Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Everything was comfortable."
Contras: "I can't think of anything."
Prós: "Nice crew and prompt service"
Contras: "Crammed, narrow seats"
Prós: "All was Good, no special negatives."
Contras: "Not worth my time to comment."
Prós: "Crew was very attentive, and boarding and off-boarding was relatively easy"
Contras: "The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Prós: "Nice and attentive crew Big a330 plane with great business class"
Contras: "I could have used USB charging station."
Contras: "Avoid spilling coke on the passengers"
Prós: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "Flight was very smooth and on schedule."
Contras: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Brand new plane and SUPER comfortable (even in coach!)."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "The crew were helpful and polite"
Contras: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Contras: "Entertainment system was not working"
Prós: "Missed this flight because the first one was late"
Prós: "Nice self boarding"
Contras: "No big screen to communicate priority to boarding since I am deaf."
Prós: "I was flying business class so staff, food, etc was excellent"
Contras: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Prós: "Never made connection so now 1 day late."
Contras: "The way the movies, needed extra parts. No touch screen"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Service and food where good."
Contras: "Sound only came out of one side of head phones, tried multiple sets."
Contras: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Prós: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Contras: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Prós: "All staff of Swiss made you feel important."
Contras: "Everything was fine"
Prós: "Kindness, courtesy and smiles"
Contras: "nothing in particular"
Prós: "Staff, and service were good."
Contras: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Prós: "The crew was very friendly and helpful."
Contras: "Business class service The hostess forgot my request twice. ..."
Prós: "The punctuality."
Contras: "The food was not up to the mark."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Comfy seats, free drinks, pretty good food. Excellent flight attendants and an eloquent pilot."
Prós: "On time great crew. Free wine that is Swiss air."
Prós: "It was quick and the crew was really nice!"
Contras: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Contras: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Prós: "The staff on the airplane was excellent, very friendly and accommodating."
Contras: "all the boarding and ticket agents were less then helpful and made me check a bag that has always fit on international flights. $100 later and no explanation as to why I had to check it. Gate agents were rude and couldn't answer basic questions."
Prós: "The direct flight"
Contras: "The movie selection was not good. The employees at the gate were not helpful."
Contras: "Attentive crew. Food and snacks should have been available for free."
Prós: "Comfort. Seat selection. Price."
Contras: "Crew attitude. Check in."
Prós: "You get what you pay for. So no food or drink unless you purchase."
Contras: "The crew just seemed angry. Never Really smiled. If you didn’t pay for a meal plan they could care less about you"
Contras: "Checking 1 bag was a 1 hour wait. Would be a more efficient process if you could check in at a kiask and just drop off the bag instead of the entire process happening at the desk."
Prós: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Contras: "Have organized system !!!"
Prós: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Prós: "I appreciated finally getting to my destination."
Contras: "There was a long 2 hour delay where we sat on the airplane and was not offered anything."
Prós: "good crew and comfortable seats in the premium cabin"
Contras: "boarding was delayed and on flight entertainment were old/mediocre."
Prós: "Plane was great, crew was wonderful and helpful. Navigating the Oslo airport is very quick, easy and clean!"
Contras: "Stuck on the JFK runway for 30 mins before we were able to deport. After going through customs, needed to wait 15-20 mins until baggage claim had a carousel with our flight's baggage, but then baggage came quickly off the carousel."
Prós: "Very efficient!"
Contras: "You got to be kidding! Charging for water!!!"
Prós: "The Alitalia Lounge at JFK has pretty good food and overall the flight is fine."
Contras: "They don't have a separate boarding line for business class, they allow economy passengers to pass through business to use the restroom which kept waking us up. We are paying 3 x the price of an economy ticket, so we should have a few perks besides a more comfortable reclining seat with a footrest. I am not asking for perks that cost the airline any more money as I know this is an economy airline."
Prós: "The fact that we didn’t crash"
Contras: "The plane was hot old and the crew needed to step it up. Very inefficient!"
