tripulação muito simpática
Tive duas bagagens extraviadas. A funcionária da TAP no balcão anterior ao embarque confirmou que minhas bagagens chegariam ao destino correto.
Deveria ser fornecido ao menos um lanche aos passageiros pois, já estávamos há 10 horas aguardando entre voo do Rio de Janeiro e imigração. Os lanches eram todos pagos! E nem água era oferecida…tínhamos que solicitar!
Poderia melhorar os atrasos constantes.
Somente alimentação paga. Poltronas não reclináveis.
O embarque foi demorado e o portão no aeroporto era pequeno para a quantidade de passageiros. As cadeiras poderiam ser mais conformáveis.
a comida estava gostosa, diferente do que vinha sendo...
Não apanhei o voo devido a atraso no primeiro
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Um pouco mais de organização na hora do embarque
Contras: "Easy checkin, friendly staff, nice quick flight"
Prós: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Contras: "More food , comfortable seats"
Prós: "Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos."
Contras: "Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe."
Prós: "The crew was super nice. Everything went smoothly."
Contras: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"
Prós: "The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly."
Contras: "Nothing to complain about. Everything was outstanding."
Prós: "Nice crew."
Contras: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."
Prós: "The staff"
Contras: "Providing more drinks and beverages"
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Prós: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Contras: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Prós: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Contras: "The boarding area was too cramped and tight."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Contras: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Contras: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Contras: "The check in process was chaotic and slow. At one point there was one woman checking in 3 lines of people for 45 mins before help arrived"
Contras: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Prós: "Nada de extraordinário para elogiar."
Contras: "O voo partiu com mais de 1 hora e meia de atraso e o serviço de bordo poderia ser melhor. Tive fome durante o voo. E os comissários de bordo poderiam ser mais gentis."
Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"
Prós: "Tripulação muito atenciosa. Conforto da cadeira médio"
Prós: "On time flight, good service"
Contras: "Long wait for deposit luggage . Food could be much better."
Prós: "Preco"
Contras: "Assento muito apertado"
Prós: "Preço"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Contras: "Everything!"
Contras: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Prós: "seat comfortable, crew , quietly professional"
Contras: "larger leg room"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Prós: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Contras: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."
Voo bastante tranquilo, bastante confortável para companhia low cost. Em Paris no entanto, uma funcionária dificultou bastante o acesso relativamente a bagagem de mao, quando na vinda nunca houve qualquer tipo de objeção ( levava uma mochila com as dimensões adequadas e uma pequena mala a tira colo, sendo esta que referia não poder ir!)
Voo cancelado!!! Sem alternativas!!! Com voo de ligação para apanhar e sem alternativas! Muito mau
Pra mim correu muito bem a viagem
Tripulantes educado , serviço nada de especial
Gostei de nao ter pago valor a mais pela mala de cabine
Voo impecável. Houve uma senhora que se sentiu mal, com ataques de pânico. Podiam ter levado para uma área do avião mais confortável mas não sei se há. Um dos tripulantes nao a largou e cuidou dela e do bebé, foi super!
Voo cancelado e sem possibilidade de reprogramação em até 48 hs.
Estava um calor absurdo dentro do avião.
aeronave antiga, banco sem reclinar.
Tivemos um atraso de mais de uma hora. É inaceitável tendo em conta que era o voo inaugural da rota para Porto Santo.
Algum entretenimento (televisão, música…)
Contras: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Prós: "O assento é confortável para uma empresa de lowcost"
Contras: "O embarque e o desembarque."
Prós: "Very predictable! All as expected."
Contras: "Free refreshments! Really 2$ water bottle?"
Contras: "Get rid of the nickel and diming!"
Prós: "nearly on time ( 5 mins)"
Contras: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Contras: "I have paid for two luggages inside the plane but when I got to the check in the agent told me i only had paid for one luggage so he forced me to pay for a third luggage or he said I would miss my flight even though i had my receipt with 2 pieces. Terrible customer service"
Contras: "Our seats smelled like feces. We were forced to gate check our bags even though we each had just one small carry on."
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Prós: "1hour 30 minutes late. No acknowledgment of this or the knock on impact"
Contras: "Compensation"
Prós: "It left on time and the service was reasonable."
Contras: "This probably isn't to do with EasyJet, but the Nice airport was a disorganised mess. It was under-staffed and there was some type of problem where they wouldn't let anyone leave the airport for an extra hour."
Prós: "The crew was kind"
Contras: "The baggage boarding process. The boarding process in itself."
Contras: "I don’t understand why I still had to pay for my luggage !! I ended up paying around 300 euros for a short flight !"
Contras: "O espaço entre as poltronas é pequeno demais."
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Prós: "The seats are small, but comfortable enough!"
Prós: "Avião limpo e confortável"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Prós: "Crew very amicable and helpful."
Contras: "Better seats and more legroom"
Contras: "Our flight was cancelled. The level crew was completely unprepared for this. They boarded us on the plane , made us sit for hours , then marched us around the terminal trying to figure out what to do. This is airline the WORST. I want my money back !"
Contras: "Assento desconfortavel para dormir."
Prós: "The price was cheaper"
Contras: "They could serve water"
Contras: "The announcements regarding gate # and on time/delay kept changing until actual boarding, so was very confusing as the gates were on different levels. Once on the flight, I asked a young female attendant to help me put my heavy suitcase in the overhead bin and was surprised when she declined(I'm 72)"
Prós: "Clean, functional, fun"
Contras: "Nothing really, it is very good value for money"
Prós: "Flight on the Time"
Contras: "They did not write the Gate in The Check in only the Terminal"
Contras: "Everything. We waited an hour in the plane to take off and another hour when we landed to exit the plane. And then our luggage never arrived"
Prós: "Preço"
Contras: "Atrasou muito"
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Melhor pouso que já tive."
Prós: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Contras: "We will seriously think of a different air line"
Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"
Prós: "Espaco das cadeiras"
Contras: "N/a"
Prós: "Preco"
Contras: "Sem servico gratuido de alimentaca"
Prós: "The short flight?"
Contras: "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."
Prós: "Good airplane and very welcoming crew, food options are also good."
Contras: "The seats are va little uncomfortable but nothing that affects the flight."
Prós: "Crew, staff,"
Contras: "We were delayed 50 minutes and the seats are uncomfy with no legroom. It is quite squashed and makes it worse when people put their seat back in front of you even though there are spare seats throughout the rest of the plane."
Prós: "Great staff, easy luggage boarding"
Contras: "No free water on board. The mess getting to the plane and no one hour boarding info. Just board now."