A tripulação era cinco estrelas
Bagagens extraviadas. Fiquei sem terno que vestir. Atraso de três horas. Perdi a conexão. Dificuldade em resolver administrativamente.
Deveria ser fornecido ao menos um lanche aos passageiros pois, já estávamos há 10 horas aguardando entre voo do Rio de Janeiro e imigração. Os lanches eram todos pagos! E nem água era oferecida…tínhamos que solicitar!
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
Comissário não era muito simpático, ao contrário do voo de ida, quando a comissária era super solicita,. Quanto ao pão do café da manhã gelado, o que não é muito legal pra quem está acabando de acordar, no mais estava bom!
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
No mínimo uma garrafa de água.
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
Prós: "New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality"
Contras: "Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy"
Contras: "Customer service from the crew, it could be nicer and better attitude and more positive."
Prós: "Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos."
Contras: "Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe."
Prós: "Nothing! Horrible!"
Contras: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Prós: "Good movie selection"
Contras: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."
Contras: "Flight to Lisbon late. Missed connection Now have 10 hour delay"
Prós: "Crew was great and seats had footrests."
Contras: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Prós: "The crew was really nice"
Contras: "The food and proving more snacks and drinks"
Prós: "Everything very professional and high quality."
Contras: "The queue for the check-in / bagagge drop-off took almost an hour; only towards the end a second regular counter (besides the premium) was opened."
Prós: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Contras: "The food could have been better."
Prós: "The crew was very professional and service minded"
Contras: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Prós: "Great flight"
Contras: "All great"
Contras: "O voo partiu com um atraso superior a 1 hora"
Prós: "the crew did really made sure we had what we needed."
Contras: "Should have made an announcement that the 3g cellular coverage was turned on. Went on in the middle of the flight and had no idea. My phone was in the overhead bin and I thought it was off. When I landed I had an outrageous fee. Should be given a choice to use it or not."
Prós: "Flight didn’t happen"
Contras: "Transfer to other airline was abysmal"
Prós: "The crew was really good and attentive"
Contras: "The boarding was a little chaotic"
Prós: "Crew was outstanding"
Contras: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Prós: "Entertainment was fine"
Contras: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Contras: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Contras: "Conforto."
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Prós: "Voo foi cancelado"
Contras: "Ter cido avisado"
Contras: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Contras: "Um atraso muito nenor"
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Prós: "Flight on time"
Contras: "No gluten free meal available"
Prós: "Tudo"
Contras: "Estar tudo 100%"
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Contras: "Pouca experiência da tripulação"
Prós: "Pontualidade"
Contras: "Extraviaram nossas bagagens!"