Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Contras: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "I was in business class and it was great. The staff the food and the seats were awesome."
Contras: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Contras: "Seat comfort. Sore behind after 11hrs"
Prós: "Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable."
Contras: "The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers."
Contras: "Seat confort"
Contras: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."
Contras: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: ";Flight attendants very attentive;"
Contras: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Prós: "Very positive experience."
Contras: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Prós: "Customer service excellent even though I was in the economic class they made me feel first class!"
Prós: "Food service is adequate."
Contras: "Standard complaint, but economy seats are way to squeezed in!"
Prós: "Ricaro seats often broken and backs don’t stay in the upright position."
Contras: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"
Prós: "The crew was great and the flight itself was fine"
Contras: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Prós: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Contras: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Prós: "The buttered pretzel was nice, and different."
Contras: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Prós: "Chocolate Mövenpik ice cream"
Prós: "Helpful staff and pleasant easy flight."
Contras: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Contras: "Flight was 30 minutes late which made our connection very tight."
Prós: "Les hôtesses ont été super gentilles. Merci!!!"
Contras: "L’espace entre les sièges est très réduit"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Service and food where good."
Contras: "Sound only came out of one side of head phones, tried multiple sets."
Prós: "Great flight. Lots of good food."
Prós: "The crew did all they can \The Swiss Airlines lounge was superb"
Contras: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Prós: "Swiss airlines is just like a flying ikea store - very sad"
Contras: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Contras: "30 mins late both ways"
Prós: "Basically the worst flight ever"
Contras: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Prós: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Prós: "typical Swiss quality"
Contras: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Contras: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "BEST FLIGHT OF MY LIFE"
Prós: "Very good service in business class"
Contras: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Prós: "Food and service were good"
Contras: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Contras: "Friendlier crews"
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contras: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Prós: "Salimos a tiempo . El business es muy confortable"
Contras: "La comida horrible . No se limpian los baños"
Prós: "Klm's consistantly high standards in everything they do."
Prós: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contras: "Move the drapes a few more inches back."
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Prós: "Pleasant crew. Appropriate and efficiently served snack."
Contras: "Boarding and disembarkation were slow."
Contras: "Delay due to strike"
Prós: "Great crew."
Contras: "Ran out of business class meal. Substituted a Econ class."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "The KLM crew are always great serving and treating you. Well above many other airlines."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Contras: "Head support for 6 feet plus people on seats would be good"
Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Prós: "My seat"
Contras: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Prós: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contras: "Not having to walk outside in Edinbur4gh to board the flight."
Prós: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Seating is tight. The crew was great !"
Contras: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Nice people and good service"
Contras: "Not much"
Contras: "Nothing special"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Prós: "Shirt flight but well catered, boarding was efficient and quick."
Contras: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Flying with KLM is a pleasure"
Prós: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Prós: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Contras: "Nothing to say"
Está como uma Ryanair com valores de companhia lowcost. Cadeiras não reclinam, serviço de bordo é pago… Mas os valores de passagem permanecem altos.
Still requiring masks, we are just tired of being obligated to do things. Seats don’t bend.
Já fiz uma avaliação e ao enviar pediram pra fazer de novo. Lá vai. Vou copiar dessa vez. No voo de Mahakesh pra São Paulo a tribulação e especialmente o 👩✈️ piloto foi muito boa e educada . Mas na de São Paulo para Mahakesh pareciam mulheres todas com tpm, muito grosseiras. De Mahakesh pra São Paulo a minha tela não funcionava pra nada. Nem para instruções da tripulação, nem para filme. Não foi legal. Me incomodou tbm a mesquinhez na hora de servir sucos e cafés - só um pouquinho em cada xícara. Não é por seguranças porque dava para observar como serviam na Business Class. Parecia uma coisa muito relacionava . Nunca passei tanta sede em avião . Enfim, foi a passagem mais barata que encontrei, mas na dúvida se o aborrecimento compensou .
Minha tela de vídeo não funcionava nem pra as instruções da tribulação , imagine para filmes. Me incomoda muito a mesquinhez na hora de servir - sucos e café são servidos só a metade da xícara. Ficam mal humorados se pedimos água junto com a bebida escolhida Essa tripulação específica de Mahakesh pra São Paulo foi muito gentil, muito boa . A tripulação de São Paulo para Mahakesh foi um horror. Pareciam todas com TPM. Foi a passagem mais barata, mas me deu arrependimento de ter ido por essa companhia .