Contras: "Check in was absolutely horrible, customer service in all aspects of check in made me never want to fly Norwegian"
Contras: "The crew was inattentive. No one checked seat belts or chair positions at takeoff or landing. To the crew, the passengers were non existent . I had cold air blowing on me throughout the trip and asked that the direction of the air be changed. After my request, I never saw the crew member again and I spent a five hour flight with my hair blowing in the wind. The crew enjoyed their own company partying in the “kitchen “ without caring that passengers could hear their conversations at 2:00 in the morning. Again, inattentive and unkind!"
Prós: "Flight crew were super nice and accommodating, movie choices were excellent, food we ordered on board was pretty tasty (but surprisingly tiny portions)."
Contras: "The staff at the gate at Charles de Gaulle were bonkers, so incompetent that they looked like a Saturday Night Live skit, creating chaos while the boarding passengers tried to act like grown ups and keep their cool. They called over 50 passengers up to the desk by name, gave us no reason, and we milled about in confusion. A passenger in a wheelchair who clearly needed someone to push him was told repeatedly to wait while they did NOT call for help, until someone threw a small fit on his behalf... Then they loaded all the wheelchair and pre-boarding passengers dead last. Passenger lists and boarding pass stubs were repeatedly dropped on the floor, passenger confidentiality was disregarded, and the desk staff alternated btwn arguing openly among themselves and not communicating with eachother at all. Totally unprofessional."
Prós: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Contras: "Morning meal of sandwich and stale cinnamon roll was inedible."
Prós: "The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great"
Contras: "*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA."
Prós: "It's a very nice plane, everything seems new and updated. I like that the cost of the flight didn't break the bank."
Contras: "I don't like that I had to pay for food (being that it's an international flight 8 hours). It's the first international flight and the first flight ever that I've had where they didn't at least offer you a drink. I also didn't like how phony the baggage system was. I had to pay 65 dollars for one bag...because I paid it at the airport vs paying it online. And last but not least I wasn't satisfied that I wasn't able to check in online beforehand, the line was ridiculous."
Prós: "Comfort, screen with movies free"
Contras: "Meals are not free"
Contras: "Seat comfort on flight."
Prós: "Not much"
Contras: "Disorganized checkin, poor gate communication, bizarrely rude flight attendants amazingly cramped seating."
Contras: "No food provided on a eight hour flight.Even had to pay for a cup of water. Flight attendants were very rude."
Prós: "If you have to go for a budget airline, Norwegian is the definitely better than ryanair or easyJet."
Contras: "For a budget airline, I have no complaints. Terrific job!"
Prós: "Crew is always nice. Like the aircraft."
Contras: "Not your fault, but it took 15 minutes for JFK to allow us to get off the plane. I also miss the days when everyone got food and drinks/snacks. I never see an option to pay for a meal, I thought even on cheaper flight search engines they would give you the option."
Prós: "The plane was nice and comfortable. There was plenty of room to stretch out. The crew was friendly and they had a pretty good movie selection."
Contras: "You have to pay for everything individually. Even small snacks and water were not included."
Prós: "The flight was delayed by 2 hours but it was quite well handled by the crew"
Prós: "Great leg room considering it's a short flight."
Contras: "Rude staff."
Prós: "The plane itself was quite nice."
Contras: "After a 5 hour delay, we finally started boarding. We were loaded in buses and taken to the plane. When we got there they told us there were technical issues. They left the heat in the bus running at 27 C for about 10 Minutes. People were banging on the doors asking to open them. Finally they turned off the heat. It was not fun."
Prós: "Free Wi-Fi"
Contras: "Seats are fixed, they don't recline."
Prós: "Fast and easy boarding"
Contras: "In spite of request for Vegetarian food, there was no food available. While checking in, I did ask the officer about the food & was told YES. The same issue occurred on Return. I request for some refund a's a Compensation & it should be Debited to the contractor for food as a Penalty."
