like the drama getting to my plane!"
Contras: "Had to wait on crowded bus for 20+ minutes and we were not told why."
Prós: "Easy boarding and smooth flight."
Prós: "New plane, comfortable seat and helpful crew"
Contras: "Disembarking in Barcelona very disorganised"
Prós: "The low price and civilised flight times. Had no hold baggage."
Contras: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
We onboarded 1h30 late. We stayed in the plane for 3 hours before it was canceled because of snow. And we waited another two hours to be off boarded. Information was rare and bad. Decisions badly made. No support AT ALL from Ryanair after the cancelation.
Um sorriso da tripulação.
Não embarquei pois o vôo anterior atrasou, pra não ficar preso. Dublin preferi ficar no porto.
Não pude embarcar pois a tripulação disse-me que o vôo estava atrasado e que eles não poderiam me realocar em outro vôo, tive que comprar outra passagem e não tive direito nem sequer a reembolso.
O encosto era muito inclinado pra frente. Além de ser muito apertado, a posição inclinada pra frente fez o vôo ser extremamente desconfortável. :-(
O voo atrasou uma hora e não houve compensação pelo facto. Fizeram o embarque meia hora antes e ficamos em pé à espera em fila em cima uns dos outros A tripulação de bordo apenas se preocupa em vender Pedi para por por uma garrafa de plastico no inicio do voo, a assistente mandou me esperar e some recolheu a mesma no fim do vending todo As janelas estavam imundas Enfim, uma companhia a não utilizar novamente
Comprei os bilhetes pelo site kiwi. Não entregaram os bilhetes pelo email. A ryanair criou dificuldades para emitir no aeroporto. As poltronas são muito apertadas. Sou alto. Foi um sofrimento a viagem. Ryanair nunca mais
Pequeno atraso. Fora isso, foi um voo perfeitamente aceitável e prático. De lamentar profundamente foi terem alterado a data do meu voo original, de 17 de 04 para 16 de 04, que me causou imensos inconveniente e até perdas. Uma explicação para essa alteração seria bem-vinda e, sinceramente, obrigatória.
A temperatura estava muito alta mas o levantar e a aterragem foram incríveis mal se sentiram
Ryanair precisa acabar, um péssimo voo e experiência, e pior, qualquer problema que tenha não resolvem nada. Mesmo quando estão errados
Foi tudo impecável. Todos sempre atenciosos
Não senti que a vossa empresa saiba gerir os voos dos clientes
Paguei embarque prioritário Ponta Delgada - Lisboa e nada foi prioritário, o voo atrasou e depois foi tudo ao molho e fé em Deus...
Contras: "Água poderia ser mais barata."
Contras: "A água poderia ser grátis."
Contras: "Worst airline"
Prós: "Nothing is even good"
Contras: "In my opinion the I never fly like this flight very bad experience in this flight that's all"
Prós: "Seats on the plane are really, really, really uncomfortable. I usually try and avoid using Ryanair because of this. at 6' tall the leg room is only just possible, there is no neck support as the seat back does not cater for tall people and seating being non reclining means that it is impossible to shift the my weight during the flight, bearable for shorthaul, but at 5 hours plus it is a penance. Like I said, I'd fly with any other carrier to avoid this, circumstance meant it had to be ryanair."
Contras: "plane seating reclining even 15 degrees."
Prós: "Terrible crew rude and impolite"
Contras: "Having paid for our seats I wasn't impressed to find someone else sitting in them! Steward did sort out quickly though."
Contras: "Direct boarding."
Prós: "Nothing. Everything was very bad."
Contras: "Bad line to check in. Bad line to get in the plane. 1h15 waiting inside the plane with no answer about hour to take off. No are condition in the plane. Cabin crew with no attention. Late to get out the plane. Late to claim the luggage. And, after 30 years traveling, first time I have a bottle broken"
Prós: "Despite a late departure, it wasn't particularly late when we landed."
Contras: "Flight departed late due to high winds (not the airline's fault) but the result of leaving late was a missed departure slot. To avoid passenger disturbance, they told everyone that there was an extra passenger on board? Not the best way to defuse a situation..."
Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"
Contras: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Prós: "Tudo muito bem organizado"
Contras: "O espaco entre os bancos e ao menos água deveria ser ofertada"
Prós: "The crew was great"
Contras: "Flight was delayed 30 minutes at least Seats very uncomfortable No water offered only drinks for purchase"
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Prós: "It flew to Santander"
Contras: "Boarding procedure"
Prós: "Nothing stands out"
Contras: "Width of seats was far to small, the seats covers are dated and gruby, the queing process for standard and fast track was a shambles. Checking in was slow due to there being only 1 desk open for a full flight."
Contras: "Não ter atrasado 5h"
Prós: "The price of the flight"
Contras: "1 hour late departure"
Contras: "O embarque é sempre muito ruim."
Contras: "Não há nada de comida que a empresa oferece de cortesia."
Prós: "A educação dos tripulantes."
Prós: "Price was good."
Contras: "Non stop talking regarding selling you food and drinks. Then perfume and jewelry, then scratch off tickets. Then donate to a kids charity. No magazine in my seat to see what food or drink options they had . No seats even had a space for a mag or your iPad. Seat pretty uncomfortable."
Contras: "Everything ! Delay, no info (absolutely no info! Regarding the delay. I would never, ever choose RyanAir again !"
Prós: "flight was delayed by 2 hours. then the said 1 hour delay. the all of a sudden last call almost without notice and flight left 30 minutes late. moreover, they changed the gate almost last minute. some almost missed the flight"
Prós: "Really nice crew."
Contras: "Terrible information service. There was a big delay and the passengers were waiting a long time into a hot bus until it return to the airport without any info."
Prós: "The fact that the delay was on the screens early enough to go to the lounge"
Contras: "Arriving into Dublin after 2.30 am"
Contras: "Sneaky pricing methods set up to catch you on return flight when you have no option but to pay to get back with dreadful unprofessional staff. I will never fly with them again if I can help it.i will go out off my way to tell as many as possible to never use or trust them."
Contras: "O atraso na partida de cerca de 1 hora."
Prós: "O voo em si foi bom"
Contras: "Um atraso de 2h e estar 30 minutos com o avião parado e sem o AC ligado"
Contras: "do tempo de espera"