O voo foi atrasado por 2 vezes, uma vez por motivos técnicos do avião e a segunda por atrasos na chegada da equipe de bordo
Un vuelo de 4 horas sin ninguna opción de entretenimiento, sin WiFi me parece muy pobre para una aerolínea como Iberia.
Fantástico piloto!!!’ Apesar do ciclone tivemos uma aterragem exemplar!!!!!
Péssimo Ter que validar documentos uma No checkin e no embarque atrasou o voo em uma hora Comida péssima Banheiro nojento sem Limpeza Péssima experiência
Loved the CRJ1000. Quiet and quite confortable.
Prós: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Contras: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."
Contras: "A refeição servida é horrível, um verdadeiro lixo e uma total falta de respeito. Trata-se de uma porção de arroz branco, com molho de tomate e um hambúrguer. Tudo com uma péssima aparência e sabor. A comida foi requentada várias vezes. Além disso quando se abre refeição, fica a impressão de que sacudiram o recipiente (ou abriram e fecharam mais de uma vez), pois você não consegue abrir sem ficar com a mão toda engordorada. Ao tentar substituir a refeição, as pessoas da Iberia não te atendem prontamente e quando isso ocorre, informam que a outra opção não tem mais. Um prêmio para a Iberia de como tratar mal seus passageiros, não respeitando inclusive a saúde dos mesmos, servindo uma comida pouco saudável. Ao pedir um vinho branco, as pessoas da Iberia, informam que não tem. Depois você verifica que tem, ou seja, a pessoa da Iberia não falou da verdade. Resumindo, uma total falta de respeito. A pior alimentação servida em toda minha vida. Além da péssima educação da tripulação da Iberia. Eles estão treinados apenas para fazer o serviço operacional, quando surge algum problema, é uma grande decepção."
Contras: "Not loosing my bags"
Prós: "Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline."
Contras: "Keep scheduled flight times."
Contras: "Aeronave velha e tripulação não muito simpática!"
Prós: "The crew was good and the seats were fine."
Contras: "It was a short flight but it would have been nice to have a glass of water."
Contras: "Don’t delay flights that messed my return"
Contras: "Flight was delayed. Took a long time to board."
Prós: "The crew was really nice. They were friendly and genuine."
Prós: "Cabin crews are kindley attended."
Contras: "It's O.K. with good price."
Contras: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Prós: "Crew was friendly."
Contras: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Contras: "Infotainment system"
Contras: "O voo atrasou muito, ninguém deu satisfação sobre o motivo. As últimas cadeiras da aeronave ficaram com o resto do jantar, sem opção de escolha. Não deram água, e quando deram foi meio copo."
Contras: "Information,connection,airline staff,customer service, Ivan go on forever"
Contras: "Poderiam não ter perdido minha mala"
Contras: "Poderiam não ter perdido minha mala."
Contras: "Espaço na classe econômica"
Prós: "Dreamliner is great. So we’re the crew"
Contras: "Please serve water at the very least."
Contras: "Phone chargers did not function"
Contras: "Não apanhei o voo."
Contras: "Não apanhei o voo."
Prós: "Do piloto,decolagem e pouso muito tranquilo!"
Contras: "Café da manhã poderia ter sido melhor!"
Prós: "Atendimento no check in."
Prós: "Clean and fairly new aircraft. Good flight"
Contras: "Ground staff more helpful"
Prós: "Staff was very friendly"
Contras: "We wanted to eat and there was no sandwiches left."
Contras: "Péssimo atendimento"
Contras: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."
Contras: "All processed food. GMO’s. No organic options."
Contras: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
Prós: "On time departure and arrival early by an hour."
Contras: "Seats were quite uncomfortable."
Prós: "On time"
Prós: "Cabin crew was friendly and efficient"
Contras: "Crappy plane for an international flight"
Prós: "The food could be better"
Contras: "Nem água serviram. Entendo que era um voo curto, mas nem água? Poltronas que não inclinam... sentei separado do meu acompanhante..."
Contras: "Os comissários eram um pouco antipaticos, falavam muito rápido e sem se importar se entendiamos ou não o que era dito."