Prós: "The dreamliner jet was awesone"
Contras: "Apparently they had no idea what they were doing with food. You were supposed to pre order food at time of booking and pay extra if you want a meal. I didn't even realize this was legal on a 10 hour international flight. Thank God our food was apparently booked since we booked through kayak. The flight attendants were walking around with a piece of paper with the seats that had preordered food handwritten on them. It took forever to get our food. We didn't get it until about 3 hours after take off (which was 10:30pm at the origin). It was completely disorganized and made no sense. Based on this alone, I have no plans on flying Norweigan again except for my return flight back home."
Prós: "Beautiful plane. Exit row was comfortable."
Contras: "Food was so so. Flight attendants did not ask us if we were prepared to act in an emergency in the exit row."
Prós: "friendly staff/nice airplane"
Contras: "bags were $45 on line and $65 at the counter no complimentary food/drink - even water"
Prós: "Just a short flight, but boarding was smooth anefficient. They opened the back door to the plane to allow those at the back to board near their seats. Genius! And none of the zoned-boarding mumbo-jumbo. Love Norway and Norwegian!"
Prós: "Overhead bins for luggage are large and easy to access. Staff was mostly helpful. TV in headrest."
Contras: "Small seats. Low on board luggage weight limits. Flight was delayed and boarding took a LONG time- not organized properly. Poor movie & TV show selection for an 8 hour international flight."
Prós: "The baggage policy is a scam and not clear such that the airline over charged us at checki in $130. We of course could have avoided the charge but for the rude attendants at check in."
Contras: "The entertainment system and planes are no longer best in class. The entertainment system is a joke and the planes are dirty. The staff on the plane was rude as well."
Prós: "Flight attendants werecordial"
Contras: "we paid for seats 8a and 8b but were put in 18 a and c with the excuse that row eight was for families with infants. Our flight attendants told us there was no such thing. Two adults sat in the seats we paid for. When we landed we sat on the plane for a half hour till they brought the stairs out. We took the same size plane both outbound and inbound yet on our return flight all of a sudden we had ti pay for one of our bags, exact same luggage as our departure flight including the same size plane"
Prós: "The plane was pretty new but some of the entertainment perks did not work"
Contras: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"
Prós: "Entertainment and movies"
Contras: "The flight was inattentive and the staff didn't look like they cared. Inattentive staff and the plane looked so worn down that it looked like it may break anytime."
Contras: "We had to wait for over an hour to get our bags"
Prós: "The staff was friendly and seats were comfortable enough. Good entertainment."
Contras: "Boarding delayed with little explanation, no meals provided without purchase even though flight was overnight and 10+ hours (haven't experienced this before), pricey food/drinks ($3 tea/water), some bathrooms out of order, screens unadjustable to seat position, no pillows or blankets provided"
Contras: "Booked through kayak and picked a Norwegian flight in a 787-9 Dreamliner. Got to the airport and with zero notification whatsoever prior (I've checked my email looking for anything) and got onto a plane from a company called Wamos. I booked my flight expecting entertainment, charging points, wifi and a certain type of new comfortable plane provided by Norwegian Airlines. Not an A330 with zero entertainment , no charging points, no ambiance available in the Dreamliner planes, no wifi, was told right before boarding the entertainment would be available only with the Wamos app (pronounced Vamos so that's what I was searching for) on a quick announcement before calling my boarding group and as I asked what app it was again from the gate attendants no one had any idea what it was because they are probably Norwegian employees, not Wamos employees. I don't understand how it would be legal to be this misleading with a booking."
Prós: "It was an easy flight from check in to landing. I always find Norwegian a great value and flight. I think the meals are definitely over priced at $45 but other than that a fabulous experience. Trust that if there is a delay in your flight they will take excellent care of you as well."
Contras: "Over priced meals and the staff could be more friendly."