Espaço para a mala de cabine
A pontualidade podia ter corrido melhor.
Prós: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Contras: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Contras: "Departure was slightly late (passengers still exiting the plane when gate was called)"
Prós: "Nice crew"
Contras: "economy seats...Space!"
Prós: "Best Econ service for a long time.Beats the Comp hands down."
Contras: "We took off late"
Contras: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Prós: "Brussels airlines business class seats were the most comfortable I have sat in."
Contras: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."
Prós: "The seats were wide tall and comfortable, there was enough room for the legs as well."
Contras: "A little glass of juice would have been nice from the airline."
Prós: "Made up tons of time en route."
Contras: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."
Contras: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Contras: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Prós: "Good priority boarding"
Prós: "At least it was a flight"
Contras: "Noisy, no complimentary snacks nor drinks, no legroom"
Prós: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Prós: "The crew was kind and respectful. The flight was on time and the food was OK."
Contras: "Nothing to complain about on this flight."
Contras: "Worst entertainment system"
Prós: "Nice crew, old equipment"
Contras: "All food for purchase. Not even complimentary nuts. All drinks are for purchase. Including water!!! 4 hours flight not a glass of water unless you pay 3 euro. No entertainment. No USB or electric outlets. Thanks for not charging for use of bathroom."
Prós: "Nice and easy"
Contras: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Contras: "Crew was rude, including even the pilot, who was unbelievably rude."
Prós: "Da tripulação."
Contras: "Atrasos, serviços, ausência de refeições/ refeições pagas"
Prós: "On time"
Contras: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Prós: "Airplane was clean and service was attentive. Food was good and served hot."
Prós: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"
Prós: "Que sendo uma AEROLINHAS low cost possa levar uma mala de23Kg. Isso foi excelente."
Contras: "Que o vôo demorou e perdi meu trem para ir desde Nice Saint Augustin até Nice Ville. Outra coisa que detestei, não sei culpa de quem foi...Se da aerolinha ou do aeroporto, foi a mudança de Gate umas 3x. Isso foi uma piada."
Prós: "I had an aisle seat."
Contras: "No entertainment provided, except for the option to connect to their wi-fi. However, if you didn't have a wi-fi capable device, you were screwed. The food was disgusting - the worst I have ever experienced on a flight."
Contras: "Crammed seats, not very clean, took pictures, very dirty."
Contras: "Poor customer service."
Contras: "I Think is important a little meal or something about ...all its bussines...it's a Fly that not diferent... Brussels Airlines can be a experience....Not JUST a service like all Airlines....marketing its off in this point!"
Contras: "Was surprised that the food was on sale !"
Prós: "Not too much"
Contras: "I'll begin with the order of sequence of all that went wrong: 1. A huge queu while we were waiting for checkin in Rome (waited for more than 30 minutes) 2. The steward didn't agree to take a gymnastics hoop to the aircraft, despite its being super light. By the way, the inbound flight the hoop was taken into the aircraft; 3. We (family of 3) were seated separately, what made a huge stress to our small daughter. 4. There were no AC socket in Brussels airport (there were, but not charging) during transfer. 5. Our baggage was not delivered, which is very unpleasant :("
Contras: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Prós: "Gentileza da tripulação."
Contras: "De graça, nem água. Tudo é vendido a bordo."
Contras: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Contras: "check in timing"
Prós: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Contras: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Contras: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Contras: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Contras: "There was not enough space for our luggage so we had to carry it for the whole flight, the crew didn't even care and there were extremely rude and not nice when we asked where could we leave our luggage, they said no. The flight was delayed for 90 minutes. TERRIBLE airline"
Prós: "Very nice people in the crew. Excellent entertainment equipment."
Contras: "Chairs rather uncomfortable when upright in economy."
Contras: "Everything is fine"
Prós: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Prós: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Contras: "The food remains mediocre at best in the economy cabin."
Prós: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Contras: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Prós: "Direct flight"
Contras: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"
Prós: "Once on the aircraft, the flight was quite nice. The drinks and food were very good. The flight attendants were very helpful. Having blankets was very nice, since it was very cold in some sections near the toilets. I was selected for supplementary search but the attendants were very efficient and courteous."
Contras: "No one explained why one needed to go through the Brussels Airlines pre-check gate (at gate #40) and have our passports reviewed again and a sticker added. It was a mess. At the gate, it wasn't clear where the boarding lines were compared to the lines to see a desk clerk and no one was around to explain what was going on. We didn't know if there was another check going on or it was a boarding line."
Contras: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Voo cancelado!!! Sem alternativas!!! Com voo de ligação para apanhar e sem alternativas! Muito mau
Pra mim correu muito bem a viagem
Tripulantes educado , serviço nada de especial
Gostei de nao ter pago valor a mais pela mala de cabine
Gostei de tudo, correu bem tudo
Voo impecável. Houve uma senhora que se sentiu mal, com ataques de pânico. Podiam ter levado para uma área do avião mais confortável mas não sei se há. Um dos tripulantes nao a largou e cuidou dela e do bebé, foi super!
Voo cancelado e sem possibilidade de reprogramação em até 48 hs.
aeronave antiga, banco sem reclinar.
Tivemos um atraso de mais de uma hora. É inaceitável tendo em conta que era o voo inaugural da rota para Porto Santo.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
Algum entretenimento (televisão, música…)
Prós: "the length of the flight and check in was fast with the machine"
Contras: "the boarding was chaotic, the airport and airline staff were confused and disorganized, the flight was delayed, we had to walk on the tarmac which was completely open to the street (I could have just walked straight to the plane without going through the airport at all basically), the leg room inside the plane is so tight that my knees were almost touching the back of the seat in front of me and I am only 5 feet tall, a bottle of water was 6 British pounds which is a ridiculous price, the landing was less than stellar"
Prós: "The seat was comfortable."
Contras: "We were delayed for nearly an hour."
Contras: "Communication with passengers As the flight was 3 hours late."
Prós: "Very predictable! All as expected."
Contras: "Free refreshments! Really 2$ water bottle?"
Contras: "Seats are really small and stick together, super uncomfortable for more than 2h"
Contras: "O voo atrasou 1 hora."
Contras: "Facilities at gate 12 at Luton were non existent, plenty of money spent on departure lounge to get money out of people but gates were atrocious with no guidance, space or seats"
Contras: "O espaço entre as poltronas é pequeno demais."
Contras: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Contras: "On time would have been good and longer than 2 minutes to get to the gate after it came up on the board"
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Prós: "The boarding was SO well organised! Why can’t it be this organised in the UK? I also liked the frequency of rubbish collection."
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."
Prós: "Na verdade não gostei dos assentos apertados e de não ter como carregar o celular."
Prós: "Clean, functional, fun"
Contras: "Nothing really, it is very good value for money"
Prós: "Quick boarding and disembarkation"
Contras: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Prós: "Was a easyJet flight"
Contras: "Could have been Singapore airlines"
Contras: "Flight delay but that was of no issue. Apart from that there was nothing to complain about. Boarding was speedy. Plane was comfortable. Flight was smooth"
Contras: "Both flights there and back we're delayed in total about 4hours and when you're away for a wkend that's a long time!! I've flown with other companies over the last few years and times have been spot on!"
Prós: "Flight on time and arrived ahead of time"
Contras: "Not having to put our hand luggage in the hold and delaying our journey home"
Prós: "Tripulação mal educada e grossa. Terrível."
Contras: "Ter ido por outra companhia aérea."
Contras: "Foi tudo muito bom. Sem problemas"
Contras: "Atrasou muito"
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Melhor pouso que já tive."
Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"
Prós: "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Contras: "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."
Contras: "Nem uma água de cortesia."
Contras: "Was not told when booking on Kayak the extra charges that Easy Jet charged for baggage and that the weight limits were much lower than the US."
Contras: "If you book through a third party it seems you can't check in via the easyjet app. Further to this the flight was over booked and there was a good chance of being bumped off the flight...!"
Prós: "Smooth landing, good communication during flight. Lots of food choices to purchase"
Contras: "Thought I had booked an isle seat - maybe my mistake; entertainment was a few magazines"
Prós: "We left about 30 minuets late but flight was great and landed about 25 minutes late"
Prós: "Very efficient. Staff helpful."
Contras: "Devter um atraso superior a 1:30"
Prós: "Good price"
Contras: "Minimal leg rooml"